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    • claireodonnell1989
    • By claireodonnell1989 7th Mar 18, 10:28 AM
    • 14 Posts
    • 1 Thanks
    claireodonnell1989
    Hi,
    What are people’s experiences with winning a claim from thomson through CEDR?
    We’ve been awarded £2400 (euros I know but not on my keypad!) and the deadline was yesterday and we’ve had no response.
    Surely I’ve done my chasing, if we’ve won why are waiting now on thomson? What’s the next action we can take?
    Thanks
    • legal magpie
    • By legal magpie 7th Mar 18, 11:18 AM
    • 1,013 Posts
    • 428 Thanks
    legal magpie
    They are notoriously slow at paying out. See earlier posts in this thread. You can (a) complain to CEDR, who sadly have no enforcement powers (b) Complain to the CAA that Thomson (now TUI) have failed to honour the award and (c) send one letter or email (one only) saying that unless they pay up within 7 days, you will sue them.
    I suggest that you do all three, especially to the CAA as there is clear evidence that TUI are systematically in breach of the CEDR rules. Oh yes, and if you still haven't had the money within the 7 days,. issue proceedings on the basis that you never make a threat unless you are prepared to carry it out.
    • cletus1
    • By cletus1 7th Mar 18, 12:17 PM
    • 36 Posts
    • 10 Thanks
    cletus1
    As the other post says, my flight was not the Manchester one, I'm quite shocked how TUI can mislead the court in the way they have, some would say blatantly lied (not me I would never make such an assertion) as I'm sure they would sue me for doing so ;-)
    • Tyzap
    • By Tyzap 7th Mar 18, 3:10 PM
    • 1,845 Posts
    • 793 Thanks
    Tyzap
    My case has gone to court and they are resisting the claim

    they have been limited with the truth in the court paperwork
    Originally posted by cletus1
    If you want to share the main defence details being raised by the airline we may be able to offer some advice. On the forum or via a PM.

    Good luck
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • redmalc
    • By redmalc 8th Mar 18, 11:27 PM
    • 1,308 Posts
    • 485 Thanks
    redmalc
    Anyone stuck in Cancun at the moment waiting for the flight to Birmingham with Tui.
    Looks like a 30 hour delay and nothing but lies from the local reps
    • Tyzap
    • By Tyzap 8th Mar 18, 11:49 PM
    • 1,845 Posts
    • 793 Thanks
    Tyzap
    Anyone stuck in Cancun at the moment waiting for the flight to Birmingham with Tui.
    Looks like a 30 hour delay and nothing but lies from the local reps
    Originally posted by redmalc
    Do you have any details that may help others?
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • cheggers67
    • By cheggers67 9th Mar 18, 3:43 PM
    • 3 Posts
    • 0 Thanks
    cheggers67
    Thomson
    I too have gone through the claims process through resolver and cedr and Thomson were given a 20 day deadline to pay on 30th Jan 2018 and yet as of today no contact from Thomson so I have now issued the claim direct to them on their own claim line in the hope one of their "customer representatives" actually contacts me so I can ask why they are refusing to pay if I get no joy I will write to them telling them I am taking them to court.Does anyone have the correct email address I should send this letter to or should I post it via signed for?
    • cheggers67
    • By cheggers67 9th Mar 18, 3:50 PM
    • 3 Posts
    • 0 Thanks
    cheggers67
    Thomson
    I too have gone through the claims process through resolver and cedr and Thomson were given a 20 day deadline to pay on 30th Jan 2018 and yet as of today no contact from Thomson so I have now issued the claim direct to them on their own claim line in the hope one of their "customer representatives" actually contacts me so I can ask why they are refusing to pay if I get no joy I will write to them telling them I am taking them to court.Does anyone have the correct email address I should send this letter to or should I post it via signed for?
    • legal magpie
    • By legal magpie 9th Mar 18, 6:02 PM
    • 1,013 Posts
    • 428 Thanks
    legal magpie
    Please see my post (8448 above). By "issuing the claim" you may have confused matters as your claim has already been approved. Don't send Thomson an e-mail. Send a letter ideally by recorded delivery or at least get proof of posting.
    • philng
    • By philng 12th Mar 18, 10:02 AM
    • 648 Posts
    • 84 Thanks
    philng
    Flight Delay Claim-Via Resolver or Direct?
    Needing to submit a claim for a 7 hour TUI flight delay on 4th March 2018.

    Have claimed 3 times before successfully direct via Thomas Cook when I don't think Resolver was around.

    Which is best to claim via Resolver or direct via airline?
    • JPears
    • By JPears 12th Mar 18, 11:17 AM
    • 4,502 Posts
    • 1,230 Thanks
    JPears
    If you've claimed successfully before then I wouldn't bother with Resolver. Its just a letter writing exercise.
    Perhaps download Vauban's very useful guide as a refresher?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • theox09
    • By theox09 12th Mar 18, 1:49 PM
    • 1 Posts
    • 0 Thanks
    theox09
    I am in the same boat- havent sent a letter of compliant yet. In your opinion is it better to bypass this and use resolver?

    7 hour delay 4th March too - and an airport change!
    • BorisThomson
    • By BorisThomson 12th Mar 18, 1:55 PM
    • 1,586 Posts
    • 3,439 Thanks
    BorisThomson
    Using Resolver just means you're giving your details to a third party, something we shouldn't do without good reason. Follow the guide above and go direct to the airline.
    • philng
    • By philng 12th Mar 18, 2:57 PM
    • 648 Posts
    • 84 Thanks
    philng
    Returned from TUI holiday to Tenerife this morning.

    Outgoing flight 4th March from Manchester departed 1130pm instead of 425pm. Arrival was 6 hours 50 minutes late in Tenerife.

    Captain on plane was stressing delay was due to poor weather the day before in South of England.

    From what I can see there were no significant airport issues UK for over 48 hours prior to our flight & interestingly our flight was the only one with a significant delay from Manchester on 4th March.

    Claim submitted direct to TUI.

    What are the chances of success I wonder?
    • JPears
    • By JPears 12th Mar 18, 3:50 PM
    • 4,502 Posts
    • 1,230 Thanks
    JPears
    From what you say it looks as though there is a valid claim.
    If they try to fob you off, get back on here.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Ganga
    • By Ganga 12th Mar 18, 4:15 PM
    • 1,533 Posts
    • 867 Thanks
    Ganga
    Would help if you stated the flight times,date changed in relation to date of actual flight,who you are flying with etc.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • JPears
    • By JPears 12th Mar 18, 4:22 PM
    • 4,502 Posts
    • 1,230 Thanks
    JPears
    Yes please post all your details on the relevant airline thread, not a new personal thread. (it makes the board very cluttered and hinders regulars helping you)
    It is likely the airline are trying to fob you off, but without details we can't help.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 12th Mar 18, 4:24 PM
    • 1,845 Posts
    • 793 Thanks
    Tyzap
    One should always give the airline an opportunity to resolve the claim before escalating via a 3rd party.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Tyzap
    • By Tyzap 12th Mar 18, 4:31 PM
    • 1,845 Posts
    • 793 Thanks
    Tyzap
    Returned from TUI holiday to Tenerife this morning.

    Outgoing flight 4th March from Manchester departed 1130pm instead of 425pm. Arrival was 6 hours 50 minutes late in Tenerife.

    Captain on plane was stressing delay was due to poor weather the day before in South of England.

    From what I can see there were no significant airport issues UK for over 48 hours prior to our flight & interestingly our flight was the only one with a significant delay from Manchester on 4th March.

    Claim submitted direct to TUI.

    What are the chances of success I wonder?
    Originally posted by philng
    Hi,

    See the last few days worth of posts on the Jet2 thread which are also about weather related 'knock on' delays to other flights. Very relevant to your situation.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • BorisThomson
    • By BorisThomson 12th Mar 18, 7:05 PM
    • 1,586 Posts
    • 3,439 Thanks
    BorisThomson
    These are the flight details:

    Tenerife South Airport > Birmingham
    International Airport
    05/04/18 20:25 06/04/18 00:45 TOM7453

    The flight time now lands around 02.05 am and I would never have booked this holiday with this flight time. Regardless of the 1.5 hours difference
    Originally posted by lou_lou_
    What difference does landing at 2.05 rather than 0.45 make?

    What would you have done if the flight was slightly delayed based on the original times?

    An hour and a half is nothing!
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