Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    To-poor
    Why you cant trustatrader.com
    • #1
    • 20th Mar 11, 6:07 PM
    Why you cant trustatrader.com 20th Mar 11 at 6:07 PM
    This website supposedly contains a directory of vetted and referenced tradesmen that you can trust. Ive used two traders from this website both picked by me because of the high standard of onsite recommnedations from previous customers and had bad experiences with both.

    I wondered if I was unlucky but after trying to leave feedback regarding my bad experiences Ive since realised that not all references are published!

    If you leave a positive review it gets posted straight onto the site but negative reviews are not unless "investigated".

    I left two frank and accurate reviews detailing the bad workmanship and service I experienced from NA Carpentry and Aqua PH plumbling neither of which have been published.

    I have spoken at length with [TEXT DELETED BY FORUM TEAM] the owner of the site and explained fully the extent of my experiences with these tradesmen and the reviews are still not viewable.

    In a token effort and after a lot of pressure, my review of NA Carpentry appeared on the site and was heavily edited to just three words "Do Not Use". Unsurpisingly Andy of NA Carpentry then performed a job for free and received a glowing reference which appeared on the site making a joke of the damage he caused to my property and the review I left.

    [TEXT DELETED BY FORUM TEAM] is well aware of the damage caused by NA Carpentry and went so far as to refund the money I paid to them yet he still wont publish my feedback to stop other customers making the same mistake I did?

    I have contacted Trustatrader several times to enquire as to why my reviews have not been published and have never received a satisfactory response.

    Imagine if ebay only published positive reviews of members who ripped off others.
    Last edited by MSE Investigator; 01-07-2014 at 10:32 AM. Reason: pending investigation
Page 4
    • ardeshirg
    • By ardeshirg 9th Sep 17, 1:42 PM
    • 2 Posts
    • 0 Thanks
    ardeshirg
    Do not trust this company at all. Anybody could advertise through them, they do not check the trader's works at all. He has used this term trust trader to mislead people and to get money out of it. A while ago I chose a trader through them, it was a nightmare. He was rubbish at his job. Nothing he did was right. At the end, he took the tiles that I had bought and run away. When I left an honest and bad review he refused to post it for 3-4 weeks. He eventually did post it just because I kept phoning him and threaten him to take legal action. My review published behind a few good review (possibly false). I went to his web site and I could leave a good review for anybody and it got published immediately ( without being employed). Any body could leave a false good review for any trader. Majority of the good reviews done by friend and family etc. Please do not use this web site at all. When I hear their advertisement from the radio it make me sick.
    • MoneyLeaks
    • By MoneyLeaks 22nd Dec 17, 1:36 PM
    • 2 Posts
    • 1 Thanks
    MoneyLeaks
    Wish I'd read this thread earlier
    Have had a building project this year where the builder's website proudly claims a "4.95 rating on TrustATrader". Yet, near the end of the project, they've stopped turning up or responding to any form of communication, we're finding more and more things wrong with what they've done so far, and we're having to explore legal avenues to try and get any of our money back to rectify the work.

    Now, from reading this thread, it seems that even if I leave a negative review (and I've found two other victims of the same builder who also wish to leave negative reviews) they might not even be published!
    • grayme-m
    • By grayme-m 23rd Dec 17, 2:17 AM
    • 1,387 Posts
    • 864 Thanks
    grayme-m
    Have had a building project this year where the builder's website proudly claims a "4.95 rating on TrustATrader". Yet, near the end of the project, they've stopped turning up or responding to any form of communication, we're finding more and more things wrong with what they've done so far, and we're having to explore legal avenues to try and get any of our money back to rectify the work.

    Now, from reading this thread, it seems that even if I leave a negative review (and I've found two other victims of the same builder who also wish to leave negative reviews) they might not even be published!
    Originally posted by MoneyLeaks
    How big is the project and how much have you paid them?

    Immediately I'm wondering why you've paid out on an incomplete job, but I don't know how practical that thought is.
    Toyota - 'Always a better way', avoid buying Toyota.
    • MoneyLeaks
    • By MoneyLeaks 28th Dec 17, 3:44 PM
    • 2 Posts
    • 1 Thanks
    MoneyLeaks
    How big is the project and how much have you paid them?

    Immediately I'm wondering why you've paid out on an incomplete job, but I don't know how practical that thought is.
    Originally posted by grayme-m
    Big project: three extra rooms upstairs in house (building on top of pre-existing ground floor extension), plus full re-roofing, plus downstairs reconfiguration work to make the layout work - originally quoted at ~£67K VATIN. The money has been paid in stages, but despite assurances from the builder about how they'll definitely complete the job, we're now at the stage that although not ALL the money has been paid to him, more work definitely appears to be left to do than the remaining money yet-to-be-paid can possibly cover (this theory has now also been confirmed by other builders that we've had in to look at the job during the interregnum of the original builders vanishing - if we pay someone else to finish up, it'll cost us at least an extra £5K (at the bare minimum) over what we still "owe" the original builder... and that's without resolving any of the extensive snagging list).

    We're not wildly concerned that we have no hope of rectification, as the original builder lives relatively locally and has clearly not done a total runner, and we have enough written contracts and photo/video evidence during the build to beat him in small claims court several times over... although given that he's broken off all comms for over a month, whether he'd even turn up at court or respect any judgment therein for refunding us the difference...

    Anyway, diverting from the point of this thread, which is that ratings on TrustATrader are not worth the data bandwidth used to display them on my monitor; we'd like other people not to make the same mistake that we did, but how can we if negative ratings are suppressed?!
    • malc_b
    • By malc_b 28th Dec 17, 6:25 PM
    • 999 Posts
    • 385 Thanks
    malc_b
    ASA (advertising standards) covers web sites as well as TV and newspapers. For example is a web site promises 10yr warranty then won't honour that they are clearly telling lies on their web site and ASA can prosecute them. Seems to me that TrustATrader are telling lies on their web site if they won't publish true reviews which happen to be unfavourable. Hence I would have thought it worth a complaint to ASA (by all those who can't get negative reviews published).
    • scd3scd4
    • By scd3scd4 28th Dec 17, 6:38 PM
    • 893 Posts
    • 756 Thanks
    scd3scd4
    ď I've used tradesmen from Trustatrader, and had no problems at all. As for the traders having to pay, why shouldn't they be expected to pay for the use of the site, as it's bringing them in work, it's a business, not a charity.

    I've also looked up the reviews that the top poster has said, and although I've seen the 'DO NOT USE! review, and can understand his frustration, have a couple of questions myself. If your first impression was so poor, why did you bother to use him and not look elsewhere? You also got your money back, and your review saying exactly not to use, so what if your own words didn't make it up there? That 'do not use' is probably more effective than any vitriolic ramblings about some bloke whose work hasn't come up to your expectations. You said first impression was poor and yet you stil used him, so can only guess it's because he was the cheapest. You pay peanuts, you get monkeys. At least you had your peanuts thrown back.

    Listen to this monkey...........
    • redout007
    • By redout007 20th May 18, 12:32 AM
    • 2 Posts
    • 1 Thanks
    redout007
    Thanks, I wont be using or recommending Trustatrader.com , and now thinking about it I'd rather find locally by recommendation word of mouth and not use any websites that the company pay to be top of the list
    Last edited by redout007; 20-05-2018 at 12:33 AM. Reason: spelling error
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,076Posts Today

8,209Users online

Martin's Twitter