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  • FIRST POST
    • DaveG247
    • By DaveG247 5th May 12, 6:41 PM
    • 377Posts
    • 138Thanks
    DaveG247
    Virgin media doubling speeds new router needed?
    • #1
    • 5th May 12, 6:41 PM
    Virgin media doubling speeds new router needed? 5th May 12 at 6:41 PM
    evening,

    Ok so this maybe a stupid question but got an e-mail regarding VM doubling their internet speeds in our area, and wondered if it makes any difference what wifi router I've got, and if this would affect the speed upgrade.

    Currently on 10MB on a netgear WGR614v7.

    Thanks
Page 1
  • Figment
    • #2
    • 5th May 12, 6:44 PM
    • #2
    • 5th May 12, 6:44 PM
    VirginMedia supply a new SuperHub (combined cable modem and router) free of charge on some, if not all, packages (assuming you're on VM Cable)
    How do I add a signature?
    • DaveG247
    • By DaveG247 5th May 12, 6:45 PM
    • 377 Posts
    • 138 Thanks
    DaveG247
    • #3
    • 5th May 12, 6:45 PM
    • #3
    • 5th May 12, 6:45 PM
    Ah, thanks was not aware of that
    • fenlander_uk
    • By fenlander_uk 5th May 12, 7:10 PM
    • 519 Posts
    • 290 Thanks
    fenlander_uk
    • #4
    • 5th May 12, 7:10 PM
    • #4
    • 5th May 12, 7:10 PM
    Your Netgear router should cope fine with speeds up to about 25mb/s, so you should not need to upgrade. For 30mb/s and over, VM will provide you with a superhub.
  • andy2004
    • #5
    • 9th May 12, 12:20 PM
    • #5
    • 9th May 12, 12:20 PM
    yesterday phoned virginmedia as their website says that my free upgrade was in march/april, and was told that I had had the upgrade, I phoned up to get a better deal, lol, as my year was up. and what a crock i got.

    did a speedtest this morning and i'm getting 10mb,
    just waiting to see what my slow speed is which is normally around 2mb,
    after speaking yesterday to the cancellation department all i got offered was a reduction in cost from 31 to 24.60, I asked about adding tv basic and I would have had to kept paying 31 but as all my tv's have freeview built in I said no thanks. This is when he told me my broadband speed was doubled, i replied well sunday i did a speedcheck and it was 10mb his reply "it must have been done on monday". well i can tell them now its NOT. i didnt go online on monday or tuesday.
    but he is "sending me out a new combi router modem", which i have to install myself. which i thought THEY had to do.
    just been here http://store.virginmedia.com/bundles/our-collections.html and checked out some of the prices, my service is P***poor in comparison.
  • spike7451
    • #6
    • 9th May 12, 1:02 PM
    • #6
    • 9th May 12, 1:02 PM
    yesterday phoned virginmedia as their website says that my free upgrade was in march/april, and was told that I had had the upgrade, I phoned up to get a better deal, lol, as my year was up. and what a crock i got.

    did a speedtest this morning and i'm getting 10mb,
    just waiting to see what my slow speed is which is normally around 2mb,
    after speaking yesterday to the cancellation department all i got offered was a reduction in cost from 31 to 24.60, I asked about adding tv basic and I would have had to kept paying 31 but as all my tv's have freeview built in I said no thanks. This is when he told me my broadband speed was doubled, i replied well sunday i did a speedcheck and it was 10mb his reply "it must have been done on monday". well i can tell them now its NOT. i didnt go online on monday or tuesday.
    but he is "sending me out a new combi router modem", which i have to install myself. which i thought THEY had to do.
    just been here http://store.virginmedia.com/bundles/our-collections.html and checked out some of the prices, my service is P***poor in comparison.
    Originally posted by andy2004
    No they don't. VM will only install the router to the cable connection initially,set up on the PC is down to the customer which is why it's a DIY job,same as all the other ISP's.
    VM do,or did when I was there,offer 'Managed Installs' initially but you pay extra for that.
    Reason you install it yourself is the VM installers are not PC engineers,so if they installed it fully & something went wrong,then they'd be liable,which is why it's a DIY.
    I once investigated a claim for my manager like that,went out to the customer to find the PC was Win 95,with no Ethernet or USB & an incompatable OS.....
    • fenlander_uk
    • By fenlander_uk 9th May 12, 4:55 PM
    • 519 Posts
    • 290 Thanks
    fenlander_uk
    • #7
    • 9th May 12, 4:55 PM
    • #7
    • 9th May 12, 4:55 PM
    Have you tried more than one server with Speedtest? Performance can vary a lot and it may not be your connection that's the problem, it could be the server that can't handle the traffic.

    In particular, since being upgraded from 30mb/s to 60mb/s I've noticed that a lot of the servers used by Speedtest are unable to test at the higher speeds. The BT tester (here) may be a better option.

    EDIT: I just checked out the Bournemouth server and it seems fine up to 60mb/s.
    Last edited by fenlander_uk; 09-05-2012 at 4:57 PM.
    • DCFC79
    • By DCFC79 9th May 12, 5:24 PM
    • 32,595 Posts
    • 20,511 Thanks
    DCFC79
    • #8
    • 9th May 12, 5:24 PM
    • #8
    • 9th May 12, 5:24 PM
    if your service is poor then complain,
  • andy2004
    • #9
    • 9th May 12, 10:05 PM
    • #9
    • 9th May 12, 10:05 PM
    actually i was refering to their cable and the connection to the new hub, not from the hub to the computer, after all if there is a problem with the cable/connector ie interference on the line requiring something to reduce it which is the reason i cant actually get the 20mb then a engineer would have to fix it.
    at the moment they are the saying the modem is capable of 20mb, however did another test and still under 10mb connection, could it be my router? its also a vm router, given to me by my brother as his tv sender unit was interfering with the wireless, DIR-615 model.

    Thanks for the other tester fenlander but thats also showing as under 10mb.
    I dont really want to disconnect the router as it stops the attacks which my antivirus/firewall show

    disconnected my old router DIR-615 which was supplied to my brother by VM but interfered with his tv sender unit so he gave it to me, to see if that would increase my internet speed as they VM have told me i'm getting 20mb, well NO, rechecked and still 10mb well 9.86mb this morning which is now getting under 2mb, so much for DOUBLING my speed. Guess it time to phone them aholes up and ask why, and as i was told i would get a new router/modem which I would have assume would have arrived today. guess I could still leave even though I over the phone agree with the new lower payment contract, as they have broken the contract with me, they say there end shows i'm getting 20mb, well speedtest.net says 9.86, the modem they supplied years ago is connected directly to the pc, not through the router, i've already had the modem off for 4hrs this morning, i work up at 7am due to my computer rebooting itself which its never done before, which i also googled this morning and seems a lot of people are getting the same problem. either hardware or driver fault. but anyway after 4hrs of being turned off and disconnected still only getting 10mb max getting annoyed.
    so break down, no 20mb instead max 10mb, currently being throttled down to 2mb, 1/10th the speed, no new modem/router, would any of you say that breaks the new contract, and would you be happy paying 24.60 a month for that + anytime phone calls to 01 02 03 numbers, oh and no basic tv included or vivo.

    talk of the devil, just had a note put through the door, seems YODEL couldnt deliver my parcel, well as i'm only expecting a modem/router from VM, i guess it was that, shame i have to phone the back as the idiot in the VAN hasnt updated the status. So i cant go and pick it up.
    Last edited by andy2004; 10-05-2012 at 4:28 PM.
  • Figment
    How do I add a signature?
  • andy2004
    another minor update, just found out via community.virginmedia.com/ what the error code 0070 actually means.
    its stuck behind THEIR firewall or as someone else put it
    i think i recall 0070 is a code saying that it is stuck in the walled garden (firewall) and needs releasing into the wild

    you need to call tech support on 150 (free from a vm landline) option 2,3,2 and ask if it is stuck in the walled garden
    and that it takes upto 10days for them to do it.
    totalling disgusting that it takes virgin media this amount of time to do anything about it.
    thank god i'm leaving them 13 June.
    Last edited by andy2004; 16-05-2012 at 10:45 PM.
    • tombruton87
    • By tombruton87 16th May 12, 10:49 PM
    • 201 Posts
    • 63 Thanks
    tombruton87
    No they don't. VM will only install the router to the cable connection initially,set up on the PC is down to the customer which is why it's a DIY job,same as all the other ISP's.
    VM do,or did when I was there,offer 'Managed Installs' initially but you pay extra for that.
    Reason you install it yourself is the VM installers are not PC engineers,so if they installed it fully & something went wrong,then they'd be liable,which is why it's a DIY.
    I once investigated a claim for my manager like that,went out to the customer to find the PC was Win 95,with no Ethernet or USB & an incompatable OS.....
    Originally posted by spike7451
    No ethernet is a problem however routers are platform independent so you cannot have an incompatible OS
  • andy2004
    new update.
    Virgin media phoned, and after 30min put me through to some technician, who had to put me on hold as he spoke to another technician, and to cut a long story short as in a 50min phonecall, got told it would take 7 days to fix my error code 0070,aka stuck behind their firewall, which is what i told the woman i was originally speaking to, and to the technician i spoke to afterwards, why it takes 7 days i have no idea. Guess they dont know what they are doing, but since this problem has been affecting people since 2011 they should do by now.
    They where sorry i was going to loose the internet for 7 days so refunded 20 to the account.
    so as i wasnt told not to, i plugged in my old modem and am currently online. I'll wait to see if the new router/modem works on the 24may and see if VM phone me to make me an better offer to stay with them.
  • Figment
    So you'll NEVER go back unless the offer is too good to pass up?
    How do I add a signature?
  • andy2004
    correct. But that'll never happen.
  • Figment
    I think you'll find the 0700 error code means the router is stuck in the activation queue.

    VM need to remove the router from the queue, which should then allow you to activate it.
    How do I add a signature?
  • andy2004
    I dont care what it actually means, VM arent doing anything about it, so i put in a complaint with the CEO, i've been told a week ago it was going to take a week, and nothing, same error code, rephoned, told 24hrs, seems he got told the wrong thing, as i was told the next day he should have said it would take 24hrs for it to be put in the queue to be removed. and that I should have been told it would take ANOTHER week, well that would put the date of the fix and me getting 20mb sometime in the begining of June 5th if you dont include sat and sun as work days, and as i disconnection date is 13 June i just cant be bothered with it any more, currently have the old 10mb modem connected so i can download movies/ tv shows that i regularly watch, and i'll be looking for a new supplier, was thinking of going with southern electric as they do telephone and broadband and i would get 40 off my bills with them as well, only draw back is i need a bt landline, i have one in my house as i was with bt 10-12years ago when we switch,. but have no idea how to reactivate the line and go with SE or any of the others which use the bt line, Sky, tiscali, talktalk, do i talk to BT or to the company i'm thinking of joining, and they talk to BT?
    I'm waiting to see what happens first with Virgin Media when we get closer to the disconnection date and if the CEO and his team do anything.
    but i'm not holding my breath
  • andy2004
    had a phone call from a bloke named David on monday who works on the CEO's team, his dealing with the problems i'm having, and has requested a engineer come out and replace the modem and get it activated today.
    LOL engineer cant fix the problem, my disconnection date of the 13June, it seems has already been and gone, according to their system i'm in the process of being disconnected or already disconnected. Which is why they cant activate the new modem which is in the GARDEN WALLED.
    they can not remove it form the firewall because i'm leaving them.
    Only way i can activate the modem, is to cancell the disconnection, get the modem activated and then give another 30days notice of cancellation.disconnection.
    now i'm going to be contacting David again and giving him an update.
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