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    • TaiChi
    • By TaiChi 10th Oct 18, 11:00 PM
    • 1 Posts
    • 0 Thanks
    TaiChi
    Credit card charges
    Hello. I've read the article and wondering if I can go to my bank to ask if they'd look at the charges they'd given me each month for only making minimum payments each month.

    I was in a situation where my finances snowballed. My ex (fianc! at the time) had used me to pay for two car finances over a couple of years that my salary only just covered and foolishly he was a second card holder on my credit card and kept it maxed out and I had to keep asking him to help pay for it, so he only gave me a minimal amount that helped cover the minimum payment which resulted in ~45 a month fee for almost 2 years!
    He was earning more than twice I was and left me up s*** creek without a paddle!
    Thankfully I've now got my head above the water and debt free, but he'd also left with all of my life savings too!

    Would I be able to approach my bank to ask for the credit card charges back, or do I not have a case as I'd foolishly allowed my ex to manipulate my finances?

    Many thanks
    • Moneyineptitude
    • By Moneyineptitude 10th Oct 18, 11:25 PM
    • 22,628 Posts
    • 12,159 Thanks
    Moneyineptitude
    I've now got my head above the water and debt free
    Would I be able to approach my bank to ask for the credit card charges back, or do I not have a case
    Originally posted by TaiChi
    Since 2009, only those in current Financial Hardship have had any chance of having Bank Charges refunded.

    Your post indicates that you are not in financial hardship.

    Sorry.
    • malinkey
    • By malinkey 11th Oct 18, 9:00 AM
    • 8 Posts
    • 4 Thanks
    malinkey
    The reason I own a Sky subscription (which I managed to get a good deal on after a bit of haggling) is because my partner and I rarely -if ever- go out - we can't afford to, so that's our only form of entertainment. Secondly, my partner needs it for work and I need it so I can do things like search for jobs (yes I am already working but trying to improve my prospects) and ask questions on this forum. No sky, no internet. I don't really consider this a "luxury item" if you need it for work. I do consider myself in hardship, given that I'm trying to pay off an overdraft and finding it impossible with snowballing charges.
    • malinkey
    • By malinkey 11th Oct 18, 9:03 AM
    • 8 Posts
    • 4 Thanks
    malinkey
    "Otherwise, you will get the automatic response quoting the supreme court outcome."

    - what does this mean?
    • Nasqueron
    • By Nasqueron 11th Oct 18, 9:35 AM
    • 6,189 Posts
    • 3,769 Thanks
    Nasqueron
    "Otherwise, you will get the automatic response quoting the supreme court outcome."

    - what does this mean?
    Originally posted by malinkey
    If you complain about unfair charges or old bank charges, the bank will simply point you to the 2009 supreme court case that the banks won on charges.
    • Nasqueron
    • By Nasqueron 11th Oct 18, 9:40 AM
    • 6,189 Posts
    • 3,769 Thanks
    Nasqueron
    The reason I own a Sky subscription (which I managed to get a good deal on after a bit of haggling) is because my partner and I rarely -if ever- go out - we can't afford to, so that's our only form of entertainment. Secondly, my partner needs it for work and I need it so I can do things like search for jobs (yes I am already working but trying to improve my prospects) and ask questions on this forum. No sky, no internet. I don't really consider this a "luxury item" if you need it for work. I do consider myself in hardship, given that I'm trying to pay off an overdraft and finding it impossible with snowballing charges.
    Originally posted by malinkey
    With "luxury" items, an internet connection is not an issue, however, like it or not, an expensive TV package is - someone in genuine hardship would be using freeview basic package and sacrifice sky tv to save money. They also will look at things like spending on clothes (Primark good, Selfridges bad sort of thing), shopping at say M&S vs Aldi etc

    Go to the debt free wannabe forum for advice on cutting debts, you may well be wasting money that you don't realise. Spending time on old charges which you won't get back won't get you anywhere. The bank need to be asked to judge current financial hardship and may agree a refund, may freeze future charges etc
    • Moneyineptitude
    • By Moneyineptitude 11th Oct 18, 12:15 PM
    • 22,628 Posts
    • 12,159 Thanks
    Moneyineptitude
    I don't really consider this a "luxury item" if you need it for work. I do consider myself in hardship, given that I'm trying to pay off an overdraft and finding it impossible with snowballing charges.
    Originally posted by malinkey
    You need to understand that it is the Bank's definition of financial hardship that you have meet, not simply your own. Struggling to pay an overdraft is not "hardship" while you are diverting funds to pay for subscription TV. To be deemed in Financial Hardship by the Bank you need to show that you are behind with essential payments and using your overdraft simply to pay for everyday expenses.
    No Sky no internet
    Originally posted by malinkey
    You know that is simply not true. There are numerous broadband providers, many of whom don't also bundle expensive subscription TV. Seriously, if you want the Bank to refund you any charges you need to show that you are already doing everything you can to reduce your outgoings.

    If you request your Bank to refund charges on the basis of current Financial Hardship your account will be scrutinised by a specialist team. They will examine your statements and if they find you are paying for subscription TV, an expensive mobile phone contract and doing your shopping at the dearer supermarkets etc this will all count against you.

    Finally, any reason why you've left it over a month since your original posting to respond? If you are truly struggling financially time is of the essence, so get yourself over to the "Debt-Free Wannabe" section of this forum and post your Statement Of Affairs (SOA). There are people posting over there with vast experience of dealing with debt and who are more than willing to guide you.
    https://forums.moneysavingexpert.com/forumdisplay.php?f=76
    • hate-banks
    • By hate-banks 11th Oct 18, 6:18 PM
    • 86 Posts
    • 11 Thanks
    hate-banks
    I read the "Reclaim Bank Charges" here: https://www.moneysavingexpert.com/reclaim/bank-charges/

    I wanted to know if reclaiming bank charges worked only for overdrafts on current accounts or if I could use this method to reclaim charges on credit cards, store cards/accounts

    thanks a lot
    • Moneyineptitude
    • By Moneyineptitude 11th Oct 18, 6:22 PM
    • 22,628 Posts
    • 12,159 Thanks
    Moneyineptitude
    I read the "Reclaim Bank Charges" here: https://www.moneysavingexpert.com/reclaim/bank-charges/
    Originally posted by hate-banks
    Read this thread, even just a few pages, and you will be far better informed.
    • hate-banks
    • By hate-banks 11th Oct 18, 6:29 PM
    • 86 Posts
    • 11 Thanks
    hate-banks
    Read this thread, even just a few pages, and you will be far better informed.
    Originally posted by Moneyineptitude
    that's what I've done, in the recent pages, I haven't seen a post about my question! Can't spend time to read 85 pages!
    It would have taken less time to just answer the question compared to your useless message.
    • Moneyineptitude
    • By Moneyineptitude 11th Oct 18, 7:13 PM
    • 22,628 Posts
    • 12,159 Thanks
    Moneyineptitude
    It would have taken less time to just answer the question compared to your useless message.
    Originally posted by hate-banks
    The point you've missed is that the MSE guide is woefully inaccurate. Bank charges in general have not been recoverable since the 2009 court case. If you want a refund of ANY bank charges, you need to request the Bank consider a goodwill refund on the basis that you are in the bank's definition of current financial hardship.

    You don't need to read anywhere near 85 pages of this thread to appreciate this.

    Sorry my response was "useless", but I sometimes get tired of repeating the same information over and over.
    • hate-banks
    • By hate-banks 11th Oct 18, 7:20 PM
    • 86 Posts
    • 11 Thanks
    hate-banks
    The point you've missed is that the MSE guide is woefully inaccurate. Bank charges in general have not been recoverable since the 2009 court case. If you want a refund of ANY bank charges, you need to request the Bank consider a goodwill refund on the basis that you are in the bank's definition of current financial hardship.

    You don't need to read anywhere near 85 pages of this thread to appreciate this.

    Sorry my response was "useless", but I sometimes get tired of repeating the same information over and over.
    Originally posted by Moneyineptitude
    1. No one forces you to reply! So if you're tired of saying the same thing, which I can understand and appreciate then why not just ignoring the messages you don't want to reply to? My bet is that you don't get paid to do this, correct? So don't feel like you have to reply to everything everytime. Chill.

    2. Your reply is irrelevant to my question i'm afraid. I already know it is hard to get money back, all I wanted to know was if the link I shared also applied to credit cards and store cards or only bank overdrafts. It's really a yes or no question.

    thnx anyway.
    • Moneyineptitude
    • By Moneyineptitude 11th Oct 18, 7:54 PM
    • 22,628 Posts
    • 12,159 Thanks
    Moneyineptitude
    Your reply is irrelevant to my question i'm afraid. I already know it is hard to get money back, all I wanted to know was if the link I shared also applied to credit cards and store cards or only bank overdrafts.
    Originally posted by hate-banks
    The link is out-of-date and inaccurate.

    It doesn't apply at all (since 2009).

    You can certainly "apply" for a refund of any Bank charges, store cards or credit cards.

    The Bank will simply reject any such applications unless you are in current Financial Hardship and, even then, is under no obligation to refund anything-only to treat you fairly.
    • -taff
    • By -taff 12th Oct 18, 1:17 PM
    • 8,960 Posts
    • 8,916 Thanks
    -taff
    It won't apply to other store cards or credit cards but I don't doubt someone will be along, namely Brown, to argue that it is possible and that with a few PM's they will take your case on for nothing....beware...
    • Nasqueron
    • By Nasqueron 12th Oct 18, 2:16 PM
    • 6,189 Posts
    • 3,769 Thanks
    Nasqueron
    It won't apply to other store cards or credit cards but I don't doubt someone will be along, namely Brown, to argue that it is possible and that with a few PM's they will take your case on for nothing....beware...
    Originally posted by -taff
    Brown and his ilk basically tell you to put in a money claim for the amount "owed" and then rely on the bank settling to avoid court. It's dubious at best as the bank could easily fight it on the basis of the precedence set by the supreme court case that the charges were legal and fair (credit card and bank fees are much the same thing e.g. late payment, over limit etc) particularly if a lot of people try it on. The cases on their forum are always concluded with the person signing a disclaimer to not reveal the outcome so they (predictably) assume the person won a full refund and claim a victory and nobody knows whether they got full, 50%, 10% or nothing.
    • -taff
    • By -taff 12th Oct 18, 5:56 PM
    • 8,960 Posts
    • 8,916 Thanks
    -taff
    Exactly. If it were above board, why sign a disclaimer? Surely, if they were successful, they'd be shouting it from the rooftops.
    • Moneyineptitude
    • By Moneyineptitude 12th Oct 18, 6:20 PM
    • 22,628 Posts
    • 12,159 Thanks
    Moneyineptitude
    If it were above board, why sign a disclaimer?
    Originally posted by -taff
    If a Bank did decide to settle out-of-court, it's not beyond the realms of possibility for them to insist on a legal disclaimer to avoid an avalanche of similar cases. However, the Banks went to the High Court in the first place to avoid these situations and they won. So I doubt the so-called disclaimers are bonafide at all.

    An interesting discussion, but beware of personal attacks guys...
    • Nasqueron
    • By Nasqueron 12th Oct 18, 6:47 PM
    • 6,189 Posts
    • 3,769 Thanks
    Nasqueron
    Exactly. If it were above board, why sign a disclaimer? Surely, if they were successful, they'd be shouting it from the rooftops.
    Originally posted by -taff

    Probably not clear on my part, the bank makes the person sign a disclaimer so they go back on the forum and say something like "I have settled the matter with the bank and cannot say anything more as I have signed a disclaimer". The forum then assume that means they got a full refund and mark it as a win even though they don't know what the result was. I think the bank does it to discourage more people but if more people do it the banks will start defending and people will be stung for the costs. It'll go away soon enough - since the charges were reduced to 12 after the OFT ruling in 2006 that 25 was too high no-one has tried to challenge it in courts (the OFT said 12 was not necessarily fair but it needed a court case to rule it). Since the 2009 case resulted in the end of challenges to unfair charges it'll be taken as a precedence if there was another case hence why all the skullduggery is needed



    https://www.theguardian.com/money/2006/apr/05/creditcards.business
    • -taff
    • By -taff 12th Oct 18, 8:55 PM
    • 8,960 Posts
    • 8,916 Thanks
    -taff
    Probably not clear on my part, the bank makes the person sign a disclaimer
    Originally posted by Nasqueron

    Ahhhh........
    • tatty1985
    • By tatty1985 19th Oct 18, 2:55 PM
    • 27 Posts
    • 4 Thanks
    tatty1985
    Hi

    I have had a letter off my bank advising that they shouldn't of given me my overdraft and that it has not benefited me so as a gesture of good will they have refunded the following

    refund of arranged overdraft fees and interst 227.70
    plus compensatory inters 23.55
    less income tax 4.71
    plus refund of overdraft limit 100

    total refunded 346.54

    However after going the bank I have found out that since 2017 to the present day there has been 344 worth of charges to the account.

    I have called to speak to the department for a breakdown of what iv'e been refunded to which i was told it has been all charges since 2015 ( this can not be true as the last year alone is different figure)

    where do I go from here ? do i take what they have given me or request more (the amount has cleared most of the charges left on my account and I have a balance owing to them of 60.000 still)

    Please help xx
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