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  • FIRST POST
    srichards
    benefitshelpline.com AVOID!!
    • #1
    • 24th Sep 08, 10:18 AM
    benefitshelpline.com AVOID!! 24th Sep 08 at 10:18 AM
    I wanted to get me laddos child benefit number because I want to change the account it goes into..

    So I google and come up with http://www.benefitshelpline.com

    Yeah that will do, I can either phone them at £1.50/min !! wtf? no way. Or submit and online enquiry. Yes thats better.

    I do so, fill in my deets..press submit...and lo and !!!!ing-behold up pops a chunk of text saying blah blah thanks, we will now text you at the cost of £1.50 to give you the phone number that you just saw a moment ago and decided not to call. And we'll then call you anyway.

    So then they called me a few minutes after...this is what they got...

    You scamming b*stards, there was NO mention at all that you would text and charge me £1.50 for that text until AFTER I had submitted my contact form.

    What a complete waste of time and money you are, if I wanted to call up and spend £1.50/min I wouldnt have used the online contact form.

    This is what is said on the website before sendind the contact form "Once your enquiry is received your query will be dealt
    with in a timely manner.

    We will contact you with futher information on your enquiry and provide a tailored solution to the problem."

    Where does it say we will then charge you for a text that tells you to call us??

    Anyway the manager has promised to issue a cheque refunding the £1.50 this Monday.

    I wonder how many more people have been 'done' by these f*ckers. Gosh, I'm so angry

    Is this even legal??
Page 1
    • savemoney
    • By savemoney 24th Sep 08, 10:23 AM
    • 13,109 Posts
    • 11,692 Thanks
    savemoney
    • #2
    • 24th Sep 08, 10:23 AM
    • #2
    • 24th Sep 08, 10:23 AM
    This was mentioned in Daily Mail the other day too. Avoid like the plague

    http://www.dailymail.co.uk/news/article-1058745/Rip-helpline-charges-1-50-minute-child-benefit-advice-Government-provides-free.html


    MPs and consumer groups last night branded the £1.50-a-minute service – run by a 24-year-old businessman – a rip-off and demanded that it be shut down immediately.

    The company is believed to have paid thousands of pounds to internet search engine Google to ensure its website appears at the top of listings when the words ‘child benefit’ are typed in.




    Perhaps google have a moral responsibility to make sure people, aren't ripped off too
    Last edited by savemoney; 24-09-2008 at 10:27 AM.
  • srichards
    • #3
    • 24th Sep 08, 10:25 AM
    • #3
    • 24th Sep 08, 10:25 AM
    Sadly I didnt read about it anywhere. Are they known for being a bit of a dodgy outfit then? Doubt I will get my refund then.
    • sarahlouise210
    • By sarahlouise210 24th Sep 08, 10:29 AM
    • 3,163 Posts
    • 3,614 Thanks
    sarahlouise210
    • #4
    • 24th Sep 08, 10:29 AM
    • #4
    • 24th Sep 08, 10:29 AM
    www.benefitsandwork.co.uk will have all the information you require
    If you need any further info other than their extensive information included for non members, you can join. It is well worth it
    I have had brain surgery - sorry if I am a little confused sometimes
  • srichards
    • #5
    • 24th Sep 08, 10:30 AM
    • #5
    • 24th Sep 08, 10:30 AM
    dodgy *********


    Im so mad right now!!

    Thanks sarah
    Last edited by srichards; 24-09-2008 at 10:32 AM. Reason: typo
  • SomeBozo
    • #6
    • 24th Sep 08, 1:16 PM
    • #6
    • 24th Sep 08, 1:16 PM
    The web site is so poor (loads of spelling mistakes) and says
    We can give totally impartial advice as Benefits Helpline is not affiliated with any government department/services
    .

    No offence meant, but anyone that uses it is asking for trouble!
    • Paparika
    • By Paparika 24th Sep 08, 1:37 PM
    • 2,386 Posts
    • 2,352 Thanks
    Paparika
    • #7
    • 24th Sep 08, 1:37 PM
    • #7
    • 24th Sep 08, 1:37 PM
    http://www.hmrc.gov.uk/childbenefit/claiming.htm

    all official benefits will come under HM Revenue and Customs

    Telephone

    Child Benefit Helpline

    General help and advice with your Child Benefit Opening hours8.00 am to 8.00 pm, seven days a week
    Closed Christmas Day, Boxing Day and New Year’s Day 0845 302 1444 For customers who are deaf or hearing or speech impaired:0845 302 1474 (Textphone) A textphone allows you to type what you want to say rather than speaking into a mouthpiece. You can use a textphone instead of a voice telephone if you are deaf or have problems with your speech. It is not possible to speak to an adviser by phoning a textphone number. If you're calling from abroad please telephone:+44 161 210 3086 We can't give advice on any benefits other than Child Benefit. We can only give you specific information about someone else's claim if they have previously authorised you to act on their behalf.
    http://www.saynoto0870.com/companysearch.php this page gives you the alternative local rate numbers for child benefit
    Life is about give and take, if you can't give why should you take?
    • bestpud
    • By bestpud 24th Sep 08, 2:00 PM
    • 10,491 Posts
    • 21,313 Thanks
    bestpud
    • #8
    • 24th Sep 08, 2:00 PM
    • #8
    • 24th Sep 08, 2:00 PM
    The web site is so poor (loads of spelling mistakes) and says .

    No offence meant, but anyone that uses it is asking for trouble!
    Originally posted by SomeBozo
    Well I thought that too, but there are lots that will. You'd be amazed how many think a site must be legit if it comes up first on google!
    • woodbine
    • By woodbine 24th Sep 08, 2:32 PM
    • 18,323 Posts
    • 24,707 Thanks
    woodbine
    • #9
    • 24th Sep 08, 2:32 PM
    • #9
    • 24th Sep 08, 2:32 PM
    read about this in the mail on sunday,apparently for advice on child benefit the message was 19 minutes long costing £28,I believe they were trying to get ofcom to close it down
    • glitterkitty
    • By glitterkitty 24th Sep 08, 2:34 PM
    • 462 Posts
    • 2,855 Thanks
    glitterkitty
    dont go through any of these dody sites! the only sites legit end with .gov.uk
    the only debt left now is on credit cards! The evil loan has gone!!
  • suelees1
    Under 'services' it even mentions DHSS when it actually changed to the DWP yonks ago.
    • healy
    • By healy 24th Sep 08, 7:50 PM
    • 4,713 Posts
    • 9,346 Thanks
    healy
    Under 'services' it even mentions DHSS when it actually changed to the DWP yonks ago.
    Originally posted by suelees1
    I cant remember exactly but they must be about 15 plus years out of date as it was DSS after DHSS!
  • suelees1
    Surprised they didn't call it the NAB as some of my older clients still do (National Assistance Board). Even I don't remember that one !
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