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  • FIRST POST
    • Former MSE Nick
    • By Former MSE Nick 21st Aug 15, 4:54 PM
    • 254Posts
    • 78Thanks
    Former MSE Nick
    Our new Broadband Haggling guide - please share your feedback
    • #1
    • 21st Aug 15, 4:54 PM
    Our new Broadband Haggling guide - please share your feedback 21st Aug 15 at 4:54 PM


    Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Nick
Page 4
    • Colin_Maybe
    • By Colin_Maybe 26th May 19, 1:57 PM
    • 4,606 Posts
    • 2,686 Thanks
    Colin_Maybe
    Lost ALR is around £110 then you need to factor in BT line installation cost (free with Sky) and then you have the slight speed reduction as well, so is it worth it?
    Originally posted by pphillips
    Only you can answer that question.
    • compannie
    • By compannie 22nd Jul 19, 7:45 PM
    • 3 Posts
    • 1 Thanks
    compannie
    Problem contacting Virgin Media
    Been with Virgin for years. Paying top dollar for broadband and free weekend calls. Saw Martin's email with £19 incl line rental, but Oomph upgrade deals also available. Asked Virgin to upgrade me. Now I can't get through. I'm blocked. Why should I pay £44 when upgrade allows 100mbps for £33? How do I get them to respond? Any help appreciated.
    • Colin_Maybe
    • By Colin_Maybe 22nd Jul 19, 7:55 PM
    • 4,606 Posts
    • 2,686 Thanks
    Colin_Maybe
    Been with Virgin for years. Paying top dollar for broadband and free weekend calls. Saw Martin's email with £19 incl line rental, but Oomph upgrade deals also available. Asked Virgin to upgrade me. Now I can't get through. I'm blocked. Why should I pay £44 when upgrade allows 100mbps for £33? How do I get them to respond? Any help appreciated.
    Originally posted by compannie
    How do you mean you're blocked?
    • Jst86
    • By Jst86 13th Sep 19, 12:08 PM
    • 1 Posts
    • 0 Thanks
    Jst86
    More Success With Virgin
    Hello,

    I've also recently had success with Virgin. Signed up for their 100MB broadband deal last year which was £29 p/m for new customers. That contract was due to end in October at which point my bill would have gone up to £47 p/m, so I phoned them up fully expecting to close my account and go for the latest Vodaphone deal for £23 p/m for 18 months @ a speed of 65MB + £60 fee to change my line from fibre to home, to fibre to cabinet, which all the other companies use apart from Virgin in my area.. so a total of £28 p/m for a lower speed and a long contract.

    It took 4 disconnected lines, being fed some wrong information, a callback which never happened, and a 30 minute wait to be transfered to an "account specialist" who I guess have the power to cut your bills in half. But they eventually offered me £30 for 6 months then an increase to £33 for the next 6 months @ a speed of 100MB. So a shorter contract and only paying £42/year more than the best deal for a much faster speed. I'm happy with that.

    Perhaps I could have haggled instead of taking their first offer, but I had valued their service at £33p/m maximum, so getting less than that was a win in my book.. and certainly much better than the £47p/m they were going to put me on!
    • RichardLP
    • By RichardLP 15th Sep 19, 10:57 AM
    • 8 Posts
    • 3 Thanks
    RichardLP
    Haggling only works if there is effective competition.

    I was delighted when I was informed by the ‘Superfast Cornwall’ project that I would be getting a full fibre connection to my property.

    Rather less delighted to discover there is no effective competition, as all the providers from the comparison sites are unable to offer me a service when I give them my property details.

    So I’m stuck with just whatever BT choose to offer me.
    • mrsp1987
    • By mrsp1987 27th Sep 19, 4:36 PM
    • 796 Posts
    • 3,921 Thanks
    mrsp1987
    Unsuccessful Haggling with Virgin
    I’ve just plucked up the courage to phone Virgin Media to try and haggle a better dal. Been with them since 2016 and been out of contract for about 2 years. We had issues with out previous supplier, Sky, and I have to admit that VM’s Internet is faultless. Husband refuses to switch to another provider. Currently paying £51.50 for 100MB BB and landline, which we never use and don’t really care about.

    So, I ring and am very polite and say before I choose to cancel I’d like to know what VM can offer. Long silence whilst he checks and he come see bald with an offer of £43 per month but it includes TV. I don’t want to upgrade my package I just want a discount. We have Sky to TV and are very happy with them too. Again, he goes away and long silence then comes back and says that I’m on the best deal and they can’t do anything other than reduce the line rental by £3 for 6 months. He says that they’ve got the best speeds out there and that no-one Else compares and that other providers have hidden charges. I mention that they’re offering my package to new customers for £27 per month. He says customers are entitled to special offers and we were new customers once too and we’re getting the benefit of all the investment into the service and the excellent speeds.

    End up being non-committal and ending the call feeling really rather deflated actually. Did I do something wrong? Did I get someone who had run out deals to offer? I hear anecdotal stories that call handlers have quotas, maybe they’ve met theirs for this month?

    So I suppose I’m after advice. Is it worth me trying again next week and seeing if I get a different response or not bother? I did ask what would happen if I cancelled and my husband signed up as a new customer. I was told that I’d have to leave for 3 months before I could be a new customer and that if my husband signed up as a new customer their background checks would identity that I was a previous customer recently and it wouldn’t work. Do you also think this is true?

    Any advice would be appreciated. Never haggled before so I don’t know if I’ve gone about it all wrong and shot myself in the foot so please be kind x

    Edit: Husband now says he wouldn’t mind leaving Sky. Further research required but this may open doors
    Last edited by mrsp1987; 27-09-2019 at 4:51 PM. Reason: Additional information
    • pphillips
    • By pphillips 27th Sep 19, 4:53 PM
    • 613 Posts
    • 416 Thanks
    pphillips
    I was with VM for many years and the first thing I did when I wanted to haggle was to make sure I was speaking to the cancellations team (also called customer retentions). VM have changed their system recently so that, although you have pressed the option for cancellations on your phone keypad, they have actually put you through to customer service instead. Whats also a pain I've found is that some staff might refuse to put you through to that team so always say you are calling to cancel (even if you have no intention of cancelling). The other thing I would say is persistence. If they won't offer a discount then you can always say you will have a think about it (but call them back later to try again).
    Last edited by pphillips; 27-09-2019 at 4:57 PM.
    • dreaming
    • By dreaming 27th Sep 19, 5:15 PM
    • 867 Posts
    • 4,287 Thanks
    dreaming
    I recently got a £20 per month reduction from Virgin after ringing up to cancel. I first rang as I wasn't sure if I was still in contract (I wasn't) and the adviser said all they could offer was the £3pm reduction as above. I went away and looked at all the deals available, left it a couple of days then rang and said I wanted to cancel. I got put through to another extension (I guess "retentions" although they didn't say that) and spoke to a very fast-speaking adviser who initially strated to tell me how good their service was - "the best speed you can get" etc. I did tell her that this wasn't a good thing to be telling me as on that particular day we were having intermitent problems in our area. Anyway I quoted some of the deals I could get and said I was going to go ahead with cancellation when they she realised that they could offer me a £20pm reduction after all, starting immediately and she placed a "loyalty" credit of £15 on my account as well to bring this month's bill down. This is fixed for 18 months. I was quite happy with that as although it didn't match the cheapest I could get it was fairly close and saves me having to set up new account. I have though taken the time to set up a Gmail account (currently have Virginmedia ISP) so I can haggle again in future.
    • mrsp1987
    • By mrsp1987 27th Sep 19, 6:48 PM
    • 796 Posts
    • 3,921 Thanks
    mrsp1987
    I do wonder if I wasn’t put through to retentions. I just went through the automated menu. However, having now looked at the TV packages I know what I want (Bigger Bundle + sport) which as a new customer would be £72 per month. Don’t know what it’ll cost if I add it to my current package but it gives me more wiggle room I hope.
    Even if I don’t get it at £72 we’re currently paying £127 without Sky and Virgin so I’m pretty confident I’ll save some money
    • pphillips
    • By pphillips 27th Sep 19, 7:09 PM
    • 613 Posts
    • 416 Thanks
    pphillips
    I do wonder if I wasnít put through to retentions. I just went through the automated menu. However, having now looked at the TV packages I know what I want (Bigger Bundle + sport) which as a new customer would be £72 per month. Donít know what itíll cost if I add it to my current package but it gives me more wiggle room I hope.
    Even if I donít get it at £72 weíre currently paying £127 without Sky and Virgin so Iím pretty confident Iíll save some money
    Originally posted by mrsp1987
    I think that you could get offered the same price as new customers (but only because you will be upgrading your services and signing up to a new 12 month contract).
    • mrsp1987
    • By mrsp1987 27th Sep 19, 7:12 PM
    • 796 Posts
    • 3,921 Thanks
    mrsp1987
    That’s what I’m hoping. Rather than asking for a discount I’m upgrading. I’d be saving £55 per month if I can’l get it at £72. That would make me very happy...and smug
    • I luv cats
    • By I luv cats 27th Sep 19, 7:37 PM
    • 14,104 Posts
    • 72,483 Thanks
    I luv cats
    Re-contract Plusnet negotiation 12mth Fibre U/L £21.00 all-in (was on 19.99 ADSL 18mth) Free P+P.

    Have their mobile UL text / UL mins + 1.5 GB data for £5.25 (£5 last year before RPI this year)
    • Colin_Maybe
    • By Colin_Maybe 28th Sep 19, 8:12 AM
    • 4,606 Posts
    • 2,686 Thanks
    Colin_Maybe
    I do wonder if I wasnít put through to retentions. I just went through the automated menu. However, having now looked at the TV packages I know what I want (Bigger Bundle + sport) which as a new customer would be £72 per month. Donít know what itíll cost if I add it to my current package but it gives me more wiggle room I hope.
    Even if I donít get it at £72 weíre currently paying £127 without Sky and Virgin so Iím pretty confident Iíll save some money
    Originally posted by mrsp1987
    If you're paying £127 combined for Sky & Virgin then you're paying approximately £50 to £60 too much every single month and have been for years (£600-£720 per year).

    Throw those figures at your husband and then ignore his wishes.

    As you have one for TV & one for BB you can play them off against each other but you do have to be confident speaking to them. Never ever phone up and ask them 'what can you do for me' or 'can you help', they're businesses and their aim is to get as much money out of you as possible.

    Check what new customers get for Sky & Virgin TV/BB packages (make sure you can get all of the channels you want, Sky Atlantic for instance is not on Virgin) and then phone up either one and state that you want to cancel (none of this 'can you help nonsense). They'll ask why and you can give them the combined price and what you'll get for it, make them talk rather than fill in silences yourself. If it's not good enough then proceed with the cancellation, then phone up the other company and do exactly the same. You'll get much better offers from both and you'll need to decide which one suits.
    • Manymuckle
    • By Manymuckle 1st Oct 19, 10:29 AM
    • 1 Posts
    • 0 Thanks
    Manymuckle
    Now Broadband
    I had a really good deal with Now Broadband 36 mbps plus all inclusive calls costing £25 per month. This is coming to an end this month so just rang them. Straight off they offered me the same deal but costing £ 21.50 Per month. I didn't bother haggling!
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