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  • FIRST POST
    • samfuller1
    • By samfuller1 6th Apr 17, 2:00 PM
    • 14Posts
    • 5Thanks
    samfuller1
    Leevalley Velopark Parking Fine
    • #1
    • 6th Apr 17, 2:00 PM
    Leevalley Velopark Parking Fine 6th Apr 17 at 2:00 PM
    My partner parked at the velopark a couple of weeks ago, called the number on the machine and paid over the phone for 2 hours (the money went out of her account). She got a ticket through the post a week or so later. She appealed it, sending them evidence and they have responded rejecting the appeal and said she cannot appeal again and that she hadn't paid for the total time she was there, which is definitely not true because we were there for an hour and half max. She paid the fine once she heard from them today which I know makes things harder but she didn't want them to put it up or deal with legal fees so I'm going to try and get it overturned on her behalf.

    What would you do? She is 100% not in the wrong here but I'm not sure what to do, the information about the car park on Google is non-existent.
Page 1
    • tykesi
    • By tykesi 6th Apr 17, 3:20 PM
    • 1,944 Posts
    • 2,725 Thanks
    tykesi
    • #2
    • 6th Apr 17, 3:20 PM
    • #2
    • 6th Apr 17, 3:20 PM
    You've paid - that's the end of it.

    No point spending any more time on it, treat it as a very expensive lesson and read the "Newbies" sticky thread at the top of this board for guidance on what to do if this ever happens again.
    • pogofish
    • By pogofish 6th Apr 17, 3:22 PM
    • 8,999 Posts
    • 9,375 Thanks
    pogofish
    • #3
    • 6th Apr 17, 3:22 PM
    • #3
    • 6th Apr 17, 3:22 PM
    If she paid the ticket, then there isn't much more you can do, short of learning an expensive lesson. Overturning paid tickets is next to impossible in both legit/legal and private scenarios.

    Who issued the ticket - council or a private company?

    If it was a private company, then get stuck-in to the Newbies Sticky at the top of this forum to inform yourself properly and be prepared for the future. In fact, do it anyway because just now, you and your partner are simply fresh meat for the scammers.
    • The Slithy Tove
    • By The Slithy Tove 6th Apr 17, 3:45 PM
    • 3,430 Posts
    • 5,033 Thanks
    The Slithy Tove
    • #4
    • 6th Apr 17, 3:45 PM
    • #4
    • 6th Apr 17, 3:45 PM
    they have responded rejecting the appeal and said she cannot appeal again...
    She paid the fine once she heard from them
    Originally posted by samfuller1
    Depending on who actually issued the charge, they should have said that there is a further appeals process (POPLA or IAS if private, but there's even another stage for council tickets). If they haven't offered that further appeal, then they have misled your partner, and so any payment could be challenged. It'll take a great deal of effort to do so, though.

    Who EXACTLY issued the ticket?
    What did the rejection letter say VERBATIM?
    • fisherjim
    • By fisherjim 6th Apr 17, 4:11 PM
    • 3,228 Posts
    • 4,988 Thanks
    fisherjim
    • #5
    • 6th Apr 17, 4:11 PM
    • #5
    • 6th Apr 17, 4:11 PM
    Facts don't seem to add up here, if this is Lee Valley Velodrome the car park is run by Parking Eye.

    https://www.visitleevalley.org.uk/en/content/cms/london2012/velo-park/plan-your-visit/
    • samfuller1
    • By samfuller1 6th Apr 17, 4:42 PM
    • 14 Posts
    • 5 Thanks
    samfuller1
    • #6
    • 6th Apr 17, 4:42 PM
    • #6
    • 6th Apr 17, 4:42 PM
    @FisherJim thanks for the link. Strange that it says 4 hours free parking, very bizarre. I was there for a duathlon which lasted an hour. My wife met me approximately 15 minutes before it started and we left within 15 minutes of it finishing, hence my 1.5 hour estimate.
    • samfuller1
    • By samfuller1 6th Apr 17, 4:54 PM
    • 14 Posts
    • 5 Thanks
    samfuller1
    • #7
    • 6th Apr 17, 4:54 PM
    • #7
    • 6th Apr 17, 4:54 PM
    Wife has just given me the letter and e-mails.

    ParkingEye issued the ticket. There are two pictures of her car entering at 19:08 and leaving at 20:51.

    Rejection e-mail:

    Thank you for your correspondence in relation to the Parking Charge incurred on 21
    March 2017 at 20:51, at Lee Valley VeloPark car park.
    We are writing to advise you that your recent appeal has been unsuccessful and that you
    have now reached the end of our internal appeals procedure. Our records show that
    insufficient time was paid for on the date of the parking event. Please be advised:
     There is an independent appeals service (POPLA) which is available to motorists
    who have had an appeal rejected by a British Parking Association Approved
    Operator. Contact information and further information can be found enclosed. See
    also [POPLA website - edited out as I'm a new user]
     As a gesture of goodwill, we have extended the discount period for a further 14
    days from the date of this correspondence. If you appeal to POPLA and your
    appeal is unsuccessful you will not be able to pay the discounted amount in
    settlement of the Parking Charge, you will be liable to pay the full amount. If you
    have already paid the reduced amount, the Parking Charge will be increased to
    the full amount and you will be liable to pay this increase.
     By law we are also required to inform you that Ombudsman Services
    [Ombudsman website] provides an alternative dispute resolution
    service that would be competent to deal with your appeal. However, we have not
    chosen to participate in their alternative dispute resolution service. As such should
    you wish to appeal then you must do so to POPLA, as explained above.
    • The Slithy Tove
    • By The Slithy Tove 6th Apr 17, 8:36 PM
    • 3,430 Posts
    • 5,033 Thanks
    The Slithy Tove
    • #8
    • 6th Apr 17, 8:36 PM
    • #8
    • 6th Apr 17, 8:36 PM
    you have now reached the end of our internal appeals procedure.
    ...
    There is an independent appeals service (POPLA) which is available to motorists who have had an appeal rejected by a British Parking Association Approved Operator. Contact information and further information can be found enclosed.
    Originally posted by samfuller1
    Your partner hadn't reached the end of the appeals process. You were offered POPLA. You decided to pay.

    End of story, I'm afraid. Live and learn.
    • pogofish
    • By pogofish 6th Apr 17, 10:07 PM
    • 8,999 Posts
    • 9,375 Thanks
    pogofish
    • #9
    • 6th Apr 17, 10:07 PM
    • #9
    • 6th Apr 17, 10:07 PM
    Its a pity - PE are pretty straightforward to beat at POPLA, so you could have easily avoided this.
    • fangoose
    • By fangoose 6th Apr 17, 11:22 PM
    • 22 Posts
    • 10 Thanks
    fangoose
    I got a letter from parking eye at a hospital. I paid as I left but hadn't noted time of arrival. I appealed saying that the fact that I paid on coming out showed it was a genuine mistake due to dealing with a poorly mother. I got the standard appeal rejection letter and paid the 40 quid.
    I then wrote a letter to the hospital explaining that I had tried to do the right thing by transporting my mother and being stressed got confused. The hospital were very helpful and told parking eye to refund, which they did.
    My advice is to contact the land owner (often the shops) and explain and ask them to intervene on your behalf.
    • Coupon-mad
    • By Coupon-mad 6th Apr 17, 11:33 PM
    • 62,736 Posts
    • 75,669 Thanks
    Coupon-mad
    That is good advice and (unusually) PE do sometime refund when told to by a landowner.

    She paid the fine once she heard from them today which I know makes things harder
    OMG, that was a truly terrible decision - and in doing so, she snatched defeat from the jaws of victory and threw away POPLA. We would have seen this off for you by May...now the ONLY option is landowner complaint.
    • samfuller1
    • By samfuller1 7th Apr 17, 8:46 AM
    • 14 Posts
    • 5 Thanks
    samfuller1
    Hi all, thanks for the messages I am going to contact the Landowner. I hadn't seen any of the paperwork or emails up until yesterday and my wife gets very nervous with these sort of things and unfortunately paid it because of how it made her felt even though she has done absolutely nothing wrong! Thanks for your help, I'll post a message once I've been in touch with the landowner and see what they say.

    On a side note I can't help but think that private firms such as ParkingEye issue parking fines knowing people like my wife will pay them for the peace of mind regardless of whether she's in the wrong.
    • DollyDee
    • By DollyDee 7th Apr 17, 9:34 AM
    • 748 Posts
    • 852 Thanks
    DollyDee
    Seems like the Car Reg No. wasn't entered into any of the terminals which would have entitled the driver to 4 hours free parking.
    • beamerguy
    • By beamerguy 7th Apr 17, 9:40 AM
    • 8,824 Posts
    • 11,709 Thanks
    beamerguy

    On a side note I can't help but think that private firms such as ParkingEye issue parking fines knowing people like my wife will pay them for the peace of mind regardless of whether she's in the wrong.
    Originally posted by samfuller1
    You are right .. all the parking companies are un human and vermin
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • paulstevens64
    • By paulstevens64 7th Apr 17, 9:48 AM
    • 48 Posts
    • 74 Thanks
    paulstevens64
    Hi All,


    Just a thought. If the OP has paid the "discounted price" and the POPLA code is still valid/in time. Can the OP do a POPLA appeal, and win it? Then Parking EYE will be bound by the ruling and have to refund the payment.

    The only risk is losing, then PE will demand the higher amount, but the OP could go to court and win.
    • Coupon-mad
    • By Coupon-mad 7th Apr 17, 12:03 PM
    • 62,736 Posts
    • 75,669 Thanks
    Coupon-mad
    Yes they can with this POPLA service - good call, I had forgotten that!
    • samfuller1
    • By samfuller1 7th Apr 17, 3:05 PM
    • 14 Posts
    • 5 Thanks
    samfuller1
    Thanks Paul, POPLA appeal submitted. And now we wait. Thanks everybody for your help.
    • shamshar
    • By shamshar 10th Aug 18, 11:02 PM
    • 1 Posts
    • 0 Thanks
    shamshar
    Parking Trap (Lee Valley Regional Park)
    If you don't want to pay 100 parking fine DO NOT VISIT Lee Valley Parks. Even if you pay the parking fee in accordance with the parking Tariff they will still give you 100 Parking FINE (PCN).

    I have received a PCN as they stated that I have failed to pay the parking fee for the day and time of event.

    Despite providing evidence of receipt of payment from PayByPone the company who operate the cameras "ParkingEyE have rejected by appeal saying that they have not received any payment.

    I have called and confirmed with PayByPhone again and again they have confirmed they have received the payment for the day and time of the event. PayByPhone is the company collect the fees for ParkrngEye

    IF you don't want to pay 100 parking fine do not visit any of the Lee Valley Parks
    • KeithP
    • By KeithP 10th Aug 18, 11:08 PM
    • 9,845 Posts
    • 10,185 Thanks
    KeithP
    Shamshar, welcome to the forums.

    Are you looking for help with your issue?

    If so, it would be a good idea to start a new thread rather than tag onto this sixteen month old thread.

    But if you just want a rant, that's ok too.
    Last edited by KeithP; 10-08-2018 at 11:10 PM. Reason: spelling
    .
    • Umkomaas
    • By Umkomaas 10th Aug 18, 11:59 PM
    • 19,772 Posts
    • 31,242 Thanks
    Umkomaas
    Just quickly email Steve Clark of the BPA and give him the details as you've given above. Steve is rational, as impartial as his position, funded by the PPCs, can be, and will help where he can.

    steve.c@britishparking.co.uk

    Let us know (via a new thread) how it goes.
    The fact that I have commented on your thread does not mean I have become your personal adviser. A long list of subsequent questions addressed for my personal attention is unlikely to receive a reply.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
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