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  • FIRST POST
    • swebb
    • By swebb 29th Jul 05, 8:20 PM
    • 1,029Posts
    • 595Thanks
    swebb
    Virgin Media Retention thread
    • #1
    • 29th Jul 05, 8:20 PM
    Virgin Media Retention thread 29th Jul 05 at 8:20 PM
    Following my phone call to NTL yesterday, I thought I ought to make people aware. Seeing some other postings, I decided to try and get a better deal for my broadband. I'm on 2MB @ 24.99 a month and have been a customer for 2 years. I phoned, mentioned Tiscali equivalent is 17.99 and got 3MB @ 17.50 for 3 months. I explained that in 3 months I'll be in the same situation, so why should I stay? The lady explained that this is the best offer she can do at the moment - the offers change and to ring back in 3 months. So basically, if you ring every 3 months you can get the better deal all the time - the lady confirmed this with me. 17.50 for 3 MB of broadband is very good. I think it's 37 a month normally. I don't mind ringing every 3 months if I can get this sort of deal. Thought this might be useful for others.
Page 1
  • jbar1610
    • #2
    • 30th Jul 05, 6:49 AM
    • #2
    • 30th Jul 05, 6:49 AM
    My brother contacted me the other day and asked about - dare I say it - BULLDOG broadband. I said that I had recommended them to a colleague at work and the colleague had signed up but he is yet to hit 8meg download speed - possible exchange problem.

    Anyway to cut a long story short - I signed up with bulldog and rang NTL to cancel the B/B, They asked why I was canceling and I mentioned Bulldog - they said that I could have the 3meg B/B for NOTHING for three months then a reduced rate of 29.99 for the year. I will be ringing back in 3 months to see what they can do for me again.

    I then cancelled bulldog - sent 3 emails - forget trying to ring them couln`t get through - there customer service is absolutly appalling!! worse then NTL`s

    BTW - I was on 2meg for 12.50 for 6month!!
    A shadowy flight into the dangerous world of a man who does not exist.

    A young loner on a crusade to champion the cause of the innocent,
    the helpless, the powerless, in a world of criminals who operate above the law.
  • arae24
    • #3
    • 30th Jul 05, 9:27 AM
    • #3
    • 30th Jul 05, 9:27 AM
    I have just spoken to NTL and asked for a better deal on my broadband. I stated that I have been a customer for about 3 years and I'm out of contract. I'm currently on the 1mb package for 17.99. I asked if was possible to have the discount that new customers were getting offered on their website which is 9.99 for 1mb for 1 year. To my surprise they did it no questions asked!
    • princessmoneysaver
    • By princessmoneysaver 30th Jul 05, 8:06 PM
    • 15,630 Posts
    • 321,712 Thanks
    princessmoneysaver
    • #4
    • 30th Jul 05, 8:06 PM
    • #4
    • 30th Jul 05, 8:06 PM
    Great thanks, will have to phone them up on Monday to see if I can get mine cheaper.

    Yvonne
    • philldutton
    • By philldutton 31st Jul 05, 6:16 AM
    • 178 Posts
    • 323 Thanks
    philldutton
    • #5
    • 31st Jul 05, 6:16 AM
    • #5
    • 31st Jul 05, 6:16 AM
    I only have broadband from NTL (24.99 a month package), but have been with them for about 7/8 years now, do you reckon they'd give me a reduction if I phoned up?
  • arae24
    • #6
    • 31st Jul 05, 7:25 AM
    • #6
    • 31st Jul 05, 7:25 AM
    do your homework first then give customer services a ring, tell them that as you are out of contract there seem to be better deals out there. or do as I did mention the special offer they have for their new customers which is 9.99 for 1meg broadband for a year. they should oblige as they dont want to lose customers. good luck.
    Last edited by arae24; 31-07-2005 at 7:27 AM.
    • jockettuk
    • By jockettuk 31st Jul 05, 7:53 AM
    • 5,691 Posts
    • 7,843 Thanks
    jockettuk
    • #7
    • 31st Jul 05, 7:53 AM
    • #7
    • 31st Jul 05, 7:53 AM
    do your homework first then give customer services a ring, tell them that as you are out of contract there seem to be better deals out there. or do as I did mention the special offer they have for their new customers which is 9.99 for 1meg broadband for a year. they should oblige as they dont want to lose customers. good luck.
    by arae24
    i rang them up after reading lots of deals on here and on the leaflets they sending me through with my bill.. i complained that the 3 for 30 quid was no good to me as wanted the family package on the tv.. after some haggling with them i eventually got the deal a lot of people have and thats free 1mb broadband for a yr.. saving approx 215 a yr.. roll on next yr see what i can get
    ive been with them for all services for abt 8yrs so i thought it was abt time they gave me a deal..
    Those we love don't go away,They walk beside us every day,Unseen, unheard, but always near,
    Still loved, still missed and very dear
    Our thoughts are ever with you,Though you have passed away.And those who loved you dearly,
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    • feed_me_chocs
    • By feed_me_chocs 31st Jul 05, 7:54 AM
    • 148 Posts
    • 70 Thanks
    feed_me_chocs
    • #8
    • 31st Jul 05, 7:54 AM
    • #8
    • 31st Jul 05, 7:54 AM
    I have been watching this thread and similar ones with interest.....

    I have also been with ntl for a good few years and am currently on their 2mb broadband package. Surely I'm right in saying though, that if people elected to upgrade from their old 750k package to their 2mb package (presumably the same with other upgrades?), ntl in effect made people sign up a a further 12 month minimum contract period?
    • NickMidgley
    • By NickMidgley 31st Jul 05, 8:14 AM
    • 1,178 Posts
    • 516 Thanks
    NickMidgley
    • #9
    • 31st Jul 05, 8:14 AM
    • #9
    • 31st Jul 05, 8:14 AM
    I have been watching this thread and similar ones with interest.....

    I have also been with ntl for a good few years and am currently on their 2mb broadband package. Surely I'm right in saying though, that if people elected to upgrade from their old 750k package to their 2mb package (presumably the same with other upgrades?), ntl in effect made people sign up a a further 12 month minimum contract period?
    by feed_me_chocs
    I upgraded from 750k to 2Mb and they didn't mention this or ask me to sign anything, and I've just checked their T&C's and it doesn't mention anything about it there either. As a lot of people were upgraded automatically, without them having to contact NTL, I'd be surprised if this counted as a "new" contract.
    • elaine373
    • By elaine373 31st Jul 05, 9:21 AM
    • 1,370 Posts
    • 4,382 Thanks
    elaine373
    I upgraded from 750k to 2Mb and they didn't mention this or ask me to sign anything, and I've just checked their T&C's and it doesn't mention anything about it there either. As a lot of people were upgraded automatically, without them having to contact NTL, I'd be surprised if this counted as a "new" contract.
    by NickMidgley

    i agree, its an upgrade not a new contract.
  • zappyzoo
    Ntl
    I have been chopping and changing my Tv package and Broadband with NTL for the last 2 years + after the first year contarct expired.
    They always offer me the new customers offers. currently I am on the free Sports Tv, family package 27.00 and 10.00 per month 1MB broadband for 1 year. I can change again whenever I like but will find it hard to beat the current deal. We will see
    • swebb
    • By swebb 31st Jul 05, 9:52 PM
    • 1,029 Posts
    • 595 Thanks
    swebb
    I have been watching this thread and similar ones with interest.....

    I have also been with ntl for a good few years and am currently on their 2mb broadband package. Surely I'm right in saying though, that if people elected to upgrade from their old 750k package to their 2mb package (presumably the same with other upgrades?), ntl in effect made people sign up a a further 12 month minimum contract period?
    by feed_me_chocs

    I was in almost exactly the same position and it worked for me. Just quote the Tiscali price and they will give you a deal. There was no debate or anything when I phoned - she just gave me a cheaper price for the 2mb. I said how about the 3 mb and got that for 17.50. I started the conversation by saying I was thinking of leaving NTL as I'd seen a better offer...
    • swebb
    • By swebb 31st Jul 05, 9:54 PM
    • 1,029 Posts
    • 595 Thanks
    swebb
    I only have broadband from NTL (24.99 a month package), but have been with them for about 7/8 years now, do you reckon they'd give me a reduction if I phoned up?
    by philldutton

    Most definately... See my last post to see how I started the conversation.
    • fayraz
    • By fayraz 1st Aug 05, 11:20 AM
    • 611 Posts
    • 58 Thanks
    fayraz
    I only have broadband from NTL (24.99 a month package), but have been with them for about 7/8 years now, do you reckon they'd give me a reduction if I phoned up?
    by philldutton
    I just rang NTL, told them I am on 1mb BB for 17.99 and Tiscali are doing 2mb BB for the same price, they said they could do 2mb for 19.99 for 6 months.

    But I said you also have an offer of 9.99 per month for 1mb BB for 12 months and they said yes, so I elected for that instead.
    • the devil made me do it
    • By the devil made me do it 1st Aug 05, 11:23 AM
    • 5,433 Posts
    • 2,258 Thanks
    the devil made me do it
    brilliant!!!!! think i might give it a whirl. wot department did you telephone??
    • zzzLazyDaisy
    • By zzzLazyDaisy 1st Aug 05, 11:29 AM
    • 12,134 Posts
    • 18,762 Thanks
    zzzLazyDaisy
    But I said you also have an offer of 9.99 per month for 1mb BB for 12 months and they said yes, so I elected for that instead.
    by fayraz
    I am currently on unlimited BB. I do not download music or films, but I do spend a lot of time on the internet (especially on MSE!!!)

    How do I work out if 1mb is enough?

    Thanks
    • fayraz
    • By fayraz 1st Aug 05, 11:42 AM
    • 611 Posts
    • 58 Thanks
    fayraz
    brilliant!!!!! think i might give it a whirl. wot department did you telephone??
    by the devil made me do it
    I just rang their normal number which is 08000 522 000 and selected the option for 'package changes', went through to a nice lady who told me the offers they had on at the moment and I just picked one.
    • fayraz
    • By fayraz 1st Aug 05, 11:46 AM
    • 611 Posts
    • 58 Thanks
    fayraz
    I am currently on unlimited BB. I do not download music or films, but I do spend a lot of time on the internet (especially on MSE!!!)

    How do I work out if 1mb is enough?

    Thanks
    by zzzLazyDaisy
    If you do not download and just surf on the net, the 1MB BB will be fine because they have a 3GB cap on it (not enforced at the moment).

    I do download and stream video or music a lot and it's fine for me, NTL have not contacted me or charged me extra.
    • the devil made me do it
    • By the devil made me do it 1st Aug 05, 12:07 PM
    • 5,433 Posts
    • 2,258 Thanks
    the devil made me do it
    Hurrah. I'm now 9.99 too. That's 10 in my pocket and with my new cheap calls I'll be in the money
    Last edited by the devil made me do it; 01-08-2005 at 2:50 PM.
    • Altarf
    • By Altarf 1st Aug 05, 6:03 PM
    • 2,881 Posts
    • 1,701 Thanks
    Altarf
    Just called customer retentions, to enquire about canceling my phone and 2MB broadband. When asked why, told them that Plusnet were offering 2MB for 14.99.

    After a few minutes they came back and offered 2MB BB for 19.99 for 12 months. After declining their offer saying that the Plusnet's service appeared better than theirs, they came back and offered free line rental for 12 months. So now paying 24.99 instead of 35.49 per month for the next year.

    I did get the feeling though that there were limitiations on what they could offer, and they didn't want to give me BB that cheap, so fiddled it by offering the free line rental instead.
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