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  • FIRST POST
    HydroBoy
    No Gas Bill..
    • #1
    • 26th Jun 04, 10:22 PM
    No Gas Bill.. 26th Jun 04 at 10:22 PM
    Hi,

    I live in a Housing Association owned house. About 8 years ago the association (my Landord) decided to convert me from solid fuel to gas.

    This was done, and I have and use, gas central heating to this day. There is an external mounted meter. The landord is responsible for keeping the boiler safe, but nothing else.

    I have never received a gas bill - I have never paid for a single cubic inch of the stuff.

    Now I have decided that enough is enough - and I will own up to this misjudgment by me - and incompetance by Gas people.

    I have contacted Transco and they say they have no record of my meter , my installation or my consumption. They have no record of the meter serial number (I have sent this to them) . In fact they have no record of anything to do with me, my property or anything.

    They have given up searching their records and now suggest I select a supplier - register with them - and then have the supplier register the property as 'theirs'. I have done this and selected Hyrdo Electric (I live in Northern Scotland) as my supplier.

    So far - when I have explained to Hydro Electric what has happened - they pretend I have said nothing. They say they will take one month to discover my previous supplier (good luck Hydo Electric!!) and will then register me and calculate a first bill based on an end reading by the previous supplier and the current one.

    I think I must be very carefull what I say to whom in the negotiations that will follow - after all I don't even know if the meter started at zero, 8 years ago!! I know nothing since I have not even had a plastic key to the cabinet (until two weeks ago)

    Any advice will be appreciated?

    TIA

    HydroBoy

Page 1
    • Fran
    • By Fran 26th Jun 04, 10:53 PM
    • 11,017 Posts
    • 6,469 Thanks
    Fran
    • #2
    • 26th Jun 04, 10:53 PM
    Re: No Gas Bill..
    • #2
    • 26th Jun 04, 10:53 PM
    HydroBoy -

    What a nightmare situation this could be if you get a bill for 8 years of gas! If you do, visit your Citizens Advice Bureau who may be able to negotiate for you and at least help decide payments if it becomes necessary.

    I suppose it could be worse you could have left it for 15 years!!! :-/
  • HydroBoy
    • #3
    • 27th Jun 04, 12:55 AM
    Re: No Gas Bill..
    • #3
    • 27th Jun 04, 12:55 AM
    Fran,

    One piece of advice that I have received from a Tax Expert....of all people?? is that, it is extremely difficult to recover money from someone when the debt is older than 6 years. So maybe I should have left it for longer - but I need the sleep!!

    Meter reading is around 3500 cuft b.t.w, which (assuming it hasn't been round the clock, and that it started at zero) is apparenty just over 2500 - depending on tariffs

    HydroBoy


  • loveabargain
    • #4
    • 11th Feb 05, 8:34 PM
    • #4
    • 11th Feb 05, 8:34 PM
    Hydro Boy,

    Do you have an update on your situation? I am in a similar one at the moment and don't know what to do.

    Any advice is appreciated..
    Charles J
  • sunflower
    • #5
    • 11th Feb 05, 9:52 PM
    • #5
    • 11th Feb 05, 9:52 PM
    this is very common !!
    some people carry on using gas for years without receiving bills and noone is any the wiser...

    your chosen supplier will contact Transco to see if you have a Meter Point Reference Number

    obviously Hydro, you havent got one, so Transco will create a brand new one
    they may need to visit your prop do take all meter details

    the supplier will then nominate themselves as your supplier and set up an account

    its not rocket sience !!!

    whether or not the supplier charges you for past consumption is at their discretion, but in your case I very much doubt they would.
    as you say, there is no proof of your actual usage....

    i would imagine you would start being charged from when the company becomes the registered supplier and a meter reading is obtained

    good luck
    • Fran
    • By Fran 12th Feb 05, 1:05 AM
    • 11,017 Posts
    • 6,469 Thanks
    Fran
    • #6
    • 12th Feb 05, 1:05 AM
    • #6
    • 12th Feb 05, 1:05 AM
    whether or not the supplier charges you for past consumption is at their discretion, but in your case I very much doubt they would.
    as you say, there is no proof of your actual usage....
    by sunflower
    If you have spent a long period of time without getting a gas account, I suggest you take legal advice on your situation. Citizens Advice Bureau - find nearest one here may be able to advise, on their Adviceguide website they say:-

    "If you have a gas debt, you may not be accepted by a new supplier. A protocol exists which ensures that if you have a debt of up to 100 and use a prepayment meter, you are allowed to transfer to a new supplier and take your debt with you."


    Torgwen.......... ...........

    I'm a volunteer Board Guide on Techie, Benefits & Employment, Energy, Small biz & Charities and Redundancy boards to help them run smoothly & I can move posts & threads but don't read them all. Dealing with illegal or inappropriate posts is not part of my role. Please report them to forumteam@moneysavingexpert.com. Views are mine not official MoneySavingExpert ones.
  • chugalug
    • #7
    • 12th Feb 05, 8:52 AM
    No gas bill
    • #7
    • 12th Feb 05, 8:52 AM
    This happened to me. I too have a HA property which they bought on the open market and then updated themselves to rent out. They put in new gas central heating but I couldnt get anyone to accept my money. Transco couldnt find who the supplier was and no gas co accepted responsibility. The HA said it was the gas company's problem not theirs. This went on for seven years. I eventually exchanged my property without ever paying a gas bill. The new tenant works for Seeboard who took on the meter but there were no charges made for the years I was there. Apparently you cannot be charged if no-one has responsibility for the meter and they havent measured the amount used. And yes, I do now pay for my gas.
    ~A mind is a terrible thing to waste on housework~
  • loon
    • #8
    • 12th Feb 05, 9:09 AM
    • #8
    • 12th Feb 05, 9:09 AM
    unfortunately, this is not my given field, but if transco have no record of the meter, the property or the supply and claim that it doesn't exhist, then surely it doesn't. ie if you did not contact a gas supplier to supply you (because no one is actually supplying you at the moment as you do not exhist as a customer) then no one would have a record. That is to say, if you cancel the contract with hydro, or do not give them the mpr, who is going to charge you. According to transco, there is no meter and no one supplying the property, so if you keep things as they are who is going to charge you. As for back dating the supply charges... again if there is no meter and no supplier, then you have nothing to pay and no one to pay it to... surely?
    Beware the green?
  • R00STER00
    • #9
    • 22nd Mar 05, 12:35 PM
    Missing Gas Bills
    • #9
    • 22nd Mar 05, 12:35 PM
    Help!

    We have not had a gas bill for a number of years and can't even tell you who supplies us. How do I go about finding out who our supplier is and getting them to bill us?

    I am slightly concerned that we are going to be hit with a huge demand and be unable to pay it. Can anyone tell us what our rights are in this situation?
    • Fran
    • By Fran 22nd Mar 05, 12:46 PM
    • 11,017 Posts
    • 6,469 Thanks
    Fran
    ROOSTEROO,

    I have merged your thread with the above with a similar question. You might also find the thread No-one wants my money useful.
    Torgwen.......... ...........

    I'm a volunteer Board Guide on Techie, Benefits & Employment, Energy, Small biz & Charities and Redundancy boards to help them run smoothly & I can move posts & threads but don't read them all. Dealing with illegal or inappropriate posts is not part of my role. Please report them to forumteam@moneysavingexpert.com. Views are mine not official MoneySavingExpert ones.
  • Bargod
    I have the same sort of issue (new build still no bill)! We moved into our last this time last year since Jan I have been trying to find out who our supplier is, have spoken to Energywatch they gave me loads of numbers (All 0870 which I wasn't happy about but got the landline numbers from the Saynoto0870.com website). Still no joy! Even with the meter serial number begining and current readings. I was able to get electricity supplier who tried to get me to pay all at once (no way Jose!) so I neogiated with them and paid it off over 6months .. . . .
    I saw the note saying that the builders should be responsible I tried this by speaking to them in June, they claimed to have handed the details over (still can't tell me who to!) However Bryant Homes are worse than useless anyway!
    The builders have now finished the estate (earlier this month) and left so the details should now have been handed over to the gas supplier. Still no gas bill yet, so I have emailed engerywatch the full details and am waiting to see if I get the details of the gas supplier. Then as it's their fault/builders they can wait for the money as I pay it off monthly.
    Any updates for people that have had simular problems would be great!
  • want2no
    no gas bill
    I am quite suprised that it was not only me. I have not received a gas bill over 5 years. During my marriage my ex paid for the bills so that I did not know who was the supplier when I separated. I called a number of gas companies but could not find my meter. Transco did not have it either. They said that I could call the major companoies to find my supplier. Otherwise, nothing I can do. So, I have not received any bills. Now I am thinking to rent out my property and what the consequence would be. I found out that the supplier can charge only 1 year back bill. It is the only my peace. I wonder if I should write a letter to transco at least to show that I tried to find the suppier as 5 years back, it was only telephone conversation. Any advice ?:confused:
    • tripled
    • By tripled 1st May 07, 10:00 PM
    • 2,461 Posts
    • 1,124 Thanks
    tripled
    Technically they can back bill two years, although my understanding is if there is no registered supplier this rarely happens. Your best bet is to call Transco again with your meter serial number, if they still can't find you then call up a supplier and register as a shipperless site.
    Last edited by tripled; 01-05-2007 at 10:02 PM.
  • smoothasf
    this is very a comon undealt with flaw.

    Origin:
    when the gas service was installed the MPRN (serial number)was not created for the gas supply and the meter not registered.

    Your situation is you are whats called a 'Shipperless Site' meaning you have no gas supplier. you cannot simply phone a gas supplier and register. the sales rep on the phone will think its his lucky day but it wont work.
    you need:- your meter serial number
    the make and model (U6 for domestic)
    you need an mprn created for the gas service.
    you will need to supply your current meter reading

    you cannot be charged for the gas you have used as your new supplier wasnt paying shipper charges on the service at that time (no one was).
    you've basically gotten free gas.
    if you dotn tell them sooner or later the gas service will be maintained and as they dont have it registered as a live service it could be disconnected at that time and the cost of relaying it would be the property owners.
    Warning 90% of energy center staff will not have a clue where to start. Ask for the british gas energy department to resolve issue.

    sunFlower knows her stuff others are waffling rubbish
  • Premier
    this is very a comon undealt with flaw.

    Origin:
    when the gas service was installed the MPRN (serial number)was not created for the gas supply and the meter not registered.

    Your situation is you are whats called a 'Shipperless Site' meaning you have no gas supplier. you cannot simply phone a gas supplier and register. the sales rep on the phone will think its his lucky day but it wont work.
    you need:- your meter serial number
    the make and model (U6 for domestic)
    you need an mprn created for the gas service.
    you will need to supply your current meter reading

    you cannot be charged for the gas you have used as your new supplier wasnt paying shipper charges on the service at that time (no one was).
    you've basically gotten free gas.
    if you dotn tell them sooner or later the gas service will be maintained and as they dont have it registered as a live service it could be disconnected at that time and the cost of relaying it would be the property owners.
    Warning 90% of energy center staff will not have a clue where to start. Ask for the british gas energy department to resolve issue.

    sunFlower knows her stuff others are waffling rubbish
    Originally posted by smoothasf
    This thread is originally from 2004 and it was almost 2 years ago that someone last posted in it!


    What's more, the information you have given in digging up this thread is not entirely correct

    2.8.3 SHIPPERLESS/UNREGISTERED SITES


    ...
    Suppliers are allowed to bill for all fuel that has been used, even if they were not the registered supplier at the time, therefore consumers should not be surprised to receive a bill for the entire period that they have lived at the property.

    However, in many cases, suppliers will only issue a bill from the time that the consumer contacted them.



  • User name
    I too am in this position with my gas.. no supplier & no bills. a new build and I moved in in march!

    I've been told they can only claim back 3 months if a supplier eventually bills you?
    there seem to be quite a few different opinions here though
  • master of puppets
    i've not had a bill for 3 1/2 years now. we have phoned british gas 3 times. the third time the technical team were looking into it, that was over a year ago, and we still get a bill saying we are 317 in credit???? our direct debit is still live they just choose not to charge us. what more can we do:confused:
    i've looked into it and as far as i know they can't back bill us for more than 1 year.
    i've given up wasting our time and money chasing them for a bill.
    • stewie_griffin
    • By stewie_griffin 20th Aug 09, 8:50 PM
    • 576 Posts
    • 184 Thanks
    stewie_griffin
    I too am in this position with my gas.. no supplier & no bills. a new build and I moved in in march!

    I've been told they can only claim back 3 months if a supplier eventually bills you?
    there seem to be quite a few different opinions here though
    Originally posted by User name
    The back billing rule means that your supplier can only bill you for the last 12 months of usage however this only applies if you have made an effort to find out who your supplier is and register with them.
  • Swimming Geek
    I've got a bit of an usual problem...

    We live in a shared house. We use Npower for gas and electricity. When the person who deals with the energy bills moved out she closed the accounts with them, so we could create a new account.

    Then when we ring up to create the account they tell us that we still have an account open! News to us, as we thought she'd closed them all. It turns out that it was the electricity account. In over 2 years, we hadn't had a bill! So we gave them a meter reading, and it turned out to be lower than the one when we moved in! We were told that it would be unlikely that we would have to pay or if we did it wouldn't be for the full amount as it was their fault.

    After things having been quiet for 6 months, we assumed that it had been sorted out. Then yesterday, a bill for 827 i.e. 2 years electricity based "wholly on our estimates" landed on our door mat.

    Does anyone have any advice?
    • macman
    • By macman 18th Apr 10, 5:48 AM
    • 43,327 Posts
    • 18,504 Thanks
    macman
    Was the account in the sole name of the person who has moved out? If so you are not liable for any unpaid usage during that period-she is. Were you paying her for your share during those 2 years?
    You don't make it clear if, when you discovered this, you then closed the account and opened a new one?
    If you didn't receive a bill in 6m, why did you think it had been sorted out?
    No free lunch, and no free laptop
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