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    • custardy
    • By custardy 21st Dec 17, 7:37 AM
    • 33,550 Posts
    • 28,508 Thanks
    custardy
    I sent a parcel to New Zealand using Parcel2go on 30/11/17, dropping off at a Parcelshop. This contained £200 worth of Christmas presents for my family, including 3 grandchildren. It has still not arrived today (20/12/17). Tracking lies, telling that there was an attempted delivery on 02/12/17, then, that it only arrived in the destination country on 08/12/17. I am today told that it "APPEARS" to be in Transit. The Courier that they used was Hermes,You chose who didn't want to know as I had booked through Parcel2go, yup whose Customer Service is terrible, not answering messages. My family will have no presents from us for christmas. I would thoroughly recommend that no-one uses Parcel2go, as they DON'T even guarantee that your parcel will arrive. Not looking forward to trying to get compensation, even though it was insured. Merry Christmas everyone.
    Originally posted by socopaul
    You chose Hermes,I have no idea who they use in NZ. Do you thing P2G are in NZ falsifying tracking details?
    • mrcol1000
    • By mrcol1000 21st Dec 17, 1:07 PM
    • 4,580 Posts
    • 3,942 Thanks
    mrcol1000
    I sent a parcel to New Zealand using Parcel2go on 30/11/17, dropping off at a Parcelshop. This contained £200 worth of Christmas presents for my family, including 3 grandchildren. It has still not arrived today (20/12/17). Tracking lies, telling that there was an attempted delivery on 02/12/17, then, that it only arrived in the destination country on 08/12/17. I am today told that it "APPEARS" to be in Transit. The Courier that they used was Hermes, who didn't want to know as I had booked through Parcel2go, whose Customer Service is terrible, not answering messages. My family will have no presents from us for christmas. I would thoroughly recommend that no-one uses Parcel2go, as they DON'T even guarantee that your parcel will arrive. Not looking forward to trying to get compensation, even though it was insured. Merry Christmas everyone.
    Originally posted by socopaul
    My Hermes only take it to a UK depot for another company to process it and send it aboard, possibly for yet another company (and possibly two) to deliver it to New Zealand. It is pointless trying to get in touch with My Hermes as they won't help you. I doubt they even have the parcel now. Your contract is with Parcel 2 Go so it is only them that will be able to help.

    There could be a billion reasons from damaged in transit to customs issues. You really need to keep contacting Parcel 2 Go as they are the only one who can tell you what is going on. It is unlikely any of the carriers will deal with you direct.
    • an1179
    • By an1179 30th Dec 17, 6:07 AM
    • 1,705 Posts
    • 17,002 Thanks
    an1179
    Parcel import from France to UK recommendations please
    Hi Just returned from Les Deux Alpes France (Postal code 38860 )

    We left my DD's precious teddy behind and want to repatriate her. The parcel will be below 2kg in weight and 15cm x 5cm x 20 cm approx can anyone recommend a reliable company to collect this parcel please?

    Thanks
    • Pun
    • By Pun 30th Dec 17, 10:08 AM
    • 679 Posts
    • 566 Thanks
    Pun
    The Courier that they used was Hermes, who didn't want to know as I had booked through Parcel2go, whose Customer Service is terrible, not answering messages. My family will have no presents from us for christmas. I would thoroughly recommend that no-one uses Parcel2go, as they DON'T even guarantee that your parcel will arrive. Not looking forward to trying to get compensation, even though it was insured. Merry Christmas everyone.
    Originally posted by socopaul
    Nobody can guarantee that a parcel will arrive - even so-called 'guaranteed delivery by...' services. There is always the possibility of loss/delay.

    Your contract is with Parcel2Go (not Hermes), who are reliant on getting answers from whichever carrier was used - and in the week before Christmas, they will be struggling, as you've found. Sheer volume of parcels means that by the law of averages there will be more problems than usual for any carrier.

    I've used Parcel2Go a number of times without any problems - but, as you've demonstrated, it is the occasion (however rare) when something goes wrong that colours your view of how good, or otherwise, an organisation is.

    Do hope your parcels turn up, albeit somewhat on the late side.
    • martindow
    • By martindow 30th Dec 17, 11:20 AM
    • 7,584 Posts
    • 4,312 Thanks
    martindow
    Hi Just returned from Les Deux Alpes France (Postal code 38860 )

    We left my DD's precious teddy behind and want to repatriate her. The parcel will be below 2kg in weight and 15cm x 5cm x 20 cm approx can anyone recommend a reliable company to collect this parcel please?

    Thanks
    Originally posted by an1179
    The French post office will send it for 16.50 Euros

    https://www.laposte.fr/particulier/outils/calculateur-de-tarif/colis/3-29-1--1900--1----1----1

    Whoever you use will not cover the loss of something with sentimental value so in effect the most you could insure for is the value of a second hand toy - a few Euros. Are you sure your dimensions are correct - 5cm thick?
    • Whizzywarne
    • By Whizzywarne 30th Dec 17, 11:24 AM
    • 1 Posts
    • 0 Thanks
    Whizzywarne
    Donít use Parcel2Go
    Unreliable, unhelpful.
    After booking in and paying for parcel to be picked up it wasnít. Waited all day, no explanation. Trying to cancel and get a refund, slow and painful. Use somebody else! Only used them after a recommendation from Martin on the tele.
    • Marcon
    • By Marcon 30th Dec 17, 12:26 PM
    • 272 Posts
    • 164 Thanks
    Marcon
    Unreliable, unhelpful.
    After booking in and paying for parcel to be picked up it wasn!!!8217;t. Waited all day, no explanation. Trying to cancel and get a refund, slow and painful. Use somebody else! Only used them after a recommendation from Martin on the tele.
    Originally posted by Whizzywarne
    So based on one single bad experience, you are suggesting that Martin was wrong and nobody should use them...? That rather ignores the very many completely satisfied customers, of whom I'm one. Bit of an overreaction, surely.
    • pelago
    • By pelago 3rd Jan 18, 12:01 PM
    • 7 Posts
    • 8 Thanks
    pelago
    Posting to New Zealand
    I have half a dozen boxes I want to post to New Zealand, full of books, so heavy (each box around 8 kg), but not particularly valuable.

    Any idea where I should look? All the usual sites are quoting £60 per box or more, which is very high for what I want to send. However, they are also saying that delivery will be within a few days. Is it possible to find anything cheaper if I don't mind if it takes weeks or months?
    • mrcol1000
    • By mrcol1000 3rd Jan 18, 2:46 PM
    • 4,580 Posts
    • 3,942 Thanks
    mrcol1000
    I have half a dozen boxes I want to post to New Zealand, full of books, so heavy (each box around 8 kg), but not particularly valuable.

    Any idea where I should look? All the usual sites are quoting £60 per box or more, which is very high for what I want to send. However, they are also saying that delivery will be within a few days. Is it possible to find anything cheaper if I don't mind if it takes weeks or months?
    Originally posted by pelago
    You'd need to find a specialised shipping company. However for 6 boxes, with their fees it is unlikely to work out any cheaper than a parcel comparison website. Even going by sea it would need a lot of handling here, there and on its journey. It only would be cheaper if you had a lot to send. I doubt you will find anyone that could do it much cheaper.
    • Losupro
    • By Losupro 9th Jan 18, 3:06 PM
    • 1 Posts
    • 0 Thanks
    Losupro
    An issue with Parcel2go
    On the whole, having sent about 200 parcels through Parcel2go, my experience has been positive. In the vast majority of cases I have purchased a myHermes Parcelshop service and it has worked fine - the parcels are collected at roughly the same time everyday and then delivered in 3 working days. The only problems I have had was when, for 1 week, I changed the Parcelshop I used. Suddenly I started getting underpayment surcharges from Parcel2go claiming myHermes had found that he weight had been underdeclared (for the same packages sent previously with no problem). Although it took some effort, Parcel2go did refund these surcharges and had one particular person who dealt with me and who I could even email directly! Bizarrely, when I switched back to the original Parcelshop the problem went away.
    Just before Christmas, InPost ran an offer where they were slightly cheaper than myHermes (and significantly cheaper for some 40cm tall packages that I had to send). It was a drop off locker service which I have to say was very good and delivery was generally 1 day quicker than myHermes. However, InPost has now gone back to be significantly more expensive than myHermes.
    Now the bad news! In the period since Xmas I have had two problems where parcels have not been delivered. In both cases I have been alerted to an issue by the tracking info. not changing for several days. This has been the first time I have had to contact Parcel2go about non-delivery issues and what a nightmare!
    Firstly, its impossible to phone them and speak to a human. Live chat is about the only option. Then they won't do anything until the estimated delivery date has passed - they will not enquire of the courier why the tracking has not been updateed for 6 days and what the current status of the parcel is. Obviously, you can't contact the courier directly as they just refer you back to the agents you bought the service through. So all you can do is wait until the day after the estimated delivery date (when in both cases nothing had changed) and then they log an enquiry which allows the courier 7-10 days to respond. I was asked via live chat to provide a detailed description of the package. I suggested sending them a photo but live chat doesn't have the facility to send photos. So I asked for an email address to send the photo to but they don't have one/won't give you one!
    At one point I asked for an email address to send a complaint to but they don't have one - you have to complain via live chat which is clearly ridiculous as I had several pages of live chat transcripts to refer to and posting these on live chat is clearly impractical. As someone who has senior management exerience of customer service & complaints, I have tended to find that the organisations that make it hardest to complain and the ones who have most to complain about!
    So, on the whole a good service at a very competitive price but one which is let down by dealing with breakdowns in the service very poorly. At the end of the day, it is not the fact that the service can be delivered well 95% of the time that is important, it is how the 5% of service breakdown is dealt with that matters. Nobody expects a perfect service 100% of the time but it is not unreasonable to expect that when the service breaks down for whatever reason, an organisation will go out of its way to rectify the situation - that is the true test of whether an organisation is customer focussed or not.
    • BobbyTheHamster
    • By BobbyTheHamster 10th Jan 18, 6:28 PM
    • 4 Posts
    • 0 Thanks
    BobbyTheHamster
    Hermes
    Hermes Again. Expensive item from Ideal World. Waited in all day, and then tracking reported "failed delivery" at 4pm. See if I get it tomorrow, Very hard to get in contact with Hermes.

    First thing I've bought from Ideal. On some items they now offer collect from ASDA, and I won't buy anything from them again if its by courier. Anything I get from ebay, I also try to collect from Argos. We have Amazon Prime, and we have never had an issue with Amazon

    (My first post!) aaah.
    • wantnomoneyworries
    • By wantnomoneyworries 10th Jan 18, 6:29 PM
    • 554 Posts
    • 5,481 Thanks
    wantnomoneyworries
    posting to Guatemala
    I have searched all the couriers to find a price to send a package to Guatemala - the cheapest is from a company called We Send Parcels - as it is about £20 cheaper than any others I am a bit wary and wondered if anyone had used them before?
    (it says using DHL domestic express)
    TIA
    • BobbyTheHamster
    • By BobbyTheHamster 11th Jan 18, 7:19 PM
    • 4 Posts
    • 0 Thanks
    BobbyTheHamster
    Hermes Again. Expensive item from Ideal World. Waited in all day, and then tracking reported "failed delivery" at 4pm. See if I get it tomorrow, Very hard to get in contact with Hermes.

    First thing I've bought from Ideal. On some items they now offer collect from ASDA, and I won't buy anything from them again if its by courier. Anything I get from ebay, I also try to collect from Argos. We have Amazon Prime, and we have never had an issue with Amazon

    (My first post!) aaah.
    Originally posted by BobbyTheHamster
    And an update. It arrived today. The courier said she just couldn;t get it done yesterday. As others have said, "failed delivery" can apparently mean anything, Frustrating to wait in all day and the delivery fail. Anyway, all good, and the product just what I wanted, so it won't be going back.
    • dj1471
    • By dj1471 21st Jan 18, 2:40 PM
    • 1,225 Posts
    • 824 Thanks
    dj1471
    I have searched all the couriers to find a price to send a package to Guatemala - the cheapest is from a company called We Send Parcels - as it is about £20 cheaper than any others I am a bit wary and wondered if anyone had used them before?
    (it says using DHL domestic express)
    Originally posted by wantnomoneyworries
    DHL Domestic doesn't sound right...

    Probably too late for you now, but anyway... When sending overseas you should start by comparing prices directly with the major couriers, paying particular attention to any surcharges applied based on the destination - these won't be included in any quote from comparison sites but you'll get billed for them later.

    In my experience comparison services tend to struggle with overseas addresses, last time I tried they "corrected" the address to one 600km away (Parcel Monkey). After a day of trying to get them to book it correctly I gave up, got my money back and booked direct with DHL, no issues at all.
    • epm-84
    • By epm-84 21st Jan 18, 4:08 PM
    • 1,377 Posts
    • 4,331 Thanks
    epm-84
    I have searched all the couriers to find a price to send a package to Guatemala - the cheapest is from a company called We Send Parcels - as it is about £20 cheaper than any others I am a bit wary and wondered if anyone had used them before?
    (it says using DHL domestic express)
    TIA
    Originally posted by wantnomoneyworries
    I don't know if it's similar but I used one called Impact Express when sending something to the US once. It turned out their service was a combination of a Hermes delivery to the DHL depot at East Midlands Airport, from where DHL took it to the destination and the reason they were cheaper than booking via DHL was it was transported economy using Hermes to the UK Airport, opposed to using a DHL express service.
    • Mancpool
    • By Mancpool 29th Jan 18, 6:21 PM
    • 2 Posts
    • 0 Thanks
    Mancpool
    Please please please
    Sorry for the long post, but...

    Please, DO NOT USE parcel hero. Or Hermes, for that matter.

    Used Hermes via these for 2 parcels. Both lost.
    One was for £8 in Oct (Sky HD box). Showed them an invoice for the eBay sale. Claim accepted and paid (£16 in total £8 item + £8 postage).

    Sent an iPhone 6S a few weeks ago, which I, again, sold on eBay. Again, it was lost.

    Parcel Hero say they cannot accept the eBay sales invoice (funny that, considering they did for the last one that was lost), and an original purchase invoice is required. Phone was sold for £181, and I insured for £180. Paid Parcel Hero over £12 to deliver (£6 odd postage + £6 insurance).
    Sent them photos of the item (packaging/phone condition/serial number). Proof of eBay sale. Nope. Canít accept. They can only insure the item for what was PAID, not what it was sold for. Fine for me, I paid way much more.
    But.
    My phone was part of a contract upgrade 2 years ago, so an invoice will show I paid £29.99 for it, but the handset cost was included in the monthly contract payment. Theyíre saying I only paid £29.99 for it, when, in fact, it was over £600.

    Ridiculous.

    Also, say you wheeled and dealed. Bought things for cheap then sold for a profit. Nope, youíre not (fully) covered. Youíll get what you paid for the item. Not what it was sold for. Be vary careful here.

    Thankfully my phone is worth more than Iím claiming for, but still they refuse to accept. Saying original receipt needed ( something I donít have).

    Even though I insured the phone for what I received, they wonít cough up. Trying to dodge paying for it. While Iím out of pocket almost £200 (buyer refunded) they just refuse and state their terms and conditions state what Iím covered for.

    Sorry, but there is no LEGAL basis which entities them to determine what to pay. I insured the phone for what I received for it. They (their courier) lost it. Evidence has been provided to show what was sent, and how much itís worth. Regardless of how much I paid for it, I am now worse off as a result, due to this loss (no phone and no sale money).

    Some people have said they didnít insure their item with these, and got nothing. Well, I DID, and still get nothing.

    Parcel Hero just think they can get away with this. Wrong.

    They are now aware, since yesterday, they have 14 days until either a MCOL or small claims is registered against them.

    THAT is why you shouldnít use PH.
    • POPPYOSCAR
    • By POPPYOSCAR 29th Jan 18, 6:27 PM
    • 11,000 Posts
    • 23,626 Thanks
    POPPYOSCAR
    Sorry for the long post, but...

    Please, DO NOT USE parcel hero. Or Hermes, for that matter.

    Used Hermes via these for 2 parcels. Both lost.
    One was for £8 in Oct (Sky HD box). Showed them an invoice for the eBay sale. Claim accepted and paid (£16 in total £8 item + £8 postage).

    Sent an iPhone 6S a few weeks ago, which I, again, sold on eBay. Again, it was lost.

    Parcel Hero say they cannot accept the eBay sales invoice (funny that, considering they did for the last one that was lost), and an original purchase invoice is required. Phone was sold for £181, and I insured for £180. Paid Parcel Hero over £12 to deliver (£6 odd postage + £6 insurance).
    Sent them photos of the item (packaging/phone condition/serial number). Proof of eBay sale. Nope. Canít accept. They can only insure the item for what was PAID, not what it was sold for. Fine for me, I paid way much more.
    But.
    My phone was part of a contract upgrade 2 years ago, so an invoice will show I paid £29.99 for it, but the handset cost was included in the monthly contract payment. Theyíre saying I only paid £29.99 for it, when, in fact, it was over £600.

    Ridiculous.

    Also, say you wheeled and dealed. Bought things for cheap then sold for a profit. Nope, youíre not (fully) covered. Youíll get what you paid for the item. Not what it was sold for. Be vary careful here.

    Thankfully my phone is worth more than Iím claiming for, but still they refuse to accept. Saying original receipt needed ( something I donít have).

    Even though I insured the phone for what I received, they wonít cough up. Trying to dodge paying for it. While Iím out of pocket almost £200 (buyer refunded) they just refuse and state their terms and conditions state what Iím covered for.

    Sorry, but there is no LEGAL basis which entities them to determine what to pay. I insured the phone for what I received for it. They (their courier) lost it. Evidence has been provided to show what was sent, and how much itís worth. Regardless of how much I paid for it, I am now worse off as a result, due to this loss (no phone and no sale money).

    Some people have said they didnít insure their item with these, and got nothing. Well, I DID, and still get nothing.

    Parcel Hero just think they can get away with this. Wrong.

    They are now aware, since yesterday, they have 14 days until either a MCOL or small claims is registered against them.

    THAT is why you shouldnít use PH.
    Originally posted by Mancpool


    Just wondering why you did not send them via Ebay Shutl?

    You seemed to have paid more to send them by Parcel Hero?
    • Mancpool
    • By Mancpool 29th Jan 18, 6:48 PM
    • 2 Posts
    • 0 Thanks
    Mancpool
    Just wondering why you did not send them via Ebay Shutl?

    You seemed to have paid more to send them by Parcel Hero?
    Originally posted by POPPYOSCAR
    I had credit on my PH account.
    • 33333
    • By 33333 7th Feb 18, 12:00 AM
    • 9 Posts
    • 1 Thanks
    33333
    Parcel service from US to UK
    Can anyone recommend any cheap couriers / courier-agents similar to those in the UK such as parcelsplease, parcel2go etc. for sending parcels from the US to UK?

    I'm not after re-import services, as those tend to be quite a bit more expensive rather than genuine couriers-services cheaper than USPS / UPS / Fedex from US to UK?

    Parcelmonkey has a dead link on their website for a US sister website which seems never having taken off ground.

    Any pointers would be much appreciated.

    Parcel specs: low value, below UK VAT import threshold, approx dims 30x25x25cm, weight approx <1.5kg
    Last edited by 33333; 07-02-2018 at 12:03 AM.
    • martindow
    • By martindow 7th Feb 18, 11:36 AM
    • 7,584 Posts
    • 4,312 Thanks
    martindow
    Can anyone recommend any cheap couriers / courier-agents similar to those in the UK such as parcelsplease, parcel2go etc. for sending parcels from the US to UK?

    I'm not after re-import services, as those tend to be quite a bit more expensive rather than genuine couriers-services cheaper than USPS / UPS / Fedex from US to UK?

    Parcelmonkey has a dead link on their website for a US sister website which seems never having taken off ground.

    Any pointers would be much appreciated.

    Parcel specs: low value, below UK VAT import threshold, approx dims 30x25x25cm, weight approx <1.5kg
    Originally posted by 33333
    USPS seem to want USD51.50 to send a box that size with their First Class International service. Unless you can find something considerably cheaper than that, is it worth sending an under 15 Pound item at all?
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