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  • FIRST POST
    • MSE Martin
    • By MSE Martin 17th May 10, 12:13 PM
    • 8,111Posts
    • 42,248Thanks
    MSE Martin
    Utility Warehouse (Telecom Plus) Discussion
    • #1
    • 17th May 10, 12:13 PM
    Utility Warehouse (Telecom Plus) Discussion 17th May 10 at 12:13 PM
    Utility Warehouse

    This is a special area for the discussion of Utility Warehouse (Telecom Plus).

    Unfortunately, it has become the topic for heated debate in the past and detracted from the main gas & electricity discussions. Therefore I would like to keep it restricted to just this discussion. Past discussions have been closed due to too many arguments between posters. This is a huge drain on resources and if it continues in this thread we'll have no choice but to keep the thread locked.

    What is Utility Warehouse?

    Unlike most energy companies and resellers Utility Warehouse operates by network marketing which means its customers are encouraged to sell on the product to their friends and they get commission for it.

    This tends to mean it does well on feedback charts, as customers have a vested interest, and many of them are evangelical about the firm Ė and sometimes over claim. That in itself doesnít make the product bad, but in our view it is no better or worse than any other energy provider.

    Utility Warehouses prices are included in all the main comparison services we list therefore if the company turns out to be cheapest for you it should be listed by the comparison sites and then itís worth going for. Please see the Compare gas & electricity guide for more.

    Some strict rules

    Due to rather bitter discussion about this we have had long term rules established.

    • All Telecom Plus Distributors must declare it when they post
    • All workers or those related to other utility companies must declare it
    • There are to be no abusive comments, accusations of fraud.
    • Anyone breaking the above rules will be barred first of all from this board, and if they persist, from the Forums as a whole.

    We hate having to be so draconian, yet this problem has lasted a long time.

    For general, non-UW, discussions on gas & electricity click here.

    And please, I know there are two very polemic views on Utility Warehouse going to be expressed in this thread. Please do not libel anyone. Treat those with opposing arguments with respect, even though you disagree and please try and avoid personal remarks. I live in hope!
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.

    Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
Page 181
    • PupPup
    • By PupPup 12th Oct 17, 8:38 PM
    • 44 Posts
    • 46 Thanks
    PupPup
    Sorry if this has been answered, but I haven't the time to read all 180 previous pages!

    I've recently lost my job so I went to a local job fair where I met with a Utility Warehouse rep. He gave me all of the spiel and I queried the £100 joining fee (or £50 if you sign up as a customer first) and he said it was a 'mini franchise' of sorts and you soon make the money back. He said you can make about £100 per appointment and you then get 'residual income' whilst your customers are still using the service. There's also then the encouragement to 'recruit' others into your 'team' and you make money off their customers too.

    He gave me some examples of customer bills (with cust info removed, obviously!) and using the cashback card scheme, many of the bills he showed me were at zero, or the customers were receiving cash back. He did me a quote and the gas & elec were £4 a month more and the landline was about £8 a month more, but I could save £20 a month on the mobile tariff, and by using the cashback card, it appears I could effectively get these services free.

    I have two main questions from this really:

    1. Do the majority of customers with the cashback card really pay nothing on their bills? How much do you actually need to spend on things to get enough cashback to cover your bills?

    2. If so many people with the cashback card pay nothing on their bills, how do Utility Warehouse actually make any money? How can they pay their 'distributors' a percentage of the customers' bills if customers aren't actually paying anything?

    Thanks in advance for any help.

    PupPup
    • Quentin
    • By Quentin 12th Oct 17, 8:48 PM
    • 35,623 Posts
    • 19,852 Thanks
    Quentin
    If you are seriously considering this outfit as your bread and butter miss reading this thread at your peril!
    • Mike by the Sea
    • By Mike by the Sea 12th Oct 17, 10:36 PM
    • 800 Posts
    • 219 Thanks
    Mike by the Sea
    As Quentin said, if you have the time , read through some history, if not, just read the intro from Martin to get a flavour of the thread.

    To try and answer your two initial questions......

    1. It is very difficult to earn enough cashback to cover your bills unless the bills are very small to begin with or you spend a lot of money every month with cashback earning opportunities. For example, if you assume cashback rates of 5% you can quickly work out how much you would need to spend to cover you bills.

    2. As above, there would be very few customers that fell into the zero or positive cashback bills.

    Good Luck

    Declaration - I am a "resting" Telecomplus distributor
    Personally I'm always ready to learn, although I do not always like being taught - Sir Winston Churchill
    • PupPup
    • By PupPup 12th Oct 17, 11:11 PM
    • 44 Posts
    • 46 Thanks
    PupPup
    Thank you both for your answers.

    I!!!8217;ve been out of work for a month and having issues claiming UC/JSA so I am starting to feel a bit desperate to get back into work ASAP so that I don!!!8217;t lose my home.

    I!!!8217;ve got Facebook friends who sell !!!8216;Younique!!!8217; makeup and this is a similar model of MLM. They don!!!8217;t ever seem to make any money and all they seem to want is to recruit more people to not sell the products. I!!!8217;ve had reservations that it!!!8217;s very similar to a pyramid scheme, and I know those were banned.

    PupPup
    • Rdg16
    • By Rdg16 16th Dec 17, 6:46 AM
    • 1 Posts
    • 1 Thanks
    Rdg16
    Weíve recently bought a house where the previous owner had the electricity and gas meters removed. The electricity supplier was Utility Warehouse so Iíve had to use them to fit a new meter and so restore power. It still has no gas supply. An appointment was booked for Friday, I checked with UW in the morning that it was still okay and waited all day. When no one turned up I phoned UW again and was told there was no booking as they hadnít received a new supply form. They had never sent this to me to fill in and by their own admission only phoned once to try and tell me and never left a message. They have managed to open an account for me and sent a first bill however. They have now said they canít book another appointment for three weeks so no electricity supply until after Christmas. There seems to be no way of complaining until itís gone on for 8 weeks and Iím not clear if this counts as a power cut.
    • footyguy
    • By footyguy 16th Dec 17, 1:50 PM
    • 4,136 Posts
    • 1,671 Thanks
    footyguy
    We!!!8217;ve recently bought a house where the previous owner had the electricity and gas meters removed. The electricity supplier was Utility Warehouse so I!!!8217;ve had to use them to fit a new meter and so restore power. It still has no gas supply. An appointment was booked for Friday, I checked with UW in the morning that it was still okay and waited all day. When no one turned up I phoned UW again and was told there was no booking as they hadn!!!8217;t received a new supply form. They had never sent this to me to fill in and by their own admission only phoned once to try and tell me and never left a message. They have managed to open an account for me and sent a first bill however. They have now said they can!!!8217;t book another appointment for three weeks so no electricity supply until after Christmas. There seems to be no way of complaining until it!!!8217;s gone on for 8 weeks and I!!!8217;m not clear if this counts as a power cut.
    Originally posted by Rdg16
    So, extraordinarily, you bought a property (presumably as a cash purchase) with no electricity or gas connected.?

    If the services are not connected, you cannot claim there is a any cut to those non-connected services.

    It would appear you have gone into this purchase with your eyes firmly closed.

    Why has a supplier sent you a bill for services they do not supply???

    Good luck!
    Last edited by footyguy; 16-12-2017 at 1:54 PM.
    • SPlatten
    • By SPlatten 2nd Mar 18, 3:46 PM
    • 4 Posts
    • 0 Thanks
    SPlatten
    Price Hike
    I've been with Utility Warehouse for almost a year now, when we had the initial survey done the prices looked good, we signed up and have a few mobiles on the package and also our landline and broadband. The electricity was the main reason for signing up, initially the price given was less than we were paying to EDF. Today I received an email informing me that there is a "Deficit" in the amount and that the new monthly payment will have to increase almost 3 times the original price.

    Our usage has not gone up, so I'm really feeling that the initial figures supplied to us were not genuine and that we have been giving low figures to create a fault impression and get us to sign up.

    I'm really not happy.
    • NigeWick
    • By NigeWick 3rd Mar 18, 10:08 AM
    • 2,868 Posts
    • 1,158 Thanks
    NigeWick
    I'm really not happy.
    Originally posted by SPlatten
    I have to ask, did you check your bills through the year against usage and see any difference between the direct debit and what the actual costs were?

    When I was with them, I had a variable DD and supplied readings every month so that I was always paid up to date.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
    • MrsShazbat
    • By MrsShazbat 19th Mar 18, 8:09 PM
    • 547 Posts
    • 2,759 Thanks
    MrsShazbat
    I am trying to help my friend who is in financial difficulty, get away from UW. She was signed up (taken advantage of) by someone who she used to work with who, I presume, became an ID. On top of her utilities, he also persuaded her to take out a SIM-only deal despite her already being on contract with O2 which included a landline number, neither of which she needed but which is costing her £8 p.m. on top of the ludicrous £83 p.m. for her electricity. She has now contacted them once by direct email and twice through the email/message form on their site and is yet to get a response. She can't afford to phone anything like a premium rate number as she only has her mobile phone. So how does she get a response? As an outsider, I certainly don't like the look of this organisation and personally wouldn't touch it with a barge pole but all I'm doing is trying to help my friend who, sadly, is gullible and easily parted from her money.
    * Xmas 2018 #8 £186 / £365 * (2017 £496.53; 2016 £424.32) * SPCNo.11 #66 * Clothes Challenge 2018 #13 *
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    • Hengus
    • By Hengus 19th Mar 18, 8:13 PM
    • 5,753 Posts
    • 3,530 Thanks
    Hengus
    I am trying to help my friend who is in financial difficulty, get away from UW. She was signed up (taken advantage of) by someone who she used to work with who, I presume, became an ID. On top of her utilities, he also persuaded her to take out a SIM-only deal despite her already being on contract with O2 which included a landline number, neither of which she needed but which is costing her £8 p.m. on top of the ludicrous £83 p.m. for her electricity. She has now contacted them once by direct email and twice through the email/message form on their site and is yet to get a response. She can't afford to phone anything like a premium rate number as she only has her mobile phone. So how does she get a response? As an outsider, I certainly don't like the look of this organisation and personally wouldn't touch it with a barge pole but all I'm doing is trying to help my friend who, sadly, is gullible and easily parted from her money.
    Originally posted by MrsShazbat
    This might help with a number:

    https://www.saynoto0870.com/companysearch.php
    • Mike by the Sea
    • By Mike by the Sea 20th Mar 18, 6:21 AM
    • 800 Posts
    • 219 Thanks
    Mike by the Sea
    If your friend has or can use the SIM that you mentioned in your post they can phone...

    Quote from Website 150 on their mobile to contact Member Services or call 0333 777 0 777 (Calls to 0333 numbers are free from a Utility Warehouse landline, or from any mobile as part of an inclusive call bundle; otherwise they are charged at standard national rates.)
    Personally I'm always ready to learn, although I do not always like being taught - Sir Winston Churchill
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