Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • lorweld
    • By lorweld 22nd Jan 09, 9:40 AM
    • 5,103Posts
    • 131,334Thanks
    lorweld
    0 WOW
    Ryanair - Comments & Feedback Thread
    • #1
    • 22nd Jan 09, 9:40 AM
    0 WOW
    Ryanair - Comments & Feedback Thread 22nd Jan 09 at 9:40 AM
    Please use this thread for feedback and comments related to the budget airline "Ryanair".

    Any new threads of this nature started from this point on will be merged to keep other threads from sinking down the Travel board.

    If anyone spots a thread that needs to be merged but has been missed, feel free to send one of the BG's a PM.
    Last edited by lorweld; 08-02-2009 at 9:12 PM.
Page 1
    • trisontana
    • By trisontana 22nd Jan 09, 5:35 PM
    • 9,032 Posts
    • 13,987 Thanks
    trisontana
    • #2
    • 22nd Jan 09, 5:35 PM
    Ryanair - Comments & Feedback Thread
    • #2
    • 22nd Jan 09, 5:35 PM
    Back in October I booked two tickets on Ryanair from Stansted to Seville. At the time of booking, take-off time was 07.00, with arrival back home at midday. Last night I happened to check on the flight and it's been moved 17.05, with arrival back at 23.00. This has completely mucked up my planning. For a start , because of the early start I had booked an overnight hotel at Stansted. This is not needed now. Also I am not very keen on arriving in Seville at 9'oclock in the evening.
    To make thinks worse the airline have never had the courtesy to email me about these changes. I know they have my email address because that's they one they used to confirm the initial booking. Unfortunately I am stuck with using them as now other airline flys to Seville on that date, and we have already booked accommodation. I think I will be able to cancel the hotel and parking package, but I am not a happy bunny!
    What part of "A whop bop-a-lu a whop bam boo" don't you understand?
  • alison74
    • #3
    • 22nd Jan 09, 6:30 PM
    • #3
    • 22nd Jan 09, 6:30 PM
    Wrong info from me
    Last edited by alison74; 23-01-2009 at 4:25 PM.
    ****************************
    • Voyager2002
    • By Voyager2002 22nd Jan 09, 7:33 PM
    • 13,425 Posts
    • 9,251 Thanks
    Voyager2002
    • #4
    • 22nd Jan 09, 7:33 PM
    • #4
    • 22nd Jan 09, 7:33 PM
    Check the EU regulations: these count as major changes.

    Did you find out more than 14 days before you were due to travel?
    • trisontana
    • By trisontana 22nd Jan 09, 7:41 PM
    • 9,032 Posts
    • 13,987 Thanks
    trisontana
    • #5
    • 22nd Jan 09, 7:41 PM
    • #5
    • 22nd Jan 09, 7:41 PM
    Check the EU regulations: these count as major changes.

    Did you find out more than 14 days before you were due to travel?
    Originally posted by Voyager2002
    I forgot to say in my first post that we are flying in late April.
    What part of "A whop bop-a-lu a whop bam boo" don't you understand?
    • Voyager2002
    • By Voyager2002 22nd Jan 09, 8:07 PM
    • 13,425 Posts
    • 9,251 Thanks
    Voyager2002
    • #6
    • 22nd Jan 09, 8:07 PM
    • #6
    • 22nd Jan 09, 8:07 PM
    I forgot to say in my first post that we are flying in late April.
    Originally posted by trisontana
    Ah, so no compensation.

    Check whether they have any other flights going at different times, and ask to be moved to whichever flights are most convenient for you. They should do this without charge.

    Of course, if you are on the only flights of the day there is not a lot more to be done.
  • BenL
    • #7
    • 22nd Jan 09, 9:56 PM
    • #7
    • 22nd Jan 09, 9:56 PM
    As you say no other airline can help you this might not be of use but if you flight times are changed by more than 3 hours you can get a full refund from Ryanair.

    If a Ryanair flight is time changed significantly (more than 3 hours before or after the original departure time) and no suitable alternative flight is available, we will, upon application, offer a Travel Credit or a refund for all monies paid in respect of the time changed flight, without further liability.


    They changed a flight for me to Belfast so we got a refund and went with easyjet instead.
    I beep for Robins - Beep Beep
    & Choo Choo for trains!!
    • trisontana
    • By trisontana 23rd Jan 09, 10:53 AM
    • 9,032 Posts
    • 13,987 Thanks
    trisontana
    • #8
    • 23rd Jan 09, 10:53 AM
    • #8
    • 23rd Jan 09, 10:53 AM
    I have now contacted Ryanair (via the premium-rate number) to complain about the lack of notification of these changes. The girl I spoke to insisted that they had emailed me, but I swear I never received it. I checked that they had my correct email address, which they have. Of course it's my word against theirs, but it's very annoying.

    Contrast this the BMI who emailed me to say that a flight I have booked with them to Copenhagen is landing a whole 5 minutes earlier than first shown.
    What part of "A whop bop-a-lu a whop bam boo" don't you understand?
    • lisyloo
    • By lisyloo 23rd Jan 09, 11:47 AM
    • 25,566 Posts
    • 13,752 Thanks
    lisyloo
    • #9
    • 23rd Jan 09, 11:47 AM
    • #9
    • 23rd Jan 09, 11:47 AM
    If this really clashes with your plans then you can use your travel insurance to make different arrangements.


    If it's just not ideal and a bit inconvenient then I'm afraid you just have to live with it.
    I sympathise but this can happen to ANY airline but it's more likely to happen if you go to a cheap airline with fewer backup plans or ATC slots - so you do tend to get what you pay for in life.

    We once booked with a different airline and claimed the extra costs through our travel insurance. In our case we were going to a wedding and going later was just not an option.

    So you can claim if it's a major problem, otherwise you just have to live with it.
    We don't live in a perfect world and ATC schedules do change etc.
    You are more likely to have something like this happen if you go with a dirt cheap provider rather than a "proper" airline who have more conntingency in place so it's part of the compromise you make when you travel with cut price operators.
    I won't tar them all with the same brush because Easyjet are very professional, but RyanAir are just shoddy all round.

    It's my ambition never to fly with them.

    • omelette451
    • By omelette451 23rd Jan 09, 5:22 PM
    • 1,873 Posts
    • 1,188 Thanks
    omelette451
    As others have said, airlines are entitled to change flight times if they give you two weeks' notice, though I agree they should have emailed you as soon as they knew they were doing it rather than (presumably) waiting until nearer the deadline.

    However, if you've booked a hotel at Stansted I assume you don't live nearby, so suggest you look at alternative airports from which Ryanair flies to Seville. If you find a better-timed one around the same day you'll probably find they're willing to transfer you to it for free.
    • kerfootuk
    • By kerfootuk 23rd Jan 09, 5:37 PM
    • 57 Posts
    • 6 Thanks
    kerfootuk
    Sorry to hijack this thread but we are looking to go to Rome from Liverpool - 31st Jan to 7th Feb. Are Ryanair likely to reduce costs or put them up the closer to the date you book?
    TIA
    • omelette451
    • By omelette451 23rd Jan 09, 5:44 PM
    • 1,873 Posts
    • 1,188 Thanks
    omelette451
    Sorry to hijack this thread but we are looking to go to Rome from Liverpool - 31st Jan to 7th Feb. Are Ryanair likely to reduce costs or put them up the closer to the date you book?
    TIA
    Originally posted by kerfootuk
    Given how close it is to departure, it's unlikely they'll put them down. Ryanair is unpredictable, but I'd book them now if I were you.
    • trisontana
    • By trisontana 23rd Jan 09, 5:59 PM
    • 9,032 Posts
    • 13,987 Thanks
    trisontana
    As others have said, airlines are entitled to change flight times if they give you two weeks' notice, though I agree they should have emailed you as soon as they knew they were doing it rather than (presumably) waiting until nearer the deadline.
    However, if you've booked a hotel at Stansted I assume you don't live nearby, so suggest you look at alternative airports from which Ryanair flies to Seville. If you find a better-timed one around the same day you'll probably find they're willing to transfer you to it for free.
    Originally posted by omelette451
    That's the problem. There are no other flights on that day from any other airport in the UK, if you discount changing planes in Madrid. only two airlines fly to Seville (Ryanair and Clickair). Ryanair use Stansted and Liverpool, and Clickair use Gatwick. We are flying on a Wednesday and only Stansted flights operate on that day.
    Luckily I have cancelled the hotel/parking package and have got all my money back (I had taken out cancellation insurance with Holiday Extras) and have booked just ordinary parking now. The only reason we had booked the hotel was because of the early start. Now I will just drive the 100 miles from home to Stansted on the day. It's not a bad journey, as it's down the A1 and then the M11.
    What part of "A whop bop-a-lu a whop bam boo" don't you understand?
    • richardw
    • By richardw 23rd Jan 09, 6:25 PM
    • 19,061 Posts
    • 8,044 Thanks
    richardw
    Luckily I have cancelled the hotel/parking package and have got all my money back (I had taken out cancellation insurance with Holiday Extras)
    Originally posted by trisontana
    Great, that's lucky.

    Seville is a great place well worth a visit.
    • Valli
    • By Valli 23rd Jan 09, 6:27 PM
    • 21,371 Posts
    • 241,342 Thanks
    Valli
    Sorry to hijack this thread but we are looking to go to Rome from Liverpool - 31st Jan to 7th Feb. Are Ryanair likely to reduce costs or put them up the closer to the date you book?
    TIA
    Originally posted by kerfootuk
    unfortunate use of word since this is air travel
    "I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
    Janice 1964-2016

    Thank you Honey Bear
    • Crabman
    • By Crabman 29th Jan 09, 2:03 PM
    • 9,739 Posts
    • 7,171 Thanks
    Crabman
    Ryanair - Comments & Feedback Thread
    moved to lorweld's post (OP)
    Last edited by Crabman; 08-02-2009 at 9:19 PM.
    I'm a Board Guide on the Savings & Investments, ISAs & Tax-free Savings, Public Transport & Cycling, Motoring and Parking Fines, Tickets & Parking Boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board Guides are not moderators & don't read every post. If you spot a contentious or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Views are mine and not the official line of MoneySavingExpert.com

  • sturll
    Please use this thread for feedback and comments related to the budget airline "Ryanair".

    Any new threads of this nature started from this point on will be merged to keep other threads from sinking down the Travel board.

    If anyone spots a thread that needs to be merged but has been missed, feel free to send one of the BG's a PM.

    Crabman
    Originally posted by Crabman
    Its only take what - A few years to get this up and running!

    Finally!!!
  • MTPOCKET
    Where do you want me to start !! Yes cheap flights but.....
    in flight staff - rude, ignored customers/passengers
    unless you book seats its a first come come serve, so if there are a group of you or a family you may not be able to sit together !
    cramped seats, additional costs baggage, dirty planes etc
    never again
  • BenL
    Ryanair are great for budget flights to get to lots of places I would not have gone to before.

    I read the book "How low can you go" where the guy uses 1p flights to visit places and i want to do the same.

    Next weekend I am going to Shannon for the weekend with my g/f, 22 return for both of us.

    I do also have 1p flights to Dublin Thur-Mon but it is so expensive for hotels in Dublin we are not using them, throw away flights - who would have thought it?

    I have used them to visit my sister in Nantes before and had no problems at all.

    When they changed the flight to Belfast I was using by more than 3 hours I got a refund straight away back to my card and I rebooked with someone else.

    After being so nice about them I hope next weekend all goes smoothly, now if they can lay on Leeds-Geneva at great flight times for me to visit the motorshow I would be eternally greatful.

    No insurance, no bags, no priority boarding, visa electron - job done
    I beep for Robins - Beep Beep
    & Choo Choo for trains!!
  • sturll
    Ryanair are great for budget flights to get to lots of places I would not have gone to before.

    I read the book "How low can you go" where the guy uses 1p flights to visit places and i want to do the same.

    Next weekend I am going to Shannon for the weekend with my g/f, 22 return for both of us.

    I do also have 1p flights to Dublin Thur-Mon but it is so expensive for hotels in Dublin we are not using them, throw away flights - who would have thought it?

    I have used them to visit my sister in Nantes before and had no problems at all.

    When they changed the flight to Belfast I was using by more than 3 hours I got a refund straight away back to my card and I rebooked with someone else.

    After being so nice about them I hope next weekend all goes smoothly, now if they can lay on Leeds-Geneva at great flight times for me to visit the motorshow I would be eternally greatful.

    No insurance, no bags, no priority boarding, visa electron - job done
    Originally posted by BenL
    And a free go on the slide when it all goes wrong.

Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,727Posts Today

7,325Users online

Martin's Twitter