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    • MSE Jenny
    • By MSE Jenny 16th Nov 09, 6:14 PM
    • 1,225Posts
    • 3,555Thanks
    MSE Jenny
    HATTON GARDEN METALS Feedback Thread
    • #1
    • 16th Nov 09, 6:14 PM
    HATTON GARDEN METALS Feedback Thread 16th Nov 09 at 6:14 PM
    This thread is specifically to discuss feedback on

    For a step-by-step guide to flogging old jewellery, see Sell Your Gold.

    If you've used this company, please can you tell us the following...
    • When did you use it?
    • What did you send it?
    • How much did it promise you?
    • How much did it deliver?
    • How efficient was the service?
    • If it didn't deliver the full amount, what was its reason?
    • Anything else other people should know?

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thank you for your help

    Important note for representatives of gold companies

    We will be monitoring the threads, and if we believe any company has got its own representatives to deliberately post positive feedback (or negative on its competitors) it will be deleted, and we will count that as negatively towards any company's reliability and trustworthiness.

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    Last edited by MSE Jenny; 12-03-2013 at 12:15 PM.
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    • JDPower
    • By JDPower 10th May 18, 10:37 PM
    • 1,585 Posts
    • 1,485 Thanks
    I was looking into using these guys. Some great feedback on here but what is it with all the one-time posters? Is this HGM spamming the forum? I can't see why they would do this, the "genuine" reviews on here are largely positive. The rest are making me less likely to use them!
    Originally posted by Ash Pole
    They ask people to leave a positive comment here. It's spam by proxy.
    • hawketc
    • By hawketc 7th Jun 18, 3:17 PM
    • 2 Posts
    • 1 Thanks
    Sent my gold off on 6th May, received an email 7th May a.m asking to confirm if I wanted to sell as it differed to my estimate. I confirmed & got more than I thought which went into my bank account that day. Very happy with the service & would use again & highly recommend.
    • Tallaght
    • By Tallaght 7th Jun 18, 4:17 PM
    • 650 Posts
    • 527 Thanks
    Why are all posts praising HGM from people with just one or two posts ?
    • JDPower
    • By JDPower 7th Jun 18, 5:06 PM
    • 1,585 Posts
    • 1,485 Thanks
    Why are all posts praising HGM from people with just one or two posts ?
    Originally posted by Tallaght
    They ask customers to spam, sorry, POST here with positive reviews..
    • Davina40
    • By Davina40 8th Jun 18, 7:25 AM
    • 33 Posts
    • 6 Thanks
    I used them to buy a kurgerrand a few weeks ago. No problems, all very smooth. They didn't ask me to post feedback.

    Do people really go to the trouble of signing up on here and post once just because HGM ask them to? What's the incentive?
    • JDPower
    • By JDPower 8th Jun 18, 4:15 PM
    • 1,585 Posts
    • 1,485 Thanks
    I used them to buy a kurgerrand a few weeks ago. No problems, all very smooth. They didn't ask me to post feedback.

    Do people really go to the trouble of signing up on here and post once just because HGM ask them to? What's the incentive?
    Originally posted by Davina40
    Yes. Previous users have stated they've had an email with a link to this thread asking to post positive feedback.
    • Sarah Harding
    • By Sarah Harding 14th Aug 18, 6:12 PM
    • 1 Posts
    • 0 Thanks
    Sarah Harding
    Excellent service. I sent a 25g x 22c gold chain on Friday and received the money in my bank account first thing on Monday morning. I received over 50% more than my local jeweller offered me. Will definitely recommend them to others and also use them again myself. Thank you guys.
    • chanz4
    • By chanz4 15th Aug 18, 8:07 PM
    • 9,929 Posts
    • 2,890 Thanks
    used them in the past zero issues
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
    • Megan M.
    • By Megan M. 20th Aug 18, 2:09 PM
    • 2 Posts
    • 0 Thanks
    Megan M.
    Used Hatton Garden Metals for the first time, chose them because they came highly recommended on here.
    I was nervous because I had not sold any of my gold jewellery before, I had been meaning to sell for a long time but was waiting till I found somewhere trustworthy that would pay me a fair price and pay me promptly.
    They were brilliant. The estimate price for my gold was what they payed me and the money was in the bank the same day they recieved my parcel.
    Website is easy to use.
    Excellent service, I will use them again. Highly recommended.
    • Megan M.
    • By Megan M. 20th Aug 18, 2:13 PM
    • 2 Posts
    • 0 Thanks
    Megan M.
    Yes, they sent me an email asking for feedback. I was more than happy to do so because I recieved good service from them. I guess being a happy customer was my “incentive”!
    • andrew staniford
    • By andrew staniford 30th Aug 18, 4:42 PM
    • 1 Posts
    • 0 Thanks
    andrew staniford
    Hatton garden metals
    I took the MSE advice and decided to sell my gold tooth to Hatton Garden Metals. Unfortunately, I couldn't complete their online form because I didn't know the details required. I rang them and a lovely girl gave me some crucial advice. 'It doesn't matter if you don't know the type of gold used or the weight of it because we will check it all anyway. However, you must complete the form'. So, I weighed the tooth which consisted of gold, filling and tooth and halved it. She told me that gold teeth are generally 15 or 18ct. I guessed at 15ct, entered the details on the online form and was immediately issued with an enquiry number. I sent this number with the tooth, using special delivery and received £64 in my bank account within 2 days. The lady also advised me against using Paypal because they can take up to 10% of the remittance! Great service; which paid for the extraction, cake, coffee and postage.
    • Blue_Max
    • By Blue_Max 30th Aug 18, 5:53 PM
    • 688 Posts
    • 167 Thanks
    Newbies Galore
    how many 'newbies' do we have on this thread?!
    Must be some kind of a record
    • Stumc10
    • By Stumc10 4th Sep 18, 1:00 PM
    • 1 Posts
    • 0 Thanks
    Great service
    Gold chain posted via special delivery at 2:15pm on Monday, money in my bank by 12:30pm on Tuesday, tje price paid was over £100 more than any quote from high street shops and nearly double some of them!

    In future I won’t be wasting my time trawling round town to sell jewellery!
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