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    Orthotics bought at the Ideal Home Show in London
    • #1
    • 16th Nov 12, 11:06 AM
    Orthotics bought at the Ideal Home Show in London 16th Nov 12 at 11:06 AM
    Hi my wife came back from the Ideal Home Show having bought some orthotics from a salesman on one of the stands. The story she told me seemed unlikely and I made more enquiries, and have become increasingly unhappy. I would like to know what you think the next best steps are.

    • Plastic orthotics (insoles for shoes) for 199
    • November 14th, 2012
    • Step Right Stand at Ideal Home Show
    • Credit Card
    • My wife has been referred by her GP to a podiatrist. She told the salesman who said he was a podiatrist so she allowed him to examine her feet and prescrbe some orthotics. When I called to check his qualfications the company representative said he was a trained orthodentist! When I pointed out this meant fitting teeth for braces he corrected himself saying he was a training podiatrist. The sales rep then called me and said he was an orthotist. I checked and he is not registered as an orthotist. I have reported them to the trading standards who are investigating. The organisers of the show said they would make the stand holders give a full refund, but now they are asking to see the trading standards people's report. Trading standards have told me to expect a delay through high levels of work but are being very helpful.

    • The retailer will only offer a 50% refund
    • Full refund is what I will accept.

    The core of this issue is that my wife was duped (as a result of being in pain) into buying something on the strength of the salesmans claim to be have specialist expertise which he would appear after reasonable investigation to be lacking. She had made it clear that she had been referred by a GP to get qualified help.

    We are not in a position to assess whether the goods are faulty - the only way to discover this would be to use them and find out, or to rely on the "authority" of the seller. Since using the device may well make the condition worse if wrongly prescribed, and in light of the salesman appearing not to tell the truth about the device, it would therefore seem reasonable to assume that the goods are unlikely to make my wife better, and therefore are to all intents, faulty.

    Do you agree?
    What are my next steps? Should I return the goods, with a request to get a full refund?
    Should I wait for the trading standards to produce their report?

    When i called the retailer he refused to give his surname. I also ran a google search on his "office", and it would seem that he is selling mobile phone covers from the same number.
    Last edited by ed_r; 16-11-2012 at 11:09 AM.
Page 2
    • Moneyineptitude
    • By Moneyineptitude 3rd Oct 16, 11:00 PM
    • 23,082 Posts
    • 12,579 Thanks
    Well, that's two spamming posts on one thread!
    Originally posted by LadyDee
    ...and BOTH of them posted in 2014!
    Any reason why you bumped this very old thread?
    • mije1983
    • By mije1983 3rd Oct 16, 11:31 PM
    • 3,555 Posts
    • 20,306 Thanks
    ...and BOTH of them posted in 2014!
    Any reason why you bumped this very old thread?
    Originally posted by Moneyineptitude
    There was one from today that I assume is the one they quoted. Why people feel the need to do that rather than just press the 'spam' button though is beyond me!

    • lincroft1710
    • By lincroft1710 15th Apr 18, 3:30 PM
    • 11,498 Posts
    • 9,906 Thanks
    I as going to post something similar..thinking about it I am not sure why I removed my post
    Originally posted by photome
    because the post to which your post referred had been removed
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