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  • FIRST POST
    • MSE Jenny
    • By MSE Jenny 12th Aug 08, 1:31 PM
    • 1,223Posts
    • 3,555Thanks
    MSE Jenny
    0 WOW
    Cheap car hire article discussion
    • #1
    • 12th Aug 08, 1:31 PM
    0 WOW
    Cheap car hire article discussion 12th Aug 08 at 1:31 PM


    This thread is specifically to discuss the



    Click reply to discuss
    Last edited by MSE Andrea; 12-08-2008 at 7:30 PM.
Page 40
    • mustafa
    • By mustafa 14th Jun 18, 11:53 AM
    • 13 Posts
    • 0 Thanks
    mustafa
    Top tip. Do not hire from Do You Spain, Interrent, Auto-Europe unless you have money to throw away. Any problems report to Credit Card and to
    https://ec.europa.eu/info/live-work-travel-eu/consumers/resolve-your-consumer-complaint/european-consumer-centres-network_en
    When you are told to read the terms and conditions you will not be suprised when Auto-Europe T&C's have 4,632 words to read and understand. Interrent's T&C's I would sent it to the solicitors IT HAS 32,365 words.
    • drfrot
    • By drfrot 6th Jul 18, 8:14 AM
    • 16 Posts
    • 24 Thanks
    drfrot
    Are Enterprise trying it on?
    We recently hired a Ford Galaxy from Paris Gare du Nord. First time I've hired a car abroad… and the last too, I think. When we picked up, we were encouraged to take out their extra insurance policy with a returnable €350 deposit, (and a €500 excess on damage)… a deposit they've already refunded. But now they're trying to take the full excess back off me again, nearly a month later!

    The damage check that the agent gave us when we collected was very superficial; limited to a scan of the bodywork (there was damage we both saw and was noted down) and a quick look inside. No damage was seen there, but when we started trying to get our luggage in (there were 7 of us) the seats were a bit stiff to move and one in particular didn't move backwards. We asked the agent to help and he tried too, but although he managed to flip the seat-back forward, we all gave up on actually moving the whole seat backwards… it was pretty stressful down there, 7 levels down, in a cramped, noisy garage with cars trying to squeeze past us and a tired toddler in the party. It was a bafflingly complex array of seats inside that I had no idea of how they were supposed to work normally.

    The fact the agent didn't highlight the seat as being actually damaged, even though he couldn't get it to work either, made me think it was unimportant; that the way the car worked inside (as opposed to cosmetic damage) wasn't part of the damage check or something. My thinking… these cars get used a lot, stuff never works perfectly, that sort of thing (my first time, remember).

    So we have the car for a week, barely use it, get by without being able to move the seat back and return it in the exact same condition. (on Monday June 11th). The same guy checks it over, sees nothing is different and on the same day I get an emailed receipt from Enterprise and my Excess Deposit is refunded in full.

    Now, almost four weeks later (Thursday 5th July) I get a PDF report in French emailed through to me from Enterprise's "Damage Recovery Unit" saying that (as far as I can work out – it's all in French) the seat chassis is broken, has been replaced, costing a total of €1,327,51 and therefore the full excess of €500 will be taken from my credit card in 14 days time. The report comes from a company called Dekra Expertise, in which the date of "accident" is recorded as 11th June and the "Date of examination" is 25th June.

    So where do I stand? The damage was there when we picked up – the agent himself saw it and didn't bat an eyelid. He himself checked the car on return, said everything was fine and we got our deposit back. And now, nearly a month later, they've changed their mind?! Is this even possible?!

    Was the car taken out of action as soon as we brought it back and has been with Dekra Expertise all this time? Have other people hired it since? (If it hadn't been damaged at our time of collection—which I suppose is the official line on their paperwork—then how do I know someone else hasn't done this?)

    So, are they trying it on, or am I up that certain creek without that certain implement? What's my next step? Write? Phone? Insist on a report in English?

    Current status:
    • drfrot
    • By drfrot 6th Jul 18, 8:52 AM
    • 16 Posts
    • 24 Thanks
    drfrot
    So where do I stand? The damage was there when we picked up – the agent himself saw it and didn't bat an eyelid. He himself checked the car on return, said everything was fine and we got our deposit back. And now, nearly a month later, they've changed their mind?! Is this even possible?!
    Originally posted by drfrot
    UPDATE: Called my credit card (thank you bit of my brain that chose credit card for payment!!) and they said this is pretty much standard practice from car hire companies these days. I have to dispute it in writing with the car company, then if they still charge me, dispute that charge in writing with the credit card… and they will refund the payment.

    What a terrible, terrible business model. Deliberately scam the consumer, safe in the knowledge that you'll get your money no matter what, 'cos the banks will cover your backside for you

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