Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    Debenhams/Santander credit card
    • #1
    • 22nd Dec 10, 10:05 PM
    Debenhams/Santander credit card 22nd Dec 10 at 10:05 PM
    Hi, not sure if this is the right place to post. In October a Debenhams/Santander credit card statement was received at my address. It was addressed to someone that I'd never heard of and that has never lived at the address. I opened the envelope as the Debenhams logo was displayed and I do have a Debenhams account. I checked the account number which was not the same as mine but there was an outstanding balance in excess of 1,000. I contacted Debenhams but as I was not the named account holder they would not discuss the matter with me. I was told to return the letter stating the named person did not live at the address.
    In November a further envelope was received and promptly returned. Last week another envelope arrived - this was opened and it transpires that 2 payments have now been missed! I rang them up and was again told to return the letter as they couldn't discuss the matter with me. I asked to speak to a supervisor/team leader and after holding on for ages was told that there wasn't one available.
    Can anyone offer any advice on how to resolve the matter and get Debenhams/Santander to look into this and stop sending the statements to my address? I am very concerned that if this is not resolved quickly that my address will be black-listed and that it could affect my credit rating.
    Thanks a lot.
Page 1
    • zx81
    • By zx81 23rd Dec 10, 8:33 AM
    • 16,364 Posts
    • 17,400 Thanks
    • #2
    • 23rd Dec 10, 8:33 AM
    • #2
    • 23rd Dec 10, 8:33 AM
    Addresses don't get black listed.

    Write them a letter, clearly informing them that the person doesn't live at that address, send recorded delivery. Hopefully they will pay attention. However, from their point of view, yours is the only address they have for someone who owes them money - so they may well keep trying.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

688Posts Today

7,906Users online

Martin's Twitter
  • I've decided my weekend starts here while the sun's glow is still baskable. So I'm signing off. Have a great weeke?

  • No not correct. The big six do, but you can get fixed tariffs guaranteed not to rise and about 25% cheaper. Just tr?

  • Baaaa! Scottish Power has bleated and followed the herd, today announcing it's putting up energy prices by 5.5%. R?

  • Follow Martin