Flight delay and cancellation compensation, Jet2.com ONLY

loukeal wrote: »

Hi,

we boarded jet2 flight from lanzarote to newcastle in march. everything was fine we got on the plane, doors were closed, seatbelts on and then the pilot told us actually we were not going anywhere as there was a problem with portuguese airspace. I complained to JET2 because they knew before we boarded that we were not going anywhere for at least 3 hours. The whole time that we sat on tarmac we were offered 1 small glass of warm water.

Okay, thanks for the further information.

It will all hinge on exactly what the 'problem' with Portuguese air space was. A quick on line search revealed nothing and AESA have said you had a valid claim so this could just be another 'red herring' thrown up by J2 in an effort to put you off.

Try putting your flight details into a couple of online flight checkers such as at Bott online. If they say it's a valid claim you can read up on using a NWNF solicitor, DIY. I don't think J2 have subscribed to an ADR provider.

Good luck.

loukeal wrote: »

computers had gone down in Portugal? i have checked on bott and they say the same as aesa 400 euro per passenger. my point more than anything with jet2 was that they knew we weren't going anywhere for that length of time so why board us?? and not offer us anything to eat! we weren't even allowed to buy anything!

I don't normally defend J2 so this goes against the grain.

It would be impossible to know how long the computers would be down I imagine.

When similar problems happen, all the airlines want to be in a 'ready to go position' as soon as clearance is given. If you were all wandering around the departure lounge you could add another hour to your delay.

So far as not being supplied with food and drinks, that is inexcusable. The regulations state that the airline has a duty of care to supply both after 2 hour of delay. Sat on a hot plane makes this all the more essential. You should have been supplied as required and as per the regs.

Had you been inside the terminal you could buy, and then claim back from J2, unfortunately as you were trapped, so to speak, you had no option.

The best way to complain about this flagrant disregard of both the passengers and the regs, is to contact the CAA who regulate such things.

Good luck.

the only reason I claimed was on the fact that they failed duty of care?? thanks for all your advice

Sounds just like my own recent complaint. No acknowledgment after 2 letters with all requested information sent to that address. Jet2 have really gone down in my estimation now. Here's to a successful escalation.

Hi all and Breng

Just to let you know Bott have emailed me to say they have had a response from Jet2 so will no longer be pursuing my case for the Tenerife flight due to exceptional circumstances. They've also confirmed theres no charge to me for any of this just to put your mind at rest Breng.

Hey ho was worth a try!