Topcashback Questions & Answers

molerat wrote: »

2 of mine from 24 & 25 Sep have now tracked. Still missing some from 2 Oct though.

The 2 Oct ones have now tracked.

TopCashBack_Company_Representative wrote: »

Hi everyone,

@MrChips – I am afraid when we’re not related back as the last referrer someone else’s cookie or a voucher code has got in the way and they will be paid. There’s nothing we can do to convince the tracking network otherwise. As much as we’d like to help you further, unfortunately, this is not something we can do.

I appreciate you taking the time to discuss this issue. In my case, TCB have told me that there is no other third party - Expedia are simply claiming I clicked through to them directly. But TCB have a record of the click through so not sure how to breach this impasse :wall:

TopCashBack_Company_Representative wrote: »

Hi everyone,

@MrChips – I am afraid when we’re not related back as the last referrer someone else’s cookie or a voucher code has got in the way and they will be paid. There’s nothing we can do to convince the tracking network otherwise.

So no further checks will be made by the merchant? They'll blindly pay out to the referrer of the last cookie?

thor wrote: »

So no further checks will be made by the merchant? They'll blindly pay out to the referrer of the last cookie?

antrobus wrote: »

That's the way affiliate marketing works. If the merchant has recorded the sale as being referred by party A, the are going to reject a claim for commission on the same sale by party B.

What else do you expect the merchant to do?

Let's not forget, Expedia aren't claiming another referrer, they are stating the purchaser (MrChips) went direct.
Easy enough to check where the link came from, giving exact time and date.

I've just found out today I've had a genuine and valid financial purchase declined on my TCB account. No reason given, but I have an idea due to the stupidity of the offer.
Tomorrow morning I'll start my mis-selling complaint.
Screenshots and tracking history saved.
I'll update accordingly. But I'll be chasing for my £84 and compensation.

antrobus wrote: »

Well I was replying to Thor. But that would be the same difference.

I agree, it would be similar.
Between the merchant, Affiliate Network and cashback site (TCB here), someone is stating there was no affiliate link.
Yet, the TCB history shows a link to the merchant.

I had a similar issue with another site (not TCB), when they stated they couldn't see a click from their site to the merchant.
I sent a copy of the affiliate link (from my history) and they sobered up and paid up.
Where's there's money, there will always be 'skullduggery', there always has been and always will be.
Cover your back and take evidence.

Thanks for the 'good luck', but I've been here many times with TCB financial transactions and won every single one.
Potentially I have another couple of iffy financial transactions I'm monitoring with (taken via TCB) and one via Quidco (their exclusive).
A positive is, there are some honourable merchants out there.
The dodgy ones will always be challenged though, when needed.


Update: - on the ball this morning and my mis-selling complaint has been raised.
Surprisingly, I wasn't given the 'it's not us Guv' garbage, but I was asked why TCB declined my cashback. I informed them it was either them or their agents that declined it.