catch up/wifi problem

castle96 · 3 November 2018 at 12:45PM

Every few days my access to catch up disappears. Message says that I have no wifi. I also have an ethernet cable connected so no wifi shouldn't be a problem, should it ?
I have to disconnect sky box and router then turn on again.
What could cause this ?

almillar · 5 November 2018 at 2:53PM

A weak WiFi signal? Do you have WiFi built into the Sky box, or the extra little box? What does the Sky box say the signal is like when you are connected. What channel is your WiFi on, and what channel are all your neighbours' WiFi on? There could be interferece. WiFi Analyzer (yes, with a 'Z') on Google Play store, on an Android phone or tablet, will help you walk around the house and see what WiFi networks are around, and what channel they're on. Ideally, you want to be 2 channels away from another network. IE if you see a network on channel 5, you don't want to be on 4 or 6, nor 3 or 7.

castle96 · 5 November 2018 at 5:19PM

thanks. Yes have the little wifi box, but also have an ethernet cable plugged in. Signal normally shows at 3/4s. Just really annoying

flashg67 · 5 November 2018 at 11:38PM

Turn off the wi-fi on the sky box/adapter - ethernet is (usually) better anyway

macman · 8 November 2018 at 1:31PM

Doesn't plugging in the ethernet cable disconnect the wifi anyway?

castle96 · 8 November 2018 at 2:26PM

mmmm don't know. The lights are both on, on the little box attached to the sky box, so if the ethernet cable is plugged in at the same time, you reckon the ethernet takes precedence ?

almillar · 9 November 2018 at 2:22PM

Using both will surely cause confusion. If you can use ethernet, remove the WiFi.

catch up/wifi problem

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