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    • MSE Jenny
    • By MSE Jenny 16th Nov 09, 6:14 PM
    • 1,226Posts
    • 3,556Thanks
    MSE Jenny
    HATTON GARDEN METALS Feedback Thread
    • #1
    • 16th Nov 09, 6:14 PM
    HATTON GARDEN METALS Feedback Thread 16th Nov 09 at 6:14 PM
    This thread is specifically to discuss feedback on

    For a step-by-step guide to flogging old jewellery, see Sell Your Gold.

    If you've used this company, please can you tell us the following...
    • When did you use it?
    • What did you send it?
    • How much did it promise you?
    • How much did it deliver?
    • How efficient was the service?
    • If it didn't deliver the full amount, what was its reason?
    • Anything else other people should know?

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thank you for your help

    Important note for representatives of gold companies

    We will be monitoring the threads, and if we believe any company has got its own representatives to deliberately post positive feedback (or negative on its competitors) it will be deleted, and we will count that as negatively towards any company's reliability and trustworthiness.

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    Last edited by MSE Jenny; 12-03-2013 at 12:15 PM.
Page 65
    • KarenGraham
    • By KarenGraham 5th Jun 17, 12:54 PM
    • 1 Posts
    • 0 Thanks
    Got a quotation from HGM website for some gold I was looking to sell. Posted it from Northern Ireland on Friday afternoon and the money was in my account by 11.00 this morning (Monday). Quick, easy and very reliable. Will certainly use again
    • weejas
    • By weejas 4th Jul 17, 8:36 PM
    • 19 Posts
    • 4 Thanks
    Got a quote on their www on the Sunday night. Sent some jewellery via Royal Mail Special Delivery on the Monday for delivery the following day. Money was in my bank by Tuesday lunchtime. Just perfect. Will certainly use again
    • chrisrm
    • By chrisrm 17th Jul 17, 11:48 PM
    • 1 Posts
    • 0 Thanks
    I have now used Hatton Garden Metals twice in the past month, on each occasion I have received the amount Stated on there quote, both amounts paid on the day they received the gold. Very pleased with the speed of there service. I would recommend them to anyone looking to sell old jewelry.
    • Clairew83
    • By Clairew83 21st Aug 17, 2:57 PM
    • 1 Posts
    • 0 Thanks
    Used Hatton Garden Metals based on MSE reviews. Posted items on Saturday had the money in my account by noon on Monday. Only slight reduction on quoted price due to gems being removed which was expected. Great service, over double what I was quoted for at Ramsdens. Would highly recommend!
    • Rich W
    • By Rich W 8th Sep 17, 3:46 PM
    • 1 Posts
    • 0 Thanks
    Rich W
    Well happy
    I don`t usually bother with reviews but seen as I sold my chain today to these guys on the basis of the reviews on here, thought it only fair to. I had a 22 carat gold chain I weighed it on kitchen scales at 85 grams.Tried 2 local jewellers in town and got offered £1700 and £2000. I googled selling gold and noticed on the moneysavingexpert site that I trust HGM came out 2nd bar a few pence in their review on these type of businesses but had the most positive reviews. Their site advised me that 85g 22c would give me £2446 !! I created an account, filled in details etc and printed off the paperwork with the ref number which I enclosed, still a bit wary I posted it yesterday around 10 am special delivery insured (insured up to £2500 and delivery cost £11) I logged on to my account this morning on the website and it told me they had received it, the actual weight 85.1g and they were processing it. 2 hours later it said paid £2447! (it was a tiny bit heavier but the price per gram had gone down by a few pence) it took a couple of hours to hit my bank. Pretty much 24 hours turnaround !!! I got £750 more than quoted in the the high street from 1 jeweller !! I would have no reservations about trusting and using Hatton Garden Metals again. Thank you for fantastic service.
    • Chippy99
    • By Chippy99 29th Sep 17, 10:45 AM
    • 85 Posts
    • 16 Thanks
    Wow! Seriously impressed with these people.

    When did you use it? Yesterday
    What did you send it? Yesterday
    How much did it promise you? £262.36
    How much did it deliver? £262.36
    How efficient was the service? INCREDIBLE!
    If it didn't deliver the full amount, what was its reason? N/A
    Anything else other people should know?

    Yes, I only sent the item yesterday afternoon and to find I have been paid already - by 10:30 in the morning of the next day, is amazing. Absolutely superb service, and I might add, very good communications too.

    One word: Excellent. I would not hesitate to recommend them.
    Last edited by Chippy99; 29-09-2017 at 10:47 AM. Reason: Correct a typo
    • Tonysuk
    • By Tonysuk 3rd Nov 17, 2:41 PM
    • 1 Posts
    • 1 Thanks
    I have used Hatton Garden Metals for 7yrs now, having tried other so called ĎBest Prices Paidí sites & have always had great service, great prices for scrap Gold & Silver & very quick payment.
    Now if friends or family ask me where to sell their scrap precious metals I always quip,
    ď Forget the rest go to the best Hatton Garden MetalsĒ. They really are unbeatable.
    • Mimlloyd
    • By Mimlloyd 21st Dec 17, 12:13 PM
    • 1 Posts
    • 0 Thanks
    Following recommendations from this site I've just sold 59g of gold for a total of £558.99. I posted it at 4.45pm yesterday afternoon (Special Delivery £6.45), they received it this morning, and by 11.30am I had my offer. Money transferred to my account this afternoon. Brilliant! Also, I got more than I expected as some of the gold was 14ct rather than 9ct which I didn't realise. Would definitely recommend them.
    • Sueabbie
    • By Sueabbie 31st Jan 18, 7:28 PM
    • 1 Posts
    • 0 Thanks
    Excellent professional service. Posted gold on Saturday and received cheque on Tuesday. I underestimated the weight of gold I had so was very happy with the selling price . Already recommended to family and friends !!
    • Davejulie
    • By Davejulie 13th Feb 18, 5:42 PM
    • 1 Posts
    • 0 Thanks
    Excellent service.
    Website gave price we would get.
    Posted the 113g off special delivery on Sunday. Post Office said they would get it Tuesday.
    On Tuesday received an email confirming money had been sent to my account. Checked online & it was already in there. £1234 which is what the website said. Always a risk doing something like this online but before doing it I checked out moneysaving expert & the good reviews so felt assured. Could not have gone any smoother.
    • HectouMac
    • By HectouMac 14th Feb 18, 2:42 PM
    • 1 Posts
    • 0 Thanks
    Excellent company to deal with - very efficient and staightforward.
    When did you use it? Monday 12th Feb
    What did you send it? A mixture of 24ct, 14kt, 9ct gold and some silver broken and whole jewellery pieces.
    How much did it promise you? £760
    How much did it deliver? £771.08
    How efficient was the service? INCREDIBLE!
    If it didn't deliver the full amount, what was its reason? There were some small adjustments to the weight of gold I had given but I expected this as I'd used kitchen scales to weigh the pieces.

    Anything else other people should know? I was notified of the changes in weight and given the opportunity to have all my gold returned to me. Once I accepted the transaction the money was deposited into my account.

    Definitely straightforward and easy to deal with - far less hassle than selling to a local jeweller and I got a much higher price.
    • Dorge
    • By Dorge 17th Feb 18, 9:32 AM
    • 1 Posts
    • 0 Thanks
    Excellent service, was amazed at how quick transaction was, so nice to deal with an online company with such high standards.
    Thank You.
    • Sally Barrowden
    • By Sally Barrowden 23rd Feb 18, 5:22 PM
    • 1 Posts
    • 0 Thanks
    Sally Barrowden
    Used Hatton Garden Metals this week to sell an old 9 carat gold charm bracelet, as the reviews about them were excellent, and the price they offered online was very good. Sent off the goods on the Wednesday (special delivery as requested), and following receipt of the items, the money was in my account within 24 hours. EXCELLENT SERVICE. I can highly recommend them.
    • Lea79
    • By Lea79 1st Mar 18, 11:20 AM
    • 1 Posts
    • 0 Thanks
    I sent 10 full sovereigns into Hatton garden metels yesterday to sell. I ticked PayPal as my preferred payment method. This morning I had a phone call off a lovley employee explaining that if I wanted to be payed by PayPal, PayPal would deduct a 10% charge, effectively is lose £200. They were ringing to ask if I wanted to be payed by bank transfer to avoid this charge.

    Iím very impressed with Hatton garden metels for their great customer service. They could have just let me get charged £200 but they didnít they contacted me with a better option. They deserve a good review for protecting their customers interests and for the speedy payment. Well done Hatton garden metels, and thanks.
    • Blue_Max
    • By Blue_Max 5th Mar 18, 9:29 AM
    • 689 Posts
    • 167 Thanks
    Buying and Selling
    Has anyone used Hatton Garden Metals for buying and selling Britannia Gold and Queen's Beast coins?
    How does their margins, premium and spread compare with others?

    People who have made only one or two posts, please do not reply. Thanks!
    Last edited by Blue_Max; 05-03-2018 at 9:38 AM.
    • JDPower
    • By JDPower 5th Mar 18, 5:16 PM
    • 1,588 Posts
    • 1,487 Thanks
    People who have made only one or two posts, please do not reply. Thanks!
    Originally posted by Blue_Max
    Don't worry, they won't. They sign up, post "HGM are awesome" and are never seen again.
    • charlie3090
    • By charlie3090 5th Mar 18, 5:33 PM
    • 327 Posts
    • 745 Thanks
    Im not a newbie,

    I have used them several times and they are brilliant,

    pay good prices, let you know if your gold is a higher carat and
    pay very quickly,

    I would highly recommend them to anyone.
    • Beaglerboy
    • By Beaglerboy 4th Apr 18, 4:42 PM
    • 1 Posts
    • 0 Thanks
    Outstanding service
    Yesterday, 03/04/2018 I posted an 18K hunting case watch (without movement or crystal) to Hatton Garden Metals. I estimated the weight at 21G (once they removed the steel case spring and winding stem) and hoped to receive about £453 (I had previously tried it on eBay for a month listing it with the case and watch movement dated 1907 in good running order at £499 with no bids and had anyone bid I would only have received about £450 after paying eBay and PayPal). Today, LESS THAN 24 hours from time of posting I had their Email reply that £459 had been deposited directly to my bank (which I checked and confirmed.) So after posting I still made a minimum of £2 more than I hoped from an eBay sale and I still have the watch movement I can sell for more £. Great service. Would highly recommend and will use again given the chance. Thanks Hatton Garden Metals. AAAAA
    • agistri
    • By agistri 10th Apr 18, 5:00 PM
    • 1 Posts
    • 0 Thanks
    Superb service
    Have just used Hatton Garden Metals for the first time, following a recommendation on MSE. We were a bit concerned doing it for the first time but I have to say, I was extremely impressed. I posted off the gold and silver around 9:30am one day and received a response and payment at 10:55am the next day. Where else would you get service like that? I will definitely be using them again and recommend them to others.
    • Ash Pole
    • By Ash Pole 10th May 18, 8:41 AM
    • 82 Posts
    • 9 Thanks
    Ash Pole
    I was looking into using these guys. Some great feedback on here but what is it with all the one-time posters? Is this HGM spamming the forum? I can't see why they would do this, the "genuine" reviews on here are largely positive. The rest are making me less likely to use them!
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