Flight delay and cancellation compensation, BA ONLY

MIA-LHR on Sat 05/05/18 (BA206 at 5.10pm)

Flight left roughly on time, but flew for about 4 hours up the coast then turned back to JFK due to electrical issues on the flight such as no overhead lighting in most of the plane or overhead lighting that wouldnt turn off, plus no lights in the toilets limited AC (boiling hot at the back where we were) and no ovens (so no food, unless you were in First Class, of course).

Then 2.5 hours sat on tarmac with no AC and still no lights (even less actually). No fix so at midnight were taken to BA 'Exec' lounge which has 1 coffee machine for 400 and only a few small sandwiches (note they haven't now provided food for all since 5pm).

A further 2 hours in here, before being told flight cancelled (tech and out of hours crew).

Then told no hotels in the Tri-State area, so bussed 1.45hrs to Connecticut Marriott (nice hotel actually). No food provided at all and of course at 4am there was nothing at the hotel till breakfast, but everyone was so tired nobody kicked up a fuss.

Day after was told being bussed back to JFK at 1pm then would be put onto next avail. flight, but having spoken with some yanks, they suggested calling 1-800-Airline - great call as the Brit on that line booked us on an AA flight that early evening and he re-booked our connection to Manchester.

Top and bottom, we arrived in Manchester about 24 hours late.

OK that's the story, now the Compensation question;

Eventually found the right page on BA website (well hidden) and made claim for lunch at JFK (I was very reasonable we only had McD's of about $30), and made a seperate claim on their EU261/04 form (I hadn't realised you could combine EU261 and the lunch claim but I'd already done the lunch one before I saw this).

These were on the system on 07/05/18 and I have 2x reference numbers so they do have them.

How long should I expect them to respond - they say somewhere 10 working days but I don't see why I should wait this long, it's a clear cut Tech issue and is not Extraordinary in any sense (It was more a 28-year old 747 that given the choice I'd send to die in the desert).

NB that aircraft finally took off again 3 days later and even then was 4 hours late!

Also note from my signature below, this isn't my first rodeo in the whole EU261/04 game, I took Thomson to Court a few years back and won that case for a 10 hour delay, hence my bullish attitude to 'I want my Compo now'.

jpsartre wrote: »

I've experienced everything from a few days to 6 weeks.

6 weeks, that's pathetic. :eek:

Might give them a call to show I'm not sitting back on this. All assuming I can find the right number and get through to the right person. No doubt BA will make that difficult too.:mad:

You should either get a full refund of your original BA flight and compensation under reg 261/2004. Or BA should reimburse you the costs of the new flight. And the compensation for the cancelled flight.