No internet for 3 months

Ruthcb · 24 September 2018 at 10:28PM

I moved house 3 months ago and am still waiting for Sky to activate broadband. I have been told that there is a fault and that openreach are fixing it but still nothing has happened. All I get is weekly updates from sky saying that there will be another update. Is there anything that can be done to resolve this quickly as 3 months is a ridiculous amount of time to wait.

JJ_Egan · 25 September 2018 at 9:53AM

Nothing apart from you chasing your ISP .

Lagamorph · 25 September 2018 at 2:39PM

Unless changing to Virgin then changing ISP won't do anything if it's a problem with the Openreach network.

iniltous · 25 September 2018 at 5:16PM

You say 'activate' broadband, does that mean you have no phone or broadband ( you just don't care if the phone service works ) or you have phone service it's just the broadband that isn't working ?
TBH, if you have no service at all, then it's not asking too much for a Sky to let you know what the delay is and the estimated time to resolve it, you should ask Sky to tell you the problem , even if it's something that Openreach need to do

No internet for 3 months

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