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    • gavvy
    • By gavvy 5th Aug 17, 12:46 PM
    • 71 Posts
    • 17 Thanks
    gavvy
    Well I will wait and see what happens I suppose, I have yet to hear from the court myself and the cheque has yet to be cashed, they received the forms last Friday, is it normal to take this long?
    • Vauban
    • By Vauban 5th Aug 17, 2:17 PM
    • 4,729 Posts
    • 2,093 Thanks
    Vauban
    So I have finally had a response from Thomson claiming I don't have a right to compensation due to crew sickness as that is extraordinary circumstances. I thought I had read on here and in other places that it was not extraordinary circumstances !! Am I wrong or should I push this further?
    Thanks for any help.
    Originally posted by jacqhale
    Depends on when the crew were sick, and where the incident happened. If the pilot feel ill just before take-off, and overseas, possibly classed "extraordinary". If not, then probably not. The EU Guidelines list is a joke, trashed by the courts. So if that's what they're telling you, I'd be sceptical - but there's only one way to be sure ...
    • Jayb9998
    • By Jayb9998 10th Aug 17, 4:17 PM
    • 11 Posts
    • 1 Thanks
    Jayb9998
    Just a quick note if you have to take thomson to court and you where travelling with children you need to send form N235 for each child this is not made clear on vauban guide or anywhere else I sent my claim form n1 last month they sent it back stating I needed form n235 certificate of suitability for litigation friend now sent back fingers crossed
    • Vauban
    • By Vauban 10th Aug 17, 5:14 PM
    • 4,729 Posts
    • 2,093 Thanks
    Vauban
    Just a quick note if you have to take thomson to court and you where travelling with children you need to send form N235 for each child this is not made clear on vauban guide or anywhere else I sent my claim form n1 last month they sent it back stating I needed form n235 certificate of suitability for litigation friend now sent back fingers crossed
    Originally posted by Jayb9998
    You're a bit unlucky. Most courts seem happy to take a pragmatic approach and, when applying as a family, don't require you to submit these forms - especially for a small claims court action. Out of interest, do you have to pay a fee to submit these?
    • Jayb9998
    • By Jayb9998 10th Aug 17, 6:56 PM
    • 11 Posts
    • 1 Thanks
    Jayb9998
    No fee it said something like if you don't want to send n235 alternatively you can apply for something under section 21 something similar which there is a fee of 100 so I just sent n235
    • gavvy
    • By gavvy 14th Aug 17, 8:47 AM
    • 71 Posts
    • 17 Thanks
    gavvy
    Still not heard anything back from Salford court its been just over 2 weeks now, is it normal to have to wait this long?
    • legal magpie
    • By legal magpie 14th Aug 17, 9:45 PM
    • 890 Posts
    • 392 Thanks
    legal magpie
    Still not heard anything back from Salford court its been just over 2 weeks now, is it normal to have to wait this long?
    Originally posted by gavvy
    Yes. It depends on how busy they are
    • richje100
    • By richje100 18th Aug 17, 10:56 AM
    • 52 Posts
    • 6 Thanks
    richje100
    What's the chances of compensation with Thomson delay?
    Hi guys, after some advice.
    Flight home from Malaga to Cardiff was supposed to be at 9pm Malaga time. When we got to baggage check in a TUI rep told us there'd been an accident at Cardiff which meant the flight won't be leaving until around midnight and handed out 10 vouchers each for the 4 of us which was fine we accepted that these things happen.
    After we used the vouchers the flight boards said the expected departure was now 11:10 pm and gave us a boarding gate. Got through the last of passport checking to be joined by the rest of the flight (some180 of us).
    I knew we where coming back on the flight that was leaving Cardiff but until 10:30 it had only just left (should have been 4:20 uk time so they too were delayed).
    Eventually the plane arrives and at 2am (Malaga time )we are taxi'ing down the runway.
    Turns out a baggage truck had hit the plane and is now out of action as it couldn't be repaired in time so a spare plane was found.
    All in all we were delayed approx 5hrs.
    Reading the FAQ it seems it has to be the airlines fault. As it was the baggage guys are we likely to receive any compensation?
    What made it worse, not once did a TUI rep come to see us to explain that the time is wrong on the board or check in on us all. As we had all gone past the last passport check there was no return so we all had to put up with a vending machine for drinks/snacks.
    What also made me angry at the end of the flight they asked for donations to their charity yet we never even received a complimentary cup of tea/coffee and the only apology we had was from the pilot who explained what had happened.
    Sorry for the long post, I'm tired and starving lol.
    Last edited by richje100; 13-09-2017 at 9:58 PM.
    • Tyzap
    • By Tyzap 18th Aug 17, 11:46 AM
    • 1,493 Posts
    • 667 Thanks
    Tyzap
    Hi guys, after some advice.
    Flight home from Malaga to Cardiff was supposed to be at 9pm Malaga time. When we got to baggage check in a TUI rep told us there'd been an accident at Cardiff which meant the flight won't be leaving until around midnight and handed out 10 vouchers each for the 4 of us which was fine we accepted that these things happen.
    After we used the vouchers the flight boards said the expected departure was now 11:10 pm and gave us a boarding gate. Got through the last of passport checking to be joined by the rest of the flight (some180 of us).
    I knew we where coming back on the flight that was leaving Cardiff but until 10:30 it had only just left (should have been 4:20 uk time so they too were delayed).
    Eventually the plane arrives and at 2am (Malaga time )we are taxi'ing down the runway.
    Turns out a baggage truck had hit the plane and is now out of action as it couldn't be repaired in time so a spare plane was found.
    All in all we were delayed approx 5hrs.
    Reading the FAQ it seems it has to be the airlines fault. As it was the baggage guys are we likely to receive any compensation?
    What made it worse, not once did a TUI rep come to see us to explain that the time is wrong on the board or check in on us all. As we had all gone past the last passport check there was no return so we all had to put up with a vending machine for drinks/snacks.
    What also made me angry at the end of the flight they asked for donations to their charity yet we never even received a complimentary cup of tea/coffee and the only apology we had was from the pilot who explained what had happened.
    Sorry for the long post, I'm tired and starving lol.
    Originally posted by richje100
    Hi richje100,

    Yes, you are due 400 each.

    I was trapped at Malaga airport for 27 hours thanks to Jet2 so I know it well.

    If you spent anything on food or none alcoholic drinks you could also claim that back if you have receipts.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • JPears
    • By JPears 18th Aug 17, 12:11 PM
    • 3,848 Posts
    • 1,060 Thanks
    JPears
    So the baggae truck hit your aircraft in Cardiff, before it left to pick you up?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • gavvy
    • By gavvy 19th Aug 17, 4:07 PM
    • 71 Posts
    • 17 Thanks
    gavvy
    So i have heard back from the court. As Thompson paid up before the court issued the papers but way after my nba what should i do? Wait to see what thompson come back with or return tbe bottom half of tbe form and ask thd court just to seek my fee?. or jusr suck up yhe fee and forget about chasing it?
    • legal magpie
    • By legal magpie 19th Aug 17, 5:03 PM
    • 890 Posts
    • 392 Thanks
    legal magpie
    Do you mean "issue" or "serve"? This is really important. Usually a claim is issued the day it is received and in the rare occasions when it isn't, the Court puts a "received" stamp on the papers. This is crucial in limitation papers. You should ask the Court to clarify. If the proceedings were issued before you got the payment, you should press on. In any event you have nothing to lose by waiting to see what Thomson do. They will probably file a "states paid" defence. At that point you could withdraw if you want.
    • gavvy
    • By gavvy 19th Aug 17, 11:02 PM
    • 71 Posts
    • 17 Thanks
    gavvy
    claim was issued on 14th. tge court sent it on the 15th and is deemed to be served on the17th. I received notification ftom thompson that they would pay on aug 4th this is a week after i sent in the court papers. The court took 11 working days to issue the claim
    Thompson srnd me a cheque on 9th.
    • richje100
    • By richje100 20th Aug 17, 9:53 AM
    • 52 Posts
    • 6 Thanks
    richje100
    So the baggae truck hit your aircraft in Cardiff, before it left to pick you up?
    Originally posted by JPears
    Yes. Apparently it's damaged the aircraft quite badly so it couldn't leave Cardiff.
    • richje100
    • By richje100 20th Aug 17, 9:56 AM
    • 52 Posts
    • 6 Thanks
    richje100
    Hi richje100,

    Yes, you are due 400 each.

    I was trapped at Malaga airport for 27 hours thanks to Jet2 so I know it well.

    If you spent anything on food or none alcoholic drinks you could also claim that back if you have receipts.

    Good luck.
    Originally posted by Tyzap
    Thanks for the reply. I've sent the claim off using the resolver tool on here. I'd imagine they'll receive claims from everyone affected including those stuck at Cardiff so it could take a while to get a response !!!128513;.
    We did spend on food and drink but was nominal like 10 odd but no receipts as from a vending machine.
    • richje100
    • By richje100 22nd Aug 17, 7:42 AM
    • 52 Posts
    • 6 Thanks
    richje100
    How long claims usually take to reach a decision?
    • JPears
    • By JPears 22nd Aug 17, 11:09 AM
    • 3,848 Posts
    • 1,060 Thanks
    JPears
    Don't hold your breath. Ages is the norm.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Penycae
    • By Penycae 4th Sep 17, 5:59 PM
    • 3 Posts
    • 0 Thanks
    Penycae
    Thomson defence
    fter writing to Thomson following a long delay in August 2016, I had a letter in December stating we were due compensation but nothing came. I then went to CEDR and despite agreement from Resolver, Thomson did not respond with anything. I then went to Bott &co after taking to Court, Thomson now say that they dispute it as compensation has already been paid. Im not sure what is next!
    • JPears
    • By JPears 4th Sep 17, 6:53 PM
    • 3,848 Posts
    • 1,060 Thanks
    JPears
    If you went to court why did you go to Bott & Co?
    If you've submitted court papers, and you sure you haven't been paid, procede with court action stages.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Penycae
    • By Penycae 5th Sep 17, 7:29 AM
    • 3 Posts
    • 0 Thanks
    Penycae
    Thomson
    No, I mean the Court issued formal proceedings. Now waiting for 'Directions' from Court for formal hearing.
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