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  • FIRST POST
    Strapped
    "Complete Savings" scheme
    • #1
    • 19th Nov 11, 11:39 PM
    "Complete Savings" scheme 19th Nov 11 at 11:39 PM
    I just purchased something from TheHut.com and was then asked whether I wanted to join the "Complete Savings" scheme. I've never heard of them before.

    So claim all your Complete Savings benefits... plus get your £15 cash back voucher! To get your £15 cash back voucher just make a purchase at thehut.com in the next 3 months. See full instructions on the next page to redeem your voucher and how to access your site and start saving today! Plus we'll send your Membership Pack email to you at your email address. Try all the benefits for the next 30 days FREE and see how much you save! There's no obligation to continue. If you are completely satisfied, do nothing and you'll be able to enjoy ongoing savings for only £10 a month and of course you have our Guarantee as described in the Offer and Billing Details! Retailers and discounts are updated often, so visit the Complete Savings website regularly to get the most out of your membership. You can save up to £100 every month!
    It also says in the fine print that Complete Savings is owned and operated by the Webloyalty group of companies.

    I was briefly tempted to do the sign up and cancel before the 30 days is up, but reading the fine print, it seems a faff to actually claim the cash back (sending off a sales receipt) and so like most cash back schemes, doubtful as to whether you actually get the cash back. So I decided not to risk it, as sometimes these things can be difficult to cancel and enough people already have my card details!

    Has anyone else heard of this scheme? Reading t'internet they seem to have some bad press, but it is mostly in the States. Scam? Genuine cashback scheme?

    MoneySavingExpert.com insert

    Complete Savings is part of the Webloyalty group. See our previous news story that relates to other companies in the group:

    Beware costly subscriptions when shopping online
    Last edited by MSE Andrea; 14-02-2017 at 12:12 PM.
    They deem him their worst enemy who tells them the truth. -- Plato
Page 10
    • stemcgoo
    • By stemcgoo 28th Sep 17, 6:44 AM
    • 78 Posts
    • 229 Thanks
    stemcgoo
    Out of curiosity - how would your cashback compare if you, say, used TopCashBack (which is free)?
    Originally posted by stevenhp1987
    I am signed up to TCB and Quidco too, so i pick and choose which site i use for referrals based on best %, so my Complete savings are in addition to TCB and Quidco.

    TCB/Quidco tend to be better with Insurance/Utilities/Mobiles/Broadband/betting shops type contract referrals as they operate cash levels based on switching contracts, but on shopping their cashback is usually a lot lower, 1-4% while Complete Savings are consistently at 10% cashback. Its a big difference for a holiday booking or say a new TV or Fridge from Currys or Argos. Quidco also does the in-store cashback and ClickSnap for supermarkets which is worthwile.

    Another issue is failed cashback, TCB and Quidco decline more than they approve, usual BS that ‘the retailer has not paid them’ and they dont fight for you the customer. I rarely have declined cashback with CS.
    To put that in context in the last 12 months these are my cashbacks by site. I think quidco/tcb as sole options would have meant me having about a tenth of this and that doesnt include the 20% giftcard saving every month.

    ShopperDiscountsandRewards/Complete Savimgs
    £558.67
    Topcashback
    £91.84 (£70 was Ladbrokes rewards for signing up ahead of the Grand National)
    Quidco
    Confirmed £8.24, £60 still pending since July (insurance) and £21.59 of declined cashback
    • durgaprasadzone
    • By durgaprasadzone 12th Oct 17, 5:36 PM
    • 4 Posts
    • 4 Thanks
    durgaprasadzone
    thanks infi
    • Gary Kelly
    • By Gary Kelly 16th Nov 17, 6:59 AM
    • 1 Posts
    • 0 Thanks
    Gary Kelly
    Rip Off
    On 14/11/2017 My wife discovered a strange £10 transaction from her account made contact with Bank and was told that this was monthly subscription to completesave.co.uk on closer inspection discovered that this £10 had been taken from the account from January 2014!! and we had no idea what it was for. Cancelled via bank who are investigating further just to confirm like other contributors we have not signed up for anything to do with this company and have certainly never received any emails notifications etc like the company state. Complete rip off stay well clear We are now contacting trading standards as bank Halifax will only refund 13 months payment. I know we should have noticed earlier but we are not savvy with internet banking etc.
    • Miketheguide
    • By Miketheguide 26th Nov 17, 8:22 PM
    • 1 Posts
    • 0 Thanks
    Miketheguide
    Yes, it seems to be legitimate sharp practice.
    • MandyNewtown
    • By MandyNewtown 6th Jan 18, 1:54 AM
    • 1 Posts
    • 0 Thanks
    MandyNewtown
    Feel conned
    As someone else, only just discovered that I have been paying 10 pounds monthly with my credit card for the past 11 months!!! I feel conned as was offered My time rewards and Complete savings when I opted for the Family and Friends Railcard. I rang and cancelled Complete Savings but not realised My time rewards was separate. I will have to call the credit card company to see what they will say. Further, Trainline emails me to say how much I have saved on my travel in the last year - 49 pounds, when I have lost 110 pounds!! Any tips on how to proceed will be appreciated.
    • GG007
    • By GG007 16th Feb 18, 1:48 PM
    • 2 Posts
    • 1 Thanks
    GG007
    Completesavings is great when it works. You can get your £15 monthly subscription back by buying something from your linked retailer (in my case Debenhams, however in the last few days they seem to have allowed you to make the purchase from any of their retailers).

    However recently only a few of my cashbacks are automatically being creditted to me. When you ask customer sevices to deal with this they seem to be incapable of doing so. They ask for details that you cannot supply as the retailer has not given them to you. As if that isn't bad enough, recently they have been reclaiming legitimately paid cashbacks and again you have to turn cartwheels to get customer services to deal with it. They blame some other company who apparently deal with the cashbacks even though the responsibility is theirs. Their conduct is becoming dubious and is leaving them open to accusations of dishonesty.

    I am now going to cancel my membership as it really isn't worth the bother.
    • Roberte
    • By Roberte 23rd Feb 18, 6:02 PM
    • 1 Posts
    • 0 Thanks
    Roberte
    They got £500+ out of me. They claimed they sent me monthly updates which is a lie. There are 1000's who have been scammed. Is there not a case forva class action?
    • stemcgoo
    • By stemcgoo 24th Feb 18, 6:27 AM
    • 78 Posts
    • 229 Thanks
    stemcgoo
    Roberte, so you signed up 4 years ago? Never noticed a charge on your statements?

    Sorry but I’d be embarassed to share this kind of incompetence on a public forum. It really is your own fault.

    You sign up to a subscription service, then forget about it. Then 4 years later think you have a legal case? Let me know how that goes for you.
    • GG007
    • By GG007 14th Mar 18, 11:57 AM
    • 2 Posts
    • 1 Thanks
    GG007
    Update
    Since my previous post I have now managed to get Completesavings to manually pay my missing automatic cashback claims. They now seem to be doing this much more efficiently.
    Since joining a year ago my cashbacks have now totalled more than £400. I even got £100 cashback on a new TV even though the price was the cheapest in the UK.
    I get my monthly £15 fee cancelled out by my £15 monthly bonus. All I have to do is to buy something that I need anyway, like a shirt, from Debenham's using the free Click and Collect service.
    So it works well but you have to be vigilant and be prepared to hassle them when things go wrong. Try it, it works.
    • daisycat01
    • By daisycat01 26th Apr 18, 12:12 PM
    • 11 Posts
    • 0 Thanks
    daisycat01
    I am thinking of joining this as I stay overnight in a hotel 1-2 time per week and so I can claim through Hotels.com anyone else do this?
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