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  • FIRST POST
    • HonmaDP
    • By HonmaDP 17th Jun 19, 9:42 AM
    • 67Posts
    • 23Thanks
    HonmaDP
    Massive data breach
    • #1
    • 17th Jun 19, 9:42 AM
    Massive data breach 17th Jun 19 at 9:42 AM
    Hi all

    My mortgage company have sent me details in the post of another couples mortgage (Address, monthly amount etc..)

    If was a letter sent with ours in the same envelope.

    What authority should I report this data breach to?
Page 1
    • silvercar
    • By silvercar 17th Jun 19, 9:50 AM
    • 39,204 Posts
    • 163,035 Thanks
    silvercar
    • #2
    • 17th Jun 19, 9:50 AM
    • #2
    • 17th Jun 19, 9:50 AM
    It isn't really "massive" as only one person's details have been breached and then only to one person.

    Complain to the mortgage company. You could forward to correspondence to the correct person, so they know their data was released to someone else if you want. They have been wronged more than you.
    • ACG
    • By ACG 17th Jun 19, 10:24 AM
    • 19,174 Posts
    • 10,773 Thanks
    ACG
    • #3
    • 17th Jun 19, 10:24 AM
    • #3
    • 17th Jun 19, 10:24 AM
    You would report it to the ICO, but that seems a bit overkill for what is presumably just a simple mistake for one customer. As above, it is not really massive.

    If you report it to the lender, they have an obligation to report it to the ICO anyway.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • davidmcn
    • By davidmcn 17th Jun 19, 10:47 AM
    • 11,983 Posts
    • 13,379 Thanks
    davidmcn
    • #4
    • 17th Jun 19, 10:47 AM
    • #4
    • 17th Jun 19, 10:47 AM
    It's not a massive data breach, it's two pieces of paper stuck together.
    • MEM62
    • By MEM62 17th Jun 19, 11:02 AM
    • 2,516 Posts
    • 2,163 Thanks
    MEM62
    • #5
    • 17th Jun 19, 11:02 AM
    • #5
    • 17th Jun 19, 11:02 AM
    Hi all

    My mortgage company have sent me details in the post of another couples mortgage (Address, monthly amount etc..)
    An unfortunate error.
    If was a letter sent with ours in the same envelope.
    Oh dear

    What authority should I report this data breach to?
    None. Just return it the mortgage company with a note pointing out the error.
    Originally posted by HonmaDP
    You need to redefine your understanding of the word 'massive'.
    • tehone
    • By tehone 17th Jun 19, 11:07 AM
    • 258 Posts
    • 118 Thanks
    tehone
    • #6
    • 17th Jun 19, 11:07 AM
    • #6
    • 17th Jun 19, 11:07 AM
    Agreed with all the points above about your understanding of massive!!

    The mortgage company will have a Data Protection Officer (DPO), details of which will be on their web site - contact them with the details
    • HonmaDP
    • By HonmaDP 17th Jun 19, 11:36 AM
    • 67 Posts
    • 23 Thanks
    HonmaDP
    • #7
    • 17th Jun 19, 11:36 AM
    • #7
    • 17th Jun 19, 11:36 AM
    God knows who they have sent my details to??!!!!

    I’ve complained demanding significant compensation.
    • davidmcn
    • By davidmcn 17th Jun 19, 11:41 AM
    • 11,983 Posts
    • 13,379 Thanks
    davidmcn
    • #8
    • 17th Jun 19, 11:41 AM
    • #8
    • 17th Jun 19, 11:41 AM
    God knows who they have sent my details to??!!!!
    Originally posted by HonmaDP
    Apparently they sent your details to you:

    If was a letter sent with ours in the same envelope.
    Originally posted by HonmaDP
    I’ve complained demanding significant compensation.
    Why, what loss have you suffered?
    • ACG
    • By ACG 17th Jun 19, 11:42 AM
    • 19,174 Posts
    • 10,773 Thanks
    ACG
    • #9
    • 17th Jun 19, 11:42 AM
    • #9
    • 17th Jun 19, 11:42 AM
    God knows who they have sent my details to??!!!!

    Iíve complained demanding significant compensation.
    Originally posted by HonmaDP
    They sent it to you...

    If was a letter sent with ours in the same envelope.
    I used to work in complaints for a bank, trust me when I say these people are used to dealing with chancers. They will pull your argument to pieces in seconds. Good luck on the significant compensation.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • Rainbowgirl84
    • By Rainbowgirl84 17th Jun 19, 11:43 AM
    • 974 Posts
    • 1,699 Thanks
    Rainbowgirl84
    It's yet another troll guys.
    • Twopints
    • By Twopints 17th Jun 19, 11:44 AM
    • 1,616 Posts
    • 2,528 Thanks
    Twopints
    Apparently they sent your details to you:



    Why, what loss have you suffered?
    Originally posted by davidmcn
    All sense (of proportion)?

    Not even wrong
    • MEM62
    • By MEM62 17th Jun 19, 12:31 PM
    • 2,516 Posts
    • 2,163 Thanks
    MEM62
    I’ve complained demanding significant compensation.
    Originally posted by HonmaDP



    You have just lost any chance on anyone taking you seriously from this point onward.
    • anfieldred
    • By anfieldred 17th Jun 19, 1:19 PM
    • 259 Posts
    • 2,680 Thanks
    anfieldred
    Significant compensation for what? Sending you a piece of paper that you could return to sender/destroy?

    How much is significant? Could do with knowing so I know how much to demand off all the junk mail senders
    • stripeyfox
    • By stripeyfox 17th Jun 19, 1:21 PM
    • 397 Posts
    • 413 Thanks
    stripeyfox
    that didn't happen...
    • amnblog
    • By amnblog 17th Jun 19, 1:24 PM
    • 11,176 Posts
    • 4,478 Thanks
    amnblog
    Lets hope the complaint was not miss addressed.
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • haras_nosirrah
    • By haras_nosirrah 17th Jun 19, 1:25 PM
    • 1,812 Posts
    • 3,072 Thanks
    haras_nosirrah
    all that has happened is 2 pages have been stuck together when the machine or a person has put it in an envelope

    They haven't sent your details anywhere - there is no mass data breach.

    People are fallible and make mistakes and you won't get a massive compensation claim for this. There is no loss to you. There is the potential for compensation to be paid to the person whose details were sent to you but you are not an injured party in this.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
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