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  • FIRST POST
    nikipirowicz
    SPARK energy big problem!!
    • #1
    • 18th Dec 10, 12:04 AM
    SPARK energy big problem!! 18th Dec 10 at 12:04 AM
    Hi everyone,

    I have moved in to rented property in May 2009 when we moved in we were told we had to go with spark as our electricity and gas provider.

    On moving in to the property we submitted meter readings and started receiving bills which were quite standard on average about £60 per month, considering this is a very small two bedroom flat on the second floor with double glazing thanks to which we have no need for much central heating as the flat is very warm and with only 3 people living who work all day we really do not use that much of electricity or gas.


    Last month I have received a bill for £175 when I called spark I was told that it was only an estimate and when giving my meter reading was told that my new bill will be £982! I have received the bill and apparently the usage in my small flat on gas and electricity from 04/06/2009 to 16/11/2010 is £2.144.29 and I have paid for this period so far £1.161.93 and the rest I have to pay now. After writing a formal letter of complaint spark made immediate offer of £200 off my bill. They are charging me from 19 to 16 pence per unit of electricity their explanation is that because I’m not a direct debit customer they have to buy my electricity and gas on daily basis from their supplier and because of this I’m on what they called Standard Plus Tariff, they are saying that if I’m not on direct debit than my bills are 30% more expensive, surely that can be legal to charge so much if someone opts for cash /cheque option?


    They also claim that in my ‘welcome call’ I was made fully aware how much more expensive it will be not to be on direct debit, I do remember being told that it will cost more but definitely not 30%, when I asked spark to provide me with the recording of the ‘welcome call’ was told that they lisinited to it and I was definitely told.


    Furthermore on talking to my landlady about the problem she had no idea that there was a clause in the contract about moving to spark energy, she never even heard of them, so we gathered that Ludlow&Thompson (the estate agents that we were dealing with when renting the flat) must have a deal with them, when my landlady contacted the estate agents they immediately offered to swap the energy suppliers, however there still remains the matter of the outstanding bill which I believe is far too large.


    I seem to be going around in circles with spark and really do not know what to do, please somebody advice me on what to do next? Is there a regulatory body that can help me with this?

    Thank you so much
Page 3
    • Bryan Archer
    • By Bryan Archer 27th Mar 17, 9:10 PM
    • 2 Posts
    • 0 Thanks
    Bryan Archer
    Thank you for your response. I' m waiting to see what my energy provider is going to do.
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 29th Mar 17, 9:57 AM
    • 143 Posts
    • 36 Thanks
    Spark Energy: Jenny
    Hi Bryan Archer

    Thanks very much for getting back to me.


    Please do let me know if there's anything I can do to help.


    Kind regards


    Jenny
    Customer Relations Manager
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • jianhawkjh
    • By jianhawkjh 31st May 17, 11:40 AM
    • 2 Posts
    • 1 Thanks
    jianhawkjh
    I agree with "Premier". Because of the competitive market and daily changes charge may be different.
    • jianhawkjh
    • By jianhawkjh 11th Jul 17, 6:48 AM
    • 2 Posts
    • 1 Thanks
    jianhawkjh
    "SPARK energy" they provide great services and I am satisfied with their services.
    Hi there! We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
    • House Martin
    • By House Martin 11th Jul 17, 8:22 AM
    • 1,390 Posts
    • 1,166 Thanks
    House Martin
    I also work for them meter reading and can agree that they are can be a supplier who makes their share of mistakes, like many others.I have had to endure the wrath of many customers giving me a hard time because to them I was the first face of the company where they could let rip..a little defence tho in that they have to deal with many first time renters who have`nt the foggiest how the utility industry works who allow their affairs to bumble along so long as the billing seems low..I have never been for a Spark Energy "must read " in the 10 years I ve known them to work for, that is a two year meter inspection and supplier reading...OK, letting agents take a bung in initiating switches. Does n`t make sense to allow a third party to be in control of supply to the flat/rental This should have been strangled at birth many years ago by OFGEM..THEY are the main culprit in letting this "bung " culture exist
    Spark Energy have woeful rates and standing charges too, on standard/variable and prepays and its mostly prepay meters I find who are supplied by them.Spark have always been in the top ten cheapest supplier for fixed term direct debit users so instead of saying switch away, possibly into more trouble with say First Utility or Npower, maybe advice in a switch of meters may be a much better deal for long term renters at least and get into the top ten cheapest suppliers in the UK
    My advice, as usual is for all suppliers to get the smart meters in and end this stupidity
    Last edited by House Martin; 11-07-2017 at 10:49 AM.
    • John00
    • By John00 12th Feb 18, 7:40 PM
    • 6 Posts
    • 0 Thanks
    John00
    Ok.
    what about a tenant has a token meter in his house, but started getting monthly bills from Spark after Agency switched providers, just before they moved in. The meter is Pay as you go. It works on top up money. Yet Spark insists that it is not, and asking to pay ridiculous estimated bills, even if they have meter readings of the TOKEN meter, and have been adviced about the mistake with bills.

    Tenants don't have a clue how energy industry works? I'm sorry but it is not rocket science: I submit meter reading, I pay the bill. I have Pay as you go, I use tokes until it runs out.
    It the company wants to make rocket science out of this simple process that means they want to hide some scam.
    Simple as that!
    • AndyMTB
    • By AndyMTB 9th May 18, 8:28 PM
    • 4 Posts
    • 1 Thanks
    AndyMTB
    I wouldn't touch this lot with a barge pole - they've been chasing a close relative of mine through a debt collection agency (OPOS) concerning a supposed 2-year old energy bill. Spark were not even the energy provider, and the property was vacated well before the period of the supposed bill. Do they just make up names and addresses and hope that sometimes people are so confused that they pay up?
    And the OPOS debt-collection agency are outright menacing.
    • House Martin
    • By House Martin 9th May 18, 9:37 PM
    • 1,390 Posts
    • 1,166 Thanks
    House Martin
    I moved into a property that uses a prepayment meter. Spark are the cheapest by far. I am a bit skeptical and can't find any good comments or reviews about them at all. Would I be bitten with a bill if I switch from Spark energy? I mean I pay for what I use and would keep track of their tariffs and their standing charge just in case they say that I paid the wrong tariff.

    What do you guys think?
    Originally posted by kingjude
    Yes of course prepays are safe with Spark, or anyone else for that matter. You will most likely not to need any contact with Spark other than first registering with them and obtaining a new key for the electric meter or card for the gas meter. Once you have their key/card there will be no need to contact them, you l be on your own to top up at your leisure
    They are one of the cheapest prepay suppliers. It should be of no concern to anyone if landlords get a small bonus.
    The same people who complain about the landlords little cut also themselves have been getting little incentives from switching suppliers, cashbacks, referrals.
    I read meters for Spark Energy and the majority of their customers I see are on prepayment meters of which they are one of the cheapest , so maybe getting the landlords to switch to them is a good thing.
    Last edited by House Martin; 10-05-2018 at 8:21 AM.
    • Spark Energy: Jenny
      Verified User verified user
    • By Spark Energy: Jenny Verified User verified user 10th May 18, 8:46 AM
    • 143 Posts
    • 36 Thanks
    Spark Energy: Jenny
    Hi AndyMTB

    I've responded to your message on another thread, offering my help.

    I'd just like to reassure you that we definitely don't make up names and addresses - that wouldn't be helpful - but if we have made an error somewhere then we'd be happy to put it right.

    I've let you know what to do in the other thread you posted on, so I hope to hear from your daughter.

    Happy to help once I've got the details I need to find what information our systems hold.

    Kind regards

    Jenny
    Customer Relations Manager
    Official Company Representative
    I am the official company representative of Spark Energy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • amal99
    • By amal99 13th May 18, 4:50 PM
    • 1 Posts
    • 0 Thanks
    amal99
    You can not get rid of them
    The company is corrupted, they have been fined for preventing costumers from switching supplier.
    Here is my story, even , I switched 3 years ago, they remembered me now.
    We moved to a property on August 2015, the energy supplier was Spark energy. I gave them the meter reading and I paid by monthly direct debit. After 2 month I switched the supplier because I found a better deal. I closed my account with them and they refunded me £71. I did not have a problem that time.

    Now, after 3 years, they are chasing me by text messages and gave my name to a debt recovery company and they claim that I owe them 1487.66 for 2 month supply. I tried to find explanation through using their live chat services, they said it is true. I find out the final gas meter reading they used for the suddenly appeared bill is only estimate and not based on any actual reading I provided. I did not receive any confirmation or response to my complaint sent to their costumer services.
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