Don't be fooled by cunning con artists
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peterbaker
Posts: 3,083 Forumite
I guess this is apt for the times - a July standard notification message in online banking from one of the majors - maybe sent to all customers or maybe to over 60s?:
Personal: Don't be fooled by cunning con artists
Fraudsters can "spoof" text messages and set up emails to make them look like they're from us. Never give out your personal or financial information via email or text message. If you receive a phone call and you're not totally sure that it's from us, call us back instead. You can dial the number on the back of your Barclays debit card or use our number checker to make sure any other number is genuine. Just search "Barclays number checker" in your web browser. Get top tips on staying digitally safe and find out about our Digital Eagle events - visit https://www.barclays.co.uk/digitaleagles or follow us on Twitter @Digitaleagles {my red bolded}
It might have been pertinent to warn customers what happens if you do get fooled and lose money from your account, not just by persons masquerading as your bank, but e.g. from Microsoft Tech Support.
Will you ever get your money back? Now there's a question with hopefully non-evasive answers from your bank, and well worth knowing in advance. Perhaps worth calling your bank to find out now? For example,
Personal: Don't be fooled by cunning con artists
Fraudsters can "spoof" text messages and set up emails to make them look like they're from us. Never give out your personal or financial information via email or text message. If you receive a phone call and you're not totally sure that it's from us, call us back instead. You can dial the number on the back of your Barclays debit card or use our number checker to make sure any other number is genuine. Just search "Barclays number checker" in your web browser. Get top tips on staying digitally safe and find out about our Digital Eagle events - visit https://www.barclays.co.uk/digitaleagles or follow us on Twitter @Digitaleagles {my red bolded}
It might have been pertinent to warn customers what happens if you do get fooled and lose money from your account, not just by persons masquerading as your bank, but e.g. from Microsoft Tech Support.
Will you ever get your money back? Now there's a question with hopefully non-evasive answers from your bank, and well worth knowing in advance. Perhaps worth calling your bank to find out now? For example,
- Are you still allowed by your bank to routinely answer the phone by giving out Personal Data e.g. your name and number?
- Are you still allowed to answer the phone whilst operating your computer or must you switch it off and stay away from it for the duration of the call?
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Banks are hardly going to make an open-ended commitment to reimburse fraud victims, are they?!
Obviously if there are any legal/regulatory obligations to refund, then they'd be required to do so, or if there's any element of negligence from the bank, then they'd be expected to compensate accordingly, but that's very different from some sort of blank cheque approach to paying out for matters over which they have no control....0 -
If you do get "fooled" by such things, then close all your bank accounts, email accounts, Facebook accounts, and disconnect your router and phone line.
And never touch them. Ever again. Ever.0 -
Banks are hardly going to make an open-ended commitment to reimburse fraud victims, are they?!Obviously if there are any legal/regulatory obligations to refund, then they'd be required to do so, or if there's any element of negligence from the bank, then they'd be expected to compensate accordingly, but that's very different from some sort of blank cheque approach to paying out for matters over which they have no control....0
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If you do get "fooled" by such things, then close all your bank accounts, email accounts, Facebook accounts, and disconnect your router and phone line.
And never touch them. Ever again. Ever.
(Think cognitive decline with age, and Alzheimers and Dementia, and Social Care budgets decimated ...)
Banks know there are pots of serious money in their care belonging to vulnerable customers like that - far bigger pots of money than in the hands of generations that followed. I applaud Barclays for starting a modest movement to acknowledge the dangers - if you visit the links you get a feel for who they really mean to aim this message at.0 -
peterbaker wrote: »Is that so? On what kind of spectrum do you think from kindness to ruthlessness?peterbaker wrote: »Ah ... ingrained pre 2010 financial services culture still alive, unimproved and kicking I see0
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peterbaker wrote: »I applaud Barclays for starting a modest movement to acknowledge the dangers - if you visit the links you get a feel for who they really mean to aim this message at.
https://www.lloydsbank.com/help-guidance/protecting-yourself-from-fraud.asp
https://www.hsbc.co.uk/help/security-centre/what-you-can-do/
https://personal.rbs.co.uk/personal/security-centre.html
https://www.santander.co.uk/uk/help-support/security-centre/keeping-yourself-secure0 -
peterbaker wrote: »I applaud Barclays for starting a modest movement to acknowledge the dangers - if you visit the links you get a feel for who they really mean to aim this message at.
Every bank I have accounts with (quite a few) regularly sends emails and include information on their website about possible scams and how to avoid them.
There's no way banks could (or should) agree to unquestioningly reimburse fraud victims. For a start, they'd open them up to unscrupulous people withdrawing their own money then claiming a fraudster tricked them into it. It's bad enough with the nonsense people share on Facebook* without questioning whether there's any truth to it, if they lose all need to consciously think about their own finances, I dread to think where we'll end up.
*my favourite Facebook example goes something like: "This month has 5 Mondays, 5 Saturdays and 5 Sundays, which only happens every 823 years; it brings super good luck and means you'll win the lottery 3 times in a row." Two seconds of objective thought would let you realise any 31 day month beginning on a Saturday (this December for example) will meet this criteria.0 -
Banks are commercial organisations who are in business to make profits. They will accept responsibility for what they need to accept, but can hardly be realistically expected to unquestioningly underwrite the consequences of negligence by their customers. Naturally that doesn't preclude them from trying to educate customers about the perils of phishing, etc, but that doesn't make it the banks' responsibility to accept liability for losses.
I don't subscribe so can't access that paywalled article but feel free to copy/paste whatever it is that you're looking to refer to and then it can be debated as necessary!
So I have been able to refer back to it many times over the years and the thrust of the thing is still fresh in my mind. Sadly it was never fresh in the minds of the financial services industry bosses after they licked the stamp and posted the thing to FT.com
Anyway I am not permitted to copy FT.com articles, but you lucky MSE'ers can read most of the text of an erstwhile Barclays Chairman's letter which was published originally under the FT title "Financial leaders pledge excellence and integrity", within a third party article a couple of weeks after the original letter hit the press.
The letter text is in italics, punctuated this time with a bit of tolerable commentary, courtesy of another website
Resonate, does it, with anything that you could possibly tolerate in moderation of corporate headlong drives for legal profits?
PS I will try to find a full copy of the text somewhere for free ... oops here we go, some kind persons appear to have used it in evidence of something as part of a legal case file and then published it online : http://www.fortfield.com/casefiles/ft-financial-leaders-pledge-excellence-integrity-28sept2010.pdf0 -
peterbaker wrote: »I guess this is apt for the times - a July standard notification message in online banking from one of the majors - maybe sent to all customers or maybe to over 60s?:Tall, dark & handsome. Well two out of three ain't bad.0
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EssexExile wrote: »'Cos us old people are really vulnerable!
One secret I guess is if you have a brain, keep stretching it else you might begin to lose it. Others however succumb to Alzheimers or dementia or similar and currently, unless Eli Lilly get their skates on, can't do much to stop it. Some suffer far too young with it, and many go undiagnosed to the grave because few UK doctors seem to want to be responsible for such a diagnosis.0
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