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  • FIRST POST
    nbrice
    AerialForce / TVAerialCompany - BEWARE
    • #1
    • 9th Feb 11, 12:04 PM
    AerialForce / TVAerialCompany - BEWARE 9th Feb 11 at 12:04 PM
    I've just had a sky+ multiroom installation done by this company and they charged me twice what I expected! When I phoned for a quote they told me it would be £65+VAT per room. When the engineer came out later he also told me the cost would be £65+VAT. Once he'd done the work he said because 2 cables were required for it would be 2 x £65+VAT. Stupidly I paid him because I felt under pressure but having had time to reflect I phoned a local company for a quote and was told it would be £75+VAT in total for both cables so I've clearly been massively over charged. I've phoned the company back but they told be that there was nothing I could do and that the engineer had categorically told me it would be £156 total (which he hadn't).

    At best, this company is deliberately over charging and at worst they are deliberately miss-selling their service. My advice would be to keep well away!!!
Page 1
    • PZH
    • By PZH 9th Feb 11, 1:31 PM
    • 1,551 Posts
    • 1,174 Thanks
    PZH
    • #2
    • 9th Feb 11, 1:31 PM
    • #2
    • 9th Feb 11, 1:31 PM
    I've just had a sky+ multiroom installation done by this company and they charged me twice what I expected! When I phoned for a quote they told me it would be £65+VAT per room.
    Originally posted by nbrice
    Think you would find that is an estimate unless you gave them the exact measurements and detailed layout

    When the engineer came out later he also told me the cost would be £65+VAT.
    Originally posted by nbrice
    This would be a quote.

    Once he'd done the work he said because 2 cables were required for it would be 2 x £65+VAT. Stupidly I paid him because I felt under pressure...
    Originally posted by nbrice
    I would have told him to remove the cables and repair the damage caused by the install because it was not as had been agreed and that he would receive nothing. (Not very helpful to you I agree.)

    ...but having had time to reflect I phoned a local company for a quote and was told it would be £75+VAT in total for both cables so I've clearly been massively over charged.

    I've phoned the company back but they told be that there was nothing I could do and that the engineer had categorically told me it would be £156 total (which he hadn't).

    At best, this company is deliberately over charging and at worst they are deliberately miss-selling their service. My advice would be to keep well away!!!
    Originally posted by nbrice
    My advice would be to shop around - and then stand by the price given.
    “That old law about 'an eye for an eye' leaves everybody blind. The time is always right to do the right thing.”
    • Jeff Bridges hair
    • By Jeff Bridges hair 9th Feb 11, 2:23 PM
    • 5,952 Posts
    • 7,233 Thanks
    Jeff Bridges hair
    • #3
    • 9th Feb 11, 2:23 PM
    • #3
    • 9th Feb 11, 2:23 PM
    I've just had a sky+ multiroom installation done by this company and they charged me twice what I expected! When I phoned for a quote they told me it would be £65+VAT per room. When the engineer came out later he also told me the cost would be £65+VAT. Once he'd done the work he said because 2 cables were required for it would be 2 x £65+VAT. Stupidly I paid him because I felt under pressure but having had time to reflect I phoned a local company for a quote and was told it would be £75+VAT in total for both cables so I've clearly been massively over charged. I've phoned the company back but they told be that there was nothing I could do and that the engineer had categorically told me it would be £156 total (which he hadn't).

    At best, this company is deliberately over charging and at worst they are deliberately miss-selling their service. My advice would be to keep well away!!!
    Originally posted by nbrice
    The company said for them to do the work it would be £65 PER ROOM...+ VAT

    just because one company charges one price and another another does not mean you have been miss sold your service - they told you and you accepted.I would suggest before you get any other work in your house done you get a few quotes before getting the work donw
  • nbrice
    • #4
    • 9th Feb 11, 3:59 PM
    • #4
    • 9th Feb 11, 3:59 PM
    Jeff,
    They told me it would be £65+VAT per room. Then installed 2 feeds into 1 room and once it was done, told me it would be £65+VAT per feed.

    See the difference?

    If they'd told me it would be £130+VAT up front then obviously it hasn't been miss sold. But this is not what they did.

    As phoodless suggests below what I *should* have done is to get them to remove the cables and make good the damage.

    Purpose of the post here was simply to make other aware that this company is doing this and to try and help others falling into the same trap.
    • Jeff Bridges hair
    • By Jeff Bridges hair 9th Feb 11, 4:43 PM
    • 5,952 Posts
    • 7,233 Thanks
    Jeff Bridges hair
    • #5
    • 9th Feb 11, 4:43 PM
    • #5
    • 9th Feb 11, 4:43 PM
    your right my bad.. it was 2 feeds in one room.. did you want 1 feed into 2 rooms?

    did you not watch him whilst he worked and give him instructions though before he started.
    • JasonLVC
    • By JasonLVC 9th Feb 11, 4:50 PM
    • 15,244 Posts
    • 39,373 Thanks
    JasonLVC
    • #6
    • 9th Feb 11, 4:50 PM
    • #6
    • 9th Feb 11, 4:50 PM
    If you had two feeds into one room, don't they have dual cabling now?

    When I upgraded to Sky+HD from an ordinary Sky box, the guy ripped the old (single feed) cable off the wall and replaced it with a single cable that had two feeds inside it, took him about 5 minutes to install, job done.

    If you've paid then it's going to be hard to argue for a refund, chalk it down to experience and never use them again and tell everyone you know not to either, like you're doing.
    Anger ruins joy, it steals the goodness of my mind. Forces me to say terrible things. Overcoming anger brings peace of mind, a mind without regret. If I overcome anger, I will be delightful and loved by everyone.
    • Azari
    • By Azari 9th Feb 11, 4:55 PM
    • 3,941 Posts
    • 6,164 Thanks
    Azari
    • #7
    • 9th Feb 11, 4:55 PM
    • #7
    • 9th Feb 11, 4:55 PM
    This is a little confusing because in your OP you talked about a Sky+ 'multiroom' installation.

    I would take this to mean fitting a dish with a quad LNB and running two double 'shotgun' cables, one to each room for connection to a Sky+ box in each room. If this is what they have done the charge is correct.

    If they have doubled the charge because they have run a single 'shotgun' cable to one room you have been cheated and should contact trading standards.
  • nbrice
    • #8
    • 9th Feb 11, 6:05 PM
    • #8
    • 9th Feb 11, 6:05 PM
    Hi Azari,
    Just to clarify... I already had a sky installation in my living room. I wanted to upgrade this system to 'multiroom' by adding a feed to a single bedroom.

    It looks like 2 cables coming into the room rather than a dual cable but I might have a look outside tomorrow just to check. I did think about trying trading standards but I don't know if I have any real chance of getting the issue resolved.

    I phoned the company up, got passed though to someone that I presume was a manager and I was told in very uncompromising terms that it was tough luck - he claimed the engineer had made it clear, it was my word against his and there was no way they were going to knock any money off. He made it very clear they didn't care I was unhappy - he claimed they told me up front it was going to be £130+VAT (which they hadn't) and that I'd agreed to pay. Wonderful customer service, huh?

    As JasonLVC suggested below I'll probably just chalk it up to experience and ensure that in the future I insist on a written quote before allowing any work to proceed. Lesson learnt!!
    • Azari
    • By Azari 9th Feb 11, 6:20 PM
    • 3,941 Posts
    • 6,164 Thanks
    Azari
    • #9
    • 9th Feb 11, 6:20 PM
    • #9
    • 9th Feb 11, 6:20 PM
    Hi Azari,
    Just to clarify... I already had a sky installation in my living room. I wanted to upgrade this system to 'multiroom' by adding a feed to a single bedroom.

    It looks like 2 cables coming into the room rather than a dual cable but I might have a look outside tomorrow just to check. I did think about trying trading standards but I don't know if I have any real chance of getting the issue resolved.

    I phoned the company up, got passed though to someone that I presume was a manager and I was told in very uncompromising terms that it was tough luck - he claimed the engineer had made it clear, it was my word against his and there was no way they were going to knock any money off. He made it very clear they didn't care I was unhappy - he claimed they told me up front it was going to be £130+VAT (which they hadn't) and that I'd agreed to pay. Wonderful customer service, huh?

    As JasonLVC suggested below I'll probably just chalk it up to experience and ensure that in the future I insist on a written quote before allowing any work to proceed. Lesson learnt!!
    Originally posted by nbrice

    Sorry, can we be completely clear about this.

    You have a Sky+ system in your living room that was cabled and working.

    You just wanted a cable run from the existing dish to a bedroom.

    Was this bedroom system a normal Sky box or a Sky+?

    Whichever, if they have doubled the price for running a cable from the dish to the Sky box they are defrauding you. I'm pretty sure that TS will be interested.

    If I were in your position I would be writing them a formal letter explaining that if I did not get my £65 back I would be taking action in the small claims court.

    Chalking up this kind of fraud to experience is what lets these scumbags believe that they can get away with this sort of practice.
  • nbrice
    Sorry, can we be completely clear about this.

    You have a Sky+ system in your living room that was cabled and working.
    Originally posted by Azari
    Correct

    You just wanted a cable run from the existing dish to a bedroom.
    Originally posted by Azari
    Correct

    Was this bedroom system a normal Sky box or a Sky+?
    Originally posted by Azari
    A Sky+ box

    Whichever, if they have doubled the price for running a cable from the dish to the Sky box they are defrauding you. I'm pretty sure that TS will be interested.

    If I were in your position I would be writing them a formal letter explaining that if I did not get my £65 back I would be taking action in the small claims court.

    Chalking up this kind of fraud to experience is what lets these scumbags believe that they can get away with this sort of practice.
    Originally posted by Azari
    I'm certainly going to writing a formal letter of complaint to them. I guess it's worth a phone call to trading standards....

    They DID NOT say it would be £156 total. I asked the engineer if the cost would be £65+VAT and I remember him saying yes. Now, the trouble I have is that I can't categorically remember exactly what he said. It's possible he might have say something along the lines of "Yes, that's correct. £65+VAT per feed" without making it clear that I would need 2 feeds. He certainly left me with the impression that the bill would only be £65+VAT.
    • Azari
    • By Azari 9th Feb 11, 7:17 PM
    • 3,941 Posts
    • 6,164 Thanks
    Azari
    They DID NOT say it would be £156 total. I asked the engineer if the cost would be £65+VAT and I remember him saying yes. Now, the trouble I have is that I can't categorically remember exactly what he said. It's possible he might have say something along the lines of "Yes, that's correct. £65+VAT per feed" without making it clear that I would need 2 feeds. He certainly left me with the impression that the bill would only be £65+VAT.
    Originally posted by nbrice
    It would be absurd to charge per feed because the amount of work is almost the same.

    I would suggest that you wait a week or so and then get a friend (or your solicitor) to phone and get a quote.

    Then you will have evidence of what they are quoting.
  • Paul Barnes
    Aerial force V's Rogue traders
    I've just had a sky+ multiroom installation done by this company and they charged me twice what I expected! When I phoned for a quote they told me it would be £65+VAT per room. When the engineer came out later he also told me the cost would be £65+VAT. Once he'd done the work he said because 2 cables were required for it would be 2 x £65+VAT. Stupidly I paid him because I felt under pressure but having had time to reflect I phoned a local company for a quote and was told it would be £75+VAT in total for both cables so I've clearly been massively over charged. I've phoned the company back but they told be that there was nothing I could do and that the engineer had categorically told me it would be £156 total (which he hadn't).

    At best, this company is deliberately over charging and at worst they are deliberately miss-selling their service. My advice would be to keep well away!!!
    Originally posted by nbrice
    Aerial Force AKA TV AERIAL COMPANY dot co dot uk Amongst other trading names are to be on Rogue traders/Watchdog this Thursday 19th may 8 pm BBC1.

    There is a law which came into effect 2008 that allows you 7 days in which to cancel a contract agreed to in your home, the company should have informed you of this law and if the work was to go ahead before the 7 days had expired then you should have been asked to sign a form to opt out of this right, if not then the company may be breaking the law.

    There may be exceptions but this is how it was explained to me by trading standards I am an aerial/satellite installer.

    You can read more here.
    Sorry as a new user i cant submit a link so..

    google 7 day cancellation rights its the 1st result.

    Or call Surrey trading standards as that is where aerial force are based.

    As an aerial/satellite installer i would add that if the work took a couple of hours then £156.00 would be a reasonable price for a pair of cables, if as I suspect under an hour then £120.00 would have been in line with other companies possibly cheaper if a real easy job with no ladders involved.

    I always write out a quote before I start the works there is then never any confusion on anyone's part, I am not sure if this is a requirement but I do it anyway as do all the installers at our company.

    Even if you decide not to follow this up with trading standards I hope you enjoy the show Thursday, I will.

    Aerial force are no longer members of any trade body, when choosing an aerial company please ensure they are registered with the RDI-LB or the CAI both of these would help with any complaint and offer a free arbitration service.

    Paul
    Digital Smart.
    Last edited by Paul Barnes; 15-05-2011 at 11:59 PM. Reason: more info
  • firstaerials
    Nice 1 Paul Barnes,

    You Barnes brothers are truly origional.

    It seems that you have seen the light at last, or at least one of you have.
    Are you now a born again Christian and pray to Allah before going to bed every night.

    I am truly impressed by your edditorial skills.

    i like the way that you barnes brothers open and close companies faster than this recession can get your house repossessed.

    I like your new company name also, Digital Smart Ltd, based in Oxted & Lingfield, Surrey, it has a 21st century feel to it, however it is very similar to your old company name Smart Digital which you shut down. Why couldnt you have come up with something more origional like Aerial-Force, i liked that name, it has a similar sound to parcel-force. thats a good 1 to.

    Anyway you are both up to your old tricks yet again, remember your old company Aerial Systems and that ancient proverbial saying. A Leopard never changes it spots.

    I think i will get in some Ben & Jerrys ice cream for the show, however i hope it is a little more interesting than the last 6 programmes you made.

    You should try paying better pay and perhaps you would get a better class of actor appearing on the show.

    May be to make the show more interesting in the future , you could both team up and do a DOUBLE ACT, that would be good to watch.

    We are all aware that you are both in this scam together but playing it down , everyone knows that you both have link connections between all your trading companies and for whatever reason are playing up a fabricated rift between yourselves.

    Anyway, one thing is for sure, both you and your brother have been subject to many investigations by House of Horrors and rogue traders, not to mention Trading Standards.

    If only this was an award for who obtained the most TV appearances for ripping off, you and your brother would pick up a grammy.

    See Ya on TV, one of your old gang
  • spike7451
    If you had two feeds into one room, don't they have dual cabling now?

    When I upgraded to Sky+HD from an ordinary Sky box, the guy ripped the old (single feed) cable off the wall and replaced it with a single cable that had two feeds inside it, took him about 5 minutes to install, job done.


    If you've paid then it's going to be hard to argue for a refund, chalk it down to experience and never use them again and tell everyone you know not to either, like you're doing.
    Originally posted by JasonLVC
    Yes they do,but when I did my Sky HD course I was told the was a maximum run length that you could use the 'Shotgun' cable on due to signal loss/distance.
  • Paul Barnes
    Same rubbish
    Nice 1 Paul Barnes,

    You Barnes brothers are truly origional.
    Originally posted by firstaerials

    Here we are again, the same ill informed rubbish you spouted on the other forum's regards my connection to Aerialforce and or The television aerial company and John Barnes.

    Are you some sort of internet puppet/parrot working for these Rogue traders.

    Suggest you do some research before you post further and get shot down in flames once again, your information, reliable sources and information you have recieved in good faith are way off target, just accept this fact.

    John Barnes the shadow director or director hiding in the shadows not sure the correct term for what he is doing, any way he does not have a brother nor has he ever had one.

    Why not start by checking this one out.

    Paul Barnes.
    Last edited by Paul Barnes; 22-05-2011 at 1:21 PM. Reason: typo
  • nigelbrooks
    Faultless
    I came across this thread while checking to see if Aerialforce were still trading before I recommended them to a friend.

    I used aerialforce in October 2010 to replace my main aerial and recieved a quote of £153 for the antenna, mast, clamps, cabling, testing etc. etc. This was considerably less expensive than all of my local companies, many of whom couldn't be bothered to quote and including the one who said it would be 'about £400' because it meant getting a longer ladder to reach the roof of my 'ordinary' semi .

    The Aerialforce guy turned up on time, phoning about 10 minutes before he arrived, completed the work quickly and tidily and did so for the quoted price without trying to 'up-sell' me to anything more than I actually needed (given the state of my old antenna there was no doubt it needed replacing and the mast must have been around 40 years old and was VERY rusty.

    Despite the open 'animosity' shown between rival companies in this thread, I have no problem in recommending Aerialforce and, non, I have no connection to them.
    Last edited by nigelbrooks; 08-06-2011 at 2:59 PM. Reason: Spelling - should have checked!!
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