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  • riva
    • #2
    • 23rd Mar 11, 12:09 PM
    • #2
    • 23rd Mar 11, 12:09 PM
    I recently bought a brand new, unused but already fitted Bulthaup kitchen. It was fitted in a multi-million pound new build but the person buying it didn't like its layout and wanted to put in another Bulthaup with a different layout. It was advertised on ebay. We went and had a look after making sure its dimensions fitted. Its their current B3 range (expensive range) and included all fitted appliances. We liked it and put an offer in and negotiated eventually getting a 30k kitchen for around 9k. We were informed that the fitter, a Bulthaup supplier in Chiswick would kit us with some other pieces (the island unit was fitted to the wall and we required an end panel amongst a few other bits). I must have somehow ticked him off as he refused to work with me after an initial 'good' conversation. I couldn't do much else as Bulthaup controls every branch or something like that. If you say you have a kitchen, they want to know who supplied it and will ask you to go back to the original supplier. So I suppose its their way of controlling it. Its not that big a problem because I'm working with architects anyway and we'll just find a more clever way of jigging it around and making it work. I did write to their headquarters as well and no response. All in all, even if I had millions, I'll never buy their products again because of the appalling attitude. They have lost money as I would have had to buy some full priced bits to complement what I already had.
    Moral- I suppose that if you buy second hand, something like this could happen. In the end its not a big problem as most builders/designers/architects can work around it.
    There is also the large removal and refitting costs to consider which can cost around 1000 just for removal. I shopped around using rated people.
    I haven't refitted it as we are regutting our space so there is storage to consider if one's place is not big enough to hold the kitchen.
    On balance, I'd say that ex-display might be a better option overall esp if the people selling are keen to keep you as a customer and upsell.
    However, second hand can work out to be a much better deal financially. I'll certainly be selling my kitchen through the same channels and its in great condition so I know my future buyer is getting a great deal.
    Would be keen to see what others say and happy to answer any questions.
    Would I do it again- OH YES!!!!
    Last edited by riva; 23-03-2011 at 12:17 PM.
  • jean jeannie
    • #3
    • 23rd Mar 11, 9:49 PM
    • #3
    • 23rd Mar 11, 9:49 PM
    I am in process of buying ex display kitchen which has Silestone worktops. If your kitchen has silestone/granite can you tell me if you are using a specialist fitter to refit existing worktops and any additional pieces required. We would like to have our experienced kitchen fitter and joiner to do this (we have printed off a teaching manual on exactly how to do this).

    If anyone else can advise on whether it is necessary to use a specialised fabricator for this or not. I can easily buy additional pieces of silestone which will not need any cutouts etc.

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