Virgin Media retention deals (post your haggling successes)

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  • Dave360180
    Dave360180 Posts: 134 Forumite
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    JasperAlex wrote: »
    I changed this quite easily on webchat. Only took a few minutes

    Worked well, thanks.
  • Dave360180
    Dave360180 Posts: 134 Forumite
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    Anon wrote: »
    This is the approach to take - CANCEL. Don’t just threaten to cancel. Don’t ask what deals they have and then come off the phone to think about it. When your contract is up, CANCEL. This starts a 30 day notice period. Then await the callback.

    Anyone have a feel for why some people do / don't get a call back?
  • JasperAlex
    JasperAlex Posts: 44 Forumite
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    Anon wrote: »

    An advanced technique (if your credit file can take it) is to apply to BT including a home line transfer as this adds another flag on your account that you are serious (as they notify Virgin) and escalates to a different outbound team.

    You can cancel the BT before install (no charges) and if it comes to it can cancel your Virgin cancellation if they haven’t phoned back.

    Why would applying to BT affect your credit file? Also, does anyone know whether some of the upfront BT fees e.g. current £9.99 delivery charge for the router can be added to the first bill or is it literally payable on order and if so, can these be refunded?
  • Anon
    Anon Posts: 14,545 Forumite
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    JasperAlex wrote: »
    Why would applying to BT affect your credit file? Also, does anyone know whether some of the upfront BT fees e.g. current £9.99 delivery charge for the router can be added to the first bill or is it literally payable on order and if so, can these be refunded?

    Applying for any financial agreement is shown on your credit file - applying for too many services/financial products in a short space of time can impact on your ability to apply for other services (see MSE articles).

    Yes you can add the delivery to your first bill, so it is not payable if you cancel before install/delivery.
  • Anon
    Anon Posts: 14,545 Forumite
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    edited 6 January 2018 at 11:27PM
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    daveandgem wrote: »
    Anyone have a feel for why some people do / don't get a call back?

    The impression you get is most people get the call back - there doesn’t seem to be any pattern for those that don’t (not contract value or length of time with them).
  • infil50
    infil50 Posts: 17 Forumite
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    I'm in the same position. Paying £30 for 200mb full house massive increase coming my way end of February. Doubt very much I'll get anything like the same deal.
  • hpmann
    hpmann Posts: 54 Forumite
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    hpmann wrote: »
    My deal is about to end for broadband so I called them and cancelled, best they could do was £24 for 100mg which I declined after reading the comments on this thread - will be interesting to see if I get a call from retentions... lol

    Got the call yesterday and was offered 100mb for £28 which I declined, so was offered 50mb for £23 with two months free which I accepted, so works out at just over £19 - still waiting for the confirmation email but the credit has already been applied to my account :)
  • Dave360180
    Dave360180 Posts: 134 Forumite
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    Hpmann, great. They called you within one day then ?
  • hpmann
    hpmann Posts: 54 Forumite
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    daveandgem wrote: »
    Hpmann, great. They called you within one day then ?

    I cancelled Thursday evening, I’m glad they did because VM is my only real option where I live
  • hilburs
    hilburs Posts: 2 Newbie
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    I was paying £107 per month approx.
    for
    Full House TV (1 old V+ Box and 1 TiVo Box)
    70 mbps broadband (type 2 router)
    and evening and weekends phone, - never use it!

    I called today went though to the "thinking of leaving us" option told them I wasn't happy paying so much I had been a customer for more than 10 years blah blah. they guy was really friendly and helpful said we should always call if not happy with deal.

    So I am now paying £67.50/month for 12 months (£77.50 after that) for
    Weekend calls telephone (dont use it anyway)
    100mbps "Vivid Optical Fibre 100" broadband (inc New 3 router as we are currently on a #2)
    Keeping "Full house" TV, including new TiVo 6 box (getting rid of old V+ box, and keeping TiVo Box)


    THANKS TO EVERYONE WHO POSTED BEFORE I'M QUITE HAPPY NOW!
    :T
    :j
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