Still no photos nearly 5 months after wedding

startingout2016 · 5 April 2019 at 1:34PM

We got married in November last year. The photographer was excellent and a month later sent through a set of sneak peak photos for us to view whilst he finishes the final edit.

We have since tried to contact him multiple times (3 times just since February) and we haven’t had any response.

What should we do?

He seems to be posting regularly on social media and unfortunately he isn’t local to us.

need_an_answer · 5 April 2019 at 3:59PM

Presumably you have an address for him?

A recorded delivery letter asking him to contact you as a matter of urgency regarding your photos.

Has he been paid by you or are you settling final balance on production of finished work?

If you have paid in full,then I would also be tempted to make a visit to the address you have for him ...albeit not local but you need to know what is going on and by now you should have had your finished photos.

GlasweJen · 6 April 2019 at 8:38AM

What was his lead time for the photos when you hired him and what does your contract say about delays?

Do you have wedding insurance?

Sharon87 · 8 April 2019 at 9:41PM

My brother's wedding photos took longer than that for the final edits - they were edited beautifully and you could tell a lot of work went into them.

Maybe contact him on social media to check on how he's getting on.

Have you paid for everything yet?

bertpalmer · 9 April 2019 at 9:56PM

As a wedding photographer I would say it's pretty unprofessional not to answer emails.

But, I would check the contract - it ought to have a delivery schedule. Normally they are around 4-8 weeks.

If you don't get responses from emails or telephone calls I would start publicly writing to them on social media. That ought to get their attention pretty quickly.

PrettyKittyKat · 22 April 2019 at 1:34PM

I think the timescale isn't too concerning, lots of photographers take a few months especially after a busy period. Your contract should state your lead time.

However not replying to contact is concerning. I presume you have a telephone number for him, so call that, otherwise email and send messages on social media (It doesn't say how you tried to contact).

kazwookie · 22 April 2019 at 1:52PM

Many years ago this happened to me, our photos never arrived, loads of phone calls made, it went of for weeks, in the end my brother and one of his big mates went round and had a quite word in his ear like...................the photos were with us within two days.

Still no photos nearly 5 months after wedding

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