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    • Slinky_Malinky
    • By Slinky_Malinky 13th Sep 10, 11:14 AM
    • 884Posts
    • 801Thanks
    Claiming on Ikea guarantee - advice please.
    • #1
    • 13th Sep 10, 11:14 AM
    Claiming on Ikea guarantee - advice please. 13th Sep 10 at 11:14 AM
    Hi all,

    I have three Ikea Godmorgon mirror bathroom cabinets, they are just over one year old and came with a ten year guarantee.

    Last night I was awoken by a crash and found that a mirror door had fallen off onto my toilet. Obviously the door is smashed, so is my toilet seat and cistern (still usable but big chunk missing on top corner) If anyone had been sat on the loo at the time the possible injuries don`t bear thinking about....frankly it would have been at the very least a serious head injury or maybe even death.

    On examination, it seems that the door hinge was only attached to the very heavy mirror door by a blob of glue.The top hinge had come apart from the door, so as the door fell it actually ripped out the bottom hinge from the cabinet.

    I would assume the ten year guarantee would entitle me to a replacement door and/or cabinet, but I am not happy with the possibility of this happening again. In fact I would now like to remove all of the cabinets for peace of mind, but I cannot afford to just write off the 500 they cost me.

    I know the Sale Of Goods Act say goods must be fit for purpose, etc. but these are my questions regarding my rights...

    1. Can I insist on a refund rather than replacement for the broken cabinet?
    2. Can I have a refund on the other cabinets which have not yet broken? In my opinion, the construction makes them unfit for purpose if the hinge cannot support the weight of the door.
    3. Can I expect any contribution to the cost of a new toilet?

    I haven`t approached Ikea yet as I wanted to be armed with the advice of the wise folk here first. I probably paid with my Visa card so could involve them if need be.

    Thanks for reading,

    ETA -they were assembled and hung by my ex-dh, a carpenter with 25 years experience who is very fussy and does things properly so this is not due to poor fitting.
    Last edited by Slinky_Malinky; 13-09-2010 at 11:16 AM.
Page 3
    • Missymavi
    • By Missymavi 10th Jul 17, 12:50 PM
    • 1 Posts
    • 0 Thanks
    Flaulty ijea mirror cabinet
    The same thing happened to me july 2017
    Ooened the door and if the right door wasn't open to stop it swinging around .it could have been a serious accident .i am really uoset had ni idea poor work manship
    • TKPeters
    • By TKPeters 10th Jul 17, 1:51 PM
    • 1,830 Posts
    • 1,018 Thanks
    Phone Ikea, report the issue to them & they may offer you compensation.

    • West Wales User
    • By West Wales User 14th Mar 18, 2:04 PM
    • 1 Posts
    • 0 Thanks
    West Wales User
    IKEA Godmorgon Cabinet
    I wish I'd seen this before we put our cabinet up as we have had a similar experience and I have just written to IKEA. While I was in work on Monday 12/03/2018, the door came off our cabinet. As the door fell, it cracked the top of the bathroom sink and then fell sideways into our cast iron bath scratching the bath. The sink / cabinet are at the 'head end' of our bath; had one of us been in there I dread to think what might have happened!
    Last edited by West Wales User; 14-03-2018 at 2:06 PM. Reason: Spell Check
    • Cash_Cow
    • By Cash_Cow 14th Mar 18, 5:45 PM
    • 25 Posts
    • 2 Thanks
    Thay are absolute sh#ts about this unless you get through to the correct person. You get told to go away if you don't have the receipt. If they mess you about really ramp it up and post back here.
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