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  • FIRST POST
    Michmcd
    0 WOW
    Doyouspain VAT RIP off
    • #1
    • 26th Jul 11, 7:41 PM
    0 WOW
    Doyouspain VAT RIP off 26th Jul 11 at 7:41 PM
    Hi all

    Just a warning to you all to be very wary of Doyouspain car hire. I recently hired a car from Barcelona through the site, which advertises that all local taxes are included.

    On arrival and picking up the car (goldcar) I was advised I had to pay 18% IVA - which I queried but was advised was non negotiable.

    For the record I was also asked to pay a further 18euros for a diesal car, and ripped off some 15% for the fuel. I can live with these but was very annoyed by the IVA.

    I have tried to contact both doyouspain and Goldcar on my return but neither have bothered to respond. The site still advertises that all local taxes are included. My credit card company cannot take any action as the price was not guaranteed by the actual debitor but by doyouspain.

    Please be warned, and if anyone has any suggested action I can take it would be gratefully recieved.

    Thanks for reading.

    MMcD
Page 1
  • steve4558
    • #2
    • 24th Sep 11, 9:23 PM
    Same, same
    • #2
    • 24th Sep 11, 9:23 PM
    I had exactly the same experience just this week with doyouspain and Gold car. I feel totally ripped off and have had no reply to my complaint regarding the extra 18% tax on fuel and unexplained diesel charge. What started as 85 euros became 3x that much with an extra driver, insurance for France, fuel, diesel charge and 18% tax on all of it. I'm just wondering, but has doyouspain changed hands recently? I've used them before without being fleeced. Only thing I can think of doing is to plaster my experience on every review site I can. Doyouspain really do "do you"!

    P.S.They also appear to only have a Spanish contact number which is only on the voucher you get after booking. The website only has email which I dont expect to get a reply from.
  • Bob the Saver
    • #3
    • 24th Sep 11, 9:37 PM
    • #3
    • 24th Sep 11, 9:37 PM
    Two first posts! mmmmmm
  • lindilioo
    • #4
    • 21st Aug 12, 11:50 PM
    • #4
    • 21st Aug 12, 11:50 PM
    i too had problems with this company and wrote over and over again and didn't get an reply. however I recieved an email from them about VAT increase and i responded again this time in bold and very large writing and managed to get a reply. it hasn't helped they are refusing to give me a refund on car insurance excess but at least I got an answer not a happy one mind you! warning over the way they work the website says about fully comp insurance but they are not all fully comp it is a rip off.
  • client1
    • #5
    • 23rd Aug 12, 11:48 AM
    • #5
    • 23rd Aug 12, 11:48 AM
    3 now, as the poster above just slags 'em off in 4 posts.
  • holidayaddict994
    • #6
    • 16th Jan 13, 7:18 PM
    Hotel room booking -debited twice + refused to refund - RIP OFF!
    • #6
    • 16th Jan 13, 7:18 PM
    DOYOUSPAIN.COM. Rip-off merchants. This relates to Hotel booking 8/1/2013. Debited twice - Nothing less than theft from my Bank account!! Very unprofessional and offer nil after sales service. Their website told me there had been an error and did not confirm my booking for a Hotel room. No email to confirm either so I booked again. They took the money twice and sent 2 confirmations within 2 minutes of each other. I sent an email straight away to point out error - no reply. I also attempted to tel but the only no. is in Spain - no UK no. Very difficult to get hold of anyone to speak to. When ti did speak to them found them very vague - refused to refund me unless the Hotel refunded them even though this error had nothing to do with me whatsoever, it was their website error. Have made numerous tel calls & emails. They have not keep me informed, have never returned a call or email even though they promised to look into and ring back. I don't believe they have even tried. And still no refunds. Just taken my money and run as far as I can see. They might be a couple of pound cheaper than some other better known sites but if something goes wrong you haven't got a hope of resolving - do yourself a favour and book through someone else.
  • holidayaddict994
    • #7
    • 21st Jan 13, 9:40 PM
    update on hotel booking - website error
    • #7
    • 21st Jan 13, 9:40 PM
    Just a quick update relating to previous post regarding being debited twice for a Hotel reservation. Amazing what an adverse comment on Tripadvisor can achieve! I am now pleased to report refund received and apology accepted - not sure that any of this would have been achieved had I not made the post but still DoyouSpain have honored their committment and made full refund plus a goodwill gesture which is gratefully received to compensate me for my many phone calls I had to make to Spain to chase up this refund. I would like to think this company have now learnt from this experience and will take customer service more seriously in future - lets wait and see!
  • jordie100
    • #8
    • 26th Jun 13, 6:49 PM
    DoYouSpain Avoid like the Plague
    • #8
    • 26th Jun 13, 6:49 PM
    Booked a car with these rip off merchants and never again.Cancelled the hire 10mins after booking as I did not want to use the supplier they assigned(Firefly)I had paid up front to get a better deal(Big mistake)I then found out they had taken my money instantly out of my account.I have try to contact them on several occasions but no reply and still no refund.So be warned ,there prices are cheap but there customer service is none existant.STAY WELL CLEAR
  • Bob the Saver
    • #9
    • 26th Jun 13, 7:08 PM
    • #9
    • 26th Jun 13, 7:08 PM
    I don't understand, you pulled out but they ripped you off, please can you explain further. Was the car not available?
  • _Andy_
    No-one has yet mentioned Velcro - the ultimate ripoff
    • StuieUK34
    • By StuieUK34 27th Jun 13, 2:55 PM
    • 1,888 Posts
    • 972 Thanks
    StuieUK34
    I love reading posts by fool's that don't know how to work a microwave, let understand how a website works!

    Complaining about Goldcar I understand, as they will tell u anything to get more money out of u... there job is rip u off!
    as for doyouspain, does the job it needs to do, just helps to have the right user with half a brain using it
  • martidj
    Steer clear of this company
    I booked a car through Douyouspain for a 28 day period. I was advised that their excess insurance would cost me less than that supplied by Goldcar at Alicante. Like a fool I took their Gold insurance and a cost of 69 euros. On arrival at Goldcar clutching my Doyou car reservation and the low cost insurance policy I quickly found out that Goldcar wouldn't accept the Doyou policy and I had to take out Goldcar's policy or pay a 600 euro deposit against any damage. Decided to pay up as I didn't trust them to refund the 600 euros. Their policy cost 95 euros. Doyou have refused to refund the useless policy. When making the initial reservation Doyou said I could save time at Alicante by paying them in advance of my travel thank goodness I didn't take them up on that offer.. So now you have been warned steer clear
    • pvt
    • By pvt 21st Jun 14, 10:18 AM
    • 1,382 Posts
    • 1,092 Thanks
    pvt
    Martidj,

    You clearly don't understand or weren't bothered to follow the information provided when you bought the cheaper policy.

    These usually tell you that you have to pay the rental company's deposit and recover it at the end. If the car is damaged and your deposit is not fully refunded, you claim that shortfall on the policy you bought.

    Goldcar are aren't going to, and don't need to, "accept" the policy you bought. All you needed to do was decline their additional cover and pay the deposit.

    Shame you didn't pay more attention, it's cost you €95.
    Optimists see a glass half full
    Pessimists see a glass half empty
    Engineers just see a glass twice the size it needed to be
  • Vilius
    Stoled my Money!!!
    That was the first time I used a car rental thing. I payed for car rental in Barcelona by the internet, and I got contract in spanish. I did not know that I need credit card with me, when I travel. So they did not gave me the car. But I called to doyouspain and explained everything. They told me thats ok and since a I canceled order in time, I will receive my money. That happened more than 3 months ago. I call them, I text them, but all they do is give me promises and nothing more. Do not trust them!!! And while I was there I sow a lot of costumers complain about the price. Since they show one price on the internet, but when You are there, they freez more money for the fuel. And if You bring whole tank back, they still take away like 70EUR from Your bank account. NEVER TRUST THEM!!!!!!
  • Extremely ****ed off
    Do You Spain utter rip-off and no way to contact them
    I rented a car in Palma in the summer. The full price was clearly shown, Europcar provided the car and everything seemed fine. And then, a week or so after our return, Do You Spain/Europcar deducted, for which read 'stole', an extra 120 from my debit card, without notice or explanation.
    I'm still trying to get the money back.
    They do not reply to emails.
    They do not have a phone number.
    They are utterly appalling and should not be allowed to trade if there is no way to get complaints addressed.
    Do not use them.
  • Appyammers
    Do you. Spain Latest scam
    booked car through DYS & paid , when I wanted to extend rental period the website would not let me change booking ! I rebooked with DYS & cancelled original booking ! I have since had confirmation of cancelation with the information that Gold Car do Not have a refund policy! Do You Spain's home page is Still Advertising No Cancellation or amendment Fees ! Ps Both Booking's are with GOLD CAR !!!
    No Phone Number ! No answer to my emails !
    Give this Mob a Wide berth,
    • mgdavid
    • By mgdavid 13th Oct 14, 10:31 PM
    • 6,324 Posts
    • 5,755 Thanks
    mgdavid
    Can anyone explain to me why people would use a website like DYS and not book direct with a car hire company? I'm genuinely baffled!
    The questions that get the best answers are the questions that give most detail....
    • callum9999
    • By callum9999 13th Oct 14, 11:35 PM
    • 3,951 Posts
    • 2,408 Thanks
    callum9999
    Can anyone explain to me why people would use a website like DYS and not book direct with a car hire company? I'm genuinely baffled!
    Originally posted by mgdavid
    Presumably because its cheaper.

    And before some wise-guy says "you get what you pay for", I've saved hundreds by using brokers etc. with no issues so far (touch wood!).
    • Lincoln Imp
    • By Lincoln Imp 14th Oct 14, 3:15 PM
    • 2,420 Posts
    • 4,187 Thanks
    Lincoln Imp
    Sometimes booking through them or others along the same lines comes out cheaper

    Booked with Doyouspain loads of times and never had a problem

    And to the people saying they don`t have a phone number .

    Why is there no phone number?
    Our #1 goal is to give you the best price possible. Having expensive call centers and hundreds of people on the phone does not contribute to this goal. We give you our phone number on your confirmation voucher once you become our customer. And we pass on to you all the savings of not having a big call center. So you can enjoy prices that are always cheaper - guaranteed!
    Have a nice day
    • beekay1943
    • By beekay1943 17th Jun 15, 7:05 PM
    • 35 Posts
    • 16 Thanks
    beekay1943
    I hired through DoYouSpain last year (2014) for the first time prior to my annual visit to Menorca. Their quote for a Budget Rent-a-Car vehicle was almost half the price quoted via Budget's own website for the same vehicle with a full-full fuel policy. The hire turned out to be excellent value with a nearly new vehicle from a known and reputable supplier. I decided to book via DYS again this year (2015) and obtained an excellent deal for a Hiper Rent-a-Car vehicle with a full-full fuel policy. The quote was considerably cheaper than booking directly with Hiper BUT, on printing out the Hire Voucher, the accompanying information stated that there would be a non-refundable refueling charge of 19 - even though the vehicle will be returned with a full tank. I checked the Hiper website and they mention no such refueling charge, and an email to them confirmed that they do not have any refuelling charge. However, they stated that since the booking made through DYS (who can stipulate any additional charges they wish) they will be obliged to charged me this extra non-refundable 19 over and above the returnable deposit for a full tank of fuel at the time of collecting the vehicle. So make sure you factor in these extra charges imposed by DYS when you compare quotes. It is hidden away in their FAQs about fuel policies.
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