Symbio Energy feedback

They are clueless and they should be closed

Tafrock wrote: »

I'm not seeing your posts mable. Getting notifications but no post when I visit here

To be honest I have been feeling very guilty at some things I have said in haste and realised I needed to take a chill pill. I then went through my posts and deleted some. However that said this is how it all panned out.

After receiving the revised bill no 2 and see the £30 was still shown as unpaid I sent Deepak, Sham, and accounts an email advising if I did not hear from them by close of business today I would cancel the dd and deduct the £30 and make a manual paper for the rest.

At 12.45pm today I received a revised bill and the £30 was deducted but the £5.00 bonus had also disappeared. I sent an email to Deepak who responding in a timely manner and apologised and then received another revised bill with the £5 was now taken into account.

So at the end of the day all has worked out well and the dd remains in place. To be fair to Deepak he had been on holiday and only just returned. Not sure what happened to Sham who just seem to give up on me. However I may be wrong there.

Today is a new chapter in the life of Symbio for me and fingers crossed no more teething problems.

Many thanks for your support.

I'm still not getting logged into the portal. Error message appears after a while - the underlying provider failed on open

Any one else been successful

I note that every time I give them a meter read I get the usual auto response message and then the next day I receive an email from Customer service advising the read has been sent to the body that validates the reads. This happens to me every time. Not bothered but they should learn to trust their customers.

My new bill arrived yesterday evening for the energy consumed and then a subsequent blll arrived showing the previous bill unpaid. Also the meter reads I had provided on a regular basis had been used to formulate the actual electricity used and with the follow up bill this was based on an estimate because that is calculated up until 1st July.

So based on their previous communications and the fact they have said payment to be taken in advance everything looks in order to me.