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  • FIRST POST
    • MSE Tony
    • By MSE Tony 29th Jun 12, 4:51 PM
    • 69Posts
    • 17Thanks
    MSE Tony
    HolidaySafe Travel Insurance - Your Feedback
    • #1
    • 29th Jun 12, 4:51 PM
    HolidaySafe Travel Insurance - Your Feedback 29th Jun 12 at 4:51 PM
    Hi,

    Thanks for visiting.

    We have recently added the HolidaySafe Premier travel policy to our New Travel Insurance guide.

    As this insurer is a new option - offering good cover levels - your feedback is important to us.

    Please let us know what you think.

    Have you used or contacted them, made a claim, is it is missing anything or just general feedback on the insurer.

    Hit 'Reply' to discuss or ask a question.

    Thanks.

    MSE Tony

    If you spot a rate change that we haven't already mentioned or added into articles or tips, Please send me a PM about it



    Get Martin's Free Money Saving Tips E-mail at www.moneysavingexpert.com/tips
    Last edited by MSE Tony; 04-07-2012 at 12:16 PM.
Page 14
    • sharpharp
    • By sharpharp 6th Apr 18, 2:07 PM
    • 164 Posts
    • 76 Thanks
    sharpharp
    Shame on MSE for even promoting these cowboys.

    Granted they are one of the he cheapest travel insurance providers, but has anyone tried to put in a claim or contact them?

    We've had to cancel a policy due to illness before travelling, put a claim form in at beginning of March and sent via email (as instructed by them) and received no communication whatsoever.

    I rang the Claimline after a week and no response and it took 2 days to get through by phone, then I was told the email address had changed, yet the claim form still showed the same email address I was using on the Holidaysafe website.... How on earth can a company change their claim email address and not even think to change/update their claim forms.... says it all really.

    Re-sent the claim again to the new email address, got an automated response saying they'd get back to me in 7 working days and still nothing and it's now well into April.

    The claims side is called Tif-plc or Tif-group and nobody picks up the phone or answers emails.

    It's a shame MSE didn't check out these cowboys before promoting them.

    As per the advice on my other thread in the Insurance section, I will now be contacting the governing body FOS and tell them that Holidaysafe tif-plc or Tif-group are just not fit for purpose and should not be allowed to operate.
  • Holidaysafe Representative
    Hi sharpharp,

    Thank you for your post, my name is Amber and I am the Brand Manager for Holidaysafe.

    I am so sorry to hear you've had problem with our appointed claims team - this is not the standard of service we strive to provide at Holidaysafe.

    If you can email your details to Holidaysafe@tigroup.co.uk, I can certainly chase this up for you and investigate the delays. I can also log an official complaint for you if I cannot resolve the matter to your satisfaction.

    Once again I am very sorry for any and all inconvenience caused.

    Kind regards,

    Amber
    Official Company Representative
    I am the official company representative of Holidaysafe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • sharpharp
    • By sharpharp 6th Apr 18, 2:22 PM
    • 164 Posts
    • 76 Thanks
    sharpharp
    Hi sharpharp,

    Thank you for your post, my name is Amber and I am the Brand Manager for Holidaysafe.

    I am so sorry to hear you've had problem with our appointed claims team - this is not the standard of service we strive to provide at Holidaysafe.

    If you can email your details to Holidaysafe@tigroup.co.uk, I can certainly chase this up for you and investigate the delays. I can also log an official complaint for you if I cannot resolve the matter to your satisfaction.

    Once again I am very sorry for any and all inconvenience caused.

    Kind regards,

    Amber
    Originally posted by Holidaysafe Representative

    Hi Amber,


    Thanks for your reply, but as mentioned, all previous emails have been completely ignored, will emailing this address Holidaysafe@tigroup.co.uk fall into another black hole as well?


    I will email you right now and will provide feedback on here on just how Holidaysafe / tif-group handle it from here.


    Regards,
  • Holidaysafe Representative
    Hi sharpharp,

    That email address delivers directly to me, so I can assure you it will be responded to. As stated above - this is not the standard of service we strive to provide, and so I will be personally investigating this with the Claims Manager once the situation is resolved for you.

    I look forward to receiving your email.

    Kind regards,

    Amber
    Official Company Representative
    I am the official company representative of Holidaysafe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Holidaysafe Representative
    Hi sharpharp,

    Apologies, I've just realised that I mis-spelt the email address, it should have been holidaysafe@tifgroup.co.uk.

    My sincere apologies for the typo. I will be back in the office Monday morning.

    Kind regards,

    Amber
    Last edited by Holidaysafe Representative; 06-04-2018 at 5:25 PM.
    Official Company Representative
    I am the official company representative of Holidaysafe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • sharpharp
    • By sharpharp 9th Apr 18, 2:03 PM
    • 164 Posts
    • 76 Thanks
    sharpharp
    Hi sharpharp,

    Apologies, I've just realised that I mis-spelt the email address, it should have been holidaysafe@tifgroup.co.uk.

    My sincere apologies for the typo. I will be back in the office Monday morning.

    Kind regards,

    Amber
    Originally posted by Holidaysafe Representative


    I was wondering why I'd had no reply, email sent again just now
    • cathysl1
    • By cathysl1 10th Apr 18, 11:41 AM
    • 13 Posts
    • 8 Thanks
    cathysl1
    Holidaysafe Cowboys Avoid
    Totally agree with others that have commented they are a Disgraceful company and agree Shame on MSE for even promoting these cowboys.

    They maybe of the he cheapest travel insurance providers, but has anyone tried to put in a claim or contact them? Good Luck when you do.

    When my son who had bought a policy for longstay backpack and had used them for 2 years never making a claim until he was caught up in a horrible incident and for which he had no control over airport closed etc which in turn caused him to miss his connecting flight home
    a total cost of approximately 350 . They found every excuse not to pay changing the reason why they were not paying when it was challenged .

    Pay a little more and get the cover and customer service with another provider.
    You will regret it if you need to make a claim , and AMBER always has a generic answer when a complaint is online but nothing ever seems to be settled to the customers satisfaction.

    see TRUSTPILOT
  • Holidaysafe Representative
    Hi cathysl1,

    Thank you for your feedback, my name is Amber and I am the Brand Manager for Holidaysafe.

    I am so sorry to hear that your son had problems when trying to make a claim. It is really difficult for me to comment on individual cases without knowing the full details, so if you could email your son's information to holidaysafe@tifgroup.co.uk, I can investigate for you.

    I can also raise an official complaint on his behalf.

    Kind regards,

    Amber
    Official Company Representative
    I am the official company representative of Holidaysafe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Oenone
    • By Oenone 24th Apr 18, 6:45 PM
    • 3 Posts
    • 1 Thanks
    Oenone
    Appalling treatment
    HolidaySafe has just wrecked my plans for a French holiday that was supposed to start in five days time. I have - HAD! - a multi-trip policy with them giving cover until October. Last week I had a routine medical which showed a slight heart murmur. My doctor scheduled a non-urgent heart scan but did not advise me to cancel my holiday. I contacted HolidaySafe, expecting to pay a top-up premium. I am shocked and horrified to find it will not continue to insure me for ANYTHING, not even a broken leg! Completely and literally not wanted on voyage! I have been tersely offered only a claim form for a cancelled holiday or a refund of the unused portion of my insurance. It will not even maintain cover for the elements that have absolutely nothing to do with a potential heart problem: travel delay, accident cover, theft of possessions, lost passport, personal liability. What the hell am I supposed to do? I might have accepted an exclusion of heart-related conditions, although this policy was taken out in good faith months ago before there was any additional medical question mark. But now I do not even have the chance of getting alternative insurance at a less than exorbitant price since I would have to own up to being refused cover and I have no chance of a medical resolution until the test results come in after the holiday. And all this for something the doctor says is probably trivial. I am not going to cancel my holiday - I am going to the wedding of my oldest and dearest friend. So I have to take the appalling risk of travelling with no cover even for basics like theft and 3rd party liability and will have to depend solely on EHIC medical cover. Scuppered for being honest with a company whose customer service (no email address provided, 40 minutes on the phone at my expense ... and that's just for starters) is appalling. Potential customers beware.
  • Holidaysafe Representative
    Dear Oenone,

    Thank you for your post, my name is Amber and I am the Brand Manager for Holidaysafe.

    I am sorry to hear that you're dissatisfied with your experience with us, and I sincerely apologise for any and all inconvenience caused.

    Unfortunately there are certain situations we simply cannot provide cover for, as it is impossible for our Underwriters to adequately access the 'risk' this change in health could pose.

    In these cases it is our policy to offer a pro-rata policy refund or holiday cancellation.

    I would stress that these procedures are standard across the entire market, but I would suggest looking at other insurers before travelling (most won't ask about your previous insurance history).

    Once again I am very sorry, and if you would like to raise an official complaint you can do so by emailing complaints@tifgroup.co.uk.

    Kind regards,

    Amber
    Official Company Representative
    I am the official company representative of Holidaysafe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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