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I'm not sure what I would say when complaining, apart from not being happy that they got my details from DVLA and took pictures of my car going in and out of the car park
Originally posted by SpendlessKaren
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Why would a customer NOT complain about being harassed and threatened with pseudo-legal-letters pretending that their agents have the power to fine you? How on earth is that business practice acceptable when you were a legitimate customer of theirs?!
It is surely only in the UK that people would be so accepting of this treatment!
Harassment is illegal - and completely at odds with a good customer service ethic and any aim to encourage repeat business. These retailers who allow private parking parasites to carry out a practice akin to a protection racket on their doorstep, and effectively in their name, obviously do not care about the customer.
You'll know what we mean when you see the language in the debt collector letters! Complain and vote with your feet!
PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT UNLESS IN SCOTLAND OR NI
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