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    • philng
    • By philng 12th Mar 18, 2:57 PM
    • 628 Posts
    • 82 Thanks
    philng
    Returned from TUI holiday to Tenerife this morning.

    Outgoing flight 4th March from Manchester departed 1130pm instead of 425pm. Arrival was 6 hours 50 minutes late in Tenerife.

    Captain on plane was stressing delay was due to poor weather the day before in South of England.

    From what I can see there were no significant airport issues UK for over 48 hours prior to our flight & interestingly our flight was the only one with a significant delay from Manchester on 4th March.

    Claim submitted direct to TUI.

    What are the chances of success I wonder?
    • JPears
    • By JPears 12th Mar 18, 3:50 PM
    • 3,883 Posts
    • 1,073 Thanks
    JPears
    From what you say it looks as though there is a valid claim.
    If they try to fob you off, get back on here.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • lou_lou_
    • By lou_lou_ 12th Mar 18, 4:05 PM
    • 6 Posts
    • 0 Thanks
    lou_lou_
    Flight Times Changed
    Is it really acceptable, that as a consumer I have to pay for new flights when an airline changes the flights Ive paid for, to a time I don't want?

    Im left really annoyed today, after being told by the airline that its in their terms and conditions that they can change the times and even dates whenever they want and I have to just take that seat!

    Ive now come to realise that the whole of the aviation industry functions this way. I cant think of another industry where you pay for something you exactly want and then the company changes it and expects you to either except their offer or go elsewhere without a refund of the money I paid.

    I was trying to imagine buying pre paying for dinner in a restaurant only to find out a week before that they couldn't serve the food I wanted and id have to eat whatever they serve or go elsewhere, without my money back .....it just wouldn't happen!

    What id like to know is, why they can't resell my seats and refund my money! Someone might like a flight that lands at 2AM!!
    • Ganga
    • By Ganga 12th Mar 18, 4:15 PM
    • 1,132 Posts
    • 584 Thanks
    Ganga
    Would help if you stated the flight times,date changed in relation to date of actual flight,who you are flying with etc.
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
    • JPears
    • By JPears 12th Mar 18, 4:22 PM
    • 3,883 Posts
    • 1,073 Thanks
    JPears
    Yes please post all your details on the relevant airline thread, not a new personal thread. (it makes the board very cluttered and hinders regulars helping you)
    It is likely the airline are trying to fob you off, but without details we can't help.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Tyzap
    • By Tyzap 12th Mar 18, 4:24 PM
    • 1,506 Posts
    • 674 Thanks
    Tyzap
    One should always give the airline an opportunity to resolve the claim before escalating via a 3rd party.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Tyzap
    • By Tyzap 12th Mar 18, 4:31 PM
    • 1,506 Posts
    • 674 Thanks
    Tyzap
    Returned from TUI holiday to Tenerife this morning.

    Outgoing flight 4th March from Manchester departed 1130pm instead of 425pm. Arrival was 6 hours 50 minutes late in Tenerife.

    Captain on plane was stressing delay was due to poor weather the day before in South of England.

    From what I can see there were no significant airport issues UK for over 48 hours prior to our flight & interestingly our flight was the only one with a significant delay from Manchester on 4th March.

    Claim submitted direct to TUI.

    What are the chances of success I wonder?
    Originally posted by philng
    Hi,

    See the last few days worth of posts on the Jet2 thread which are also about weather related 'knock on' delays to other flights. Very relevant to your situation.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • lou_lou_
    • By lou_lou_ 12th Mar 18, 6:49 PM
    • 6 Posts
    • 0 Thanks
    lou_lou_
    Hi

    I cant find a TUI thread open and relating to this.

    How do i allocate to the correct forum?
    Last edited by lou_lou_; 12-03-2018 at 6:56 PM.
    • lou_lou_
    • By lou_lou_ 12th Mar 18, 6:58 PM
    • 6 Posts
    • 0 Thanks
    lou_lou_
    These are the flight details:

    Tenerife South Airport > Birmingham
    International Airport
    05/04/18 20:25 06/04/18 00:45 TOM7453

    The flight time now lands around 02.05 am and I would never have booked this holiday with this flight time. Regardless of the 1.5 hours difference
    • BorisThomson
    • By BorisThomson 12th Mar 18, 7:05 PM
    • 1,586 Posts
    • 3,427 Thanks
    BorisThomson
    These are the flight details:

    Tenerife South Airport > Birmingham
    International Airport
    05/04/18 20:25 06/04/18 00:45 TOM7453

    The flight time now lands around 02.05 am and I would never have booked this holiday with this flight time. Regardless of the 1.5 hours difference
    Originally posted by lou_lou_
    What difference does landing at 2.05 rather than 0.45 make?

    What would you have done if the flight was slightly delayed based on the original times?

    An hour and a half is nothing!
    • JPears
    • By JPears 12th Mar 18, 8:27 PM
    • 3,883 Posts
    • 1,073 Thanks
    JPears
    Thomson thread please.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • lou_lou_
    • By lou_lou_ 13th Mar 18, 7:59 AM
    • 6 Posts
    • 0 Thanks
    lou_lou_
    What difference does landing at 2.05 rather than 0.45 make?

    What would you have done if the flight was slightly delayed based on the original times?

    An hour and a half is nothing!
    Originally posted by BorisThomson
    It doesn't matter if its half an hour, 2 hours or 5 hours its not the time I wanted to land! If I wanted a 2am landing I would have bought a flight with a 2am landing.

    My argument is: If I bought a top online and they sent me one slightly different version (and I didn't like it), id send that back and that would be the norm. Why anyone thinks its ok as a consumer to purchase something in advance, have changes made to the item (however small) and then be told I cant send it back is bizarre!

    I was risking buying that flight in the first place, as i have to be in Devon for 6am (from Birmingham) and now its completely messed up.

    Annoying beyond belief.
    • jpsartre
    • By jpsartre 13th Mar 18, 8:10 AM
    • 3,337 Posts
    • 2,156 Thanks
    jpsartre
    My argument is: If I bought a top online and they sent me one slightly different version (and I didn't like it), id send that back and that would be the norm. Why anyone thinks its ok as a consumer to purchase something in advance, have changes made to the item (however small) and then be told I cant send it back is bizarre!
    Originally posted by lou_lou_
    Departure/arrival times do not form part of your contract with the airline. If you don't like the contract then don't agree to it. I don't use holiday companies like TUI because they reserve the right to change schedules up to 12 hours.
    • lou_lou_
    • By lou_lou_ 13th Mar 18, 9:36 AM
    • 6 Posts
    • 0 Thanks
    lou_lou_
    I agree I never book package deals normally ...boyfriend seemed to have confidence in them! I have resorted to avoiding like the plague after this holiday.

    All airlines seem to have the same terms and conditions. so unless we all buy private planes for ourselves we are in a head lock!
    • jpsartre
    • By jpsartre 13th Mar 18, 9:48 AM
    • 3,337 Posts
    • 2,156 Thanks
    jpsartre
    Yeah, most airlines reserve the right to make changes but many (e.g. BA, KLM, Brussels Airlines) will let you cancel for a refund if the change is more than 2 hours and will offer to rebook if the change is less than that. Wouldn't have made a difference in your case but it's better than the 12 hour rule imposed by TUI, Thomas Cook, etc.
    • Caz3121
    • By Caz3121 13th Mar 18, 9:51 AM
    • 11,329 Posts
    • 7,431 Thanks
    Caz3121
    All airlines seem to have the same terms and conditions. so unless we all buy private planes for ourselves we are in a head lock!
    Originally posted by lou_lou_
    different airlines have different definitions of what constitutes a major change and allows you to cancel for full refund. Many airlines will give refund if the change is over 2 hours (but TUI state 12 hours) there are possibly airlines that would allow you to cancel for a change less than 2 hours but you would need to check the conditions of carriage.
    • BorisThomson
    • By BorisThomson 13th Mar 18, 9:55 AM
    • 1,586 Posts
    • 3,427 Thanks
    BorisThomson
    It doesn't matter if its half an hour, 2 hours or 5 hours its not the time I wanted to land! If I wanted a 2am landing I would have bought a flight with a 2am landing.

    My argument is: If I bought a top online and they sent me one slightly different version (and I didn't like it), id send that back and that would be the norm. Why anyone thinks its ok as a consumer to purchase something in advance, have changes made to the item (however small) and then be told I cant send it back is bizarre!

    I was risking buying that flight in the first place, as i have to be in Devon for 6am (from Birmingham) and now its completely messed up.


    Annoying beyond belief.
    Originally posted by lou_lou_
    So you were always going to be cutting it very fine, and would be scuppered by any delay.
    • cheggers67
    • By cheggers67 14th Mar 18, 5:15 PM
    • 3 Posts
    • 0 Thanks
    cheggers67
    Do you know an address to send the letter to thanks
    • MacTowas
    • By MacTowas 14th Mar 18, 8:45 PM
    • 2 Posts
    • 0 Thanks
    MacTowas
    Delayed Flight with TUI
    Hi,

    I recently flew with TUI from Glasgow to Chambery, France on a flight that was delayed by 4 hours. We were due to transfer by coach to Tignes shortly after landing however, due to the delay, we'd missed it and had to wait a further 3 hours for the next coach. In addition we then had to travel in rush hour (with accidents) which turned a 2.5 hour journey into 7 hours. As a result we effectively lost the first day of our holiday.

    I understand that we can claim compensation from the airline (TUI), for delays over 3 hours, of 250EUR for journeys less than 1500km and 400EUR for journeys between 1500km-3500km but I'm unsure if anything can be claimed from TUI (or our travel insurance) for the knock on effects the flight delay had on the rest of our journey? Also whilst our flight was approx 1400km, our final destination was over 1500km from Glasgow, does this mean we can claim for 400EUR or is the distance only related to the effected flight?

    Thanks for any help provided!

    Regards,

    Scott
    • jpsartre
    • By jpsartre 14th Mar 18, 9:32 PM
    • 3,337 Posts
    • 2,156 Thanks
    jpsartre
    I'm unsure if anything can be claimed from TUI (or our travel insurance) for the knock on effects the flight delay had on the rest of our journey?
    Originally posted by MacTowas
    Not under EU regulations but the terms and conditions of your booking and your policy may offer something. You'll need to see what they say.

    As for the flight, whether you can claim EU compensation or not depends on why your flight was delayed. The relevant distance would be from Glasgow airport to Chambery airport.
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