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    • MSE Archna
    • By MSE Archna 7th Dec 10, 12:48 PM
    • 1,874Posts
    • 6,140Thanks
    MSE Archna
    0 WOW
    Cheap & Free Warranties Article Discussion
    • #1
    • 7th Dec 10, 12:48 PM
    0 WOW
    Cheap & Free Warranties Article Discussion 7th Dec 10 at 12:48 PM

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    • Danger Fourpence
    • By Danger Fourpence 8th Dec 10, 10:09 AM
    • 324 Posts
    • 71 Thanks
    Danger Fourpence
    • #2
    • 8th Dec 10, 10:09 AM
    • #2
    • 8th Dec 10, 10:09 AM
    I notice Squaretrade are now offering competitively priced warranties in the UK via Amazon. Has anyone had experience of their service?
  • errm
    • #3
    • 8th Dec 10, 3:44 PM
    • #3
    • 8th Dec 10, 3:44 PM
    Offer an extended warranty with there fee-paying accounts.

    There current account plus is £5 a month and also has mobile insurance. So if you need both it works out quite cheep!
    • ksh123
    • By ksh123 9th Dec 10, 2:17 AM
    • 1,229 Posts
    • 750 Thanks
    • #4
    • 9th Dec 10, 2:17 AM
    • #4
    • 9th Dec 10, 2:17 AM
    I notice Squaretrade are now offering competitively priced warranties in the UK via Amazon. Has anyone had experience of their service?
    Originally posted by Danger Fourpence
    Id be interested to know about this too.
    Stop looking for answers....
    The most you can hope for are clues.....
    • blackanchorage
    • By blackanchorage 24th Dec 10, 7:14 AM
    • 158 Posts
    • 83 Thanks
    • #5
    • 24th Dec 10, 7:14 AM
    • #5
    • 24th Dec 10, 7:14 AM
    AEG are offering a free 5 year warranty with their washing machines. Although this is from the John Lewis site, it seems there's nothing in the T&C that you have to buy from John Lewis.

  • votemike
    • #6
    • 3rd Jun 11, 5:42 PM
    Self Warranty
    • #6
    • 3rd Jun 11, 5:42 PM
    Because of MSE I decided to put aside what money I would have other wise spent on a warranty into a separate bank account. So now I never buy warranties from shops.
    However, this became tiresome and so I create a tool to keep tack of it.

    Since I had already created it, I thought I may as well put it on the internet for all to use.

    The website is called SelfWarranty.

    Have a look and see what you think.
    Hopefully you should understand how to use it pretty quickly.
    • buckrogers
    • By buckrogers 13th Jul 11, 11:52 AM
    • 802 Posts
    • 902 Thanks
    • #7
    • 13th Jul 11, 11:52 AM
    • #7
    • 13th Jul 11, 11:52 AM
    Has anyone taken a policy with WarrantyDirect?
    Last edited by buckrogers; 17-07-2011 at 10:15 AM.
    • jesselivermore
    • By jesselivermore 20th Dec 11, 2:22 PM
    • 11 Posts
    • 1 Thanks
    • #8
    • 20th Dec 11, 2:22 PM
    Read this before buying anything from John Lewis or Peter Jones this Christmas!
    • #8
    • 20th Dec 11, 2:22 PM
    This is a post about some very serious problems I’ve been having with the John Lewis second year warranty for my Toshiba laptop. I would caution any MSE users to think twice before doing any Christmas shopping at John Lewis or Peter Jones!
    This is why:
    I used to trust John Lewis’ brand name, so much so that I chose to pay them £700 instead of spending £630 for the same laptop from PC World (due to a technicality I was told that couldn’t price-match).
    I justified this additional cost because of the extra warranty period (beginning as soon as the manufacturers 12 month warranty ended and lasting a further year). I also thought that I could rely on John Lewis’ reputation for customer service. I was wrong.
    A few months into the John Lewis warranty the unit developed several hardware issues. I called the JL technical support number and they explained that I would need to send it off to their repair providers, Regenersis, who were based outside of London. This would take up to 14 days.
    I have since discovered that John Lewis have a commercial agreement with this repair company. Despite the fact that any repair work done by a Toshiba-authorised repair partner should be to the same high standard, John Lewis have a commercial incentive to put work through Regenersis only.
    I told them that I used my laptop daily, so this would be very inconvenient. The John Lewis employee I spoke to said that there was another option available, at the discretion of the Oxford Street store, which was to use any other Toshiba authorised repair centre instead, including one I had found in Central London called Gultronics. I called the JL store’s PC department and this was confirmed to me. All I needed to do was to pay for the work and get a full invoice and John Lewis would reimburse me in-store afterwards. They knew Gultronics well and were happy for me to use the company.
    Gultronics inspected the unit and wrote a repair note listing the hardware issues which would need replacement parts. I paid almost £150 for the parts and the repair charge and they then ordered the parts. Whilst waiting for their delivery, another issue emerged which I confirmed was also a hardware fault with the help of Toshiba’s technical support centre. I noted the reference number for this call and asked them to note full details of the case.
    Since another part would need to be ordered, I called the JL Oxford St store to let them know. I was told that the person I had spoken to previously had left the company, no work done via Gultronics would be permitted and that I would have to carry out all further repairs with the repair partner, and that I would have to contact JL head office to find out whether a refund of the £150 I had already paid Gultronics was even possible.
    At this point I was livid. This was a totally different policy by the company to the one they had previously taken. I had:
    1) Spent a lot of money, in good faith and acting under the advice of two separate employees of John Lewis. I was now not even sure if this reimbursement would be honoured by the firm.
    2) Wasted a lot of my time and inconvenienced myself a great deal
    3) Still not managed to resolve the issues with my laptop at ongoing inconvenience to myself
    4) Been told I would need to waste further time (up to 14 days) in order to repair my machine.
    I complained about this – first to the manager of the John Lewis store’s consumer electronics department, Mr. Mark John Pierce, and then to customer services at John Lewis head office (020 7828 1000 – ask for Kiran Shah, if any readers are having similar issues). It was agreed that they would look into both the refund and sorting out a more viable option for the repairs, and that someone would revert in full within 24 hours.
    I got a call the next day from a junior in the Oxford St store reiterating their previous position on the repairs. I’ve had no feedback on the refund.
    I have since emailed the customer services department asking for a more acceptable response. I believe senior management need to be made aware of the escalation of my complaint, so I CC’d the Chief Executive of John Lewis, Mr. Andy Street, and the Chairman, Mr. Charlie Mayfield. More than three working days later, I’ve had no acknowledgement of my email at all.
    To summarise, John Lewis have really let me down and in doing so they have massively damaged their reputation for customer service.
    By not allowing me to use an authorised Toshiba repair centre in London, it is my view that they have contravened the Unfair Terms in Consumer Contracts Regulations 1999. In doing so, John Lewis are ignoring what would be a more pragmatic option, given the considerable inconvenience I have already been put to. They are choosing commercial agreements and profits over customer experience.
    I will now be pushing for further compensation for the time and funds incurred over the last month as I have tried to resolve this issue. I’d love to hear if anyone else has had a similarly bad experience with John Lewis and how they managed to resolve it.
    I’ll update this post with any further developments – in the meantime, I would advise anyone reading this to think twice before doing any Christmas shopping at John Lewis or Peter Jones!
    • gropinginthedark
    • By gropinginthedark 3rd Dec 12, 11:29 AM
    • 101 Posts
    • 80 Thanks
    • #9
    • 3rd Dec 12, 11:29 AM
    • #9
    • 3rd Dec 12, 11:29 AM
    Warranty Direct may be OK if you have 3 expensive devices to cover but £12.75 a month for 8 years (maximum length of coverage for any device) is over £1200 - excess payable on claims.
    I was wondering if I could better the Curry's warranty (single £129 payment for 5 years on a £600 fridge, no excess) and given that the previous fridge (£300 model) died after 4 years Curry's deal doesn't sound so bad.
    The hidden side of any insurance is what they're like when you come to claim. Do they dig out obscure small-print exclusions? Like when I had a domestic burglary, they wanted proof of purchase for all the items claimed.
    I'll probably stick with self-insurance for white-goods.
  • GrahamSK8
    Don't forget the minimum length of guarantee
    Is now 2 years under EU law - so will you really need a warranty?
  • vericavidan
    LG Life's Horrible - waranty not accepted
    LG Life's Horrible

    I bought LG GB7143 A2HZ "NO FROST" fridge.
    Started icing from day one.
    Serviced for two years by Dadic Servis Split, without success.
    After only 2 and a half year completely failed - it can not be repaired as per servicemen and LG.
    Warranty refused by LG - it should have full 2 year and limited 10 year guarantee period.
    Time of malfunction and waiting for spare parts not accepted by LG.
    The most expensive fridge sold by LG can not be repaired after only 2,5 years and no warranty at all. What kind of products they made?
    Sorry LG.
    LG made my Life Horrible.
    Verica Vidan
    Split, Croatia
    • atro1
    • By atro1 4th Oct 13, 7:54 AM
    • 1,451 Posts
    • 887 Thanks
    Anybody have any reports on Chillywarranty shop. Very cheap but any good?
    Be ALERT - The world needs more LERTS
    • Coopdivi
    • By Coopdivi 4th Oct 13, 1:52 PM
    • 3,183 Posts
    • 2,846 Thanks
    At £15-£40 per month Chillywarranty are anything but cheap and they add on extra charges after that. In their terms they say 'The first callout on each appliance is subject to a £15 administration fee.'

    There are so many exclusions it's a wonder that anybody qualifies to claim on their warranty. I was going to copy and paste them into this post but there really are loads of them so here's the PDF so that you can look for yourself.
  • Minchy
    Instore vs online warranty
    Hi, I have paid for but not yet received a TV via a store website. They offer a free 5 year warranty on the same goods bought in store but not if I buy online. Is this legal and why does it make any difference? Hope someone can provide some help in my 'negotiations'! Thanks!
    • abc123456
    • By abc123456 14th Mar 16, 11:03 AM
    • 340 Posts
    • 46 Thanks
    Does anyone know where I can get an extended warranty for a Toshiba laptop? I was about to buy one for a manufacturers grade A1 refurbished product to extend the manufacturers guarantee from 3 months to 12 months, however the merchant wishes extra for delivery although their extended warranty is sent by email....this I was unwilling to pay.

    Any thoughts appreciated. Thanks
    • Marti
    • By Marti 14th Jul 17, 4:08 PM
    • 2 Posts
    • 0 Thanks
    Re Graham SK8 28 post 28 Dec 2012. You say that under EU Law there is now a 2 year warranty. Does that apply to white goods as I purchased a Bosch fridge freezer in December and we only got one years warranty on it?
    Last edited by Marti; 14-07-2017 at 4:12 PM.
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