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  • FIRST POST
    • daveleics
    • By daveleics 8th Oct 18, 8:51 AM
    • 7Posts
    • 0Thanks
    daveleics
    0 WOW
    TUI plane seat reservation
    • #1
    • 8th Oct 18, 8:51 AM
    0 WOW
    TUI plane seat reservation 8th Oct 18 at 8:51 AM
    Am I the only one in thinking that TUIs plane seat reservation policy is a complete scam? For those who don't know, if you book a holiday with TUI, they give you the option of reserving your seat on the plane, way before travelling, to ensure you are sitting next to your loved ones. This, however, costs £20 per person (both ways) so the bigger your family, the more you have to pay.

    The fear of not sitting next to your family is the driving factor here as everyone feels compelled to reserve their seats. also, not everyone has or can use a computer, so this policy discriminates against them because those who can, will always be able to reserve their seats first (TUI call every passenger asking them, but not until much later).

    I have consistently refused to reserve my seat on principle and have still sat next to my family on the plane, so this just seems like a rather nasty emotional blackmail to squeeze money out of holiday makers based on 'how much their family is worth'. Disgusting. Are there any other airlines that do this? Shouldn't the consumer watchdog be looking into it? - I'm just surprised there's not more of an uproar about it.
Page 3
    • pingu
    • By pingu 14th Oct 18, 5:59 PM
    • 1,418 Posts
    • 328 Thanks
    pingu
    i have never paid and never will
    i always arrive early so check in staff have no excuse only once was told we are going to be separated cos they were waiting if customers may pay to sit together wife(very nervous flyer) just said no way she was sitting on her own they called the supervisor who said ok but if there is a paying customer we might have to move(once boarding card issued how they were going to do that)

    i have noticed even schedule airlines started to charge if you want to pick a seat.

    with thomas cook it depends on holiday package in june we got to pick the seat and 20kg luggage but last week we didnt and standard 15kg.

    my tip is arrive as early as you can also if lounge is booked you want to make most of it!
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
    • mgdavid
    • By mgdavid 14th Oct 18, 11:29 PM
    • 6,324 Posts
    • 5,755 Thanks
    mgdavid
    Am I the only one in thinking that TUIs plane seat reservation policy is a complete scam? .......

    The fear of not sitting next to your family is the driving factor here as everyone feels compelled to reserve their seats. .........
    Originally posted by daveleics

    Utter tosh unless you're a young child or a bit 'special snowflake'.


    To answer your question - quite probably yes!
    The questions that get the best answers are the questions that give most detail....
    • Pollycat
    • By Pollycat 15th Oct 18, 12:42 AM
    • 24,107 Posts
    • 64,861 Thanks
    Pollycat
    i have never paid and never will
    i always arrive early so check in staff have no excuse only once was told we are going to be separated cos they were waiting if customers may pay to sit together wife(very nervous flyer) just said no way she was sitting on her own they called the supervisor who said ok but if there is a paying customer we might have to move(once boarding card issued how they were going to do that)
    Originally posted by pingu
    So you won't pay to sit together even though your wife is a 'very nervous flyer) but would be ok with someone who has paid to be moved to accommodate you both?
    Nice attitude you have there.
    • pattycake
    • By pattycake 15th Oct 18, 12:21 PM
    • 1,344 Posts
    • 1,194 Thanks
    pattycake
    i have never paid and never will
    i always arrive early so check in staff have no excuse only once was told we are going to be separated cos they were waiting if customers may pay to sit together wife(very nervous flyer) just said no way she was sitting on her own they called the supervisor who said ok but if there is a paying customer we might have to move(once boarding card issued how they were going to do that)

    i have noticed even schedule airlines started to charge if you want to pick a seat.

    with thomas cook it depends on holiday package in june we got to pick the seat and 20kg luggage but last week we didnt and standard 15kg.

    my tip is arrive as early as you can also if lounge is booked you want to make most of it!
    Originally posted by pingu

    Who checks in at the airport anymore? Iím havenít done that in a long time and I fly 5 or 6 times a year. Online check in with either my preselected seats or allow the airline to select for free.

    Therefore those checking in at the airport will be left with very few options I would imagine if they have not preselected.
    • Pollycat
    • By Pollycat 15th Oct 18, 12:45 PM
    • 24,107 Posts
    • 64,861 Thanks
    Pollycat
    Who checks in at the airport anymore? Iím havenít done that in a long time and I fly 5 or 6 times and year. Online check in with either my preselected seats or allow the airline to select for free.

    Therefore those checking in at the airport will be left with very few options I would imagine if they have not preselected.
    Originally posted by pattycake
    On a recent flight, despite online check-in being available 48 hours before flight departure, the queue for people who'd checked in on-line was much smaller than the one for people checking in at the airport.
    I was surprised.
    • bradders1983
    • By bradders1983 15th Oct 18, 12:49 PM
    • 925 Posts
    • 652 Thanks
    bradders1983
    On a recent flight, despite online check-in being available 48 hours before flight departure, the queue for people who'd checked in on-line was much smaller than the one for people checking in at the airport.
    I was surprised.
    Originally posted by Pollycat
    On my most recent trip to the airport I arrived at Manchester at 3.30am to find the "Bag Drop" desks didnt open until 4am.

    So joined the main queue...and only got "served" at 4.10am. Would have been quicker waiting for bag drop to open ffs
    • zagfles
    • By zagfles 15th Oct 18, 7:16 PM
    • 14,791 Posts
    • 13,275 Thanks
    zagfles
    So you won't pay to sit together even though your wife is a 'very nervous flyer) but would be ok with someone who has paid to be moved to accommodate you both?
    Nice attitude you have there.
    Originally posted by Pollycat
    Yeah, it's like disabled pensioners who get on buses free and then expect people who paid to give up their seats
    • Pollycat
    • By Pollycat 16th Oct 18, 1:26 AM
    • 24,107 Posts
    • 64,861 Thanks
    Pollycat
    Yeah, it's like disabled pensioners who get on buses free and then expect people who paid to give up their seats
    Originally posted by zagfles
    I don't think it's anything like that.
    Free bus travel is a concession available to all over state pension age.
    If you're 65 and travelling on a bus, you don't choose not to pay for your journey.
    I've always given up my seat on a bus to someone less able to stand.
    I don't have the same attitude towards those people on a plane who won't pay for seats but expect others who maybe have paid to move to accommodate them.
    • zagfles
    • By zagfles 16th Oct 18, 5:45 PM
    • 14,791 Posts
    • 13,275 Thanks
    zagfles
    I don't think it's anything like that.
    Free bus travel is a concession available to all over state pension age.
    If you're 65 and travelling on a bus, you don't choose not to pay for your journey.
    Originally posted by Pollycat
    Of course you choose. If you left your pass at home and paid the driver do you think they'd refuse the money?
    I've always given up my seat on a bus to someone less able to stand.
    I don't have the same attitude towards those people on a plane who won't pay for seats but expect others who maybe have paid to move to accommodate them.
    Why, what's the difference? The principle is identical. I'll always move for someone who needs my seat more than I do, whether that be a small child who needs to sit next to his Mum, whether it's a disabled pensioner who needs a seat, whether it's a nervous flyer or someone with a mental disability who finds it hard sitting with strangers, whether on a bus, plane, train or any other form of public transport. Regardless of who paid what.

    If you think it's right these people should have to pay more on flights to have their needs met, why not on other forms of public transport?
    • Pollycat
    • By Pollycat 17th Oct 18, 1:13 AM
    • 24,107 Posts
    • 64,861 Thanks
    Pollycat
    Of course you choose. If you left your pass at home and paid the driver do you think they'd refuse the money?Why, what's the difference? The principle is identical. I'll always move for someone who needs my seat more than I do, whether that be a small child who needs to sit next to his Mum, whether it's a disabled pensioner who needs a seat, whether it's a nervous flyer or someone with a mental disability who finds it hard sitting with strangers, whether on a bus, plane, train or any other form of public transport. Regardless of who paid what.

    If you think it's right these people should have to pay more on flights to have their needs met, why not on other forms of public transport?
    Originally posted by zagfles
    You really don't choose to leave your bus pass at home. The only reason you'd have to pay is if you forgot to take it. That's not choosing to pay.
    The rules on bus passes are very clear.

    As for paying for seats together on buses, that simply doesn't exist.
    It does on planes.
    If you need to be sat together on a plane for whatever reason, you should pay and not expect others to be moved to suit you.
    • CardinalWolsey
    • By CardinalWolsey 17th Oct 18, 12:06 PM
    • 556 Posts
    • 559 Thanks
    CardinalWolsey
    You really don't choose to leave your bus pass at home. The only reason you'd have to pay is if you forgot to take it. That's not choosing to pay.
    The rules on bus passes are very clear.
    Originally posted by Pollycat
    But getting a bus pass is very much a choice - as you have to apply. I know many people who qualify, but choose not to have one.

    https://www.gov.uk/apply-for-elderly-person-bus-pass
    • Pollycat
    • By Pollycat 17th Oct 18, 12:50 PM
    • 24,107 Posts
    • 64,861 Thanks
    Pollycat
    But getting a bus pass is very much a choice - as you have to apply. I know many people who qualify, but choose not to have one.

    https://www.gov.uk/apply-for-elderly-person-bus-pass
    Originally posted by CardinalWolsey
    A bit silly not to apply as it serves other purposes. Ours gives discounts at certain shops and doubles as a library card.
    Maybe those people who don't apply for their bus pass don't have a great service.
    Or have always used their car.

    I choose to use my bus pass.
    I choose to give up my seat on a bus to those less able to stand.
    I choose to pay the optional fee to book specific seats if it suits me (depends on flight duration).
    I do not and will not choose to give up my plane seat to someone who wants to sit with their travelling partner(s) but won't pay the fee.
    • zagfles
    • By zagfles 18th Oct 18, 6:38 PM
    • 14,791 Posts
    • 13,275 Thanks
    zagfles
    You really don't choose to leave your bus pass at home. The only reason you'd have to pay is if you forgot to take it. That's not choosing to pay.
    Originally posted by Pollycat
    Of course pensioners can choose to pay! They might not believe in the subsidy. Loads of people don't claim benefits they are entitled to, esp pension credit, sometimes because they aren't aware, sometimes because of "pride" or sometimes because they don't feel they "need" it and think benefits should only be for those in real need.
    The rules on bus passes are very clear.

    As for paying for seats together on buses, that simply doesn't exist.
    It does on planes.
    If you need to be sat together on a plane for whatever reason, you should pay and not expect others to be moved to suit you.
    Well I will move to accomodate people with greater needs. Whether on a bus, train, plane, coach, tram or hovercraft. Only yesterday I was on a bus and a pensioner got on with a small child (both probably travelled free) and there were no seats together, so I moved to enable them to sit together. I didn't whinge about who paid and who didn't. I would have done the same on a plane.

    And it only needs a few people out of a plane load with my attitude rather than yours and those who need seats together will get them.
    Last edited by zagfles; 18-10-2018 at 6:46 PM.
    • Pollycat
    • By Pollycat 19th Oct 18, 2:21 AM
    • 24,107 Posts
    • 64,861 Thanks
    Pollycat
    Of course pensioners can choose to pay! They might not believe in the subsidy. Loads of people don't claim benefits they are entitled to, esp pension credit, sometimes because they aren't aware, sometimes because of "pride" or sometimes because they don't feel they "need" it and think benefits should only be for those in real need. Well I will move to accomodate people with greater needs. Whether on a bus, train, plane, coach, tram or hovercraft.
    Only yesterday I was on a bus and a pensioner got on with a small child (both probably travelled free) and there were no seats together, so I moved to enable them to sit together.
    I didn't whinge about who paid and who didn't. I would have done the same on a plane.

    And it only needs a few people out of a plane load with my attitude rather than yours and those who need seats together will get them.
    Originally posted by zagfles
    And I would have done exactly the same.
    Which is why I don't agree that bus travel and plane travel is the same thing.
    You carry on giving up your seat on the plane.
    I won't.
    • GlasweJen
    • By GlasweJen 21st Oct 18, 10:24 AM
    • 6,900 Posts
    • 12,447 Thanks
    GlasweJen
    British Airways don't charge to allocate seats to certain classes of disabled passengers and they can choose their seats before general seat allocation opens.

    I've fallen victim to this twice where they've tried to move me (the disabled person) and not my husband out of the bulkhead area to accommodate friends of the air crew (no babies in sight). Obviously we had to complain at the airport and have the whole scheme undone as I can't actually access the rest of the plane, being a paraplegic. You'd think them having the special lift and everything on standby would serve as some special reminder that they were reserving that seat for a reason.

    On the return flight they were moving me for a baby who was booked on standby, obviously it's unfortunate that someone's pitched up at LAX at the last minute with an infant but I'm sure there are other bulkhead seats not being utilised by the only wheelchair user on the flight, move one of them. Miraculously there was.

    Then Heathrow to Glasgow, sorry but the plane was overbooked and everyone else booked in before you. Well that would be difficult given check in opened when we were in the sky so we actually checked in over 16 hours ago in LAX as this is a through flight, you better find me a flight home as I'm not waiting about Heathrow for hours. Oh **** yes Mrs X we'll get you on the flight, we flew home "business". (Don't know why anyone pays for that on such a short flight).
    Bounts, Quidco, Shop and Scan, Receipt Hog, Costco Cashback, Debit card cashback

    NOT BUYING IT
    (unless it's on offer and can get my loyalty points)
    • PompeyPete
    • By PompeyPete 21st Oct 18, 10:49 AM
    • 6,642 Posts
    • 9,561 Thanks
    PompeyPete
    Just checked-in for our Thomson Cruise flights.

    Return flight from Bridgetown in on a Dreamliner. It's almost full, only the odd seat spare. We're miles apart lol.

    But it's an overnight flight....I'll sleep, she'll probably be a nuisance.
    Last edited by PompeyPete; 21-10-2018 at 10:54 AM.
    • zagfles
    • By zagfles 21st Oct 18, 11:03 AM
    • 14,791 Posts
    • 13,275 Thanks
    zagfles
    British Airways don't charge to allocate seats to certain classes of disabled passengers and they can choose their seats before general seat allocation opens.

    I've fallen victim to this twice where they've tried to move me (the disabled person) and not my husband out of the bulkhead area to accommodate friends of the air crew (no babies in sight). Obviously we had to complain at the airport and have the whole scheme undone as I can't actually access the rest of the plane, being a paraplegic. You'd think them having the special lift and everything on standby would serve as some special reminder that they were reserving that seat for a reason.

    On the return flight they were moving me for a baby who was booked on standby, obviously it's unfortunate that someone's pitched up at LAX at the last minute with an infant but I'm sure there are other bulkhead seats not being utilised by the only wheelchair user on the flight, move one of them. Miraculously there was.

    Then Heathrow to Glasgow, sorry but the plane was overbooked and everyone else booked in before you. Well that would be difficult given check in opened when we were in the sky so we actually checked in over 16 hours ago in LAX as this is a through flight, you better find me a flight home as I'm not waiting about Heathrow for hours. Oh **** yes Mrs X we'll get you on the flight, we flew home "business". (Don't know why anyone pays for that on such a short flight).
    Originally posted by GlasweJen
    Sounds like you got sorted in the end. Even if fellow passengers won't accomodate your needs, airlines will (though maybe with a struggle).

    As a matter of interest, how do you find other public transport compared to flying?
    • GlasweJen
    • By GlasweJen 21st Oct 18, 11:43 AM
    • 6,900 Posts
    • 12,447 Thanks
    GlasweJen
    Sounds like you got sorted in the end. Even if fellow passengers won't accomodate your needs, airlines will (though maybe with a struggle).

    As a matter of interest, how do you find other public transport compared to flying?
    Originally posted by zagfles
    It depends, the ferry that "island hops" knows me and just lets me use the vehicle ramp to board before they let the cars on, then I use a lift to get onto the deck.

    Buses all have hydraulics that let them meet the pavements so I can wheel on. The only problem is prams in the wheelchair spaces but the wording on Scottish buses is "this area must be vacated for a wheelchair user" and the bus can't move until I'm parked with my back to the driver so the bus just doesn't move until the buggy is collapsed and moved. We are mega rural so the bus is hourly at peak times so waiting on the next one isn't an option.

    Trains are fine, you pre-book assistance and they set up a portable ramp to put you on the right carriage. Sometimes a bike is in the wheelchair space but bikes are supposed to pre book as well so if they've not booked the space the guard usually tells them to move. They can't move me in this situation as they run the risk of the other station not know where to find me to bring me back off the train.

    Coaches are the worst. They still involve three or four steps to get on so I need fireman lifted onto and off of the coach. Husband usually does that. I'm surprised that's not been legislated against yet.
    Bounts, Quidco, Shop and Scan, Receipt Hog, Costco Cashback, Debit card cashback

    NOT BUYING IT
    (unless it's on offer and can get my loyalty points)
    • pingu
    • By pingu 22nd Oct 18, 7:48 PM
    • 1,418 Posts
    • 328 Thanks
    pingu
    So you won't pay to sit together even though your wife is a 'very nervous flyer) but would be ok with someone who has paid to be moved to accommodate you both?
    Nice attitude you have there.
    Originally posted by Pollycat
    nothing wrong with my attitude if you are fool enough to pay then keep paying! You did not read my comment properly check in told me there were seat available BUT they were WAITING/HOPING there will be paying customers (like you) i didn't ask to give someones seat who already paid

    when holiday/flights are booked airlines know who and how many flying so could easily allocate seats(schedule airlines do) but they are greedy!
    biggest con going charging for seats as all budget airlines deliberatly try to separate faimilies to make them pay a well known fact
    Honesty is the best policy doesn't matter which web site
    you are on!

    if i had known then what i know now!

    a bargain is only a bargain if you really need it!
    • Pollycat
    • By Pollycat 23rd Oct 18, 2:20 AM
    • 24,107 Posts
    • 64,861 Thanks
    Pollycat
    Sounds like you got sorted in the end.
    Even if fellow passengers won't accomodate your needs, airlines will (though maybe with a struggle).

    As a matter of interest, how do you find other public transport compared to flying?
    Originally posted by zagfles
    I think if you re-read Glaswejen's post she gets priority choice of seats on BA (no mention of her flying other airlines so we don't know how they handle it ) so it wouldn't be a case of someone bagging one of the few seats that are suitable for her and refusing to move.
    Being a 'nervous flyer' is not imho a disability.
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