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    • KeithP
    • By KeithP 22nd Dec 17, 1:12 PM
    • 9,298 Posts
    • 9,577 Thanks
    KeithP
    Could anyone give me advice about a missed Ikea delivery please. They were due to deliver yesterday and didn’t turn up. I spent 1 hour 15 minutes on the phone to them being repeatedly fobbed off (they told me to call Parcelforce but couldn’t give me any reference number so Parcelforce couldn’t help). They eventually admitted the goods are still in their warehouse and will now be delivered sometime in January.

    I will have to be home for a second delivery so that’s one expense. But also I will have to buy replacements as the items are Xmas gifts. As it’s now so close to Xmas I’m going to spend a lot for next day delivery of replacement gifts. Can I expect Ikea to compensate me given that they completely failed to deliver on the date stated in the contract. I don’t see why I should be left out of pocket to quite a significant degree because, by their own admission, they had some “operational issues” and didn’t dispatch my order, or even tell me that there was a problem.

    Any advice would be appreciated, thank you!
    Originally posted by Knits
    Assuming you ordered online, and as you will buy replacement gifts, why don't just phone Ikea again and cancel the order?
    .
    • Knits
    • By Knits 22nd Dec 17, 3:29 PM
    • 4 Posts
    • 0 Thanks
    Knits
    The order isnít only Xmas gifts so I can still use some of the items if they arrive in January - though itís inconvenient to have to wait that long for them. Because of that I donít want to cancel the order, but then if I donít cancel then Iíll end up having to pay for the return of the kids Xmas gifts that arenít any use in January.

    It seems like Iím being left out of pocket both due to having to spend an extra day in waiting for a delivery in January, and due to having to pay for Saturday delivery on replacement gifts from an alternative retailer if I want to have childrenís gifts on Xmas day. It seems unreasonable that I could be out of pocket by over £100 (based on taking a days unpaid leave) because a company couldnít get their act together to send me an order on the date specified in the contract, and couldnít even inform me in advance so I didnít waste a day at home waiting for them.
    • KeithP
    • By KeithP 22nd Dec 17, 7:32 PM
    • 9,298 Posts
    • 9,577 Thanks
    KeithP
    The order isnít only Xmas gifts so I can still use some of the items if they arrive in January - though itís inconvenient to have to wait that long for them. Because of that I donít want to cancel the order, but then if I donít cancel then Iíll end up having to pay for the return of the kids Xmas gifts that arenít any use in January.
    Originally posted by Knits
    Then just cancel the Christmas gift items from the order and wait for the other stuff to arrive in due course.

    You seem to be making this over-complicated.
    .
    • Knits
    • By Knits 23rd Dec 17, 12:24 AM
    • 4 Posts
    • 0 Thanks
    Knits
    Apparently that is not an option as the order has been prepared but not dispatched yet. I can cancel entirely or not cancel. I would probably be able to put the gifts away until a birthday or next Xmas. However that still leaves me unnecessarily out of pocket because of Ikeaís failure to deliver on the date specified in the contract, or to inform me that they would not deliver.
    • Kagsy Le Wagsy
    • By Kagsy Le Wagsy 9th Feb 18, 3:45 PM
    • 1 Posts
    • 0 Thanks
    Kagsy Le Wagsy
    Ive just used the template letter to write to furniture store who has failed to deliver (1600 worth of ) new furniture and didnt even call to notify me. I called them when it hadnt arrived after taking a day off work

    I will keep you posted if I get a result
    • Beerfuelledman
    • By Beerfuelledman 8th Apr 18, 3:08 PM
    • 1 Posts
    • 0 Thanks
    Beerfuelledman
    "Attempted Delivery"
    I'd like to share an issue I had recently that I don't see covered so often. Its related to "Attempted Delivery". I made an order on eBay and my item was dispatched via the "Nightline.ie" part of UKMAIL. The courier attended my house during the day when most respectable people are out working and left a card, which I understand - but no attempt to leave with a neighbour on in a safe place and disappeared back to the depot - situated on the other side of the Country. The Sender said I was supposed to receive a delivery day (and 1hr time window) but I never received any info at all. Then I was promised delivery on Weds 28th (By the sender) but Nightline.ie never came. That was a days Annual Leave wasted. In fact, there was never an attempt to deliver again. That's a 150mile round trip I faced to collect it - IF I could get anyone to answer the phone to arrange collecting it (I couldnt). I never did receive the item I ordered. When I contacted eBay to exercise what I thought was my right under their "Moneyback Guarantee" for non-delivery I was apprised they viewed the Couriers one ATTEMPTED DELIVERY over the two week period as DELIVERY. My claim was refused. Im undergoing an appeal at the minute that I hope will be resolved but it came as a surprise to not have my money, not have my item and have my request for money back refused due to an ATTEMPTED DELIVERY by a courier who disappeared back to the other side of the Country and refused to answer the phone.
    • RSMYTHE
    • By RSMYTHE 13th Apr 18, 8:56 PM
    • 1 Posts
    • 0 Thanks
    RSMYTHE
    Failed deliery, but company deny this!
    I am currently in a strong discussion with a company NetXL from whom I bought over 250pounds of IT equipment from. They got DPD to deliver, but they didn't. They claim they did and have an electronic POD with a signature that is not mine and illegible, and apparently have telemetry from the vehicle showing it was at my house (not so far provided). The driver who returned to the scene next day after I reported the problem, claims she gave it to a "blonde haired" lady at our gate. I was in at the time and not aware of them coming, however no one else was. Having checked with blonde neighbors and my wife (who is blonde) several times, I now believe that either the driver is mistaken and for some reason covering things up or she has a more sinister motive. So far NetXL say DPD prove they have delivered so will not refund or resupply the goods - has anyone any advice or similar experience?
    • Diszey
    • By Diszey 17th Apr 18, 11:27 AM
    • 1 Posts
    • 0 Thanks
    Diszey
    Please can someone assist. My friend returned a faulty item to Sports Direct by 'Signed for' post as they directed. It was apparently delivered to them in 'bulk post' which was signed for but Sports Direct are insisting they haven't received it and have told her to complain to Royal Mail, who are insisting they have delivered it and have provided a photo of the signed receipt for the bulk delivery. But Sports Direct say Royal Mail have signed the delivery receipt themselves having put the item in the bulk delivery bag.

    There is no question the item has been sent but Royal Mail and Sports Direct are passing the buck to one another and my friend is stuck in the middle.

    Can anyone provide any legal guidance please?

    Thanks
    (PS Sport Direct have refunded the postage cost despite saying they haven't received the item).
    • custardy
    • By custardy 17th Apr 18, 1:04 PM
    • 34,018 Posts
    • 28,924 Thanks
    custardy
    Please can someone assist. My friend returned a faulty item to Sports Direct by 'Signed for' post as they directed. It was apparently delivered to them in 'bulk post' which was signed for but Sports Direct are insisting they haven't received it and have told her to complain to Royal Mail, who are insisting they have delivered it and have provided a photo of the signed receipt for the bulk delivery. But Sports Direct say Royal Mail have signed the delivery receipt themselves having put the item in the bulk delivery bag.

    There is no question the item has been sent but Royal Mail and Sports Direct are passing the buck to one another and my friend is stuck in the middle.

    Can anyone provide any legal guidance please?

    Thanks
    (PS Sport Direct have refunded the postage cost despite saying they haven't received the item).
    Originally posted by Diszey
    Small claims against SD would be my thoughts.
    You have proof of delivery. They can argue with RM if they wish
    • TyreLever
    • By TyreLever 19th Apr 18, 5:08 AM
    • 197 Posts
    • 91 Thanks
    TyreLever
    I never even received my delivery from Amazon even though I'm a Prime member and it was supposed to be next day delivery. When I tracked it it said out with courier (DPD) who you can't get hold of EVER so I contacted Amazon after a week. They looked into it and before I knew it the money for the item was refunded. Now this may sound ok however the item in question was no longer on special offer and was on their site listed at twice the price....so how come I couldn't get a replacement??? Apparently something to do with Amazon listing the item but not selling it themselves....twoddle I'll never buy from them again!!
    Originally posted by FranW1
    It gets worse! I heard from someone who worked in an Amazon warehouse that parcels are thrown around a lot. Due to excessive targets products are often damaged due to people rushing. Stuff also gets crushed, stamped on etc due to people play fighting, general horseplay etc. Dont be suprised when you order a PS4 and a broken pencil case arrives.

    No company is perfect tho. Look at that plane with an exploded engine? WTF went wrong there? NASA lost 2 shuttles and White Star Line sailors like to speed thro ice fields. If I owned a company tho, I'd fire people and give them the worst possible reference for such uselessness. KMC isnt a cooked chicken company.
    Sometimes my advice may not be great, but I'm not perfect and I do try my best. Please take this into account.
    • Cliff1966
    • By Cliff1966 3rd May 18, 8:44 AM
    • 1 Posts
    • 0 Thanks
    Cliff1966
    Sports Direct - Hermes - Paypal - No Refund for undelivered Goods
    Sports Direct - Hermes - Paypal - No Refund for undelivered Goods.
    So had a long running battle with all 3 Companies and hit a massive brick wall with the WORDS NO REFUND ON IT.
    Long Story short ordered some camping gear from Sports Direct (Liable Company for Refund), this delivered in 2 deliveries. One received and One not, however Hermes state they did deliver and have a signature.SD (Sports Direct) sent a form to fill out for Non delivery which I did and sent back by post, they closed the case after 3 weeks. I chased and they stated they hadn't received the form and I should have sent recorder delivery!!. They reopened it after much pressure and contacted Hermes who advised it was delivered and had a Signature, SD satisfied it was even though no-one was in the house and my text receipt of delivery was sent whilst at work. I then spent 3 weeks requesting a copy of the signature and sent SD my signature to marry them up and eventually it came through as just CP initials, case closed and they directed me to Paypal. Raised a case with PP and after 3 weeks they came back the same that hermes proved their van was in the area and there is a signature. So we were not in at the time, the signature is clearly not mine and the driver has squiggled my initials CP on the hand held and driven off with my goods and SD especially want nothing to do with it, Hermes claim it was delivered and no refund from Paypal after feedback from Hermes. Paypal seem to have no further option for a challenge to the decision unless I have now received the goods and they are no longer acceptable or what i required. Yes it should be SD i have the contract with but not sure where to go next with this - as still to reorder the camping stuff not received ready to take the foster kids on a trip in June, not wanting to let it lie and repurchase until resolved. Short version did I say? Cheers Cliff
    • ADaws
    • By ADaws 29th May 18, 6:14 PM
    • 1 Posts
    • 0 Thanks
    ADaws
    Yodel
    I have also had problems with Yodel in my case they were actually seen outside my house they then just went away without delivering! Tracking then changed to refused deliver! I immediately contacted ebuyer (more on this in a bit) who contacted yodel to tell them to deliver or re-deliver did they nope they sent it back to eBuyer over a week later!
    I have I think reasonable asked for delivery after 6pm they deliver to 9pm I was told
    They have just said nope no can do via eBuyer
    So ok i will take further time off and ask for compensation
    through eBuyer as my contract is with them i believe, yodel will not talk to me but just not interested it seems all you get is we don't do compensation even after pointing them to this site
    Where do I go now is there a link to the government consumer rights specifics that say they can't just rip me off for additional costs in lost earnings.
    • ryan121
    • By ryan121 11th Jun 18, 7:50 PM
    • 145 Posts
    • 51 Thanks
    ryan121
    Ordered something from ASOS to collect at a shop near me. Parcel delivered to shop but their scanning device is showing an error so they can't give me it.

    It's been five days since it's been delivered and when I asked to just cancel the whole thing ASOS said we're still waiting to hear back from the parcel company pass my parcel. This is just frustrating, I can't get what I ordered and I can't get a refund. All I know is that after 10 days if you don't collect it, it's supposedly sent back to asos.
    • custardy
    • By custardy 12th Jun 18, 3:56 AM
    • 34,018 Posts
    • 28,924 Thanks
    custardy
    Ordered something from ASOS to collect at a shop near me. Parcel delivered to shop but their scanning device is showing an error so they can't give me it.

    It's been five days since it's been delivered and when I asked to just cancel the whole thing ASOS said we're still waiting to hear back from the parcel company pass my parcel. This is just frustrating, I can't get what I ordered and I can't get a refund. All I know is that after 10 days if you don't collect it, it's supposedly sent back to asos.
    Originally posted by ryan121
    So whats the question?
    • ryan121
    • By ryan121 12th Jun 18, 5:50 AM
    • 145 Posts
    • 51 Thanks
    ryan121
    So whats the question?
    Originally posted by custardy
    How silly does this have to get before you can do anything. It's their problem I can't collect the parcel but I can't just get a refund, doesn't seem right.
    • dewdew32
    • By dewdew32 14th Jun 18, 7:50 AM
    • 7 Posts
    • 0 Thanks
    dewdew32
    Hi all, big fan of the site, even when there's a colossal amount of snark being thrown around lol

    Okay...

    Fed-Ex arranged to pick up a parcel from me, I was returning some trainers. I called them up to arrange the return on the Friday morning. I had work that day (I work part time in an engineering company) and wanted to arrange pick-up the Saturday. Couldn't be done. The staff member I spoke to told me he could have them picked up between 2pm and 9pm that day. Okay, I re-arranged work for the following Monday.

    Of course they didn't turn up did they?

    I ended up calling them the Saturday and not getting hold of anyone. Nobody from Fed-Ex had reached out by the Monday, so I then had to take a bus journey to a shop an hour outside my village (I live in remote North Wales) to drop off these damn trainers at a UPS drop off point.

    End of story - I missed half the day of work I was scheduled for Monday, so lost earnings of £60.

    To make it worse, the driver called that evening as he was outside my door to pick up said parcel. He stated that nobody had told him to pick up the previous Friday.

    I then called Fed-ex AGAIN and spoke to the rudest most curt and dismissive Lithuanian staff member imaginable (trying saying that after five pints).

    So I took Fed-ex to Court via Moneyclaimonline. I simply won't stand for this kind of treatment and arrogance.

    Now their lawyer is stating I should have taken the retailer to Court, not Fed-Ex, and threatening to sue for his hourly rate of £170 to defend the case.

    Thoughts?

    Ciao
    • LilElvis
    • By LilElvis 14th Jun 18, 9:24 AM
    • 3,830 Posts
    • 10,382 Thanks
    LilElvis
    Hi all, big fan of the site, even when there's a colossal amount of snark being thrown around lol

    Okay...

    Fed-Ex arranged to pick up a parcel from me, I was returning some trainers. I called them up to arrange the return on the Friday morning. I had work that day (I work part time in an engineering company) and wanted to arrange pick-up the Saturday. Couldn't be done. The staff member I spoke to told me he could have them picked up between 2pm and 9pm that day. Okay, I re-arranged work for the following Monday.

    Of course they didn't turn up did they?

    I ended up calling them the Saturday and not getting hold of anyone. Nobody from Fed-Ex had reached out by the Monday, so I then had to take a bus journey to a shop an hour outside my village (I live in remote North Wales) to drop off these damn trainers at a UPS drop off point.

    End of story - I missed half the day of work I was scheduled for Monday, so lost earnings of £60.

    To make it worse, the driver called that evening as he was outside my door to pick up said parcel. He stated that nobody had told him to pick up the previous Friday.

    I then called Fed-ex AGAIN and spoke to the rudest most curt and dismissive Lithuanian staff member imaginable (trying saying that after five pints).

    So I took Fed-ex to Court via Moneyclaimonline. I simply won't stand for this kind of treatment and arrogance.

    Now their lawyer is stating I should have taken the retailer to Court, not Fed-Ex, and threatening to sue for his hourly rate of £170 to defend the case.

    Thoughts?

    Ciao
    Originally posted by dewdew32
    Did the retailer pay for the FedEx pickup? If so then FedEx are correct - they never had a contract with you.
    • dewdew32
    • By dewdew32 15th Jun 18, 9:08 AM
    • 7 Posts
    • 0 Thanks
    dewdew32
    But we had a verbal arrangement - is that not a contract?

    I had no idea that the contract in existence already negated my rights with this other party, i.e. UPS.
    • LilElvis
    • By LilElvis 15th Jun 18, 10:19 AM
    • 3,830 Posts
    • 10,382 Thanks
    LilElvis
    But we had a verbal arrangement - is that not a contract?

    I had no idea that the contract in existence already negated my rights with this other party, i.e. UPS.
    Originally posted by dewdew32
    Again, who paid FedEx - you or the retailer? Did the retailer provide you with the postage paid labels? If so your claim is against the retailer rather than FedEx.
    • Leavemealone
    • By Leavemealone 19th Jun 18, 2:22 PM
    • 6 Posts
    • 5 Thanks
    Leavemealone
    Mattress not delivered
    I am a disabled single pensioner, and my sister ordered me a new mattress because of Spinal Problems. This was to be delivered to my address. A date was agreed in the store, and we were given a very large plastic bag in which we had to seal the old mattress they were taking away. I am sure you can imagine what a task that was. My sister was telephoned Monday morning as arranged and was given the time of between 1 and 4pm Today, Tuesday. So all this work had to be carried out this morning.

    Around midday my sister received a call to say that they were not delivering today because the mattress was not delivered yet to their store!! She will receive another call when it is available.

    Firstly, I realise that in theory at least, I am entitled to nothing, although the situation was explained in store. There is no way I can take the plastic sack off of the mattress alone, let alone dig out my old bedding which has been put the the dustbin for collection tomorrow. I had bought fresh new bedding to compliment the new mattress.

    Trying to sleep on this amount of plastic would be impossible, it is much larger than the mattress and is slipping all over the place, it would be very uncomfortable not to mention dangerous. I know to many this would not be a chore, just a minor inconvenience, but to me it is a real problem.

    My sister is putting me into a hotel tonight as I am so distressed, but I would not expect or let, her do this for more than tonight.

    Are there any suggestions as to what she could claim in compensation,or should she just cancel and forget the whole thing which Is what I feel should be done. It was alot of money for her to spend on me anyway.
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