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  • FIRST POST
    • Widelats
    • By Widelats 15th Jan 11, 3:35 PM
    • 3,640Posts
    • 2,716Thanks
    Widelats
    Warning and advice about LCS Utility Investigation Civil Enforcement Debt Recoveries
    • #1
    • 15th Jan 11, 3:35 PM
    Warning and advice about LCS Utility Investigation Civil Enforcement Debt Recoveries 15th Jan 11 at 3:35 PM
    I got a letter asking me to provide info of my name (they don't know), length of time at the address i just moved into (they have no clue), name of previous occupier (they have no idea), forwarding address of previous occupier (they are stumped), landlords name and telephone number (like it wasn't already given to them by british gas) and any other info i deem relevant to this enquiry. I know that this is stage 1 in their bully campaign, i will soon receive letters telling me i owe them money for the previous tenants bills to British Gas.

    All they do is buy the debt from British Gas and then bully people to get the debt paid, that is how they make their money and they use some horrible tactics to do it on innocent people.

    Having dealt with these LCS bullies before, the very best advice i can give to anyone who gets their letters is screw the letter up and put it in your bin, do not respond to them by any means, they have to go to court for debt recovery and it will cost them dearly when they lose the case.

    British Gas are also to blame, it seems British Gas do not inform this company of any other details except there is a bill outstanding.

    If LCS pay you a visit politely tell them on your doorstep to get lost and that you do not wish to help them with their enquiries at all, give them no information whatsoever.

    This company is nothing but a debt collection service, they have no right to visit you or demand monies unless they can prove you are the debtor.
    Owed out = lots.
Page 15
    • sabinamay
    • By sabinamay 3rd Sep 17, 8:57 PM
    • 3 Posts
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    sabinamay
    Tax credit overpayment recovery by LCS
    My daughter has received a letter from LCS saying they have been instructed to collect 4 thousand pounds from HMRC for an overpayment supposedly made to her in 2013. she has not received any other correspondance from HMRC in respect of this (nor does she think she owes it) they have given her 1 week to sort it out before they come to collect the payment ? anyone else had one like this? surely if this were the case HMRC would have asked for it first ? her employer phoned them on her behalf and said he thought it was a scam but they just replied that she had 1 week to respond. any advice please (I have said to ignore it and see what happens).
    • 18blue78
    • By 18blue78 11th Sep 17, 1:34 PM
    • 1 Posts
    • 1 Thanks
    18blue78
    I joined this forum so to pass on my experience of LCS.

    I moved into my current property in December 2015 and soon after received an outstanding gas bill from British Gas. After speaking with them, at the time, I was told they had now updated their details and that I was not responsible for the outstanding debt (thankfully I kept that letter and a note about the phone conversation).

    Two days ago I received a letter from LCS addressed to 'The Occupier/Landlord' and titled Utility Investigation. The first thing I did was to do an online search and thankfully found this forum with all of its advice.
    I put two and two together and realized LCS are trying to get payment for the outstanding gas bill from December 2015. Luckily I still have details of the property management company that owned my house before I did and after a quick internet search I found a business address for them.

    Today I contacted British Gas and firstly made sure my account was in credit. I then gave the operator all the details of the outstanding bill, from December 2015, details of the letter from LCS and the address of the previous owner.
    I must give the British Gas staff credit. As soon as I mentioned LCS she knew exactly who I was talking about and advised me not to contact them. She then went out of her way to pass on the previous owners details and said it would take up to 12 working days for the details to be updated.

    Hopefully this is the last I'll hear from them. My advise to anyone getting one of these letters is, if possible, contact the utility company directly and not to enter in to any correspondence with LCS.
    Last edited by 18blue78; 11-09-2017 at 1:36 PM. Reason: spelling
    • ItsMeVal
    • By ItsMeVal 3rd Oct 17, 1:05 PM
    • 1 Posts
    • 1 Thanks
    ItsMeVal
    Accused!
    Yesterday I received a letter from them (LCS) stating that I owe 700 to Thames Water in a property that I used to live in but left in 2007.

    The letter states the bills for dates up to 2016 (so 9 years after our tenancy terminated).

    I am wary of contacting them. I know this debt is NOT mine. I'm not sure how they got my name, as I'm pretty sure the account was in my flatmate's name anyway. We did pay everything off when we left in July 2007, but as this was so long ago I don't have the paperwork.

    What concerns me is the accusatory tone of the letter assuming my guilt but with no evidence. I know I'm not guilty of anything, but having to suddenly defend myself against such an accusation is terribly distressing.

    It's also alarming that I was traced to my current property as I've had about 8 address in the meantime.

    I have an excellent credit score and would hate to have it damaged but why should I engage with these bullies?

    Advice? Ideas?
    Last edited by ItsMeVal; 03-10-2017 at 1:12 PM.
    • zx81
    • By zx81 3rd Oct 17, 1:08 PM
    • 17,284 Posts
    • 18,396 Thanks
    zx81
    Contact them and dispute it.
    • fatbelly
    • By fatbelly 3rd Oct 17, 6:51 PM
    • 12,360 Posts
    • 9,401 Thanks
    fatbelly
    Look back in this thread and you will find links to a 'prove-it' letter and links to complain to the csa and fca about them.

    Eventually they will be stopped from trading. Your evidence will help.
    • Skinny minny
    • By Skinny minny 11th Oct 17, 1:50 PM
    • 1 Posts
    • 0 Thanks
    Skinny minny
    I have to disagree
    Imagine working for a debt recovery company how many people lie and cheat to get out of paying for anything when they are asking you for proof that's not them calling you a liar that's just them covering there own back to make sure they have got the "right person" on the phone. I've had to deal with LCS and I have spoke to more than 1 person there and they are happy to take any complaints the complete maybe about them or the company that are working on behalf of they will also query anything for you if you ask I found that they were more than happy to help me you can tell that some off them really do care to be fair they are just doing there job and yes they will have rules that they will have to follow on every call but don't we all have rules and regulations within our work placs I know I do. I know a lot of you won't agree with what I have said but maybe it will give you something to think about
    • fatbelly
    • By fatbelly 11th Oct 17, 7:04 PM
    • 12,360 Posts
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    fatbelly
    Imagine working for a debt recovery company how many people lie and cheat to get out of paying for anything when they are asking you for proof that's not them calling you a liar that's just them covering there own back to make sure they have got the "right person" on the phone. I've had to deal with LCS and I have spoke to more than 1 person there and they are happy to take any complaints the complete maybe about them or the company that are working on behalf of they will also query anything for you if you ask I found that they were more than happy to help me you can tell that some off them really do care to be fair they are just doing there job and yes they will have rules that they will have to follow on every call but don't we all have rules and regulations within our work placs I know I do. I know a lot of you won't agree with what I have said but maybe it will give you something to think about
    Originally posted by Skinny minny
    What are you disagreeing with?
    • notimpressed101
    • By notimpressed101 17th Oct 17, 11:06 AM
    • 2 Posts
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    notimpressed101
    LCS final warning
    I have had a final demand from LCS with reference to an unpaid amount to SWALEC for 133? Please can someone advise how far they will take this? Is it advisable to just ignore them?
    • notimpressed101
    • By notimpressed101 17th Oct 17, 11:36 AM
    • 2 Posts
    • 0 Thanks
    notimpressed101
    Final Demand
    I have had a final demand from LCS with reference to an unpaid amount to SWALEC for 133? Please can someone advise how far they will take this? Is it advisable to just ignore them?
    • fatbelly
    • By fatbelly 17th Oct 17, 5:01 PM
    • 12,360 Posts
    • 9,401 Thanks
    fatbelly
    I have had a final demand from LCS with reference to an unpaid amount to SWALEC for 133? Please can someone advise how far they will take this? Is it advisable to just ignore them?
    Originally posted by notimpressed101
    It's advisable to send a prove-it letter.

    Is this your debt? Are you still supplied by SWALEC?
    • scotgal30
    • By scotgal30 29th Nov 17, 3:22 PM
    • 2 Posts
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    scotgal30
    New to this forum and seen a few threads about LCS debt recovery so thought it would be a good place to start for advice.

    My partner just got a letter to his address (where he lives with his parents) from LCS saying:

    Mr x
    Parents address
    Postcode

    27/11/2017

    Dear Mr x,

    Our case ref: xxxxxx
    Re client: Scottish Power
    Client Ref:xxxxxx

    I write with reference to the above mentioned case number outstanding Scottish Power invoice.

    We have recently undertaken an investigation into the utility supply of x address. between xx/xx/2014 and xx/xx/2016. Our investigation has led us to believe that you have moved from the supply address to the address above and are the person(s) responsible for the consumption of this supply. Please contact us on (their number) so that we can discuss repayment of the outstanding invoice.

    Please note the information received is regarded with the strictest confidence.

    Yours sincerely.
    xyz


    Now my partner has never had energy with this supplier at all, in Jan 2013 he moved in to that address with his then partner and moved back to his parents (Nov 2013) very soon after as it didn't work out between them, as far as he knows she could even still be living there. She had been living there for 4 years previous to him moving in so everything was in her name including the power supply.

    How have these people got his address? name etc? How come the energy supplier hasn't given this company the name of the account holder of the energy supply?

    The only way I can think they got his name is because he did have a telephone package at that address for the time he was living there and cancelled when he left - did they search the address through the credit reference agencies and decided to pin it on him?

    How does he respond to this letter - as it is addressed to him, I am guessing will have to contact them to say it is not his debt? Can they pin it on him even though its not his? Will this effect his credit score? We are desperately saving for a mortgage and do not want this to effect our chances of buying our home - if it was his debt he would pay it but it isn't and we're both concerned about the implications of this.

    If they are playing a guessing game - will they expect him to pass on the debtors details?

    Any help would be amazing - thanks.
    • fatbelly
    • By fatbelly 29th Nov 17, 5:45 PM
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    fatbelly
    How have these people got his address? name etc? How come the energy supplier hasn't given this company the name of the account holder of the energy supply?

    The only way I can think they got his name is because he did have a telephone package at that address for the time he was living there and cancelled when he left - did they search the address through the credit reference agencies and decided to pin it on him?

    How does he respond to this letter - as it is addressed to him, I am guessing will have to contact them to say it is not his debt? Can they pin it on him even though its not his? Will this effect his credit score? We are desperately saving for a mortgage and do not want this to effect our chances of buying our home - if it was his debt he would pay it but it isn't and we're both concerned about the implications of this.

    If they are playing a guessing game - will they expect him to pass on the debtors details?

    Any help would be amazing - thanks.
    Originally posted by scotgal30
    This is typical of LCS - he has a vague connection to the address so they try to pin the debt on him.

    It's unlikely to result in a mark on his credit file - Scot Power don't often report and LCS never do.

    I've no idea what they expect from this. Write to deny the debt. You don't need to say when he was living there - just that he wasn't in that period. Head the letter 'Complaint' and require a response within 8 weeks. If they continue to demand money, look back in this thread for how to refer the matter to the CSA and FCA, who should really be closing them down

    Edit: summary in this post

    http://forums.moneysavingexpert.com/showpost.php?p=72974617&postcount=277
    Last edited by fatbelly; 29-11-2017 at 5:53 PM.
    • gettingstrongerevryday
    • By gettingstrongerevryday 9th Dec 17, 3:14 AM
    • 2 Posts
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    gettingstrongerevryday
    Martin
    I'm dealing with the same company as well as Moorcroft group who seem to be running their operation from a converted block of flats in greater Manchester and are hassling me for money not owed as they're representing Scotish power as well as LCS credit management investigation from Leeds who are acting on behalf of Scottish power. All of them are bullies and the government should do something about these vultures who prey on innocent hard working people. Hang in there all of you as SCUM BAGS allways get what they deserve
    • sourcrates
    • By sourcrates 9th Dec 17, 11:37 AM
    • 14,363 Posts
    • 13,547 Thanks
    sourcrates
    I'm dealing with the same company as well as Moorcroft group who seem to be running their operation from a converted block of flats in greater Manchester and are hassling me for money not owed as they're representing Scotish power as well as LCS credit management investigation from Leeds who are acting on behalf of Scottish power. All of them are bullies and the government should do something about these vultures who prey on innocent hard working people. Hang in there all of you as SCUM BAGS allways get what they deserve
    Originally posted by gettingstrongerevryday
    Debts must be proven on request, sending the "provit letter" puts the onus on the debt collector to provide evidence of your liability, if they cant provide you with it, but continue to ask for payment, just ignore them, unless they start a court claim.

    If they cant/wont supply you with evidence, that's a good basis for a defense.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
    • gettingstrongerevryday
    • By gettingstrongerevryday 15th Dec 17, 7:35 PM
    • 2 Posts
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    gettingstrongerevryday
    Just got another letter from LCS Threataning leagal action but not falling for it as they are nothing but POND LIFE BOTTOM FEEDING SCAM ARTISTS
    MARTIN
    • loobiloo
    • By loobiloo 27th Dec 17, 7:13 PM
    • 92 Posts
    • 12 Thanks
    loobiloo
    LCS letter
    I just received this nonsense (sent to an email address that Ive not used for about 10 years). I'm assuming they are hoping I will call them and query their email and thereby spend a fortune on a phone call?

    Dear Sir / Madam,

    Thank you making a payment of £ 31.33 to account 18439042, this payment has been successful and has already been applied to your account. Your new balance is £ 156.60. The payment will show on your card statement in between 2-3 business days. If you need to speak to us regarding your account please do not hesitate to call us on 0113 297 7530.


    Yours Sincerely LCS

    Is that the best they can do?
    • hebbo
    • By hebbo 21st May 18, 2:05 PM
    • 1 Posts
    • 0 Thanks
    hebbo
    hi i am new on here hope i am right page , i got a letter from LCS 2 weeks ago saying i owed 63 pound to british gas , i got another today saying i owed 83 pound , i rang british gas and they gave me a number to ring , it turned out tpo be LCS i moved into the property , but i changed the supplier , this bill is for one month , i really dont know what to do , i was in the property but why wont british gas take payment ? i think if i leave it any longer the bill will go up AGAIN ,,, HELP
    • sourcrates
    • By sourcrates 21st May 18, 2:21 PM
    • 14,363 Posts
    • 13,547 Thanks
    sourcrates
    hi i am new on here hope i am right page , i got a letter from LCS 2 weeks ago saying i owed 63 pound to british gas , i got another today saying i owed 83 pound , i rang british gas and they gave me a number to ring , it turned out tpo be LCS i moved into the property , but i changed the supplier , this bill is for one month , i really dont know what to do , i was in the property but why wont british gas take payment ? i think if i leave it any longer the bill will go up AGAIN ,,, HELP
    Originally posted by hebbo

    Are you sure the bill is yours ?


    As with any debt you think may be in dispute, send the "provit" letter to them, they must be able to justify a bill, and your liability for it, it could be the previous tenants are responsible.


    Template here :


    https://forums.moneysavingexpert.com/showthread.php?t=2607247
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
    • fatbelly
    • By fatbelly 21st May 18, 6:55 PM
    • 12,360 Posts
    • 9,401 Thanks
    fatbelly
    There's no reason why the bill should go up - LCS will have no contractual right to interest or charges.

    The prove-it should mean that you get the information about precisely what this is and what period it covers.

    Until then, don't pay, don't talk to them and don't worry.
    • BadDebtor
    • By BadDebtor 22nd May 18, 7:10 PM
    • 7 Posts
    • 0 Thanks
    BadDebtor
    7 years these scum have been hounding innocent people who have nothing to do with the debt.

    Surely they must have to conform to some code of conduct, how do they get their names if they are new and what right do they have to accuse the new tenant of the old tenant's debt?

    They seem to be suggesting that the new tenant has to prove something or go to the trouble of writing to them.

    Are these scum not licensed, isn't it time that they had it withdrawn?
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