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  • FIRST POST
    • MSE Martin
    • By MSE Martin 4th Sep 08, 11:06 AM
    • 8,111Posts
    • 42,248Thanks
    MSE Martin
    0 WOW
    The Great "Price Beater Policy" Hunt
    • #1
    • 4th Sep 08, 11:06 AM
    0 WOW
    The Great "Price Beater Policy" Hunt 4th Sep 08 at 11:06 AM
    Find it cheaper and we’ll beat the price deals are an open invitation to haggle, and better still some price match policies offer to refund you the difference plus more on top.

    So I want to tap MoneySavers' knowledge to collate a list of the best out there and any tips to make them work better for you.

    Please help us collate the list...

    I want to find those companies that say they’ll give back more than the difference or a refund.

    Please note in your post:
    • The company’s name
    • Details of its price beater promise and how much extra it gives back
    • How to claim the money back
    • How to exploit any loopholes
    • Useful links
    PS My problem with price promise policies

    While they're great for haggling, in general it's a piece of marketing I don't liket: when a shop says "find it cheaper and we'll refund you the difference".

    What it really means is:
    • We'll try to make you think our prices are cheap by saying this
    • Yet we can now price as we want, safe in the knowledge that the worst than can happen is we'll have to reduce our price to the same as our competitors.
    How many people actually go checking the price 'after' they've bought something? The time to do that is before.

    This Forum Tip was included in MoneySavingExpert's weekly email

    Don't miss out on new deals, loopholes, and vouchers

    Last edited by MSE Martin; 09-09-2008 at 8:12 PM.
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.

    Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
Page 1
  • mountainchrisriver
    • #2
    • 9th Sep 08, 10:50 PM
    • #2
    • 9th Sep 08, 10:50 PM
    Well as I have posted about them tonight on another thread I shall start the ball rolling... I have successfully used Richer Sounds (HiFi equipment, TV's etc)...

    "NOT ONLY WILL WE MATCH ANY GENUINE ADVERTISED PRICE BUT WE'LL ALSO GIVE YOU:

    Products over £4001: £100

    Products from £3001 to £4000: £50

    Products from £1001 to £3000: £20

    Products from £101 to £1000: £10

    Products up to £100: £5"

    Easy to do; found the cheaper price and then gave them a call with the cheaper price, suppliers website etc and it was beaten there and then...

    Useful link with all the info you need...

    http://www.richersounds.com/information.php?cda=static&cst=pricebeat

    Hope that is the right idea... :confused:
    Last edited by mountainchrisriver; 09-09-2008 at 11:07 PM.
  • john6241
    • #3
    • 10th Sep 08, 8:12 AM
    Richer Sounds
    • #3
    • 10th Sep 08, 8:12 AM
    I called into there store on Saturday to buy an Sony Bravia LCD tv which was advertise on there website and slightly cheaper than the local cash and carry when the 5yr warranty was added in, when i asked about the TV i was told it was a rubbish model ( actually worse than that !) and they didn't have any ledt, even thought the print out i had from the live store check was only 30 mins prior.

    The rep than told me to buy an LG tv as these were better ( additional 200) or a Sony for a further 300 !!

    Very diappointed with Richer Sounds, did write toi head office who said if i still want one i can go and collect. No apology or anything about the previous comments etc !
    • lean&mean
    • By lean&mean 10th Sep 08, 10:47 AM
    • 65 Posts
    • 31 Thanks
    lean&mean
    • #4
    • 10th Sep 08, 10:47 AM
    John Lewis
    • #4
    • 10th Sep 08, 10:47 AM
    I've used John Lewis's "Never Knowingly Undersold" policy many times, sometimes before purchase and sometimes after.

    They have added a rider to their policy: they don't match web-only prices, but if the web company has a bricks and mortar outlet with stocks, JL will match it.

    I bought a Sony HDD recorder a while back, took a print-out of a web advert from a Tottenham Court Road store showing a cheaper price. The sales guy (partner) rang the store to check the price and whether they had stock and then knocked off about 50 from the price, and he couldn't have been nicer.

    My experience of the after-the-event price matching wasn't quite so good. I'd bought three LCD TVs there when we moved house and then checked the prices online. When I went in a (different) sales guy said, "the policy isn't really there for you to search for a lower price and get money back". Cheeky! Nevertheless they found that two TVs were cheaper and I got about 30 back after a couple of weeks.

    The process for "undersales" is different if they are found after the event. Sales staff pass the details to the "Assistant General Managers" office who investigates and then writes to you with the outcome and, if appropriate, a cheque.

    Incidentally, it's still worth negotiating with them over big ticket stuff if you can find a reason for them to reduce something. I got 300 off a laptop because it was the last one on the shelves and a display model. And of course their computers have 2 years warranty thrown in, and TVs have 5 years.

    (I used to work for JL, about 25 years ago!)
    • vandanfc
    • By vandanfc 10th Sep 08, 12:14 PM
    • 1,854 Posts
    • 5,291 Thanks
    vandanfc
    • #5
    • 10th Sep 08, 12:14 PM
    • #5
    • 10th Sep 08, 12:14 PM
    For anyone after the current top ten chart games for Wii, DS and xbox and ps3 Morrisons this week have them on special offer - however most of the time they have sold out. HOWEVER if you have Currys store locally they should agree to price match Morrisons price. Currently you can get Tiger Wood Golf 09 for Wii and Mario Kart for Wii for £15 each.
  • Chief1975
    • #6
    • 10th Sep 08, 8:54 PM
    • #6
    • 10th Sep 08, 8:54 PM
    For anyone after the current top ten chart games for Wii, DS and xbox and ps3 Morrisons this week have them on special offer - however most of the time they have sold out. HOWEVER if you have Currys store locally they should agree to price match Morrisons price. Currently you can get Tiger Wood Golf 09 for Wii and Mario Kart for Wii for 15 each.
    Originally posted by vandanfc
    I got PC world to price match Morrisons, although they have got a get out by saying it must be in stock, fortunately they didn't check when I went in.

    Be warned you will get large queue of people build up behind you while you wait, the person behind me was in a wheel chair!
  • collingtrees1
    • #7
    • 11th Sep 08, 9:58 AM
    Halfords vs Argos
    • #7
    • 11th Sep 08, 9:58 AM
    Halfords have a great deal on many stereos and sat navs with free installation thrown in, argos have a click and reserve website listing many of the same products, that allows you to print out a reservation of the items, showing the price and local store holding stock.
    Halfords will accept this for price matching and still have to throw in the 'free' installation. Got 50 off a 200 stereo recntly, typically argos are 10 - 25% cheaper.

    regards
    martin
  • MadAsABrush
    • #8
    • 11th Sep 08, 9:58 AM
    • #8
    • 11th Sep 08, 9:58 AM
    Not a shop, but a great result this week on a hotel 'best rate guarantee' deal...

    I'm already booked for next summer's holiday, and need 2 hotel rooms at Los Angeles Airport for 1 night (there are 5 of us).

    The Westin Hotels 'Best Rate Guarantee' promises to match any other publicly available rate (except for auction type Hotwire/Priceline) at their hotels, and give you either a choice of 2000 Starwood Points (their loyalty programme), OR a further 10% off the discounted rate.

    SO...

    westin.com wanted $249 per room per night. I found rooms in the same hotel for the equivalent of $106 per night on octopus.co.uk. The nice bit about Westin's deal is that you don't have to book the other rate and then claim from them (or the other way around). You simply send them the details of the rate and where you found it, they do the research and come back to you with the yes or no on whether it meets the criteria for the rate guarantee program.

    Within 24 hours I had submitted my online claim and had it approved. I've saved nearly $250 before I even leave home!! AND the bonus 2000 Starwood points will go a long way towards covering the cost of our final night's stay at the end of our holiday too!

    Another nice bit is, while octopus.co.uk would have required me to pay in full at the time of booking, westin only want paid when we check out at the end of our stay!

    RESULT!!
  • ms piggy
    • #9
    • 11th Sep 08, 1:50 PM
    • #9
    • 11th Sep 08, 1:50 PM
    bought a new car recently and went back and forward between two dealers (same car) until neither would go any lower got all the extras I wanted for free and then some!
  • Dazcoops
    Go Outdoors
    Had a nightmare with our tent due to the weather so wanted to get a new one. I was online looking at tents at a number of stores and noticed on that Go Outdoors outdoors will price match any store bricks or online and then reduce it by 10%.

    The tent I was looking at had already been reduced by them to 99.

    A quick google search found the tent at 79. I printed the page of and took it to the store the next day (Praying they didn't notice the "out of stock" writing in red.

    They didn't but did check postage at the online store, which was 4.50. I didn't think about that one. They Added that to the total and then did the price match.

    I ended up getting the tent for 75.15
    You do have to have a yearly membership card which you can purchase at the till, for 4. In total I shelled out 79.15.

    Not bad considering I only had to do a quick google search.

    Daz
    • brightonman123
    • By brightonman123 11th Sep 08, 7:04 PM
    • 8,313 Posts
    • 48,369 Thanks
    brightonman123
    do i have actually have to buy at shop 'a', then find it cheaper at shop 'b'..?

    would like to just point out the cheaper place, and claim th difference!!
    Long time away in real life, no web..
    Sometimes seen lurking on competitions forum :-)
  • Dazcoops
    To brightonman 123, you said...

    do i have actually have to buy at shop 'a', then find it cheaper at shop 'b'..?

    would like to just point out the cheaper place, and claim th difference!!


    ...Not in my experience. Just show proof, either a print out from an online source or if you find it cheaper in a catalogue. It's worth looking at all companies policies, that's certainly what I will be doing from now on.

    Can't wait till I've go the nerve to do like 'ms piggy' (above) and pull one over the car salesman!!!

    Daz
    • morganb
    • By morganb 17th Sep 08, 10:51 AM
    • 1,743 Posts
    • 1,784 Thanks
    morganb
    For electrical goods try :

    www.kitchenscience.co.uk

    Each product description has a link where you can send them an email if you've seen it cheaper.

    We've recently taken them up on their challenge and they happily beat the price advertised by Pixmania.

    I think the price they beat is the combined product price + delivery of the competitor.
    That's Numberwang!
  • bigsaverCol
    I've noticed that PC World and Currys (same company) don't shelf price an item if it is on offer at their store next door. For example, looking for a wireless mouse recently it was on offer at Currys for £25. Next door at PC World it was not priced so asked for the item to be scanned for a price - £35! They had to price match less 10%.
    It seems Comets may not shelf price items either in which case this means it is cheaper elsewhere. I've also found that for low value items, a checkout assistant will willingly press a discount button on the till if asked nicely.
    Silly point here though. If a company will only price match why bother with all the hassle? Why not go to the cheapest to start with? Don't price match PRICE BEAT.
    Last edited by bigsaverCol; 17-09-2008 at 11:23 AM. Reason: Added text
    • mistermo
    • By mistermo 18th Sep 08, 9:02 PM
    • 21 Posts
    • 2 Thanks
    mistermo
    Hi guys, long time reader 1st time poster! go easy on me.

    PC World say they will price match Amazon, now my question is will they price match the "sellers" on Amazon that are selling the item brand new?

    sorry if this is a silly question!!

    mister mo
    • boardster
    • By boardster 18th Sep 08, 10:05 PM
    • 49 Posts
    • 5 Thanks
    boardster
    Mistermo, think you'll find they will match Amazon but not Amazon Marketplace sellers. Hope that explains it.
    • ioksane
    • By ioksane 19th Sep 08, 10:14 AM
    • 71 Posts
    • 4,039 Thanks
    ioksane
    Hi All
    Ive found a great price on a toshiba 1080p tv

    They have great deals on this site, howconvenient.co.uk

    Cheers Josh
  • Grumpyrallyswife
    John Lewis - Not Just Good at Price Matching!
    I had aa AEG Washer Dryer off John Lewis which went wrong just within the 2 year warranty period - after a repair under warranty that didn't work John Lewis replaced the machine a total of three times (they all had the same problem with the drum). Finally we gave up and they sold me a Miele (a not insignificant 1000 worth), deducting the 500 original purchase price of the first machine I had plus another 100 for the inconvenience. This machine has a free 5 year warranty and works like a dream.

    There was never any question that it was my fault, or I was stupid and must be doing something wrong, just fantastic customer service.

    So for faultless after sales I couldn't recommend anyone else better (I couldn't imagine another high street retailer doing the same, could you?).
    So well done John Lewis
    • saintscouple
    • By saintscouple 21st Sep 08, 8:02 PM
    • 3,899 Posts
    • 2,932 Thanks
    saintscouple
    B&Q

    Match the lower price of another retailer within 10 miles of the store, Plus reduce it by a further 10% off the lower price (not the difference).

    Best bit is they will match identical own branded products i.e match Argos' Challenge brand, against their Performance Power brand.

    Also valid before purchase, or up to 14 days after pruchase.

    Plus it states "If for whatever reason you see the same product cheaper in another B&Q store, they will match the lower price"
    This is good as B&Q have 2 forms of reductions - 'Head Office', and 'Store Managers'.
    I recently got a price match in the Southampton store, for a product which was sold cheaper in the Northampton Store. (lower price indentified through an online forum).

    Note: being an ex-employee of B&Q, it has been know that should a retailer i.e Argos do a special promotion on a product that B&Q don't want stores to price-match, they will order stores to take the products off the shelves until the promotion is over.
    Last edited by saintscouple; 21-09-2008 at 8:06 PM.
  • iNath
    Plus it states "If for whatever reason you see the same product cheaper in another B&Q store, they will match the lower price"
    This is good as B&Q have 2 forms of reductions - 'Head Office', and 'Store Managers'.
    I recently got a price match in the Southampton store, for a product which was sold cheaper in the Northampton Store. (lower price indentified through an online forum).
    Originally posted by saintscouple
    Please could you show me where it says that as it is simply not true. Most of the time a product is the same price in every store (although there are some slight variations between warehouses and small supercentres). I work at the store nearest Northampton and the only time there were cheaper than us was a 10% weekend after they had completed their refresh. We did price match this at customers request after instruction from our regional manager. Apart from this there is only store-specific markdowns that we would not match.

    Note: being an ex-employee of B&Q, it has been know that should a retailer i.e Argos do a special promotion on a product that B&Q don't want stores to price-match, they will order stores to take the products off the shelves until the promotion is over.
    Originally posted by saintscouple
    I've been an employee for over 2 and half years and I have never known this to happen. We have never been ordered to take products off the shelves by head office unless they have been recalled due to safety reasons.
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