Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • samsung laptop
    • By samsung laptop 31st May 12, 8:28 AM
    • 300Posts
    • 21Thanks
    samsung laptop
    How long does a refund take to show
    • #1
    • 31st May 12, 8:28 AM
    How long does a refund take to show 31st May 12 at 8:28 AM
    I bought 10 of the same items from this seller but they only sent one and that was damaged. so i contacted the seller but they never replied so i got fed up of waiting and opened a dispute and asked for a full refund, I then get a reply saying they are not willing to give me a full refund but will give me a partial refund as they had to pay the postage. So i wasn't happy with this so i have escalated the paypal claim and now the seller keeps sending messages to send there item back as they have given me a refund. I have checked my paypal account and it don't show a refund and the dispute is showing awaiting other party's response. So can the seller give me a refund now i have escalated the claim or they trying to pull a fast one.
Page 1
    • mizelle
    • By mizelle 31st May 12, 9:18 AM
    • 65 Posts
    • 113 Thanks
    • #2
    • 31st May 12, 9:18 AM
    • #2
    • 31st May 12, 9:18 AM
    Paypal claims can take 30-60 days. Apparently the process is quicker if you call them and speak to an agent.

    I did that this morning with my claim and it was resolved in 5 minutes.

    I had already returned my item by tracked delivery so that probably helped. Have you returned your item yet? If not, make sure to use the tracked service with Royal Mail. Once I'd given paypal my tracking number and they seen that it had been received at the other end, they just refunded me.

    Hopefully your case will go as smoothly. Call them up and give it a try.

    Good Luck.
    • samsung laptop
    • By samsung laptop 31st May 12, 12:31 PM
    • 300 Posts
    • 21 Thanks
    samsung laptop
    • #3
    • 31st May 12, 12:31 PM
    • #3
    • 31st May 12, 12:31 PM
    I haven't sent the item back yet. I thought paypal would have sent me a message to say the seller has given me a refund.
  • caroline78
    • #4
    • 31st May 12, 4:35 PM
    • #4
    • 31st May 12, 4:35 PM
    As far as I remember you have to return the item first, use a trackable method, and upload the tracking number. Once it shows as being signed for then you automatically get a refund. You will get the full price you paid including postage, but not the return postage price.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,106Posts Today

9,056Users online

Martin's Twitter