NatWest £125 switch incentive
Comments
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I have received a compliant response in writing agreeing I am completely eligible for the £125 switch offer with an apology that it wasn't paid by the 13th April. They advised then it would be paid by the 27th April. There was no offer of compensation and I was advised to contact the ombudsman if I'm not happy with outcome of this complaint response!
Checking my Nat West account I still haven't received the £125. Maybe it will arrive tomorrow (Monday 30th) but I doubt it!
I'd appreciate advice from others here please: do I complain for the 3rd time online, do I waste more time on the phone (last call just over 30 mins) or I do now go the ombudsman? I would like extra compensation for the ridiculous extra time invested as well so maybe I should still contact the ombudsman as well even if I do eventually receive the £125....(not sure the ombudsman would insist though NatWest pay compensation as well)0 -
I would go back to Natwest and insist on compensation for their incompetence. Tell them that you have phone costs to cover in order to contact them. Phone them up rather than write to them when asking for compensation.
With regards the contacting the FOS, I suggest that you advise Natwest that you will go to the FOS if they don't provide you with compensation and insist that they must provide you with a final response letter. It will cost Natwest money when you go to the FOS and you need a final response before you go to the FOS.
I complained to Natwest several to times with regards £!25 offer and I have got over £100 in compensation.0 -
I would go back to Natwest and insist on compensation for their incompetence. Tell them that you have phone costs to cover in order to contact them. Phone them up rather than write to them when asking for compensation.
With regards the contacting the FOS, I suggest that you advise Natwest that you will go to the FOS if they don't provide you with compensation and insist that they must provide you with a final response letter. It will cost Natwest money when you go to the FOS and you need a final response before you go to the FOS.
I complained to Natwest several to times with regards £!25 offer and I have got over £100 in compensation.
You're telling a different story now! Previously, you said that you had received the bonus on time, but your father hadn't, and that he had been paid £50 compensation.
This all sounds like fantasy on your part. (Not for the first time).0 -
ValiantSon wrote: »You're telling a different story now! Previously, you said that you had received the bonus on time, but your father hadn't, and that he had been paid £50 compensation.
This all sounds like fantasy on your part. (Not for the first time).
Really..Suggest you read my posts again. I have said that Natwest due to their incompetence have paid me compensation numerous times:D !
Closed my account now moved elsewhere,
Nice easy money.0 -
I would go back to Natwest and insist on compensation for their incompetence. Tell them that you have phone costs to cover in order to contact them. Phone them up rather than write to them when asking for compensation.
With regards the contacting the FOS, I suggest that you advise Natwest that you will go to the FOS if they don't provide you with compensation and insist that they must provide you with a final response letter. It will cost Natwest money when you go to the FOS and you need a final response before you go to the FOS.
I complained to Natwest several to times with regards £!25 offer and I have got over £100 in compensation.
Thank you for your advice here but I'd be interested to know why you think it better to call them than write. I feel I have more evidence if I correspond in writing and they are less likely to make things up when committing to written explanation. Maybe they might be more generous when talking to someone though!!? I will approach them again and threaten the Ombudsman if no compensation..0 -
Thank you for your advice here but I'd be interested to know why you think it better to call them than write. I feel I have more evidence if I correspond in writing and they are less likely to make things up when committing to written explanation. Maybe they might be more generous when talking to someone though!!? I will approach them again and threaten the Ombudsman if no compensation..
I suggest phoning them and asking them to take notes of your complaint. They will probably do that anyway.Ask them for an em address and put you complaint in writing via an em,You will probably find their complaints dept open tomorrow at 080hrs.
The advantages of talking them is speed and cost.
Good luck.0 -
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I suggest phoning them and asking them to take notes of your complaint. They will probably do that anyway.Ask them for an em address and put you complaint in writing via an em,You will probably find their complaints dept open tomorrow at 080hrs.
The advantages of talking them is speed and cost.
Good luck.
Took me a long time on the phone with the complaint handler who tried to put me through to the complaint specialist who had written to me and who apparently was the only one who could resolve this further (after he apologised in writing and said I'd be paid by 27th April which still hasn't happened). He wasn't available so they've asked him to call me back. Not sure if this any more speed than the online complaint service. Will update if I get a call back!0 -
I'm now looking to move on from NatWest, but the only Bank left open for me to apply seems to be M&S. I'm only hesitant because the gift card doesn't really appeal to me at all.0
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I'm now looking to move on from NatWest, but the only Bank left open for me to apply seems to be M&S. I'm only hesitant because the gift card doesn't really appeal to me at all.
Off topic really, but M&S have a useful 5% reg saver, too.0
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