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  • FIRST POST
    • Robertthomas
    • By Robertthomas 8th Nov 18, 4:41 PM
    • 2Posts
    • 0Thanks
    Robertthomas
    Banking phone scam
    • #1
    • 8th Nov 18, 4:41 PM
    Banking phone scam 8th Nov 18 at 4:41 PM
    My elderly father in law has just fallen for a sophisticated phone scam, pretending to be his bank and transferred out 100,000. After getting in touch with his actual bank's fraud team, they rejected his case within 24 hours! Does any one have any advice as to which specialist I could talk to, in order to challenge this decision.
Page 1
    • 18cc
    • By 18cc 8th Nov 18, 5:17 PM
    • 858 Posts
    • 578 Thanks
    18cc
    • #2
    • 8th Nov 18, 5:17 PM
    • #2
    • 8th Nov 18, 5:17 PM
    Problem is presumably he requested the transfer and the bank did as he requested so what grounds are you using to complain to the bank ?
    • Nasqueron
    • By Nasqueron 8th Nov 18, 5:34 PM
    • 5,996 Posts
    • 3,635 Thanks
    Nasqueron
    • #3
    • 8th Nov 18, 5:34 PM
    • #3
    • 8th Nov 18, 5:34 PM
    Aren't the banks supposed to challenge things like this before they send? I could be remembering this wrong
    • worried jim
    • By worried jim 8th Nov 18, 5:40 PM
    • 9,664 Posts
    • 14,876 Thanks
    worried jim
    • #4
    • 8th Nov 18, 5:40 PM
    • #4
    • 8th Nov 18, 5:40 PM
    Aren't the banks supposed to challenge things like this before they send? I could be remembering this wrong
    Originally posted by Nasqueron
    If he turned up in a branch asking to transfer or withdraw 100k and looked distressed then the staff should have a chat. If it's a request via online banking then the bank is fulfilling a customer request.

    Banks even advertise on tv that they will never call up and ask you to transfer money and what to do if you do get one of these calls. You may have seen the recent Barclays campaign highlighting this scam.

    https://m.youtube.com/watch?v=vPJ6irUDmHI
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • Tallaght
    • By Tallaght 8th Nov 18, 5:51 PM
    • 742 Posts
    • 596 Thanks
    Tallaght
    • #5
    • 8th Nov 18, 5:51 PM
    • #5
    • 8th Nov 18, 5:51 PM
    Which bank was it ?
    • gt94sss2
    • By gt94sss2 8th Nov 18, 5:53 PM
    • 4,079 Posts
    • 1,898 Thanks
    gt94sss2
    • #6
    • 8th Nov 18, 5:53 PM
    • #6
    • 8th Nov 18, 5:53 PM
    Have a look at:

    https://www.thisismoney.co.uk/money/beatthescammers/article-5470187/New-rules-protect-victims-bank-fraud-following-crackdown.html

    https://www.moneysavingexpert.com/news/2018/02/new-protection-for-victims-of-cash-transfer-scams/
    • jonesMUFCforever
    • By jonesMUFCforever 8th Nov 18, 6:55 PM
    • 25,318 Posts
    • 12,548 Thanks
    jonesMUFCforever
    • #7
    • 8th Nov 18, 6:55 PM
    • #7
    • 8th Nov 18, 6:55 PM
    Which bank lets you transfer 100k by telephone banking?
    What goes around - comes around
    give lots and you will always receive lots
    • bengal-stripe
    • By bengal-stripe 8th Nov 18, 7:13 PM
    • 3,208 Posts
    • 2,109 Thanks
    bengal-stripe
    • #8
    • 8th Nov 18, 7:13 PM
    • #8
    • 8th Nov 18, 7:13 PM
    Which bank lets you transfer 100k by telephone banking?
    Originally posted by jonesMUFCforever
    I was asking the same thing myself.

    Furthermore, who has 100k hanging around in a current account to transfer the dosh 'just-like-that' onto some other account?
    • Terry Towelling
    • By Terry Towelling 8th Nov 18, 7:35 PM
    • 706 Posts
    • 563 Thanks
    Terry Towelling
    • #9
    • 8th Nov 18, 7:35 PM
    • #9
    • 8th Nov 18, 7:35 PM
    My elderly father in law has just fallen for a sophisticated phone scam, pretending to be his bank and transferred out 100,000. After getting in touch with his actual bank's fraud team, they rejected his case within 24 hours! Does any one have any advice as to which specialist I could talk to, in order to challenge this decision.
    Originally posted by Robertthomas
    Unless you have power of attorney or are given written permission by your FIL to get involved then you can't challenge anything.

    How sophisticated was the scam? What has your FIL been able to tell you about it? How did the scammers know he had 100K on hand - and was it really all in a single current account?
    • Robertthomas
    • By Robertthomas 8th Nov 18, 8:35 PM
    • 2 Posts
    • 0 Thanks
    Robertthomas
    Really useful thanks, obviously not giving the full details and just wanted a steer in the right direction, cheers
    • colsten
    • By colsten 8th Nov 18, 9:51 PM
    • 9,392 Posts
    • 8,331 Thanks
    colsten
    Which bank lets you transfer 100k by telephone banking?
    Originally posted by jonesMUFCforever
    The COOP, Metro, Santander, Virgin Money or Ebury for instance. wouldn't be surprised if Halifax and Lloyds did, too, as they allow SOs to be set up over the phone for such amounts

    http://www.fasterpayments.org.uk/about-us/personal-transaction
    • badger09
    • By badger09 9th Nov 18, 11:19 AM
    • 6,390 Posts
    • 5,801 Thanks
    badger09
    I was asking the same thing myself.

    Furthermore, who has 100k hanging around in a current account to transfer the dosh 'just-like-that' onto some other account?
    Originally posted by bengal-stripe
    I will, probably next Friday when the sale of my late sister's house completes. I will probably use the 100k limit at Santander to distribute to the beneficiaries.

    OK, maybe not 'just-like-that' as you imply, but not unique.
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