One Call Insurance

I too have had terrible customer service from OneCall...took out the policy end of November, received a letter immediatley saying that i needed to send in counterparts and drivers license for me and my husband...sent husbands as mine was with DVLA having the address changed which I explained to OneCall and was told was fine and that I had until 24/12/13 to send them in. Received letter after letter from them threatening to cancel, I called them and emailed them everytime to explain again that mine was with DVLA etc, obvs no communication with them as everytime I called had to go through the same bullsh*t and explain the whole story. Eventually my new license arrived so i sent it in to them via email and their online submission section. Didnt hear anything so presumed all was fine as no more threatening letters were received. Just before xmas received a letter saying my insurance was cancelled...it was then closed for christmas so had a pretty rubbish christmas worrying about the car. After boxing day receievd an email in reply to my very long winded, frustrated and upset email - "sorry about that but documents were not recieved, thank you"

I rang up all guns blazing, spoke to an arrogant t*sser who basically said "its not been cancelled so why are you stressing". Then told me that our policy had gone up £400!!!! We now pay £1100 a year insurance, we are both 27, been driving 9 years and have 2 years no claims bonus. I didn't pay that much when I first passed at 17. This is because my husband who is only the named driver had a speeding fine from 4 years ago that I failed to mention, which I know is my fault but I didn't even know it was on there as I never even thought to check the counterpart when taking out insurance, I expected the insurance premium to go up but £400 is excessive.

Anyway that was the last I heard from them and we continued to pay the new monthly payment (£114 increased from £60 odd), now today I receive a letter from them saying they have cancelled my husband off the insurance for not sending in his counterpart - !!!!!!! They also stated that to cover their admin fees we will still be charged the full premium. I rang them up to cancel as I am sick of all the crap from them (plus have found insurance for £700 through cooperative) and they say I can only cancel if I pay £340 plus admin fees!

Im at a loss as to what to do, no way can we afford to pay £300 - £400 plus the new set up fees with new insurer. I am planning to complain to onecall although I doubt it will do any good. What repercussions would I face if I just cancelled my direct debit and sent them the certificate of insurers plus a letter explaining that I have cancelled and detailing all the problems. Would I be taken to court? This insurance is no longer fit for purpose as my husband is not insured so why should I pay £114 a month? It is a real stinger and has soaked up the last of our monthly income having to pay an extra £50 a month.

Any advice would be much appreciated as I am at my wits end, this is making me so ill it has been stress after stress since November

One call breakdown insurance is not worth the paper it is printed on. I drive a Citroen C4 which does not carry a spare wheel and is not supplied as per manufacturers specs. I had a blow out, so called out one call breakdown, only to be told that punctures are not covered. I explained that I am 69 years old and stranded, but was told , sorry, cant help. I had to contact the AA and take a membership with them, to finally arrive home after waiting six hours on the roadside.
I pay for all my family insurances with one call, but after this experience with the one time I needed help, I will never ever insure with them again, neither will my children or Grandchildren. Take a big free tip from me, AVOID One Call at all costs, don't say you have not been warned.

I recently contacted One Call to notify them of a change of address. Wish I'd kept quiet - they charged me £70.90 just to change the address!

To make matters worse, I refused to pay it knowing they did not have my current card details (hadn't expired yet, but new one was in use and Amazon hadn't been able to use it when a recent order accidentally defaulted to the old number), yet somehow they got the money out of my account!

Avoid these moneygrabbers like the plague. I will not be renewing with them next month, but expect they'll find some way to charge me for telling them to get lost!

I am an Italian citizen , in the uk for business , and i am driving for much more than nine yr.
I call One Call insurance for a car insurance and they quoted me a good price confirming that i can use my previous insurance as no claim bonus. After the initial charge ( 200+) they send me a letter that I have to provide them a no claim bonus proof , which they already know that Italian companies do not provide them .

So after 2 weeks the charge me 300+ more for changing the policy ...
As i made the payment with them over the phone i told them that i would like to get my mail in a different address(office)
They told me that's fine and i will be able to do it wen i get possess of the new property ..i told them that's tomorrow...and they told me only tomorrow they will be able to do so ...ok

So the next day i call them and they ask for more money (over a hundred to do the changing ...and then they quoted me a price 1000 pounds more than the original price.

so i ask to cancel the policy and they said no problem .
A week later i got an additional charge off 201 pounds and they charge my bank account 55 pound more for an extra month..

I have payed 500+ pound for one month insurance .

this is regulate fraud. I would never believe that in the UK such thinks can happen ..