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I'm up to date, absolutely no problems on my E.ON account yet E.ON shared data with Equifax about my account in August 2017. The problem was that they didn't update it and the information shared was incorrect. I spoke to them about this stating that it is a breach of Data Protection (Principle 4) for failing to keep their information up to date and accurate. I only realised by accident as I only checked my Credit File last month. I can't tell you how much I despise this joke of a Company but in the past month (March - presently), they've amended it, not once but three times and its still incorrect.
They've written to me and admitted they failed to give the correct information and have offered me £75 as a good will gesture. They say its now correct but Equifax have told me otherwise.
In Dec 2017, I was refused car insurance on a monthly basis and couldn't afford to pay a one off yearly payment so my car has been sat off road on my property since December when it was due for renewal. The knock on effect of a bad Credit File that was and has been pristine for years and years wiped out because of E.ON. I've heard of incorrect data share compensation which I believe would be through the small claims court. Has anybody got any experience of taking them to court?
Originally posted by ChewChewChew
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Hello ChewChewChew and I'm sorry mistakes have been made when sharing data with Equifax.
You're doing the right thing in taking this down our complaints route. Our Datashare Complaints team will have reviewed the information and let you know if changes have been made to your credit file. It can take up to 14 days for changes to show on credit files.
As I mentioned to molerat above, as you're not satisfied with the resolution we've offered, take this to the next level and have the complaint reviewed. If you're still unhappy, we'll let you know how to approach the Energy Ombudsman for an independent assessment.
Malc
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