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    • reck_uk
    • By reck_uk 27th Jun 09, 2:23 PM
    • 111Posts
    • 38Thanks
    How are HomeServe still in business
    • #1
    • 27th Jun 09, 2:23 PM
    How are HomeServe still in business 27th Jun 09 at 2:23 PM
    Got my usual bi-monthly begging letter from homeserver today asking me to take out their insurance cover for burst water pipes. Normally it goes straight in the bin but this time i'd thought i'd check what other people thought of them online as i'd heard they had a bad reputation from work colleagues, friends etc.

    So I went to google and did a search and was amazed at the overwhelming bad response I got. It seems at peoples hour of need homeserve hardly ever pay out, normally citing some clause in the terms and conditions. I search on this forum and some others as well and again I was getting the same message, WHATEVER YOU DO STAY AWAY FROM HOMESERVE.

    It just makes me wonder now that they have such a bad reputation how can they still be in business? I suppose they must have hundreds of customers paying their premiums each month not knowing that the when the day comes that they need their help the chances are they are going to be disappointed.

    Needless to say the begging letter went in the bin like all the rest.
Page 8
    • ska lover
    • By ska lover 9th Nov 16, 9:35 PM
    • 2,752 Posts
    • 6,696 Thanks
    ska lover
    Home serve have left me with complete blocked drains, not able to flush /use a toilet, for FIVE DAYS until they can get someone out! Snotty c*w kept telling me if I wanted faster to ring someone else
    The opposite of what you also true
    • Raynsa
    • By Raynsa 22nd Nov 16, 8:03 PM
    • 1 Posts
    • 1 Thanks
    Home serve UK Scums
    Ridiculous service, highly not recommended. Please don't pay these scums. Had boiler waste pipe blocked and now it's 5 days they couldn't fix it reason why well surprise. First they sent boiler engineer on Thursday when asked for a plumber, so he nicely said this is not my job you need a plumber. Ranged Homeserve and another surprise no plumber is available until Friday. So appointment made between 12pm and 6pm. Plumber came 9pm 3 hours late. He tried the vacuum sucktion method didn't work why because vacuum pipe had cracks in it wow. So he nicely excused by saying this job needs electric jet which he doesn't have. He ranged the home serve himself to ask for one and they said next available plumber is on Monday. So cutting the story short I waited until Monday. Today the plumber came at 1pm, I was happy as he had the electric jet. But another surprise that electric jet was faulty too wasn't working at all. So he left. Another appointment booked for today before 6pm and received a call quarter to 6 that the engineer is not coming today as he has the faulty electric jet as well. Now they gave me an appointment on Wednesday. 6 DAYS WITHOUT HOT WATER AND CENTRAL HEATING... thank you home serve NOT

    Reply from HomeServe UK

    Published 11 hours ago Hi Ray,

    Thank you for making us aware of your situation. This is something we’d very much like to try and help get resolved.

    So we can assist you please send us your address details and we’ll be in touch. You can reach the team via email.

    Hope to speak soon,

    Here To Help Team
    • Smartsaver7
    • By Smartsaver7 10th Dec 16, 4:00 PM
    • 201 Posts
    • 179 Thanks
    I must be one of the few who have had a good experience with Homeserve, I had a hose go on my washing machine and was unable to stop the water pumping out as couldn't turn the valve off or find my stop !!!! ( recently moved in and forgot to ask) I managed to reduce the flow, I called Homeserve and got a plumber within 45 minutes who sorted the problem.
    • merchcon55
    • By merchcon55 11th Dec 16, 11:54 AM
    • 63 Posts
    • 72 Thanks
    I have HomeServe as part of my Home Insurance with Direct Line - I have had to call them out 3 times over the years (leaking tank in loft, leaking toilet and another tap issue).

    I'm not sure if it is due to the fact it's connected to my insurance policy, but all 3 times I had someone to the home in a very short period of time.

    The leaking tank in the loft (dripping water from the ceiling) was at 11pm in the evening - and someone was with us within 1 hour, and sorted out the problem.

    Typical of this type of forum - people take the time to post their BAD experiences, but who really takes the time to post good experiences.
    • qsk
    • By qsk 11th Dec 16, 1:00 PM
    • 270 Posts
    • 144 Thanks
    I also had good experience with Homeserve on fixing toilet leaks etc. Looking through the thread, you might find that most of the problems happen to their heating policies. Plumbing, on the other hand, was Homeserve's main business and they have a network of dedicated plumbers.
    • Smartsaver7
    • By Smartsaver7 11th Dec 16, 2:16 PM
    • 201 Posts
    • 179 Thanks
    Typical of this type of forum - people take the time to post their BAD experiences, but who really takes the time to post good experiences.
    Originally posted by merchcon55
    I agree certainly my friends and I are quick to get on Tripadvisor and give negative feedback to restaurants and hotels as a way of venting our spleens, very rarely do we bother if nothing to complain about.

    I am sure Homeserve have more satisfied customers ( myself included) than those that are not , otherwise they wouldn't be in business as everyone would cancel after their first claim.

    The fact that they have bothered to have representation on here shows that they do listen to complaints.
    • trevorandrewmillar
    • By trevorandrewmillar 20th Dec 16, 12:24 PM
    • 1 Posts
    • 0 Thanks
    how are homeserve still in business?
    I agree with everybody here; I speak as one who tried to get an engineer to fix my malfunctioning water heater only to be told that they no longer covered water heaters. I was always taught that this constituted a material change in conditions that amounted to a Breach of Contract. I originally took the policy out with Eastern Electricity Contracting and was surprised to find that they no longer existed and that I was now in the hands of Homeserve; as far as I am concerned this is the "oldest trick in the book"; i.e Bait and Switch.
    • whoimi
    • By whoimi 28th Dec 16, 8:44 PM
    • 57 Posts
    • 38 Thanks
    Hey, just saw this thread and thought i would put my experiences so far!

    18th December my Boiler Became faulty, rang homeserver who said they can get an engineer out on the Tuesday 20th, Tuesday came engineer arrived managed to get it going, he left and within 2 hours it packed up again
    so i ring them again that afternoon asking to arrange another appointment so they gave me thursday 2 days later in the afternoon, its just so unfortunate i had to pop out urgently and they came and i was not home..ok fine..thats down to i rang them about 4pm asking if they can arrange something if he is still in the area..
    i got told expect a call back by 6pm... ... got absolutely nothing that evening no calls nothing

    so i rang back and they said they can rearrange something for the following monday 26th...i said fine ill just have to survive and send the family away for that xmas weekend..

    Monday came no engineer arrived nothing waited most the day

    I rang them up and they told me the Appointment was for Wednesday..i said no it isn't its for Monday and you told me and i have confirmation it was for monday..despite banging to them they said wednesday someone will come
    fine i had to make do today engineer came managed to fix it again after few hours went i rang them once again got promised i would get a call back within 2 hours
    4 hours went nothing whatsoever
    and still i am without hot water and boiler not working

    The problem with the boiler is it is not igniting there is a tick tick tick sound coming when try to switch it on yet when the engineers came back twice they manage to get it going for a few hours

    I am so annoyed right now i mm tempted just to call out an engineer myself and get the problem sorted they can guarantee tomorrow they will come

    Their customer helpline are unhelpful and give me incorrect information

    i tempted just going to go ahead and cancel it i got 5 months remaining on my contract..i really don't care i've had it with these lot

    so now its 10 days without any boiler or hot water!

    Last edited by whoimi; 28-12-2016 at 8:49 PM.
    • fussypensioner
    • By fussypensioner 7th Jan 17, 11:47 AM
    • 2,732 Posts
    • 6,367 Thanks
    Warning - promotion of homeserve by your water company
    Apologies if this has already been pointed out.

    My local water company are promoting Homeserve Plumbing and Drainage Insurance. Homeserve have reportedly been find over £30.6m for mis-selling and complaints handling. Many of your local water companies have hooked up with Homeserve targeting their customers to take out this insurance.

    Please be aware that your Home and Contents insurance could include this type of cover and it is therefore unnecessary to take out duplicate cover. There is no mention of this in their promotional letter.

    MSE flagged this up in a newsletter last April after a report from Watchdog.

    Most of the UK's biggest water companies are promoting potentially unnecessary insurance costing customers more than £100 million a year, according to consumer group Which?.
    Water users sold 'unnecessary' pipe insurance

    It found nine of the 12 biggest firms are promoting "expensive" supply pipe insurance with their own free pipe repair schemes, which customers are automatically entitled to use.

    For boiler breakdowns I use CORGI, presently £18 per month so reasonably priced and they have always responded quickly and great repairs done by local people.
    Holding back the years...
    • reck_uk
    • By reck_uk 23rd Jan 17, 11:29 AM
    • 111 Posts
    • 38 Thanks
    Wow when I started this thread 7.5yrs ago I didn't expect to still be seeing people giving their experience all these years later. However it's a good resource for people considering their service so I hope continues to give their experience both positive and negative about Homeserve.

    I've been reading through all the replies to see if there's any sort of trend of opinion. To my eyes, even after all these years, people's experience seems to be on the whole still quite negative. There are some good reports but for every positive one there's 3 or 4 negative one.

    Investing in Homeserve is a gamble. You might pay in for years thinking you're covered but when the time comes that you need help you may find you're not covered due to the small print.

    Best advice I've seen is to simply self-insure. Put the money you would have paid homeserve into a savings account and earn interest on it, if the time ever comes when something bad happens you'll have the funds to cover it or put towards it. If not you have a good amount of money to spend on something nice.

    A few of points to consider
    • A burst external pipe is rare and you could be paying money for 10 years and never have it happen to you. That money is gone for ever. Even if you do suffer this it's likely a one off experience and you'd have to be really unlucky for it to happen to you twice.

    • Check your home insurance. Some people have been found to be paying twice to cover the same thing. You may find whatever you're paying Homeserve is already covered in your existing insurance.

    • Check the T&C's, small print, conditions, exceptions, amendments and other bit of paper that insurance companies use to weasel out of payment. A common theme running through this thread is the homeserve response of "sorry you're not covered".

    Homeserve in the media

    During the time this thread has been running HomeServe has been fined over £30m by the FCA (city regulator).

    To quote from the article.

    The FCA said it had found that Homeserve had "serious, systemic and long-running failings, extending across many key aspects of its business".
    The FCA investigation found:
    • A pay structure that rewarded staff for the number of products sold, irrespective of whether the customer needed it
    • Incentives for staff to close complaints, leaving a risk that these issues were not handled fairly
    • Computer problems that resulted in some customers being overcharged and being charged for duplicate cover that they did not need
    • The mis-selling of two of Homeserve's insurance policies to 69,000 customers by failing to explain the comparative price and coverage
    • Failure to resolve complaints, such as not paying the full cost of having to call out an independent engineer to deal with a plumbing emergency which HomeServe should have resolved
    External Links

    Homeserve is fined £30.6m by FCA

    HomeServe sends racial slur in letter to customer

    HomeServe hiked the cost of our boiler contract
    • jhalinson
    • By jhalinson 30th Jan 17, 10:28 PM
    • 5 Posts
    • 3 Thanks
    Homeserve are a waste of space
    Please do not sign up for a policy with Homeserve unless you want to lose half your hair.
    I had a boiler breakdown policy, called Homeserve on the 19th December as my central heating wasn't working. Earliest they could get someone out was 3 days later. Engineer came and thought the issue was the pump which he would have to order. A week later he came back and after 3 hours of messing around he said he had the wrong pump. Another 2 days later and this time the pump was changed but that didn't fix the issue.
    After many calls to Homeserve they are now offering £200 towards a new boiler but only if it is installed with their approved installer.

    Am going to try a local plumber, have been 6 weeks without central heating.
  • HomeServe company representative
    Hi there,

    I’m sorry to hear of the delays surrounding your boiler repair. It’s never our intention to leave a Customer in this situation, so I’d like to take this opportunity to apologise for the issues you’ve experienced.

    We’re genuinely committed to helping our Customers’ and would like to understand what has happened. Please email your details and we’ll pick this up right away, our details can be found on our profile page.

    Hope to hear from you soon.

    Kind regards,

    Here To Help Team
    Official Company Representative
    I am the official company representative of HomeServe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to This does NOT imply any form of approval of my company or its products by MSE"
    • reck_uk
    • By reck_uk 2nd Feb 17, 8:23 PM
    • 111 Posts
    • 38 Thanks
    Another day another HomeServe letter through the post.

    I notice on the letter they are now paying Reevoo for reviews. For those that don't know Reevoo make their money by posting customer reviews in return for their clients, like homeserve giving them money.

    Of course this can't be impartial because no client is going to continue giving Reevoo money if they are not getting something positive out of it so it's in Reevoo interest to keep their clients happy.

    If you want to see more honest feedback direct from customers look on the homeserve Facebook page where they current have an average of 2 out of 5 star rating. Of the 839 reviews 528 are 1 star
    Last edited by reck_uk; 02-02-2017 at 8:24 PM. Reason: .
  • HomeServe company representative
    Hi there,

    Thanks for your post. We understand that lots of people use social media to research a company, a service or a product before they decide to join or sign up.

    Sites like Reevoo and Trustpilot are completely independent which is why we actively seek the honest opinions of our Customers using those platforms. We are also open in our responses to feedback on those sites. Whilst we encourage Customer reviews we have no influence over what they say, nor would we want to. All feedback is important to us, good and bad. You can see some independent reviews on Trustpilot

    Should you like us to remove you from our mailing list or discuss any concerns, please email us to let us know. You will find our contact details on our profile page.

    Kind regards,

    Here To Help Team
    Official Company Representative
    I am the official company representative of HomeServe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to This does NOT imply any form of approval of my company or its products by MSE"
    • brianposter
    • By brianposter 7th Feb 17, 11:19 AM
    • 203 Posts
    • 46 Thanks

    HomeServe has bought majority stakes in two large home repair and improvement review sites.
    The emergency repairs business announced on Friday it has bought a 40 per cent stake in Checkatrade, a UK online review site, with an option to increase this to 75 per cent after two years. It has also invested in 70 per cent of Habitissimo, a Spanish review site, with an option to take full ownership after four years.
    • reck_uk
    • By reck_uk 7th Feb 17, 1:23 PM
    • 111 Posts
    • 38 Thanks
    Hello Allison,

    Sorry I wasn't notified about your response until Brain posted.

    Sites like Reevoo and Trustpilot are completely independent……
    Independent from what, homeserver? Of course but how impartial are they? How can you pay a review company and then expect impartial results, you can never be in this situation when money is changing hands.

    As for Trustpilot they have been plagued by fake reviews for years. I don’t blame Trustpilot for this as it’s an almost impossible problem to fix. Amazon with all it’s might couldn’t find a solution to fake reviews on its site until they came up with their verified purchase system which has made their reviews a lot more reliable now. Trustpilot has no mechanism for verifying if someone has purchased an item or service so all reviews should be suspect as there’s no way to know what’s true and what’s fake.

    If reviews are going via a 3rd party site there’s always a risk of something dodgy going on which is why I mentioned Facebook. Facebook make their money on ad’s so have no vested interest in the reviews left by their customers and because the reviews are posted directly via Facebook rather than by a reviews site you can be sure it’s not been meddled with. Unlike review sites you could also contact the reviewer and ask their opinion and you can see they are a real person and not just a made up name and an anonymous email address.

    If a provider like yourself were generally good you’d expect the reviews to be generally good across the board, if they were bad you’d expect to be seeing generally bad review across the board. Why are we seeing such a discrepancy here?

    Reevoo: 8.7/10

    Facebook: 2/5

    You can see some independent reviews on Trustpilot..
    Again no one is contesting your independence from trustpilot or reevoo and your right it’s important to remain independent from the review sites, which leads me onto the Financial Times article.

    You mentioned about being independent to the review sites a couple of times but how do you explain Brian's post from the FT where Homeserve are buying large stakes in review sites?
    • Naied
    • By Naied 4th Mar 17, 10:27 PM
    • 1 Posts
    • 1 Thanks
    Homeserve terrible service
    Hi, just to let people know what homeserve are like. I'm at the present in a hotel. No thanks to homeserve.
    Well allow me to tell u this much. Don't join them
    I booked 3 time a yearly service with home serve.
    1st time they cancelled 2nd time the same thing 3rd time never showed up.
    Ok so in December 2016 my boiler was showing FL so I called them and an engineer came out after few days and said I needed a part so part was ordered and same engineer came and fitted it and said tat was it.
    Come 9days ago same FL and FH came up on boiler in which my hot water and heating wasn't working properly. Basically I didn't have either much.
    Called on Tuesday I think and engineer came on Friday. Spent 15mins and told me it was better to replace but will order parts. Then came the weekend which made it 4 days without heating and hot water. Come Monday engineer shows up abt 9.39 in the morning and starts to repair. He struggled to get to the parts and exercises to remove the boiler and change parts. He finished at about something. But guess what the boiler wasn't working at all completely dead. He informed my dad he cone what he can and there's some electrical problem and will get electrical engineer out to.look at it. Well he.left.
    I called their company who apparently sub contracted by home serve. Plumber wright.
    He never called back nor did homeserve, so I called the plumber wright and they said the pcb had gone. I got confused so I called homeserve. They said it's beyond repair so they will provide me a new boiler which hasn't been introduced in their new policy but I have to pay instalation fee. I got so upset. I asked homeserve how is it possible tat the boiler is dead when it want before. Well come Tuesday. Something smelling funny in the house, started getting headache and my family. Well on Thursday this week the smell got so bad I called national grid and they came and tested the air, boiler and gas meter, the reading ingredients was 15 GIA and the gas leak was coming from the boiler. So now no hot water no gas for cooking and no heating. I called homeserve furious with is nw 11days . They were not helpful. They put my family in danger another day and my house would be blown. So I demanded them to place us in hotel. Finally they gave hotel but wldnt provide food as I cannot cook at home due to gas capped. The complaints department still telling me that I shld pay for the installation even though they engineer put our.lives in danger and broke the PCB whilst putting in other parts.
    At the moment still nothing
    Come Monday back home and the engineers will come and give some gas for cooking but still no heating and hot water. And Tuesday another will come to examine the boiler. They still to pay. By the way they had the audacity to send an engineer from the same company that nearly blew us up
  • HomeServe company representative
    Hi Naied,

    Thank you for making us aware of the situation. First off let me say this is absolutely not our usual level of service and I'd like to apologise for the distress this has caused you.

    Your safety is vitally important to us and we would never intentionally put you or your family at risk. We’re committed to offering a seamless Customer experience, from when you call us to make your claim right through to when our engineer visits your home. That’s why we’re keen to understand what happened on this occasion.

    All of our engineers and contractors are HomeServe approved so that we can be sure that they offer the best possible Customer service, something we pride ourselves on. What you've described sounds out of the ordinary and we’re keen to address your concerns. In order to investigate this matter thoroughly we need some details from you. Please can you email your policy details to us? This will help us to locate your claim so we can start our investigation and hopefully help to get this matter resolved for you. You will find our contact details on our profile page.

    Hope to hear from you soon.

    Kind regards,

    Here To Help Team
    Official Company Representative
    I am the official company representative of HomeServe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to This does NOT imply any form of approval of my company or its products by MSE"
    • agarnett
    • By agarnett 26th Apr 17, 12:57 AM
    • 1,282 Posts
    • 536 Thanks
    Hi Homeserve Representative.

    My parents have been sold various Homeserve products over the years - by their water company I think. Certainly the water company's name is emblazoned on two out of four of the current sets of documents.

    I have just been astounded to find that they have been paying your company £430 a year, yet last year they discovered a slow leak or seepage from their hot water tank which apparently wasn't a claim.

    They ended up paying the engineer £700+ cash for a new tank.

    I don't trust review sites mainly because the internet provides far too much anonymity to be able to trust most sites irrespective of whether they use "trust" in their name, and in any event, there is no way of measuring the relevant qualification of a reviewer to make the judgement they make. On this type of product I far prefer to make my own informed judgements.

    So can we discuss some basics please? Your kind of business with standardised off the shelf products lends itself to some pretty simple analysis techniques. I have looked through your policy wordings and conclude they were not designed with good value to the customer for their money foremost in mind.

    I can see that Homeserve is not an underwriter. Homeserve is a middleman. You need not confirm. Your company's accounts already confirm as much. Homeserve takes on no material risk in the products it sells.

    MSE is a website UK customers do trust. It is why you are here in an official capacity. It would be useful to a great number of MSE members and readers if you could give us some simple figures about your company which tell us what your company collects in total premiums for its UK insurance business and what gets paid out by underwriters in claims, please? I can see that in the financial year ended 31 March 2016, Homeserve netted for itself approximately £200M from the premiums it charged UK customers. That's rather a lot. I think I read somewhere that the 5 year deal with Aviva as of November 2015 was worth £1.3BN? I am guessing that would mean it yields £1.3BN net premiums to Aviva so approximately £260M a year or perhaps projections are more like Y1 £200M, Y2 £220M, Y3 £250M Y4 £290M and Y5 £340M?

    To those of us who understand insurance, the claims amounts underwriters have to typically pay out in a period, and the premiums they can expect to receive are naturally the first two figures which need getting straight in an underwriter's head before deciding if the business looks profitable enough to get involved in. Insurance has never required rocket scientists, which is why it is has been staffed over generations by lesser types like me. Unfortunately in recent decades it has nevertheless attracted some lesser types whose main motivation is spotting opportunities to get rich quick without worrying too much about the morality of their offer.

    From the numbers I can see in published accounts, it looks to me that of the premiums charged to UK Homeserve customers, perhaps a whole 50% goes to Homeserve (£200M in YE31.3.2016?) and perhaps £200M reached underwriters? So approximately £400M premiums were collected from customers? Is that right? If I have guessed about right, how much of Underwriters £200M in YE31.3.2016 got paid out in claims I wonder?

    Clearly in 2015 Aviva asked Homeserve questions about what the Homeserve cut of premium would be and what the typical claims levels were before closing the 5 year deal to become Homeserve's main underwriter. I thought I heard that Aviva bought a share of Homeserve too? Can you confirm if they both own a chunk of you and underwrite most of your business? Might be interesting if they did, but no matter if they didn't.

    If the business is extraordinarily profitable year-in / year-out both to underwriters, and (as it most obviously is) to those like Homeserve as middlemen who cream their less than well understood profits off the top as "net policy income" before passing a significant lesser "net" policy premium to underwriters, then clearly your products will be an extraordinarily bad deal for customers.

    Have I got that right? Do Homeserve actually earn that £200M or has Homeserve just cornered it as a golden goose primarily from legacy sales to water company customers who never really understood what they'd been sold? We just don't know, do we? We can see you can write plenty of old flanel as you did to Naied but the best test of the quality of a scheme of standardised off the shelf annual insurance products like yours is what you take in premium from customers versus what is paid out in claims each year. Don't you agree?

    Therefore please give us some numbers, and an indication please of how many claims are paid in full, and how many claims are declined at first notification and ultimately.

    Aviva are the underwriter for £370 pa of the £430 pa total Homeserve premium charged to my parents.

    However I see that some outfit named Ultimate Insurance Solutions Limited is referred to in at least one of your standard insurance products as an underwriter on behalf of a Gibraltar company and some unnamed others. Am I right in thinking that Ultimate is also not actually an underwriter but an intermediary, and that the Gibraltar operations referred to are not FCA or PRA regulated?

    I can see Aviva probably now underwrites the lion's share of Homeserve UK business, but if that is so, then why are Homeserve messing about with small-time no-name underwriters from hard to pin down places to sell very basic personal accident (PA) type cover? Aviva has I think for some years sold a lot of PA cover through high street banks. Is Gibraltar a better known venue for buying PA? Or by using a circuitous route to named and unnamed ultimate risk carriers out there does that provide another interesting conduit for further extraordinary profits to be tapped off at various nodes in the food chain?
    Last edited by agarnett; 26-04-2017 at 1:10 AM.
    • Jaskirat
    • By Jaskirat 8th Mar 18, 9:52 PM
    • 1 Posts
    • 0 Thanks
    Very poor service. Absolutely disgraceful &a disgusting.

    Called the company on a 45 mins wait each time I called the company till someone bothered to pick up. The service is absolutely horrid as I have a leakage broken pipe in my garden running since the past 4 days, damaging the property. Also which means I've to pay for the water that's leaking badly. Called someone and they said a plumber will be coming in on Tuesday 12-6, nobody came despite having tracing calls just to ensure someone is coming. Then, on Wednesday was told a plumber would be coming, again nobody from 12-6. Now they've said they'll come on Saturday if a plumber does not arrive now I hope ur business burns in hell. I'm absolutely fuming with anger already. Honestly, I want all my monthly payments reimbursed. Terrible service.
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