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    • Former MSE Wendy
    • By Former MSE Wendy 15th Mar 11, 12:33 PM
    • 868Posts
    • 1,782Thanks
    Former MSE Wendy
    Help with utility arrears - success stories
    • #1
    • 15th Mar 11, 12:33 PM
    Help with utility arrears - success stories 15th Mar 11 at 12:33 PM
    This thread is to discuss the 'Free cash to help pay for utility arrears' section of the

    Did you apply for help with arrears from your gas, electric or water provider and get a grant or other help?
    Did you find it useful?

    Please let us know your experiences.

Page 1
    • tgroom57
    • By tgroom57 16th Mar 11, 9:00 AM
    • 1,362 Posts
    • 12,945 Thanks
    • #2
    • 16th Mar 11, 9:00 AM
    • #2
    • 16th Mar 11, 9:00 AM
    I am with Swalec and claiming JSA. Swalec have offered me a reduced rate tariff 'energyplus Care' because my fuel (electricity/gas) exceeds a certain percentage of my income. day units 9.27p night units 4.24p Yearly review. I can give further details on request.
  • tactac
    • #3
    • 27th Feb 12, 12:33 PM
    Help With Water Bill
    • #3
    • 27th Feb 12, 12:33 PM
    Discounts Utilities

    I applied last year to Severn Trent water for assistance with my ever increasing water bill based on ratable value.

    They do offer assistance and not only with the water bill through their charitable trust.

    They only pay out once however and after completing a form identifying income and expenditure including 'Any Arrears' they gave me around 150 paid directly to Severn Trent against my water bill.

    I also contacted my Electric and Gas provider Atlantic who offer the scheme mentioned and I got a 20% discount on duel fuel for my energy for one year. It is reviewable annually. I believe based on the percentage of income you have against the amount spent on fuel. This year however I just fell outside the limits but was told to re-apply again in 12 months.

    All good and very helpful as i would not have known this if it was not because of your web site - thank you
    • dereksteel
    • By dereksteel 9th Oct 12, 9:27 AM
    • 12 Posts
    • 2 Thanks
    • #4
    • 9th Oct 12, 9:27 AM
    Result from British Gas Energy Trust 400+ Granted!!
    • #4
    • 9th Oct 12, 9:27 AM
    We moved into our new house last July, and we took our supplier with us, and after 13 months I checked our on-line account and it should we where in Debit - Electricity 110 and Gas 370!! SHOCKED? bloody terrified!, I spoke with British Gas and asked why this had happened as we pay Direct Debit monthly for our energy costs, and also we where on the Essentials Tariff as we have a disabled daughter, and we need to keep her equipment on Charge 24/7, and also during the summer months require the central heating on, to maintain the house at a certain Temperature. They where understanding, but couldn't really help, they put us in the direction of Warm Home discount, but due to me working and my partner being my daughters carer, it put us over the income threshold, and we didn't qualify.

    I was fuming and explained that we had only moved into the house last year and a full comparission of what we used was not 100% accurate and that they had actually mis-calculated what we where going to use!!.
    They put me in the direction of there Energy Trust and they might be able to help. I went online completed the on-line form and after a few weeks got word back from them, asking for some more info and if i could forward it on. Having done this the process can take 3-4 weeks to have a decission. We received a letter from British Gas Energy Trust yesterday and we where awarded 106.00 for Electricity and 372.00 for Gas !!.

    We are now back in control of our account and can't thank the Trust enough for there help.
  • flumpette
    • #5
    • 24th Oct 12, 3:55 PM
    EDF/BG Energy Trusts
    • #5
    • 24th Oct 12, 3:55 PM
    Both the British Gas and EDF Energy Trusts fund local organisations to help you with applications to their funds. These organisations are trained to complete the applications as well as help with the issues that may have caused the debt.

    See the following links for details:
    • assj
    • By assj 24th Oct 12, 6:46 PM
    • 2,012 Posts
    • 826 Thanks
    • #6
    • 24th Oct 12, 6:46 PM
    • #6
    • 24th Oct 12, 6:46 PM
    I managed to get a grant to pay the account of my South Staffordshire Water Account.

    The total amount cleared for me is about 300 - 400. This was paid of by the "trust" in stages.

    I work full time, earn 25K, have a family with 2 children.

    We were in debt and applied using these grounds. We wanted and still want to be debt free.
  • TeeJayS
    • #7
    • 20th Nov 13, 9:41 PM
    News to me
    • #7
    • 20th Nov 13, 9:41 PM
    Up until two days ago we were not even aware that Swalec has apparently given us credits to clear our arrears. I assume by way of funding. They say we had credits last year 2012 and this year 2013. We were never informed and have no idea if this is the case. Our arrears were approx 700 I can't remember but have the letters all locked away so will check.

    To date we have paid over 300 off the debt by regular payments via our prepayments meters and still have an outstanding balance of over 400 so it doesn't add up. When I questioned it I was told they do not inform the customer and that the money or funding has been electronically added except for one amount of 100.00

    One swalec advisor tells me it was my electricity account that is missing this 100 payment the other says gas. I'm wondering if any of this is true at all. I have no way of finding out. Unless I find my original letters.
  • Boynkygirl
    • #8
    • 6th Apr 14, 8:52 AM
    • #8
    • 6th Apr 14, 8:52 AM
    Hi I have just for the second year received the warm front discount grant. This is an amazing help to me as I am a single parent who works and has 2 children at home still. It means I do not have to worry if we have a cold winter as this helps as an extra towards those months.
    • suzeesu2000
    • By suzeesu2000 6th Apr 14, 9:32 AM
    • 662 Posts
    • 4,577 Thanks
    • #9
    • 6th Apr 14, 9:32 AM
    • #9
    • 6th Apr 14, 9:32 AM
    Been very very fortunate with Southern Electricity & gas. We are in fuel poverty and both suffer very poor health. They have cleared our arrears AND given us a new cooker FREE!! Because of their help, we are now in a really good scheme with them on a two year deal fixing the price, (1 year in now). Being careful on our end helps but we are now twelve months on and in credit on both. I cannot think more of this company, they really have been incredibly helpful and looked after us.

    It's actually the first time in my 25 years as a wife that we have had credit on our utilities.
    Saving 1 animal wont change the world - but it will change the world for that 1 animal

    weight loss since 19/12/16 - 1 stone!!
    Grocery challenge Jan '17 - unspent 35.17/80 budget
  • johnortina
    Help with water arrears
    Hi Martin

    We have applied and received a payment from united utilities trust fund a payment of over 1430.00 to pay our arrears
    We explained that we were out of work for a short period of time and to repay the amount was to take a long period as my new job income was lower
    We were at final stages of the bailiffs calling and they gave us the payment direct into our account
    We would not of know this but through your website
    So big thanks to you and your team and also a big thanks to united utilities trust
  • Mr D19
    United utilities trust fund.
    I have just had near on 2700 paid by the Trust fund to clear my water charge arrears.Having been made redundant twice in 11 months and then wife became seriously ill put us in a very large hole.I was informed of the trust fund at the outset but I was determined to clear myself however it got to the point were I had to swallow my pride and ask for help.I can now sleep with ease at night knowing I can concentrate on caring for my wife.
  • ladimay
    I got 135.00 electricity grant from EDF Warm start Scheme and 195.00 paid to Severn Trent water after I applied for financial help from The Severn Trent Water Fund
    • 2014
    • By 2014 15th Oct 14, 4:46 AM
    • 59 Posts
    • 5 Thanks
    My sister is in recept of state pension and PIP enhanced disability payments.
    She applied on line to Scottish power for warm payment credit.
    The on line form in our opinion is unfair as you cannot complete the application as the criteria appears unfair, in my sisters case the income threshold did not justify not being able to claim.
    Bearing in mind she is in receipt of a state pension and a enchanced disability benefit.
    • 76daytripper
    • By 76daytripper 17th Feb 15, 9:59 PM
    • 22 Posts
    • 18 Thanks
    British Gas Energy Trust 2500 payout - 3rd time lucky!
    I have just been awarded 2500 to clear my outstanding arrears that I've had for years!

    When I moved house 8 years ago BG didn't send me a bill for 18 months, despite asking for one regularly. Obviously, when the bills finally came, I couldn't pay them, the debt just spiralled from there. Through bouts of redundancy and unemployment it just got bigger and bigger.

    Eventually they made me have prepayment meters fitted about 3 years ago and I've been paying 4 a week on both the electricity and gas ever since, which has made practically no impact on the debt, but it's all I could afford. The debt was too big to even think about.

    I've applied to the trust twice before and been turned down, but this time they cleared the whole debt! I'm so lucky, I can't see how I would have EVER cleared this myself.

    Just goes to show, it's worth persisting!
    • buckrogers
    • By buckrogers 20th Jul 15, 4:04 PM
    • 813 Posts
    • 904 Thanks
    my parents applied to the above on the 17th march 2015
    they live on his disability allowance ,income support, and she cares for him, 'doesn't claim carer allowance'
    received a letter today 20th July 2015 saying not been successful, even tho they fell behind electric bill 600, they just moved in a house with night storage heaters and by the look of things a highly cost way of heating ,no reason giving.

    so well done to those who are lucky :-)
    • iSlideOnItConstance
    • By iSlideOnItConstance 21st Sep 15, 9:05 AM
    • 101 Posts
    • 75 Thanks
    The EDF Energy Trust fund is taking an exceedingly long time to process my clients application.
    • iSlideOnItConstance
    • By iSlideOnItConstance 3rd Oct 15, 1:05 PM
    • 101 Posts
    • 75 Thanks
    Update: EDF Energy Trust Fund credited 883.00 into my clients gas and electricity account; in effect clearing the debt owed of 1000 and leaving both accounts in credit of a few hundred pounds.
    • margie48
    • By margie48 4th Nov 15, 3:16 PM
    • 2 Posts
    • 0 Thanks
    United Utilities
    I got a grant from United Utilities which I did not know was available to apply for, a helpful assistant advised me of this service when I had a very large bill I was really struggling to pay. I had to fill in some forms but it was worth it to have the stress of this bill lifted. Very grateful to United Utilities
    • theeflash1
    • By theeflash1 3rd Nov 17, 12:52 AM
    • 3 Posts
    • 0 Thanks
    Please can you help me I'm looking for a job regarding the Scottish Power hardship fund I owe thousands of pounds and they say that I'm not eligible for the fund. I suffer and bipolar and depressive illness and my metre from the Scottish Power company was broken and I just let it go in town this weekend for a long long time and I will be eligible to pay off my bills in 2031. I I'm going to spend another winter this is my first without any gas can somebody please help me I really need some help. I am on p i p and JSA. Please.. PLEASE HELP....
    • road2manchester
    • By road2manchester 14th May 18, 8:35 PM
    • 77 Posts
    • 89 Thanks
    due to a problem with the water supply billing (due to spur supply ) we didn't pay water rates for 3 years or more. Then they found the issue and sent a bill for 4000 which I never paid, because they would not take it in monthly payments. Total or nothing + the running years payment,
    Eventually United utilities offered a 50-50 payment scheme. For every 1 I paid , they would match it. Took a year, but eventually we paid it off.
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