Avro Energy reviews: Give your feedback

Currently in dispute with Avro. Moved to them in Sept. last year. Noticed in January that they hadn't taken any payments and emailed them. Later that day, without communication, they took a monthly payment much larger than that originally agreed. They then proposed even larger monthly payments, adding up to much more than the original yearly total, again without explanation. I stopped that and raised a formal complaint, but have had no further response. I suspect this will end up with the regulator. So having forgotten to initiate the Direct Debit mandate they then wanted total payment much higher than the original offer, without explanation. Not good.

Update in mid August. Zero communication from Avro, so went to Ofgem, who eventually agreed service had been inadequate and awarded a compensation payment and other remedial actions which Avro were supposed to implement within 28 days. Avro did nothing (again) so Ofgem are are now taking further action. Based on my experience, Avro are serially incompetent, incommunicative and unhelpful. Avoid.

AbbieCadabra wrote: »

started the switch from flow energy (very happy with them but just not competitive pricewise now), expected to complete 10.05.17. confirmation emails of account details/welcome info received straight away.

just one thing to be aware of, when completing form online for switch, bank account name field refuses to accept '&'. it will prevent the form from being completed with an error message of "minimum of 3 characters required"(sic). bit odd & frustrating until i'd sussed what was causing the error.

Same here. Moving from flow(connect 6)

Switched so dd comes out on the 1st May expect to be over by the 10th may.

I have been wiith Avro since 1 Sept. so far so good. The only thing so far is that they are a bit slow on their monthly on-line bills. I had to prompt them for the Decmenber bill and still waiting for the March bill.

zbnet2 wrote: »

I switched to Avro about 8 weeks ago. Got the initial Contract email through and notification of my online account logon a few days later; couldn't log on at that point, thought it was just an initial setup issue.

Waited a few weeks, thought the switch should have gone through by then, was curious why I still couldn't log in. Couldn't phone them as was working away, and anyway they only have Mon-Fri 9-5:30 helpdesk hours (very poor in this day and age).

Emailed them for help logging on, got a reply 5 days later(!!) to tell me I wasn't a customer - they had tried to take direct debit payment which had failed (don't know why, plenty of money in my account), so they dropped the contract with no notification to me.

Very very angry with this appalling level of customer service. Switched again to Toto, they at least have 8am-8pm telephone hours and hardly any more expensive.

not good, think anyone would be annoyed to say the least!

I've been able to log in to my account straight away, it just confirms address etc. & there's a flowchart of progress on the switch - switch date/when dd will be taken/meter reads will be asked for etc.

I have been with Avro for about six months now.

Switch was smooth.

Price was good. Cheaper than previous supplier.

Direct debit slightly lower than previously.

Switched DD date for me without fuss.

But big issue when asked them to take money from different bank account. Ended up missing a payment as Avro took it from old account despite cancelled DD and were not happy when I had it drawn back by the bank as breach of DD Guarantee.

Didn't give into their threat of fees for non payment, as it was their fault, Andy appear to be back on track again now after a double month payment.

See what next six months hold and then decide if the saving is worth the occasional issues.