Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Page 3
    • Tessavanweelie
    • By Tessavanweelie 18th Oct 16, 8:43 PM
    • 1 Posts
    • 0 Thanks
    Did not make a booking in Portugal due to the fact that they refuse to tell you if you buy a Platinum coverage, in which circumstances they will charge the 1000 deposit on your credit card! So it doesn't matter which coverage you choose, the always claim a min deposit of 1000! They rely on 3rd car partners who will charge damage if they see fit. And because there is no clear policy regarding damage, this is a very tricky and doubtful way of working. Took me 4 days and 5 emails, and still not 1 answer regarding which kind of damages are being charged with a Platinum coverage. On their site they hand out `presents`, but these are not presents, I asked them but it is pure nonsense. Did not trust them at all and booked at one of their competitors.
    • drtco
    • By drtco 28th Oct 16, 2:30 PM
    • 4 Posts
    • 0 Thanks
    I took out a car rental and PLATINUM insurance with Atlas Choice in August for a weeks rental in Sicily. Collected the car drove for 3 hours into central Sicily and broke down. The car would not start and the diagnostics determined a dead battery. Called Atlas Choice who after an hour had arranged a garage to pick up car and solve problem. Garage towed to garage location and called to confirm replacement. Then it all went haywire, we were told the car had to go back to Palermo (3-4 hrs) and a replacement would be sent. The garage said that a battery would cost 70 + fitting, but NO they wanted the car back. Meanwhile we had cancelled an appointment as we were far too late and realised we could not even reach the hotel at this rate. I was then told that if I bought the battery I could claim back from the insurance. So this I did. Off we went and no problems for the rest of the holiday. Once I returned to UK contacted Atlas Choice to 'at least' get my battery money back let alone all the telephone calls and inconvenience caused, I don't know how may emails I have saying they are attending to it, but NOTHING, now they don't even reply to the email, just a generic 'email received'. This company really is unprofessional, devious and in my view should not trade. You cannot treat customers like this especially when I took out your most expensive (PLATINIUM) insurance plan, this insurance means NOTHING, so my advice to others is stay well away.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

924Posts Today

7,118Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line?

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin